Aspen Dental review: Permanent dentures and partial

I began my journey with Aspen last year. I had dental insurance that I would be losing at the end of the 2022. I was given a price and I paid in full. I had multiple teeth removed. I also had several crowns placed. I received my immediate dentures, and the fit was way off. I had a tooth directly in the center on my upper denture and the teeth in the partial were child sized and did not align with the remaining teeth. I had to take the partial out to eat as it would fall all over my mouth if I tried to eat with it in. Getting adjustments was difficult, as the tech dismissed complaints of poor fit or poor alignment saying "Don't worry about it, it is just temporary". Through the process, I was told that I would be receiving my permanent dentures in 6 months. I found out later that my services were quoted as if the immediate dentures were permanent. If I had not been misinformed, I would have been more insistent that they were corrected or remade at that point. Additional charges were applied to my account for the 'permanent' dentures and partial. I paid these charges. At that time, Aspen was fully aware that I would no longer have insurance and even if I did, it would not cover the permanent denture and partial. After that point they began working on the permanent dentures, during the fittings I repeatedly told them the whole upper plate was too large. My lips would not even close over them. They kept saying that it was just the wax and it would be fine. At that time they lost their computer software and lost all records. The office was closed for an extended period during which no one could be reached by phone. They had no access to any patient information and could not move forward with my permanent dentures and partial. Once that was resolved, the process was continued, they had the dentures completed and they were still huge. I finally got them to understand, with the help of the Dentist, office manager and lab tech, and they agreed to start over and redo them. I went in for the final wax try in and was feeling positive about the outcome for the first time, but my lip was swollen from a sunburn, so they scheduled me for one last try in after the swelling went down. The next thing that happened was that I received a call to schedule a cleaning. I told them that I wanted to schedule the final try in first. The said no and transferred me to the office manager. this was not the office manager I had spoken to several times in the past. This office manager was very rude and told me I could not schedule the try in because I had not paid for my dentures and spoke very derogatory about the manager I had previously spoken to. I spoke with the same manager today who now says that I was misquoted because they thought I still had insurance - they knew that I did not have insurance prior to the quote. They had already informed me that it would not cover the permanent dentures anyway. They now want an additional $900 on top of the previously quoted amount that I paid several months ago. I have never had this much trouble dealing with any business ever. I have never before had to file a complaint on any business. The experience has been awful and it a terrible testimony for your brand. The dentist is fantastic, (Aarthi Ramakrishnan), as is the previous office manager (Julie) and lab tech, (Beth).