Assurance Wireless
Reviews and Complaints

I'm not filing a complaint on Assurance. Their was some type of error in the office with the mail details at the apartments I live at. I've recently moved to a different apartment and the mailbox number had not been switched through usps therefore my device got sent back the issue with ups has been resolved. The device is to be delivered to you guys today with the tracking number being 9200190286973836172319 my name is Jennifer Talley DOB:10/26/1987 address 3000 Evangeline St APT 18 Monroe La 71201 ive called assurance customer service three times and they just keep telling me it is arriving today they aren't understanding what I'm telling them or English language that well. Any info or help would be greatly appreciated. My email is [protected]@gmail.com

I am being harassed by your foreign customer service department. They are also linking my telephone number to the number of related or third party stalkers to monitor and harass me via electronic connection.

They are giving out my personal information and allowing people to listen in on my phone conversations, reviewing of my texts messages and photos. When they listen in on my phone conversations some of my important phone calls get disconnected. The also keep calling me a [censored] and using Google data centers and other data centers as a way to harass and allow others to stalk me as a customer. I can hear them spoofing my phone line and while I am on important phone calls.

Received 1st lifeline phone. Lasted about a month. Got a replacement phone that they charged $22 for shipping. Then 2 additional $5 charges appeared on my CC bill. They sent a prepaid envelope to return the first phone via FedEx. 2nd didn't last more than a couple of days. 1st call to replace that phone was on 10/6. I've been told 3 times I would receive another replacement phone in 5-7 days. My last call, last week...first they said there was no request for a replacement. Then they said they're not shipping it until they get the first phone back. Well that was shipped more than a month ago. They provided the envelope with a tracking number. They must have tracked it by now. So now I've been without a phone for over a month and my lifeline service is going to get cancelled for non-use. I can't use a phone that's broken. POS company. Billing lifeline I'm sure for a service I can't use.

They tell you that you get 4 GB, the automative system tells you 3GB, on the online account bar you can't get more than 3GB. I called them several times, but they act like they don't understand. Also, I was told that I have to pay $20 dollars to return the old phone with the removable battery that's not compatible with the unlimited service that they try to talk you into getting with ACP. And they always have an excuse why you can't use your own phone, even though their website said you can use an unlocked phone.

I ordered a phone through safelink. Got it up and running. They sent me a better, larger phone. By them refusing to transfer me to someone I can understand this has been the most terrible customer service I have ever encountered.

I need to speak to someone that can understand me, not talk over me and be patient with me.

I have been hung up on 7 times.

This is NOT GOOD BUSINESS.

JAMIE THOMAS

[protected]

Once I receive my phone it did not work right since I received it it dropped my calls all the time the battery never stayed charged I called back I did not receive my tablet that was supposed to come with it that I ordered called back they said they were going to send me out another one and that I would not have to pay shipping and handling because it was under warranty I never received my other phone and then I called back they said now they're going to charge me for the shipping and handling worst company I've ever dealt with in my life

These scumbags/scammers are keeping my acp program. I never knew I signed up for it. Now that I need the credit for my home internet provider I cannot get it because assurance wireless is keeping my acp program active so assurance is getting paid monthly for services I have never used the phone and the a/c have been closed for months and the acp expired 10/1/2023, but I was told by acp and internet provider say that until assurance completely closes the a/c I cannot get the credit. I have been trying to reach them for 2 months, and they dont answer their phone [protected], their street people claim they cannot help you close the acp. Filed a complaint with bbb, no response.

My phone number [protected].

You have one of the worse customer care employees I called in 3 times my last call I even had a Tmobile Rep on the call and it was poor service.. The process of filing a claim is also horrible your Reps should be able to assist on any question about locations even if we have an appointment already. Tmobile didnt update my new address which is almost a year ago so I took an appointment with the closes location to my old address so I wanted to see if you had anything closes to my new address and thry couldnt assist me. So I am totally disappointed dissatisfied and will be looking elsewhere for my other products.. YOUR COMPANY PROVIDES HORRIBLE SERVICE...

Why not bring your phone? I have an unlock iPhone XR that can't not be activate on your network. Why? Assurance Wireless sale it for $299. Is it because I do not buy form them? I'm looking into Q-Link which promote bring you own phones. I may be changing company in the near future.

PS-A good thing for Assurance Wireless, they do not have to warranty any bring your own phones.

Yes,! I am complaining about the phone they have sent to me the first phone had problem with it not keeping charge a 100%charge would be gone in five hours and the volume button I have too turn it all the way up to the max level in order to hear it even when it is half the level you can not even hear it and so the phone has gotten where it doesn't want to charge at all.

October 14th at 11 am I was hung up by a supervisor when I was trying to get my dad who is on disability, foods stamps, and medicaid the free phone that comes with the unlimited plan he just started receiving. He tried telling me that my dad's phone is still under warranty and can receive a new phone but that he has to pay $20 shipping fee. That is the biggest lie I have ever heard. I used to have assurance wireless and was never asked for a shipping fee and never had a problem getting a new phone for my service.

Attention, in reference to your correspondence the previous information you received is forwarded for criminal investigation and prosecution. Enclosed is an ID number for your representative Cherrie 163320, who specifically approved restoration of my account, a new phone and money stolen from services effective immediately. Stand by for more information Please regard information below pending legal process (fcc-[protected]/000891

I'm on a pay-as-you-go plan that takes 10 cents a minute and charged 10 cents for texting on October 4th I added $50 to my account I am being charged 10 cents for incoming calls that I don't answer I call assurance wireless on the 5th of complaining about money is being deducted from my account when I'm not answering my phone or texting I have talked to several Representatives and nothing has been done

I am on my fourth schock in one year. The worst piece of crap I have ever seen. Underpowered, prone to fatal malfunction at the worst times. I know the staff at assurance like family. They insist upon giving me more of this crap every time. I think that they get a kick out of sending out this [censored] and see how long before the customer is without phone service for another three weeks. Never consider that there's a model wide issue and ship more of this crap to people who made the mistake of using assurance.