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Assurance Wireless

Assurance Wireless review: Customer service

T
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6:44 pm EDT
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On October 3, 2023, I called assurance wireless at 6pm, to try to speak to a supervisor. The lady I was speaking with, then put a lady named Jana on the phone. Jana did not want to help me, she just told me to go online. I called back, at 612pm, and asked a lady named Carol if I could have the complaint department phone number. She hung up on me, and I was transferred to a survey. After the survey, it said to press 1 to speak to someone. At 6:15pm a man named mark got on the phone. I then asked him for a number for the complaint department. Mark told me, that if he gives me the number, then I will be banned from all government phone providers. I said I definitely want the number after he said this to me. He gave me the number, [protected]! I called the number, and got a voice recording, saying that my phone is being traced. I definitely would like to speak to someone from the complaint department, as I have never been treated so rudely, and people making threats to me, and then give me the number of some malicious destination! I feel threatened and I will be making a complaint about this abuse, on the BBB if I do not get to file a formal complaint with corporate.

Desired outcome: I just wanted to find out where my phone that I ordered is at, now I want something done about the threatening number that was given to me, and the threats made by customer service.

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  1. Assurance Wireless Contacts

  2. Assurance Wireless phone numbers
    +1 (888) 321-5880
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  3. Assurance Wireless emails
  4. Assurance Wireless address
    P.O. Box 686, Parsippany, New Jersey, 07054, United States
  5. Assurance Wireless social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024