Assurant Solutions
Reviews and Complaints

The website www.assuranthealth.com is total rip off, so stay away from them and post comments in order to warn other people. My family wanted to buy insurance from them, but the rep found different excuses and explanations why to take more money from me. I was sick of it, when they called in the morning and asked to provide the payment in amount of $300. Wtf? I told them “no” and asked to stop calling me. After I told them to provide insurance or money back, but they ignored my request. Please, help me.

Wow, this company is terrible. I started to file a claim 5 months ago for a cracked screen on a mobile phone. I found out about the deductible and stopped. Finally remembered to complete the claim, and was told that you have 90 days from starting the claim to pay the deductible. After 90 days, your phone is locked and you can never file another claim on that phone. Of course, they keep charging you the monthly insurance fee. Customer service is atrocious, they refuse to budge on a policy that doesn't even make sense. Who cares when the screen cracked? The device is under coverage, the damage is covered. Just an excuse to save money. Upon requesting a manager, I got someone else that didn't care and made no attempt to try and work with me. Most providers have two choices for companies providing insurance. So pick the other one.

I have tried several time to contact this company on behave of my father. The first time I tried to contact this company was on my father request. He had become extremely ill and could no longer handle his affairs with complete confidence. He was trying to get all his documents in order for his pending demise. A letter was composed with my father's help to get needed information on policy #f001206306. At the time my father could no longer remember or locate the needed information. We never received any information. Due to my father's rapid deterioration (mentally & physically) and being very hard to handle he had to be placed for proper care. I was busy trying to find caregivers, relocating him for places to stay, and handle all his personal business. My father expired without this company ever returning information. Then june 27, 2014 they wrote me a letter regarding my father and this policy. I wrote back and they never responded. The company in question is: assurant solutions (preneed administrative office) p.O. Box 499, greenville, sc [protected] phone [protected], fax [protected]. Company policy was issued by: pierce national life insurance company. Maybe they will be more accommodating responding to your company. My e-mail address is [protected]@yahoo.com

We lived at selway apartments from [protected]. We moved out, left everything in order and moved into a new apartment ran by a new company. We not once heard from selway apartments, we left a forwarding address and our numbers have not changed in 10 years. Years later now 2014, I am checking mine and my husband's credit and come across a claim filed in 2012 by selway, indicating we owed money. Not once did we hear from selway or this collection agency. We spoke with selway who indicate the total being billed is incorrect and the manager at the time filed a wrong claim. Well now the collection agency is refusing to honor selway's mistake, still wanting to collect over $700 in damages that did not occur. They are refusing a settlement as well.

This company brought the warranty obligations of american zurich insurance company, who had previously purchased the warranty business of general electric. The plan we have covers 5 appliances and we are charged on a continuing basis monthly with no increase in these payments and supposedly continuing coverage on appliances that are 12 years old. Sounds good right? Wrong!

Rather than fix a simple sink disposal unit, assurant solutions chose to use an escape clause in their agreement that enables them to pro-rate the warranted item (11 years old) rather than repair it! They offered us $26.. Take it or leave it. They simply said they could find anybody in our area to repair a sink disposal unit? That was an outrageous lie. We offered to give them the names of at least 5 companies within 10 miles of our home who repair sink disposals, but they refused to take the names. Instead, they told us we would have to buy a new disposal, remove the old one and install the new one at our expense. All they would give us is $26.00.

I signed up for Assurant Health Insurance and I finally got my information in the mail along with 2 other peoples personal information. I have there social security numbers, date of birth, address, phone numbers, signatures, doctors name and signature. I have all thre personal information and the original application they filled out for assurant health. Ive tried to contact Assurant health but there not open on the weekend. Ive called one of the guys and let him know i have his info and will be shredding it. The other guy has yet to answer his phone. Isn't there a law against releasing personal information this easily? Was my information mailed out to random people in the US like there info was?

The company failed to honor my warranty, they pretended that I did not purchase a warranty and when I needed repairs they refused to repair my product. Then the put a phony claim that I need a battery (defective) but they no longer replace batteries. During the course over several months, I was haggled, rejected, had to pay for coverage out of pocket, with acer computers corporation. Acer never told me I needed a battery. The assurant solution staff was rude, and my computer is still broken. Now they claim my battery is defective and I have to replace it because it is a consumable item. The supervisor william (416531) very rude as well as daniel and other representatives (8/27/12, jim and al on 8/9/12, to be replaced. They should have replaced my computer because of the amount of repairs, due to the fact I had to have acer try and repair my product while they accepted the fact that I had a warranty. Their excuse for not acknowledging my warranty was because: they had my warranty under a secondary number and not my home (primary number).

Your desired resolution:
I would like a replacement and my warranty restored, or all of my money back due to my time and convenience. As well as having to speak to rude angry customer service operators.

This company called me offering me a great deal for dental insurance, the company is assurant health based from milwaukee, wi on 501 w. Michigan ave. [protected] they were suppose to take money from my account on the 2nd of each month so they took money on may 2nd an then on june 25th 2012 they took 122.00 out of my account with out me knowing messed up my account when I called the same day an canceled they will only send me 12 dollars. They never gave me my money back. Have to file a complaint with ga. Commissioner insurance to get my money back. This is not an insurance company they are a discount company that will not pay for any major dental work.

This company runs a scam. I paid almost $500/mo. Last year for family catastrophic coverage. It was supposed to include 4 preventive visits per year. They denied every single claim from my entire family for our entire coverage period. They would call everything a pre existing condition. They would not even cover my kids immunizations. Stay away!

I noticed that my ge profile microwave was starting to make loud, rumbling noises when the turntable was in motion. This became very annoying on or about march 19, 2011. Due to very heavy workloads & several doctor's appointments, I was not able to contact assurant solutions until the weekend (3/25/12), which happened to be a sunday. The business was closed, so I had to wait until monday morning (3/26/12) to call for service. While looking over my warranty that night, I discovered that my 2-year extended warranty had expired on wednesday, 3/26/12, which was a couple of days after I had decided to call for service. I spoke with "kathy," the receptionist, who put me in touch with "don," a consumer relations rep. After explaining to him what had occurred, he put me on hold to confer with his supervisor. Ultimately, he informed me that assurant solutions would not repair my microwave under warranty. I tried telling him that the problem had occurred prior to the warranty's expiration, and that my workload & medical appointments had delayed my call to assurant solutions. I went on to say that i'm notifying him only a few days past the warranty's expiration date, but he stated that his company's policy was not to repair anything past the expiration date. I really feel that this was terrible customer service. I had made all of my payments on time & had never used their services during the warranty period. I've found that even car dealerships have honored warranties when a problem arose shortly after the warranty expires. That's called good customer service and demonstrates that a company cares about its customers. The infuriating thing is that this problem occurred while under warranty, yet assurant solutions refused to honor my claim; in effect, calling me a liar. I will never use this company again, and I strongly urge anyone reading this complaint to do the same. Based on all the negative reviews and comments i've found online about assurant solutions, it makes me wish i'd checked them out before giving them my hard-earned money for this shabby "customer service."

My air conditioner malfunctioned the 2nd week in june. Called warranty center to arrange service. Needed receipt with contract #. Could not verify via phone number. Contacted home depot where I purchased unit. Waited 2 weeks for a duplicate receipt.

Upon receiving the duplicate receipt, I called warranty. Gave them all the information for the ac. They needed to send someone to look at the unit. The service provider, plus 1 solutions, farmed the work out to a local ac repair service. It took them 3 weeks to send a tech to look at the unit. Tech said logic board was damaged. Unit needed to be replaced.

Called back warranty, they needed to verify information. That took 2 weeks. To process the claim, they needed a written report from plus 1. Plus 1 needed the report from the sub contractor. This took another 3 weeks.

After the sub contractor submitted the report, they needed a parts list and pricing to see which would be more cost effective, repair or replace. This took another 2 weeks. All this time, I have no ac in the hottest month in ny.

Today, 8/8, I finally received word that the unit will be "cashed out" and I will receive a check for $459, not the $599 I paid for the unit.

Cs said it was for a comparable unit, not my unit, and the lowest price found on line. Shipping charges, tax, and the like are not included. I paid $599 plus sales tax for my unit, not including the warranty. How is this fair?

I purchased this warranty for peace of mind. Over 8 weeks of frustration, no ac and the run around. I will never purchase another extended service contract from any of the major chain stores if assurant solutions is the policy backer. The run around, no regard for the customer's situation, no apology for delays, nothing more than "policy" offered.

Next time, i'll use my amex card which automatically extends the warranty for 2 years after the manufacturers warranty expires. Never had a problem with amex.

They should learn how it should be done properly.

$1.5 billion in contract revenues, 56 million customer's world wide and this is how they stay in business. The fine print in the "contract" protects them, not the consumer, and the chain stores should also look into the fine print because this will reflect on consumer's decision to purchase from them again.

We purchased an assurant solutions warranty for our washer and dryer when brand new. Before 3 years were over, both had stopped working. The policy we purchased was called "repair or replace". That means to me that if the item cannot be repaired within a reasonable period of time, replacement is required. It has been four months and multiple service calls and neither the washer nor the dryer work adequately. Assurant says they will not replace until we have had four service calls for the same issue within 12 months, at least 90 days apart. This is not published on their website, and does not seem to be anything they inform the consumer of up front. Instead they have a blanket statement saying replacement will be at their sole discretion. Their promise of "repair or replace" apparently means neither.

In 2009 I was renting a house in north carolina and thought that I should acquire some renters insurance. After speaking to my auto insurance agent he was like no problem geico can do that. After establishing the policy I received the policy in the mail from assurant. No problem so far. Well in february of 2011 I moved to louisiana. Doing the right thing I contacted assurant to change my address. They quoted me a new price and gave me a new policy number. No biggie, until I began to be charged for both policies.
I contacted the agency on the phone and stated that I needed to cancel the north carolina policy. Was told cant do it on the phone. Why? Too convenient perhaps. O. K no problem after filling out all the appropriate forms and submitting the proof of vacancy in the north carolina abode it has been 3 months and they still have not replied or credited my account.
Talking to someone at assurant is as useful as talking to a rock.

Rv warranty. Items are definitely covered. We are outside the 100 mile radius requirement to return to purchasing dealer for repairs first extended says we must get our motorhome to johnson rv in sandy, oregon for repairs. This facility is 135 miles away across a mountain pass and our motorhome is in bend, oregon at a beaver dealer for the repairs. We are totally within compliance of our contract but they are refusing to cover repairs here. Labor rates are lower where we have the coach. They refuse to give us details of why they require us to move our coach. What recourse do we have?

Bought a 32' magnavox led tv 3/2007 and it broke down 7/2011 while under circuit city advantage warranty. Called 800 number and they had someone pick up the tv. He called a few days later and said the warranty company said the repair was too costly. Said they ill contact me with my options. I ended trying to contact them and got alot of bull instead.. Computer down, we'll contact you, ect.. I now have a tv that is partially dismantled, unworking and assurant solutions/circuit city is ignoring me. I am out $950.00 and expect nothing from these people. Extended warranties are just a rip-off unless they have in house service.

This company is awful. First they refuse to cover what they should then they demand discounts from the shop doing the repairs. After they abuse the consumer and the shop, they don't pay their bill promptly. Most warranty companies pay immediately with a credit card after you fax the invoice to them. These guys have no fax machine so everything goes by us mail. Then they take 10 days to process, and then will hold the payment for a minimum of 60 days to pay by check which is of course mailed. They don't have a credit card! Probably because they have poor credit or are nearly bankrupt! Avoid this company at all costs, both as a consumer or as a repair shop.

Assurant renter's insurance is a scam! I was required by the apartment complex I was in for 10 months to have renter's insurance. I was recommended these clowns at assurant. I tried canceling the policy once I moved out of the apartments and they told me it would be 3-5 business days. I couldn't just cancel over the phone... Although it is easy as can be to start a policy over the phone. They want you to submit a cancellation notice by mail. I did this and thought it was taken care of. Two years later I receive a notice in my email that they are automatically charging my account again with a policy renewal each year! I can't believe a company would do this. Absolute #. And to top it off they are requiring me to get a notarized letter from the apartments proving I moved out to cancel the policy. Do not use assurant! It is a scam!

A month ago, my son's toshiba laptop was sent to national repair depot (assurant's repair facility) for repair. They replaced a mother board. We had it back 10 days when it broke again and was sent back for repair. They claim they had two bad parts delivered from toshiba (I think they are using black market sub-standard parts). They have had it 15 days with no estimate time of return. Assurant refuses to replace the computer even though that is a clause in my warranty contract.
They are cut-rate sub-standard warranty people. Their intention is to ride out this contract to its expiration (9/1) without helping me.
I would advise anyone not to buy a warranty from this company. They are rip-offs and they do not care about you or your equipment. They spend their time figuring how to rip you off!@

Another reviewer on this site said assurant is a joke. I agree. We purchased extended service contracts for our kitchen appliances in 2007 through this company. We called to report a problem with our dish washer in oct 2010 and they never called back to schedule an appointment after making multiple calls. We could live with that problem as it was minor so we just gave up. Our dishwasher stopped working on may 18, 2011 and we've had nothing but problems trying to arrange for a service person to repair the dishwasher. The company told my wife this am that they had no record of our calls in october 2010 and promised a service person would be there today, may 20, 2011. I didn't hear anything from the company that was assigned by assurant to fix the dishwasher and called assurant at about 1:00pm. I was told no one was scheduled to come out until next week. I spoke to a supervisor to admitted they had a record of our call in october but didn't have a service person assigned in our area so didn't call back. The supervisor told me our appointment was scheduled for monday but later said that the company that services our area doesn't service our area until tuesday. I spoke to a different supervisor and basically got nowhere. I called the firm that sold us the appliances and the office manager confirmed he had received three similar complaints from customers just in the last week. Stay away from this company. They provide horrible service.