Doors Plus Holdings

17th August quote
24th of August deposit
27th of November proposed installation

On the 24th of August went into store to put deposit on, Brad said that the 2 other door were in the other warheouse and would be here in 3 weeks time so based on that I paid deposit.
4wks (17/09) later I ring to book a date to Which Brad informed me that they had been sold and would now have to wait for the delivery from overseas.
I rang on the 19/09 and left a message and again the 23/09 wheather I was informed by other staff member that the doors had not been order and I would be loking at 10wks till they arrive. I rang again on the 25/09. I never recieved a call bacl from Brad in this time.
Due to time passing with no call to inform me on what was happening I rang on the 11/11 Brad was still unaware on whether or what was happening with the doors, he told me he had rung head office and waiting for them to call him back.
Recieved a call on the 12/09 to say the doors with be delivered on the 27/11.
I had taken time off work to sand and stain the doors and structure based on the information that Brad had told me, I now have no time to do any of this and I have family coming to stay from overseas. This has caused my great upset and distrust in the company and the attitude by Brad was not good at all he pretty said it is what it is.

I would like this to be escalated and contacted please regarding this situation, a desirable resolution would be to have the materials all sanded and stained and a acknowledgement of this misguided information leading to this upset.

Thank you
Amy Artis
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