Doors Plus Holdings
Reviews and Complaints

These people are terrible. The door doesn't do what it is designed to do. The Guardian door doesn't close properly. The glass panel just blows open and doesn't seal at all. The lock lasted less than 24 hours and we have had no use of our front door for over three weeks. I have spoken to the Gold Coast store on multiple occasions and also escalated to the head office. This company has NO customer service and does not even return phone calls or emails. Biggest regret of our entire renovation!

We purchased a front entrance door ‘Guardian’ the one with the fly screen within the middle of door approx 4 months ago from the North Geelong store.

The fly screen part of door blows open and we have come home finding this occurrence at least 3 times now.

We are definitely not happy with this and would like to request an exchange for a different design of entrance door as soon as possible.

Upon contacting Charlie from the North Geelong store and explaining this situation and requesting an exchange he asked me to contact Head Office which I did this morning.

I had a conversation with Tracy who listened to me but said she was unable to assist. I asked her to transfer me to a manager and again she insisted she couldn’t.

After a few moments of ’run around conversation’ Tracy hung up on me.

I am finding this experience with Doors Plus very concerning and infuriating so I am requesting someone from management call me regarding this issue as soon as possible.

Thank you and Regards

Jessie Rae

Email [protected]@hotmail.com

Phone [protected]

All day all night. on various channels, They are boring, spoils the viewers enjoyment of watching a tv programme, the come on every 6 minutes app, then repeated seconds later, another factor is they are deceptive, inaccurate, false, misleading. The fact is the four day sale has been running for years, the lie is it ends on Monday which Monday, end times, day of Tribulation? The mute button is a big bonus, as when you come on you get muted, permanently. You must be desperate for sale , it is a put off know of many who would not go anywhere near you for a door.

Doors plus do not employ professional fitters it would appear that they use home handymen as a result the workmanship can vary greatly which is not a good thing. Also once you raise your concerns about the workmanship Doors plus send the same handyman back to continue with the lack of professionalism. Also when the striker was replaced the screws were just pushed into the old holes no effort to install a plug of any sort.

The door jam on the rear door had to be repositioned and when replacing the jam shot the nails through the jam to exit the window frame, when the home handyman was sent back to (repair the job) he punched the nails back which knocked the door jam away from the door frame.

Doors plus don't follow up in any way to see if satisfaction was achieved no nothing and I would never let that home handyman near my house ever again if he can't do the job correctly the first time or correct the workmanship correctly.

Also after paying for Doors plus to stain the doors quite obvious parts missed out

Upon Selecting a door and then final measurements being taken, we had been informed all should be good to go, any if any issues we will contact you. A couple of days later we had been informed there was an issue with the size of our door frame and we would need to go into Leumeah Doors Plus to discuss. Once in their show room we had been informed that your door size was not a normal size and with this in mind if we wanted to move forward the cost was going to be an additional $1,200.00 dollars on top of the cost of the door. We did the numbers and established it was not going to be a viable option and cancelled the order also requesting a refund of our deposit of $315.00 that was on the 12/09/2022 since then we have contacted the Leumeah Doors plus Branch 12 times chasing up what's happening with the refund and all we are getting is lip service.

That money will be in your account in a couple of days, oh it is with the accounts division, rest assure it will be in you account early next week, let me chase it up and I will call you back, no phone call back, the sales man sat on it for a week, We had a stocktake, and now it will be in your account by Wednesday next week, this is totally not acceptable this level of service.

We had our doors installed late 2020, Since then it was noticed that the front door was swelling due to moisture being absorbed. We had Charlie from the Geelong store come out to inspect this, and he replied in an email to myself that I should claim this through my insurance, and this was not a suitable door for this area.

I replied to his email on the 16th of February 22, and stated that the sales people in his showroom were the ones that sold us this door, and he was the person that came out and measured, so you knew where the door was going. As the door can't be saved I will need a new front door.

I have also been in contact with Consumer Affairs and they informed myself that Section 54 and 55 of the Victorian consumer act has been breached.

I also informed Charlie that I would be willing to pay the difference between new doors, however I will not pay for entire new doors. I also requested that he contact myself after 4pm.

I still have had no response from him.

We placed an order at your Balcatta WA store for 2 custom barn doors and fixings back on the 13th June.
A deposit of $220 was paid and we were promised a 10 - 12 week delivery.
We approved the plans and paid an additional payment of $1760 on the 29th July which was when the doors were to be manufactured.
After the 12 weeks had expired and as we had not had any message from your store, we made several phones calls. Most of the calls went to a message service but as the mail box was full, no message could get left. On the odd occasion that we actual spoke to someone, we were told that the manager would call us back but no call was received.
My Husband even visited the store to find out what is happening but the manager wasn't there and nobody could help us.
We have been given several different delivery dates and were promised a phone call from the manager some weeks ago to confirm but so far we have heard nothing!
Very poor customer service on your part!
It has now been over 18 weeks and no contact has been made with an update.

The order was wrong as sales person didn't listen. We agreed to keep the cheaper door.

However it was scratched and dented and not prepped for painting, the glue where glass is inserted is dripping down the glass. The handle is marked and also doesn't close properly - my kids have closed the door and it has jammed so we came home to an open house. The extremely rude customer service rep told us to scratch the glue off ourselves and if we think it's bad enough to be replaced we need to send better photos cause he thinks it's fine. Our door looks old and so does the handle. We have more photos and video of door handle not springing back out if required. Am also happy to forward the rude email we received which offered no real solution.

RE: Letter of complaint / DPYU4403
To whom this may concern,
My name is Danielle CORLISS, the point of reference for this letter of complaint is order DPYU4403.

On the 24th of April 2021, I attended the Doors Plus Showroom, Minchinbury. There I met the store
manager, Mitch. I attended to purchase A front screen door, Front wooden door and rear wooden door.

Mitch was helpful in showing me the products in relation to my needs.
I selected a front wooden door and screen door; I also selected a guardian door with doggy door for the rear door to my property.
During the consult as Mitch discussed the installation process and costs etc, I ensured several times I vocalised what specifics I was after, inclusive of doggy door, handles, door frames etc.

Once the sale was processed for a total of $5950.00, Mitch printed the customer order and handed it to me, I paid the required deposit. It was at this time I observed the guardian door on the customer order to be missing any mention of a doggy door. I raised this with Mitch, He stated "I forgot, I'll add a note". He then proceeded to say it was an at an additional cost. After having spent half an hour discussing the costs and coming to an agreement, I was not happy to pay anymore simply because he had forgotten to add this somehow in the previous 30-minute discussion about the sizes of the doggy door.

At this point Mitch's attitude completely changed, he became quite arrogant. He said to me after this was completed, "Well I've given you the doggy door for free as a favour." I did not consider this a favour, rather a lack of competence on his behalf and I shouldn't have to be overwhelmed with joy that he made an error.
About a week later a Carpenter named Scott attended and completed the check measure for the doors. He was extremely professional.
On the 9th of July, a carpenter Scott attended with the wooden front door, and installed the new frame and door to a high degree. He then began the process of the rear door. Scott called to me as he noticed the rear guardian door did not have a doggy door as discussed. As a result, both he and I spent some time on the phone.

I was not given any outcome at that time, other than the door was unable to be installed.

I attempted to call Mitch several times, leaving messages. A few days later I was finally able to speak with Mitch. Again, he greeted with an arrogance. He did however own the mistake and would reorder the door, Stating the original order was made in error.

After some discussion about the error, Mitch agreed to take $50 off the cost of the awaiting screen door payment, although bitterly as he again said to me, "But I gave you the doggy door for free". To which I again replied, "No, you failed to include it in the cost, it was never given for free you forgot
to add it."

Nevertheless, I was now forced to wait again, for the rear door.

Due to COVID I understood the warehouse and employees would be experiencing some difficulties. I contacted Liz Patterson and enquired a rough time frame for the screen and rear door. She was very
helpful and polite. I made it very clear there was no pressure on the company as I understood there would be delays.

In late August Liz Patterson again contacted me to advised on an installation date for the screen and rear guardian door, being the 10th of September.

Today a carpenter name Kris has attended. Again, another professional employee.

I saw on this occasion the correct guardian door had arrived. When Kris began to install the door, I asked why he wasn't completed the new framework. He advised the order did not include this.
He showed me the order details on his ipad, which clearly did not show any framework. I showed him the original customer order which included the framework. Kris contacted the original Carpenter Scott, who confirmed he had completed the check measure of the framework.

As a result, again, the rear door cannot be installed. It is clear from my previous conversation with Mitch, he has again made an error. He advises he would re-order the correct door.

I attempted to contact Mitch, who again was unable to be contacted. I then spoke Kylie, the customer service manager. Again, another professional employee. After explaining the situation, she has stated she will contact me soon with an outcome.

My compliant is with the Store Manager of the Minchinbury store, Mitch. This whole dilemma is very transparent to the fact of his incompetence. The original order at the time as sale was incorrect, in which I raised. Mitch implied he was doing me a favour in correcting the order.

Upon speaking to him after the wrong door was supplied, he took ownership of the error. It is clear he as had to re-order to correct door. However, in doing so he has failed to include the door frames
to new order.

This level of incompetence mixed with arrogance toward a customer is extremely unprofessional. It is now a week shy of 5 months since ordering the doors, with the rear door still nowhere in sight of
being completed.

This was a large order close to the value of $6000. I'm sure Mitch has received his commission for this purchase. Yet anytime I wish to speak with him about the absolute comedy of errors he has made he is unavailable, and the customer service staff are left saying they will have to speak with
Mitch.

This level of incompetence is staggering. Mitch get a commission from my purchase, he has left 2 carpenters without pay for the day, a client without the promised product all due to his lack of care; which is evident in his attitude, and his errors. Throughout this whole process I have been kind, understanding and not at all a pushy client. I have paid all balances well in advance of the required date.

An apology from Mitch is not worth it weight, As I find him very patronising and manner when dealing with the client once payment is made is extremely poor. Its as if he has received his commission and any further assistance is beneath him. It appears this is quite common with him,
after conversations with the staff. With one person saying, "I can't believe you got Mitch to own up to a mistake, that's unheard of".

I am writing to vent my sheer frustration and total disappoint with the way this has been handled.
The whole situation comes down to the errors Mitch made at the time of sale and attempts to fix his mistakes, to only incur more.
I am seeking financial amends be made in some form for the extremely long delay in the installation. I am basing this request on the fact the errors made are multiple and made by the same person, whowhen discussing said mistakes has treated me with arrogance and contempt.

The 3rd installation date is now the 21st of September. Please explain how, a manager of a store can make so many errors and have an arrogance about him, causing a client to have 3 installation dates and a wait period of close to 6 months?

An apology is not holding him accountable for his actions, a financial reimbursement from the commission made from my sale would be far more appropriate.

Should you wish to discuss the matter further please feel free to contact me.
Kind Regards
Danielle Corliss
7 Hillcrest Road, Emu Heights

On Sunday the 29th of August I received an invoice for a solid core door with acoustic seals to be installed in my psychology office. I had to remind Savio the person I was dealing with to send me an invoice. On Tuesday the 31st of August, I went into the store in Balcatta and paid a $300 deposit via eftpos for installation on Saturday the 11th of Sept. On the same day and after paying, I was informed by the owner of my building that he was going to be selling the building. I then called doors plus balcatta on the 2nd of Sept and advised that I was going to need to cancel the order. I was unable to speak with Savio the person I had placed an order with. I was told he would call me back. He never returned my call. I called again on Tuesday the 7th of September and explained the situation again (I can provide screen shots of my phone calls). I was advised to send an email with my bank details. I sent the email on Wednesday the 8th of Sept. Today, I received an email informing me that Doors plus were keeping 15% of my deposit. Nowhere on my invoice does it say that and I was never advised in person or over the phone that this could occur. Although this is not a significant amount of money, this has been distressing and unfair. I would appreciate you looking into it on my behalf. I was told that the seals were ordered but they are only worth $61.
I never meant to cause any inconvenience. I would be happy to pay if I was informed of this at the time or if this was displayed on my invoice. I would like a full refund of my money please.
Claire Morrison - mobile [protected]

Date of incident 5-7-2021. client Monika Williams. Front door was installed and is to big for door frame, it is not flush on the inside. It was measured by the manager prior to fitting, I am not happy with the finish and would like a replacement door that fits. client number A03x18724. I spoke to Charlie the manager about the door not fitting on the day and he said he could not help me. regards Monika Williams.

We had five doors and door frames installed. It cost $6500. The front door was not installed correctly and it's now ripping off the doorframe. The last carpenter the company sent out (who stated it's "not his problem" to fix the door) also broke our screen door. It's not been 12 months and it remains unresolved, despite me contacting the company over 50 times (no one returns your messages and everyone is perpetually at lunch). I've left honest FB reviews and the blocked me on FB rather than contacting me to resolve the issue.
I highly recommend you avoid this company. They're happy to sell you a product but their aftermarket communication in nonexistent.

michael russell

8 Jun 2021, 15:35 (5 days ago)

to campbelltown, casula
Hi Doorsplus.

RE:Doors Plus Order: DPLU39398

Hi Doorsplus.
I am requesting a service call as I am having a few issues with my new door.
The magnetic seal is so strong that we are unable to open the glass door panel
We were able to open it on hot days when the sun had warmed the glass up but on other days we have been unable to open it.
Thanking you
Michael Russell
[protected]

Had a new door stained and installed last week. The door looks fabulous and we are really happy with it, however the door tread is a different colour and not consistent with the door itself. The stain looks like it has been put on with an old rag. Have contacted the Manager at Macregor, Qld a couple of times, but he is not interest in helping us. I would like someone to at least look at my photos, or come and check it out, or at least tell me what stain was used so I can fix it myself, It looks dull and ugly. The installer also put sealant around the bottom without cleaning it first so now it looks like it is mildewed. Really? The installer did a fantastic job removing the old door and not damaging our house, but just this little thing makes it look awful. I pride myself in keeping a clean house, and being the first thing anyone sees when arriving, is not nice.

Order number DPWU57526

I ordered a screen door and 2x sliding doors for existing door cavity in my house from Doors Plus 14 November 2020.

Doors Plus sent out 2 different people to measure, one for the screen door and another for the sliding doors.

The aluminium screen door was measured correctly, installed 7th January 2021 and fitted perfectly. The installer told me it was a standard size door and not difficult to install.

My issue is with the sliding doors; they do not fit.

Installer Henry arrived Saturday 23rd January at 9am to install the sliding door. he removed existing slider but but some 8 hrs later was still wrestling with fitting the door and said "they don't fit the cavity size" "they are the wrong size". Several times during the course of the day Henry called another installer for help. Henry already having removed my door and busted up the frame whilst doing so meant my existing door slider couldn't be put back in. So by 5.30pm the sliding door laid down on the deck meant I had a large hole in my house. I couldn't have my old door put back in because it was damaged upon removal and I also couldn't have a massive hole in the side of my house so at my insistence at 5.30pm some 8.5 hrs since the ordeal began, a second installer Billy came to help "fix the problem".

Eventually and by using unconventional approaches the sliding door was installed but at the expense of leaving a large gap between the height of door and the existing brickwork lintel plus because of allowance issues only 1 side reveal could be installed leaving the door needing to be fixed to the structural wood of my walls! They left at around 7.30pm that evening. I had to get Henry back the next day because the door wouldn't latch or lock. I also had to fill the large gap above the door with some insulation I had lying around to block up the gapping hole. The end result of the door is terrible and I wouldn't wish it upon anyone including myself.

I contacted Doors Plus head office in Sydney by email 25th January with attached photos complaining about the doors and received a phone call from Ritchelle 27th January to say they would send out another installer to reinstall the door and told me that he would be use architraves around the gapping areas to make it look ok. I stuffed insulation between the lintel and door height to block up the massive hole. Your staff are offering band aid solutions for a product they measured, took money for, for a service they failed to provide with due care and skill.

Ritchelle at head office said she would only escalate the issue to customer service after the chief installer deemed the door didn't fit. That would mean sending 3 installers out to make good a wrong fitting door. When I tried to convey my concern to the chief installer he said he wouldn't be coming out to only inspect and discuss the problem because he lived in Tullamarine and wouldn't be driving all that way for nothing, he would be coming out to reinstall the door. Suddenly not only do I have an ill fitting door but I'm being brought to bear the fact he lives in Tullamarine and must bear responsibility for that too.

None of this makes sense. The door is the wrong size and band aid solutions is what I'm told they are willing to do and I am to accept.

Doors Plus website clearly states that as a customer I am "entitled to a replacement or refund for a major failure and for compensation for any reasonably foreseeable loss or damage.

I consider a door frame surrounded by gaping holes a major failure so I am asking for a refund because I have now lost complete faith in the companies ability to provide services with due care and skill. To date I have paid $2746 for 2x sliding doors one of which has been installed missing its sliding fly wire mesh. The second sliding door is with Doors Plus still packaged.

I've been charged $5, 596 in total and paid up front to date $2746
What I want to happen is to be released from the contract amount of $5596 for a full refund of monies already paid and monies paid for damage to my property.

I've become carer for my 90 yr old mother who suffered a heart attack last year, she has had to deal with this disasterous situation and the additional stress to our household is palpable.

Sincerely
Simone Clifford

Doors plus installed front door moved my security door out to accommodate for the new front door now the security door does not lock they refuse to fix as they say not there problem so I have not paid remaining invoice until I have another company to come out and fix the security door then send the bill to them, they are now trying to charge me for them to use a recovery company, they will not and refuse to listen about the problem

On the 20th of june I ordered two external doors. On25/7/2020 was told one door damaged and they were getting a door from another store. Fair enough we got locked down for covid. On the 30/10/2020 I rang them said the door was being sent would be there early the next week. I heard from them on the 6/11/2020said the door was on board and would be there early the next week they said they would ring me on the 11/11/2020 or 12/11/2020 no phone call so I rang them today 13/11/2020 they said the door was put on board last night to be delivered. Sorry I lost my cool after getting but one phone call from them and having to call them all the time. I have asked for my deposit to be returned as I keep getting no satisfaction from them sorry should have said the store is footscray in victoria. I would just like to know when if ever I might get my doors yours sincerly gloria reynolds

I walked into the Geelong showroom over 3 months ago, chose what I wanted, was told guy would come out to measure and have a look at job. No mention of a deposit. Guy came to house a couple of days later, no mention of a deposit. Was emailed a quote on 9/11/18 AO3X17124, again no mention of a deposit in either the email or on the quote, the only thing it stated was a wait of 5-6 weeks. When I heard nothing weeks later, I called them, was told I had not paid a deposit, I said I had not been asked for one and plus NO details about how or where to pay deposit. Charlie gave me account details, so I transferred deposit to their account on 27/12/2018. I was the told a couple of days later when AGAIN I had to call them, that it would be another 5-6 weeks. Work order AO3U21539; Receipt AO3U27839
It is now over 7 weeks since I paid deposit, I am constantly chasing them for answers. About 3 weeks ago I was called out of the blue after 2pm by Jason who said he was in the area, problem was I was not home, as no one bothered to call me beforehand to arrange appointment.
Last week I called them again on Wednesday, was told one of the handles I ordered was no longer available and that Jason would come out on Friday 15/02/2018 BEFORE 12 pm to measure doors. He did NOT bother to show up. No one called to say why. I have been trying to call the store ever since. NoOne answers the phone or responds to my emails. I called Head Office in NSW, was told to email store and customer service, have done that twice, on Friday and yesterday. No One has responded.
At this point I am done, I just want MY money back as I have zero faith in the competency of Doors Plus.