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AutoAnything Complaints 50

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9:36 pm EST
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AutoAnything Poor service

I purchased brakes for my car. They sent the wrong ones. When I complained, it took almost a week to get back to me. Then they refused to send out new ones until the old ones had been returned, despite having my credit card information to collateralize the brake pads. Don't buy from them! It is not worth it!

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AutoAnything.
San Diego, US
Dec 07, 2010 12:23 am EST

Hello,
I apologize for your experience. We are passionate about our Customer Service so please contact me directly and I will see to it that your issue is resolved to your satisfaction. You can reach me direct at [protected] or ckreston@autoanything.com.
regards,
Clark Kreston
Customer Service Manager

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12:33 pm EDT
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AutoAnything Delay on parts

I have now been waiting nearly a month for EBC brake pads from AutoAnything. This pathetic company should be named AutoNothing! I was lied to about shipping dates and honestly question if I will ever receive the parts. I have attached an email about a delay in shipment. I was told two days prior to this email that the parts had already shipped. I will NEVER buy anything from this terrible company again. Consider this your warning. Do not order anything from them unless you want your project to sit on hold.

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Mr. De Jesus
PR
Oct 22, 2012 5:31 am EDT

I ordered twwo weeks ago a pair of seat covers: order #[protected]-AK/HI for my dodge dakota 2011.I am willing to pay the shipping ($15.80).
I am also wish to order a Pop & lock tailgate lock part # PL3600. Of coarse I will pay the shipping for this too.
Please consider my order as soon as possible.

thanks

Julio C De Jesus
Ext.Jardines de Coamo
Calle 10 HH09
Coamo, Puerto Rico 00769

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2:56 pm EST
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This company claims to be the lowest price for car brakes, then when you order, they use a company...Centric Parts Industry in La Puente, CA. When the brakes arrive they are for the back, even though I ordered the front brakes. I had my car up on jacks with the wheels and calipers off, when I discovered that they had sent the wrong ones. I ended up buying...

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2:18 pm EST
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AutoAnything Low price guarantee

AutoAnything advertises a "Low Price Guarantee" along with free shipping. What the customer finds upon closer reading of the fine print is that the price match is for "delivered price". That is, if AutoAnything has an item costing $118 with free shipping, and another storefront has the same item for a lower price, $100, and shipping is additional, $18, the competitor's price including shipping is what they use for comparison. In this (actual) example, the match is exactly the same. (If all the stores did this, the playing field would be level and we consumers would know what to expect from the retailer.)

I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required, rather than with one which obscures reality with marketing statements...where the customer must dig out the facts rather than have them stated up front.

I call AutoAnything's marketing practice deceptive in that the use of "price" is not the same as that used in other (and competitor's) stores. I do not choose to do business with an entity which seeks to deceive me.

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JasonVK
Tampa, US
Feb 11, 2013 2:58 pm EST

Your "complaint' is really a compliment for AutoAnything in disguise. It sounds like you have a problem with advertising and profit in general.

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SubieDude
The Woodlands, US
Feb 02, 2010 11:00 am EST

To quote your complaint: "I personally would rather deal with a seller which gives me what I want to know right up front: item cost, shipping (including handling), and tax where required"

It's funny because that is exactly what AutoAnything does... they tell you the item cost up front, shipping and handling is free, and tax is calculated in the shopping cart. That is as up front as it gets when you're shopping online.

And their one-year post purchase price guarantee is solid. Yes, it's based on the delivered price, but they ship everything for free, other companies don't and they pass the cost on to the consumer. You have to compare Apples to Apples.

I've ordered from AutoAnything numerous times and it's always been a good experience.

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01Cobra281
San Diego, US
Jan 12, 2010 5:34 am EST

Your complaint is a bit confusing to me. It would seem to me that the company you are comparing them to is being more deceptive by hiding their shipping charges and baiting you with some "low" sales price. AutoAnything seems to be putting the whole price out there for you to see (shipping included). It would be silly for them to price match every advertised price without shipping because so many other companies try to hide additional fees in their shipping and "handling" fees (another term for "We're charging you $10 for the box"). Someone could advertise $50 for that item, then charge you an additional $68 in shipping and handling. Who is being more deceptive? AutoAnything and their totally upfront pricing, or someone who is hiding fees in the shipping that you don't see until you've gone all the way through checkout?

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5:17 pm EDT
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AutoAnything Sent wrong parts

I ordered Hawk brake pads for my car from the AutoAnything web site. Using their web form, you simply provide the make, model and year of your car and they are supposed to ship out the correct parts. They sent the wrong parts, which I didn't discover until more than 30 days after I received them, as I didn't need to install them right away. Once I found out their mistake, I attempted to return the pads for the correct ones. They wouldn't budge from their 30 day return policy, even tho they were the ones that made the mistake. They basically just quoted from their rule book and would not listen to reason. I will not be using them again.

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4:10 pm EDT
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AutoAnything Complete lie

Anything Automotive lies, mis-informs, and skips titles.

First, they told me that the Transmission was out on my Cavalier among numerous other things and that it would cost a few thousand dollars to fix. This was a complete lie!

Since, I could not afford to fix the Cavalier they told my father that they wanted to help me out since I was a single mom and needed a dependable car. So, they offered to take my Cavalier and $1, 600.00 for a Ford Windstar that a family member had previously. It had a new Transmission in it, new brakes, etc. WRONG!

When we transferred the title we found out that they never put the title in their name, so we had to pay for the late fees. It is illegal to skip titles.

I only had the Windstar a few months when the Transmission went out and there was a problem with the brakes. It took them 3 weeks to 'fix' the van. So, I was stuck without a vehicle for 3 weeks in the middle of winter. I had to pay for the brakes and the transmission.

When I got the vehicle back the Check Engine light was on and the alignment was way off. And within a few weeks the transmission started slipping again. I took the van back since the transmission had a 30 day warranty. However, they would not honor the warranty and fix the problem correctly.

Now, the transmission went out completely and I'm stuck without a vehicle and no way to fix this piece of crap or buy a new vehicle.

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tdawg
US
Jun 16, 2009 1:22 pm EDT

You have the wrong company listed. www.autoanything.com does not sell transmissions.

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1:07 pm EDT
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AutoAnything Awful service

I purchased a set of 4 WeatherTech in-channel window visors for my 2009 GMC Acadia in January 2009. The front set snapped into the window channel without adhesive and work fine. The rear set includes a thin layer of adhesive film on the flange designed to fit into the channel and adhere to the widow weather stripping. Unfortunately, the visor flange is rigid and does not allow the adhesive to remain adhered to the rubber stripping.

A few weeks after installation, I contacted the AutoAnything.com (on-line retailer) to inform them that the rear visor wouldn't adhere well and was causing my window to leak. They contacted the manufacturer who then sent out a replacement set. I installed the new set, only to have both fail a few weeks later. They both fell off of the truck because of the poor design -- the adhesive strip is not enough to hold them in place. (I have installed window visors on no less than six vehicles in the past and have never had a problem. This problem is not due to installation error, but from a poor design.) After the second set failed, I contacted AutoAnything and asked for either a refund or a set of visors made by a different manufacturer since the WeatherTech product was a faulty product. After multiple e-mails and phone calls, Autoanything replied stating that the manufacturer will not replace the product since they replaced it once and then offered to sell me a replacement at a reduced price. I replied that this was unacceptable and that I should not have to purchase a replacement for a product that has failed twice within a couple of months. I asked for a manger to contact me to discuss the issue or that I would file a formal complaint. That was a week ago. AutoAnything has refused to reply.

Bottom line is that I paid a premium price for a product that does not work and the company will not stand behind the product. AutoAnything will not refund or replace the faulty product, which fails within two months . AutoAnything states that their return policy is 30 days. This is not a return for dislike of the product (I actually like the styling.), but a return due to product failure (twice). Autoanything is not an honorable company if they hide behind a 30 day return policy instead of standing behind the products they sell. They are ripping off customers instead of honorably serving them.

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Saud M Alharbi
SA
Aug 07, 2014 5:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Try carid.com, they do have purchase protection plan, and offer replacement and warranties.

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Troy Colby
Lyman, US
Feb 16, 2013 2:46 am EST
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I also had a problem with autoanything. THEY WILL NOT BACK THE PRODUCTS THEY SELL! I ordered a grill guard for my dodge pickup. Then less then one hour after i ordered it from autoanything i find same grill for less money. So i called Autoanything and told them.I was told they could not beat that price so I told them to cancel the push guard and they said no problem they would credit my card, now remember I called them less than an hour ago and ordered it, the order should have been easy to cancel. I believe the problem was they just did not cancel the order that is plan lazy. Any way two days later a charge of almost 500 dollars was on my card. So I called and long story short they wanted 15% restock fee even though I felt they were told to cancel the order in time. . Anyway I
have no problem with the restock fee and i mean no problem with the restock fee. Then they told me it would be $280 to ship back and the15% restock fee. All that together it was almost the full price of the guard.So i told them I will just keep it and will never order from them again and they did not care.SO JUST BUY STRIGHT FROM THE MANUFACTURE THEY HANDLE PROBLEMS WITH MORE CONCERN.

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12:00 am EDT
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I'm saying this after i have experienced of the business scam called "auto anything". I ordered truck fenders on this store because they seem to be popular and trustworthy. The entire ordering process was satisfactory. I thought everything was doing well so they didn't bother to contact me to track the order, but when the fenders did not arrive on the...

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12:00 am EDT

AutoAnything Delayed delivery! Made me wait for a month!

I had some research on this company before i purchased my order. Their website is shows the right info, so i ordered on them Toyota mufflers for my rav4. The ordering process was fine, but i was quite alarmed when they did not even call me to check on my order. So i called on them and the rep just said that they do not have any available mufflers for RAV4 yet. I was sooo frustrated to hear that because they said it was available in the site. So i had to wait for ONE FREAKING' MONTH for my parts! Ill never, ever purchase any parts from them again!

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jhguguy
whatever, US
May 04, 2009 3:12 am EDT

i really love the backorder story. were trying there best. hahahhaa

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jhguguy
whatever, US
May 04, 2009 3:11 am EDT

i also ordered an intake from them. it took them 2 months to deliver. i highly suggest noone buy from them ever.

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johnny ola
Jul 26, 2007 9:35 pm EDT

This is one the best Internet companies I have ever dealt with. Best prices, Great service, Quality products, and Friendly customer service. I would highly recommend them to everyone.

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12:00 am EDT

AutoAnything Too much dust

I have purchased an EBC green stuff brake pads last month from AutoAnything. I've seen that they have the lowest price compared to other local stores and online shopping companies but they have the same brand and product so I decided to get my part to them. I got my part that easy from the ordering to the delivery but when I got it, it's not the same one as advertised, neither do I know if they are giving the same one to other customers.

I have it stucked on my car and after a few weeks of using it, I found out that it's getting much dust not like the one I bought from a local store here. It's better that I got one on the same store I guess. I won't try other products from them. I'm not happy.

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woodman906
US
Aug 21, 2019 9:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have been trying to return an item and the email address will not work ./so Iwent to help expert and was told to grt out my credit card and pay!

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what up
US
Sep 03, 2009 1:25 pm EDT

I purchased an overhead console from them only to not have it shipped and then they wont refund the money sent.

BAD COMPANY do not do business with them.

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About AutoAnything

Screenshot AutoAnything
Auto Anything is a leading online retailer of automotive accessories and parts. With over 20 years of experience in the industry, the company has established itself as a trusted source for high-quality products at competitive prices. Auto Anything offers a vast selection of products, ranging from performance parts and accessories to car care products and tools.

One of the key features of Auto Anything is its user-friendly website, which makes it easy for customers to find the products they need. The website is designed to provide a seamless shopping experience, with intuitive navigation and detailed product descriptions. Customers can search for products by category, brand, or vehicle make and model, ensuring that they find the right product for their needs.

Auto Anything is committed to providing exceptional customer service, with a team of knowledgeable and friendly representatives available to assist customers with any questions or concerns. The company also offers a low-price guarantee, ensuring that customers get the best possible price on their purchases.

In addition to its extensive product selection and excellent customer service, Auto Anything offers fast and reliable shipping. Most orders are shipped within 24 hours, and the company offers free shipping on many products.

Overall, Auto Anything is a top choice for anyone looking for high-quality automotive accessories and parts. With its vast selection of products, user-friendly website, and exceptional customer service, the company has earned a reputation as a leader in the industry.

Overview of AutoAnything complaint handling

AutoAnything reviews first appeared on Complaints Board on Jun 12, 2007. The latest review Have not received parts that were ordered almost a year ago....... was posted on Sep 26, 2023. The latest complaint Delay in shipping was resolved on Mar 11, 2014. AutoAnything has an average consumer rating of 2 stars from 60 reviews. AutoAnything has resolved 10 complaints.
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  1. AutoAnything Contacts

  2. AutoAnything phone numbers
    +1 (800) 874-8888
    +1 (800) 874-8888
    Click up if you have successfully reached AutoAnything by calling +1 (800) 874-8888 phone number 0 0 users reported that they have successfully reached AutoAnything by calling +1 (800) 874-8888 phone number Click down if you have unsuccessfully reached AutoAnything by calling +1 (800) 874-8888 phone number 0 0 users reported that they have UNsuccessfully reached AutoAnything by calling +1 (800) 874-8888 phone number
  3. AutoAnything emails
  4. AutoAnything address
    6602 Convoy Ct, Suite 200, San Diego, California, 92111, United States
  5. AutoAnything social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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