Menu
For Business Write a review File a complaint
Backblaze Customer Service Phone, Email, Contacts

Backblaze
Reviews and Complaints

www.backblaze.com

Learn how the rating is calculated

1.8 7 Reviews 3 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Backblaze Reviews 10

ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Backblaze backblaze is bad, they don't have no person you can call for help

backblaze is bad, they don't have no person you can call for help.

Read full review of Backblaze
Hide full review
ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Backblaze Had an okay experience with Backblaze when I needed their help, but their cancel process is a bit confusing and doesn't work on mobile

Had an okay experience with Backblaze when I needed their help, but their cancel process is a bit confusing and doesn't work on mobile. So, if I need another backup service, I'll be looking elsewhere.

Read full review of Backblaze
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Backblaze I'm still trying out Backblaze and so far it's been pretty good

I'm still trying out Backblaze and so far it's been pretty good. It took about three days to upload my two drives, which I think is pretty speedy. They said it would take 9 days for 423,230MB, and that's with everything they suggested we upload. After checking out the files in the cloud, we can confirm that everything's there.

Read full review of Backblaze
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Backblaze Bad service

Bad service. This software keeps showing an error message that the service needs to be installed several times a day. I follow their instructions to install it, but the next day it happens again. Customer service is only through email, which is ridiculous. It takes weeks to solve problems and they never get solved. They don't provide phone numbers. You can't remove your credit card from your account page even though you've paid for the service. Avoid it!

Read full review of Backblaze
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Backblaze Backblaze ain't got no human to call for help

Backblaze ain't got no human to call for help. My Backblaze ain't backing up and the steps they keep emailing me ain't working. Tired of going around in circles trying to back up my laptop. Had a laptop crash and moving the files over took weeks and for faster methods you gotta pay a lot of money. Also, not all my files was backed up it seems which defeats the purpose of having this service. The customer service is terrible. Two weeks and still can't get a decent person to help me back up my computer and still many files missing. Stay away!

Read full review of Backblaze
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

Backblaze Backblaze ain't good for your data

Backblaze ain't good for your data. I paid for their stuff for 6 years and when my laptop got jacked, they deleted my data after 30 days. The Data Restore thing is a joke - downloads take forever and it crashes all the time. It's like paying for insurance but not getting any help when you need it. But they did give me some money back after I wasted 6 years with them. Thanks, I guess.

Read full review of Backblaze
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Backblaze I'm trying out Backblaze and it's almost done backing up my main computer drive (256 GB SSD) and one external hard drive (10 TB USB)

I'm trying out Backblaze and it's almost done backing up my main computer drive (256 GB SSD) and one external hard drive (10 TB USB). My files are big 4K videos so it's taking a while, but that's expected. Update: it's been 2 days and my videos are still backing up, but I know they're huge so it's all good. I stopped the backup on purpose and it seemed to work, so I deleted it from the website, uninstalled the app and files on my computer, and started over. This time, I'm not interrupting the backup until it's done (system disk and 1 external hard drive). I tested restoring data from the external hard drive and it worked fine. Next, I'll add a file to my computer and see when it backs up and check the View files section. Then, I'll add one external drive at a time and test those files. Finally, I'll make sure it does subsequent backups. On their help site, it says if you remove a drive for more than 30 days, it'll be deleted but they'll remind you to plug it back in - cool! I'll keep updating as I test this product.

Read full review of Backblaze
Hide full review

Backblaze Complaints 3

ComplaintsBoard
D
Verified customer This complaint was posted by a verified customer. Learn more

Backblaze I tried to cancel my Backblaze subscription on July 31, but got an email saying it wasn't cancelled

I tried to cancel my Backblaze subscription on July 31, but got an email saying it wasn't cancelled. Then, someone named *** from Backblaze emailed me, and I told Frrest again that I wanted to cancel. But Backblaze still hasn't cancelled my subscription, and they said they'll charge me on August 20. I haven't used their service in over three years, and they're not being very helpful.

Read full review of Backblaze
Hide full review
ComplaintsBoard
B
Verified customer This complaint was posted by a verified customer. Learn more

Backblaze Backblaze ain't workin' right for me

Backblaze ain't workin' right for me. I paid for it and tried to fix it with their email instructions, but no dice. I asked for help over the phone or screen share, but they said they don't do that. I even left a message, but they didn't call me back. I'm an old timer, not good with computers, and can't afford to pay someone to fix it. Backblaze ain't got no customer service for folks like me.

Read full review of Backblaze
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Backblaze Backblaze don't wanna update their recovery process

Backblaze don't wanna update their recovery process. So when you need to use their service, you gotta go through their crazy hard drive buying process. They make you BUY used hard drives (which they don't even say are used) at a higher price, then pay for shipping, and then pay duty on these used hard drives (because even though they tell you to send them back for a refund, they're actually selling them to you, not lending them to you). So you end up paying for shipping and duty on a used drive that you might send back. Backblaze makes money by selling used hard drives at a higher price over and over again. They don't give customers a modern and easy way to download their data. The only way to download data is in small zipped parts - which is no good for big data sets. Backblaze makes money by being sneaky and unclear about their hard drive reselling plan, instead of giving customers a modern solution like their competitors. I wanna talk to someone important from Backblaze and ask why they do this.

Read full review of Backblaze
Hide full review

Is Backblaze Legit?

Backblaze earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Backblaze to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Backblaze is known for their high standards and safety. If you're thinking about dealing with Backblaze, it's wise to check how they handle complaints.

We found clear and detailed contact information for Backblaze. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Backblaze has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Backblaze has claimed the domain name for backblaze.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Backblaze.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Backblaze.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Backblaze as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

We looked up Backblaze and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • Backblaze protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Backblaze. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

About Backblaze

Screenshot Backblaze
Backblaze is a cloud-based backup and storage solution that provides reliable and affordable data protection for businesses and individuals. The company was founded in 2007 with the mission of making backup and storage accessible to everyone, regardless of technical expertise or budget constraints.

Backblaze offers a simple and intuitive backup solution that automatically backs up all of your data to the cloud. This includes documents, photos, music, videos, and more. The software runs in the background, continuously backing up your data as you work, so you never have to worry about losing important files.

One of the key features of Backblaze is its unlimited storage option. This means that you can back up as much data as you need, without worrying about running out of space or incurring additional fees. Backblaze also offers a range of other features, including file versioning, which allows you to restore previous versions of files, and a web-based restore option, which lets you access your data from anywhere with an internet connection.

Backblaze is also known for its affordability. The company offers a flat-rate pricing model, with no hidden fees or charges. This makes it an ideal solution for businesses and individuals who need reliable backup and storage, but don't want to break the bank.

Overall, Backblaze is a reliable and affordable backup and storage solution that offers unlimited storage, easy-to-use software, and a range of features to help you protect your data. Whether you're a business owner or an individual, Backblaze is a great choice for anyone who needs reliable and affordable data protection.

Overview of Backblaze complaint handling

Backblaze reviews first appeared on Complaints Board on Jun 15, 2023. The latest review backblaze is bad, they don't have no person you can call for help was posted on Jun 19, 2023. Backblaze has an average consumer rating of 1 stars from 10 reviews. Backblaze has resolved 0 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.6
180 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Backblaze Contacts

  2. Backblaze phone numbers
    +1 (650) 352-3738
    +1 (650) 352-3738
    Click up if you have successfully reached Backblaze by calling +1 (650) 352-3738 phone number 0 0 users reported that they have successfully reached Backblaze by calling +1 (650) 352-3738 phone number Click down if you have unsuccessfully reached Backblaze by calling +1 (650) 352-3738 phone number 0 0 users reported that they have UNsuccessfully reached Backblaze by calling +1 (650) 352-3738 phone number
  3. Backblaze emails
  4. Backblaze address
    500 Ben Franklin Ct, San Mateo, California, 94401-4045, United States
  5. Backblaze social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 13, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.