Badoo
Reviews and Complaints

They are allowing people to steal photos my boyfriends photos were stolen along with his name and age and I've contacted them and
Told them that it's not him and they've done nothing about it, what kind of. Company let's orhers steal your pics and pretend to be you? I've even said I'd take it to the police they clearly want me to do that.i want there badoo taken down immediately no other company would allow this I've been with my boyfriend for 4 years and those pics are his from high school when I told
Him that was on there he asked what it was he had no idea what this site is it's not on his phone so someone out there stole his pics and his name and birthday and I'm really angry your company is doing nothing about it

Hello, I am Ria. 2 days ago I decided to become a badoo future. but my profile does not work. can not deliver my messages. nor can other users see my profile. I have not received any answer from my badoo customer service. my e-mail is [protected]@gmail.com please tell me what's going on. because I can not chat with other users. what happens; in tinder and Facebook I have not encountered a problem

I have uninstalled this app from my phone about a month ago but yesterday ( july 23 2018, around 9:20 PM Philippine time) I was charged PHP 800.00 from my Gcash account (ref no. [protected]) by your company saying that it was for the Social payments that I did not even use. I wish to have an immediate reply from your team regarding this concern sent to my email ([protected]@gmail.com) or sent to me by text ([protected] Globe). I also wish to have a refund as soon as possible

please note that i have been desperately trying to contact you via email and on fb my badoo has been hacked as someone stole my phone some months ago and i have been advised by friend on badoo that the hacker has been creating accounts on badoo with my photos also i please request you to check your email [protected]@badoo.com as well as your fb account i have sent you all relative details there together with my email details etc this is becoming highly prejudiciable for me as that person is usurping my identity please do something about this! in your email and on ur fb messenger i have sent all the relative details thank you

Please immediately erase me from this membership service.
Thank you

=
An un-necessary billing sample —

Apple id
[protected]@netvision.net. il
Billed to
Visa... 6749
Jacob itzikowitz
Ben-gamla 41 apt#53
Israel
Hod hasharon, 43573
Isr
Invoice date
17 jul 2018
Order id
Ms5zf70m9f
Document no.
[protected]

App store price

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 17 jul 2018

Report a problem
Nis 11.90

Badoo - the dating app, premium (continuing subscription)
Badoo - the dating app, premium (continuing subscription) (7 day)
Renews 24 jul 2018

Report a problem
Nis 11.90

Total nis 23.80

Hello,

Today I checked my paypal account and I saw that 39, 99 euros was taken out of my paypal account. I don't know what it was used for but I saw that Badoo took it out. I did not click on increasing popularity, buying credits or badoo premium. The only thing of 39.99 euros which I see is the refilling of 2750 credits. I currently have 0 credits in my account so this cannot be possible. I think you can also check in your system that I did not actually use any credits except for the initial purchase of 100 credits which was 2 euros. Can you explain to me what exactly happened, and if there is a possibility of a refund.

I have been charged twice now for premium service when I did not ask for it. The first time I thought ok, it might be a mistake really... As the customer service insisted I read the terms and conditions and that I agreed to a subscription service. He never mentioned the fact that they have a 14 day refund policy to which I asked for 10 minutes after they took the money from my account. Now again they have taken my money for a second time after I spoke to the first cudtomer service and he confirmed to me that the servoce has been cancelled. Beware this company is fishy. First off, I never subscribed to any service at all so how can there be a reoccuring service added. I want a refund.

Badoo Premium has been charging me £17.99 per month for the last four months at least with no authorisation, as I have never signed up to Badoo Premium. They bill me through iTunes, which has a continuing payment authority on my credit card as this is compulsory with an AppleID. While I have occasionally bought Badoo credits, I am not interested in the Premium service. I have tried complaining to iTunes but have got nowhere so far.

Let me share my experience i had with badoo today. I was using badoo on my iphone when the window came up offering me badoo premium. I have closed the widnow but to my surprise the next widnow poped up saying i just purchased life time badoo premium (119pounds) ;O. I was in schock coz i did not agree to that. I've contacted them as soon as possible but all they did was hide behind their no refund policy. After replying to my emails twice then they must decided to just ignore me coz i did not hear from them any more. I understand there may be no refounds if u intentionally buy something but i did not wanted, the website does it for you. Seeing other posts im not the first one to experience this. I may be taking it to the small claims court.
Got all the emails if someone wantsd to see them.
Avoid no matter what.

I signed up for a $29 one month joining fee for premium services and was rudely shocked when I noticed 2 payments on my credit card totalling over $141 I contacted badoo representatives and they said I joined a lifetime premium package and it's not refundable all I did was click on the $29 box and fill. Out credit card details this is theft a scam and I'm. Reporting it to. Police and legal authority

Hello,
After I bought my credit popup the company blocked my account for no reason, they claim it's for commercial issues, but I have violated the terms and conditions, I have not done anything, now I want to refund my credit popup and my premium as well if they
will prohibit me from using my account, it's not ok what's they have done, it's just they took money and then they blocked me, I sent an email and reports to them, no body reply and I contacted a number they say it's contact centre they want to hack my laptop then I disconnected the call

I have an active Badoo account that I try to cancel and I can not. The account is locked on a photo verification screen and does not validate the photo so I can enter the settings and delete it, nor allow me to do anything. I already contacted the support and nothing!

can it be deleted as soon as possible because the help and complaint on the website query do not respond i am very un happy about it and i have sent queries numerous times information is provided in attached documents of link to profile to be deleted

My bank account was debited $10.90 for badoo premium which I didn't authorize and auto top-up has been switched of in my payment settings. I want my money back. It should be refunded. This is just very bad and sad at the same time, giving badoo our personal details doesn't mean we should be exploited. I have read people's complaints about this same issue. Badoo should please refund my money.

Charged my card and would like my money bank in my account...I never ask you guys to store my card tht account...and give the cute option before doing so without the permission...you give the customer the option to retype there card number just in case they miss something they will see it to correct it...you put a continue button... knowing most ppl think continue on a page is to go to next page...I'ma get hold BBB for USA customers...why is America dealing with a Russian on site...when we have trouble you guys and Trump...I have made a complaint with no response as of yet... In ever ever authorized a 39.99 payment...I thought continue was meaning I was going to the next to see other options not for my card to be charged...

This company can be sumarized in one word - scummy

Lets forget about the fake profiles and all the other stuff that should make you get premium etc.

Lets talk about the payment system.
I am unaware about purchasing anything in this app, yet it had my credit card details (now granted, i might be wrong, but i know for sure that i did not save the details)

The whole payment system is designed around the idea of user buying the most expensive service in error. (I know badoo, dont bother, its designed to make purchases more convenient to the user)

When selecting any premium service, it automaticly selects lifetime premium account for roughly 100 euros with big green button in the middle - proceed. If you click it in mistake, well...say goodbye to your money as the app has one click payment set up .

Requesting an refund is pointless even though consumer has right to a refund of digital service within 14 days of purchase. They claim that as you recieve the benefits of the premium right away, you lose the right to a refund. This would not stand in court and i am starting to think that collective lawsuit is in order as this happens way to often to a lot of people.

Even if this payment was not performed by you, without your presence or consent (somebody gets a hold of your phone for example) this company just ignores it and refuses to refund you anything. I have reported this to their support staff 3 times and it was ignored every single time. This is once again, illegal.

The only way for you to get a refund, is to go to your bank directly and file a refund request, but you can do that only in case that this payment was not done by you as in my case.

So they said that i needed to purchase a 1 dollar pack for 100 credits to speak with somebody, I put my debit card information on that [censored] site and the next thing that I know they took 25 dollars of my account for 6 months of a [censored] service that I don't want and the cucks behind the customer service only reply, is not refundable, how the [censored] is not refundable if i din't pay for that piece of [censored] service

On June 6th 2018 I was charged 5099 Roubles for 'lifetime subscription' to premium features on the 'Badoo' dating app on my phone. This was a payment I did not wilfully authorise, and it was processed either due to fraudulent activity or through touching the phone by accident while logged into the app. I knew nothing about it until I checked my bank account. It is a payment I simply cannot afford as I am currently off work.

The company insist that they will not honour their 14 day refund policy in this case.

Despite the company normally offering a 14 day free trial of this service anyway, they will still not refund the payment.
I am very upset about this experience.

Hello I'm confused about why I was blocked in badoo cause I didn't do anything wrong it's just not fair to have people in there that I was going to meet and everything and nothing happened cause I was blocked and now I can't create another badoo cause It doesn't let me use the same phone number that I used last time! My gmail in case so that you guys can give me my account back is [protected]@gmail.com ! Thank you

I wanted to try a free 14-day period of Badoo Premium and I submitted my payment details with a promise I wouldn't be charged any money and I could cancell subscpription at any time within next 14 day free of charge. I decided do not want Badoo premium, so I cancelled my subscription within the free period and it should have ended on 04.06.2018. I also removed a payment method from my settings. Today, I was shocked to discover that my Badoo Premium was still active and I was charged 1099 Czech crowns for another three months. I contacted customer service and they keep on telling me I didn't cancell my subscription in timne and that my payment cannot be refunded. I simply take it as abuse of my payment details. I request a refund because I simply didn't want Badoo Premium anymore and I cancelled my subscription on time. My account login is [protected]@gmail.com