Banfield Pet Hospital’s earns a 2.3-star rating from 529 reviews, showing that the majority of pet owners are somewhat dissatisfied with veterinary care.
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ripped off
This place was a total rip off. I took my female cat to get spade and they charged me over $439 I was quoted $360. She was in heat and already had kittens. I had previously called around to other places and "assumed" it would be in the same ballpark of around $150. When I was quoted the amount day of the surgery. I questioned the absurd pricing and wondered...
Read full review of Banfield Pet Hospital and 11 commentsbreach of contract
Banfiled explicitly violated the contractual terms of their Wellness Plan, that allows for 30 days notice before terminating service early. They also did this with no reason other than telling me "You're paying less than our services are worth". My dog was in crisis with an scheduled appointment within 24 hours and they refused to treat her, gave only...
Read full review of Banfield Pet Hospital and 6 commentsstay away!!/not a hospital.. it's a clinic
I recently found out the hard way, not to trust a name. My cat I had noticed 4 days before sending her to this so called pet hospital; had slowly changed her eating habits; from eating almost continuously to eating very little, but wanting to eat more. I had given her a piece of chicken, one night. Then the next night she seemed to be in pain. She always drank water on a regular basis, and still did even after she got ill. I took her to Banfield for an extensive work up to see what was going on, blood work showed that she was anemic, and needed a transfusion; but guess, what they could not give it to her; but they offered a 400.00 synthetic relacement that would only last maybe a couple of days, if that. They did no xray of her abdomine to make sure there was no obstruction, or bladder issues. The doctor told me they could not do the cat to cat transfusion, because they are not that type of hospital. I would have to pay this ridiculous bill, and then take my cat who is already ill to another hospital to get a specialist treatment; which would have given me another huge bill, and waste time. What I am saying is They need to get rid of the "Hospital" name, because they are not! When my pets get ill I usually take them to the Triangle Pet Emergengy Hospital in Durham NC. Yes it may cost a bit more, but the doctors are awesome, and they are trained to diagnose, and get it done; and they do! Can't say this about this Banfield place'; this is a clinic, where they prescribe medication, and diagnose what they can, & do grooming. Never will I take my sick pet there. If you want it to have a long life. Their Wellness program is a bunch of crock too; that's why I never sudscribed to it. I eventually had to put my cat to sleep, because she was already low when I took her there, and waisted a whole day; when she could have been at the Cat Hospital in Chapel Hill NC, being successfully treated, by professionals. That was her regular hospital until they moved too far from my home. This is why I chose banfield. So sorry I did!
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
I have a 13 year sheltie who had a bad rash on her stomach. She also has bad arthritis. I went to Banfield on the recommendation of a neighbor. What a mistake. This place is the biggest bunch of con artists I have ever run into and I have lived in Las Vegas for 10 years! To just hit the highlight, we arrived at 9;15 am and did the paperwork. The so called...
Read full review of Banfield Pet Hospital and 11 commentswellness plans cannot be canceled
I have taken our two dogs to Banfield in Countryside, IL since we got them (13 years and 8 years ago). We got wellness plans on both. The service at the pet hospital was initially very good but has become just average, with increased wait times in particular. We never questioned the quality of the veterinary care our dogs received, including when one dog...
Read full review of Banfield Pet Hospital and 7 commentsrip off
I received a postcard from Banfield stating that it was time to get my dog vaccinated. I called (like I have for the past 7+ years) to find out when their wellness hours/shot clinic was and was told they do not offer that service as of 2 months ago.in order to have your pet vaccinated now they are forcing you to 1) Pay for a normal office visit of $60 + the cost of the vaccines 2) Pay $40 for an office visit if all you want is vaccines + the cost of vaccines or 3) Join one of their 'Optimum Wellness Plans' which are over $60/dog each month and have very limited coverage. Come on - it's a recession! People are turning in their pets left and right to the pound, and Banfield has the nerve to increase the cost of basic care? I am outraged. I called Banfield to question them about this newfound policy that I had not encountered in 7+ years and they stated that the Banfield is franchised, and they have no control but would find out if all (PetSmart) Banfield Hospitals had adopted this policy. I was told by Tom, a VP, that this was not a 'Banfield' policy and to call the PetSmart and speak to the Manager. I called the Aliso Viejo manager who was new, but was under the impression that all Banfield's had adopted this policy, and I assured her that they did not. Later this evening I received a call from the 503 area code Banfield Manager that defended the policy saying that they decided to try this NEW policy in Orange County, CA. Isn't that special? We get to be ripped off in the name of 'better care that sets us (Banfield) apart.' Suddenly it is now necessary to have a full pet exam in order to get a vaccine? NOT! I called PetCo in Lake Forest and they offer a shot clinic every other Saturday. I also called the PetCo in Mission Viejo and they offer a shot clinic every Saturday. I have always gone to PetSmart, but until they disassociate themselves from Banfield, or Banfield changes the policy regarding pet vaccinations I will not be a patron. PetCo - thank you for meeting the needs of the community, and I will bring my rescued pets to you for all our pet supplies, grooming and care.
Thank you Adam Smith. That's exactly what I'll do... once they let me next November.
You're not being ripped off. You aren't guaranteed a price or anything else. Exercise your free will and don't utilize their services if you don't find their costs worth it.
ILC3 is correct, I suppose, and you can choose to continue getting services there or not, but my advice is DO NOT sign up for a "wellness plan" with Banfield. It is not worth the money and you're locked into going to their clinic unless you can manage to cancel the plan before it auto-renews (always at a higher cost). Once they have your bank account information, you're helpless, even if your pet dies. You keep paying.
Their low cost immunizations were probably designed to hook you into signing up for the wellness plan when they stop offering them at a reasonable price. Best to find a reliable local vet whose fees are transparent, and avoid these bait-and-switch games.
lack of care
I have been a wellness plan member for 6 years and added my second dog to the plan 2 years ago. My second dog is a german shepard and is very active. Three weeks ago he cut himself pretty deeply and needed stitches. The plan coverd most of the cost and I had to pay a little over 300 to cover the stitches and meds. Two days later my dog removed his stitches and I took him back again, this time the damage was about 250 for the stitches and meds. Last week my dog cut himself again and needed more stitches. Another 300. Two day later he gets sick vomiting and diarrheal due to the antibotics that was perscribed to him. We take him in again and walk out with a 150 dollar tab. Two days later we take him back in to remove a drainage tube that was placed in him durring the last stitches. We are watching him closely and go through three e-callars, but his stitches still manage to come a little loose. His doctor is not in but anther attends to him, we express our consern for the loose stitches and the doctor assures that they are fine, and still charges us an additional 40 dallors for a follow up visit. On the ride home our dog manages to take out all of his stitches. We call Banfield again and they tell us it is going to be an additional 400. We are going on 1500 in less than three weeks. Banfields new doctor seemed to get us out the door instead of treating our pet correctly. My wife and I have spent alot of money and missed alot of work to receive poor service from this doctor. Our dog is still suffuring and we are searching for a new clinic. If I spend over 1000 dollars I expect to receive somthing in exchange, not an additional bill for 400 dollars...
The complaint has been investigated and resolved to the customer’s satisfaction.
all about the money
I took my cat to Banfield because he stopped eating and was very lethargic. The vet checked his temp and did a visual exam. She could not tell me what was wrong with him but went on to discuss all the horrid, terminal things it could be. This was in front of my eleven year old daughter. After the vet had us both in tears, she said blood work needed to be done at the additonal cost of $250 (the fee was already up to $185). While I love my cat, I just did not have that kind of money. After questioning the vet further, I found out that the immediate treatment would be the same whether or not the cat had an incurable disease or a simple stomach-ache. I tearfully made the decision to pass on the blood work and hope for the best. My cat was fine after three days of forced feedings and antibiotics. I look back and realize the vet was just trying to get the extra fees from me - with no regard for my or my daughter's feelings. Simply a horrible experience! I'll never go back.
Vrem73,
First, I want to say that I am sorry that you were not happy with your experience. Our goal is always to provide excellent client service, and your feedback is truly valued.
While I cannot speak to medical issues on this forum, I do want to make sure we acknowledge your concerns and clarify the reason for the recommendation of care. To discuss your experience, please give our Client Advocate Team a call at [protected].
illegal billing and pet service practices
I purchased a wellness plan for my pet about 18+ months ago. Five months into the pet plan, I became seriously dissatisfied with the vet service being rendered. When my complaints fell on deaf ears, I went on to cancel the option of automatic payments to them.in response to Banfields' verbal inquiry with me, I agreed to continue making the remaining 5...
Read full review of Banfield Pet Hospital and 2 commentsother side of story
Someone has to stick up for the poor overworked veterinarians at Banfield! Firstly remember that veterinary costs everywhere ARE high, there's no way of getting round that. Now, you have to realise that 90% of Banfield doctors are either new graduates or married women veterinarians who are just doing the job for some extra money and usually work part-time. Banfield pet hospitals are usually sited in less-desirable areas of big cities and operate like a big corporation, not like a regular doctor-owned veterinary clinic. As such, the veterinarians don't have any say in how many patients are to be seen each day, how long they can spend with them etc. and cannot even work up a faithful clientel, as clients are not allowed to book in to see a particular doctor. The new graduates are very keen and knowledgeable, but get bogged down in the "Banfield ethos"; in other words, they have to see as many patients as they possibly can in order to get anything like a reasonable salary; the older established doctors have gotten used to "pushing" clients into treatments in order to bonus-up their pay. So, your pet may be seen by a very caring and knowledgeable doctor, or by a "I'm in a rush as they booked too many patients in today and I have to get through them - sorry you had to wait so long". Tip : even if you know it's not possible, always ask to see a particular veterinarian that you were happy with, who knows, they may get the message. You could ring up and ask which veterinarians are on duty that day, and if your trip is routine, wait till the good doctor in on!
The complaint has been investigated and resolved to the customer’s satisfaction.
@Banfield - Thanks for posting some admission that you overcharge. Your vets don't have the skill to be worth MORE than the average salary.
You don't take these complaints seriously. Your "goal" of "providing high-quality care to every pet and meet their individual medical needs", if you cared in the least, would not be a goal but a reality. Obviously, by the volume of complaints, including "accidental death" of numerous pets, unnecessary treatments to drive up charges at the expense of animals and their pet parents and sheer disrespect to allow consumer rights of pet owners to make fully informed treatment choices At.Every.Step says more than your website ever will.
You do realize doing spays and neuters does not make you a hospital capable of managing ER's, as the OP discussed?
The OP didn't mention his/her pet but your response insuated she did and to call for more information. You seem like you work in Banfield's advertising department.
This is a complaint board not a place for free advertising of the really ### corporation you work for.
How do you sleep at night?
Are you kidding me? These 'new' and female-only(?) vets brag about how highly skilled and trained they are. We are talking about a life - not fixing the leg of table, for heaven's sake and they take an animal in the back, which should NEVER happen in a routine visit clinic (Banfield is not an urgent care/surgical capable hospital and the vets openly acknowledge that but behave like they know more than they do) and they sit there chit-chatting, filing their nails, reading magazines and on and on. I'd hardly say they are overworked given their so-called training and if they feel that way, they are obligated to go home and have someone with the energy to do their job take over. The problem is they don't understand how to work. They have apparently had extensive education to learn the anatomy of at least 4-5 different domestic species from dogs, cats, guinea pigs, to hamsters and might have learned about horses. That would be more than a human doctor has to learn to work with another life; to monitor or offer preventative care. These are not working vets trained to treat animals but trained to vaccinate, sell certain over-priced foods as well as offer frontline. The corporation falsely advertising the abilities of their clinic so people think they have a regular vet and yes, vet care is expensive. But, when you have a pet, you take on that responsibility out of nowhere, prepare for it by finding a competent vet able to handle the work or you are relying on the wrong company and wasting your money on wellness plans that cover part of treatments Banfield vets can't get right. That means you end up more than full price for worse care. And it happens because they push false advertising and their customer care is there to get rid of people who call when there's a problem; they don't have the competence there to provide customer service or problem solve to put your pet first; these representatives don't even have the ability to interpret they're own contracts and those who have and have really tried to do something have been flat out fired. Banfield is a serious scam that no matter what a vet does, has at least a 10x higher rate of ending up damaging your pet, emotionally or physically than any other above board competent vet making a truly isolated error will ever have. They are stealing consumers money and the life of their pets. They don't need excuses-they have an endless array of scripted excuses and "over-worked' is one of the sorriest excuses even if it were true.
If a human doctor said that or relied on that during a residency, they'd face malpractise charges given the outcome. And these 'new' vets lack, at each and every location a supervising vet with experience to make these clinics hold up to Banfield's claims of care and justify their fees.
The entire company is not just primarily focused on costs to feed their staff but only focused on a higher profit than they are worth, hide actual costs in their "wellness" plans and do all the damage you see through all the complaints on just this one board, and then some, at the expense of animals and consumers they lure in. The keep going until they dump consumers or end up killing the pet because 'they are so overworked". This would upset if the kind of service Banfield offers effected the restoration of a treasured table but no one is "supposed to"(?) stand up and say something when it effects their own pocket book that pays for the care of the life of an animal?
I'm suprised the obscure rep behind Banfield on these boards didn't offer you a job.
The only tip anyone needs is to run and for up to $80 per month, you can find competitive plans if you look hard enough, through private practise vets in some areas or there are countless free vaccination clinics and learn other ways of at home preventative care and in one year, save close to $1000. There are many insurance options during a surgery required emergency and competent vets offer it. Banfield was only a choice based on their advertising they are a hospital. They're not and not even able to consider themselves similar to a residency. "new" vets says it all; a fresh out of school vet cannot ethically treat a life without direct supervision - not just on the premises but in each and every appointment. On that I agree with you - Banfield's vets lack the ability AND the back-up to safely care for a life that doesn't belong to them.
Their corporate offices support false advertising which is illegal/against consumer rights. For that, they deserve no compassion; it's ONLY about money to them no matter who they hurt to "earn" the equivalent of a fully competent vet who has an ethic for the lives of animals and a genuine love to protect and restore their health. Those vets do earn it and charge less; they don't need to scam people to keep patients.
Avoid vets that are part of any chain practice. There's only one chain in the USA and it's one too many.
Thank you for your feedback. We appreciate your thoughts and would like to take this opportunity to respond to some of your statements. While we recognize that it may not always be possible, particularly in an emergency situation, to see your regular doctor, we do understand the value of a partnership between the veterinarian and the client. To this end, we encourage our clients to develop a relationship with a preferred doctor, and we record that information on the first page of the pet’s medical record for easy reference in making appointments. Further, while some of our doctors do work part-time, the majority are full-time associates- many with families. Approximately 1/4 of our hospitals are owned by veterinarians who work in them. The average base salary of a Banfield veterinarian meets or exceeds that of the profession. If you look at our website, you will see that Banfield hospitals are located in a wide variety of neighborhoods, ranging from small suburbs to large urban areas.
Most importantly, regardless of how many pets we see per day, our main goal is to provide high-quality care to every pet and meet their individual medical needs. Please refer to our website at Banfield.com for more information on the support and resources we provide to all of our associates. If you have specific concerns about care your pet received, please call [protected].
lack of care for my dog
I had the most wonderful dog a yellow Lab named Rocky. Rocky was only 11 years old and was seen at Banfield Pet Hospital in South Philadelphia from 12/17/2010-4/29/2011 for the same problem he was unable to put any weight on his front left leg and was limping badly and dragging his leg. The initial vet took xrays that did not reveal anything was broken and prescribed RX for Tromadol for him to take for pain, she tried to talk me into having him come in twice a week for acupuncture to relieve and manage his discomfort for $100.00 per visit. I declined wanting to see how pain meds will work. My dog was feeling a little better by middle of Jan into end of Feb. by middle of March he was again brought to Banfield for same problem different vet saw him this time and she diagnosed him with arthritis and placed him on Rimadyl. This is when everything started to go downwards he was great taking Rimadyl actually started to walk on leg a little. When we went back for reeval and bloodwork his Bilrubin count was above normal and he was taken off Rimadyl and placed on Tromadol and Consequin DS for Arthritus never once was the leg re x-rayed. When Banfield prescripted Rimadyl for visit in March it cost me $48.00 for 14 tablets. So when they wanted me to purchase Tromadol I decided to have Vet phone in prescription to Dr.'s Foster and Smith. The RX came from Dr.'s Foster and Smith and I began to give to my dog and noticed after a few days that he was still in pain. Crying all night and panting I contacted Banfield and was told to cut back on tromadol and he will have follow up visit on May 17th to retake blood count and maybe we could place him back on Rimadyl. I knew something more was going on with my dog so I contacted an outside vet who was not with banfield and we saw him ON may 2nd, 2011. The moment my precious dog walked through this vets office he diagnosed him with Osteosarcoma and took me he would comfirm after he took x-ray. Sure enough when x-ray was taken it was confirmed my dog was dying with Osteosarcoma of his front leg and I was devastated and upset that I have been seeing 2 vets at Banfield Pet Hospital and neither Vet was able to do the same diagnosis. My poor dog was in extreme pain and I had to make the decision to put him down on Thursday May 6th. I refuse to take any other dog I get to Banfield pet Hospital and their wellness plan is just a way to make a profit from dog owners never once was my dogs health a concern especially all the weeks that he was unable to sleep with extreme pain and me thinking it was only arthritis pain and having him endure pain for months. I WOULD NOT RECOMMEND ANY ANIMAL SEEKING TREATMENT FROM BANFIELD PET HOSPITAL OR FOR ANYONE TO PURCHASE A WELLNESS PLAN FROM THEM PERIOD.
I have already spoken to client Advocate and cancelled my wellness plan for my dog who was put down due to your company's lack of care. Unfortunately this disease should have been properly diagnosed prior to me taking him to vet outside of Banfield. I feel Banfield hospital truely does not care about the animals just fees extra for wellness plan. This lack of diagnosis cost me the precious gift of my dog and possibly being to spend more time with him. Instead my dog is dead at 11 years old not from a disease that commonly occurs in large dogs but for your lack of diagnosis for Osteosarcoma of his shoulder.
The complaint has been investigated and resolved to the customer’s satisfaction.
BANFIELD PET HOSPITAL OF HORROR! The complaints are heart rendering. This EVIL money gouging corporation needs to shut down! Consumers MUST be made aware of this! I've had a bad experience with Banfield. Reading these complaints truly makes an animal lover ILL! So sorry for your loss.
kaversa,
We are truly sorry about Rocky’s diagnosis of osteosarcoma. Unfortunately, it is a disease most commonly of older, larger breed dogs and occurs in the lower parts of the long bones of the legs. Amputation is ultimately necessary to control pain and the lifespan following surgery is 4-5 months on average. Osteosarcoma can be difficult to diagnose on x-rays until the cancer has destroyed some of the bone and is sometimes found only after a fracture occurs at the site of the cancer. With chemotherapy after surgery, survival time for most dogs is still less than a year. Cancer of any kind is a devastating diagnosis but osteosarcoma is especially difficult because there are few options available. We are very sorry for your loss of Rocky. If you have additional questions, please contact the Client Advocate Team again at [protected].
Sorry about your loss. Rocky must have been a wonderful dog. Labs want to be your best buddy forever. Bone Cancers in large dogs seems to be what brings most of them down. Even if detected back in 2010 you had two choices. Amputation would get rid of the leg Osteosarcoma but the Cancer will eventually spreads to the lungs. The life expectancy of a dog with a properly identified and treated Osteosarcoma varies greatly, but can approach a year or longer depending on the age of the dog. As Rocky was 11, he might have had another year. At that point there is only one choice. I feel your loss and sadness. In time please adopt another dog to let them share their love with you.
health insurance
I took my dog in for a checkup I was told he needed alot of test which were pricey, I was nervous, scared for my dog, stressed out how I was gonna come up with the funds, thats when the vet tech. Came in the room and informed me about there wellness plan it sounded great I was never given time to really read the whole contract, I was leary about autmactic payments taken out but if he did have heart worms it was going to be way to much for me. So I agreed for first couple of months it was o. K. Then they started taking out payments at a diff. Date I incoured late fees, etc.. Well now im told if you cancel you have to pay all the cost for a year, it seems they get you when your vunaable now I have a real mess I get calls from there collection comp. Wanting a full years fee now its on my credit report.. Plus its no savings everytime I went in it cost at least $200.00 comon its the biggest ripoff ive seen. I refuse to pay for services I dont have.
Never had an issue with Banfield, but as always, problems come up when ever you CHOSE to not read any contract before signing. sorry, but take the time to read before signing. Hope your dog is doing good!
suekolcz,
We're sorry to hear that you feel this way about your Wellness Plan. To help us get better clarification on this issue, and to let us help you with cancellation options, please call our Wellness Plan Relations Team at [protected].
I feel like they're pretty clear if you do your research. Best to follow anhie's advice.
Sorry about your dog, but you should never put your name to anything you don't read or understand. I sincerely doubt that they didn't give you enough time to read the contract, don't make excuses and just own up to it.
injured my cat
Took our cat in for a "routine" exam. (We were on their comprehensive annual plan for 10+ years.) They cleaned our cat's ears, at their option and, apparently, punctured his eardrums. The cat lost all sense of balance — could not walk, stand, eat or use sandbox. Just wobbling, stumbling and falling down constantly. Took him back for follow ups (not on...
Read full review of Banfield Pet Hospital and 3 commentsincompetent
- Was promised a 39.95 monthly plan but continuously being charged 69.95
- Was promised that there is no contract and can cancel at anytime obviously that is not true, but I have no problem paying them 39.95 a month for 12 months. Except that is not the case.
- Doctors there are extremely incompetent and inexperienced.
- Immediately called after the first bill to correct the issue of being over charged. Customer service rep can not do anything to help, ever! since then (Nov 2010) been refereed back and forth between the POS and Call Center.
- Was informed the extra charge was tagged on because of some sort of neutering program. Even though I never asked for it, and the dog was never neutered at Banfield, everyone at Banfield seems to understand that I am being over charged, but no one can do anything about it.
- After a 3 months battle between the Call Center and POS, I involved American Express premium dispute service.
- Banfield put the dispute service representative on to the same infinite loop of ping pong tactic between themselves and the Point of Sale.
- American Express decided to Block them from charging me and credit back all the charges until the issue is resolved.
- Banfield now calls me once a week since March 2011 asking me to pay them. Each time I explain the situation patiently and each of them sympathized and wanting to help with promises of "someone will call you back with a higher authority." Unfortunately, no one ever calls me back.
- 4th week of April 2011, again received another call asking me to pay them. but this time the representative said she can get me customer service supervisor on the phone, but all she did was cold transferred me to the regular call center, on hold for about 8 minutes decided to hang up.
- Hey Banfield! you do know you have no personal information about any of us right!? some of us don't mind paying you the pricing that was promised for convenient vaccine and teeth cleaning services. but instead you rather have us stop paying you than resolving a simple issue.
- So... please, if you have an issue with Banfield. Just block them from charging you. problem solved.
Obviously client service is not very important to you. or this wouldn't go on for 6 months.
I have talked to your relation team, which was the last dept I talked to before I decided to close the account. Their answer is "the reason why we can't help you, is because the system doesn't allow us to remove anything." well guess what. you can close my account credit back the $402.27, reopen the account to the correct plan. But no one in your company is willing to do that.
Let's take your customer service and compare it to AMEX. All i did was made a phone call to AMEX, and they completely understood how horrific of a company you are, since they went through the same thing that I did trying to get things resolved. and they credit back the closing cost you guys charged me, $402.27, no questions asked. Even though it is completely unfair to them because YOU guys screwed up not them. that's the difference between good customer service and YOU.
With that kind of customer service, I wouldn't be surprised if John Payne sold off his share of the company like Scott Campbell did after he greedily made his millions and leave his workers out to dry and without a job.
Best of luck to you and your company, but me and no one I know will ever do business with you again.
I have decided that it is not worth my time for a 6 month battle between the call center and the store.
Their client advocacy team also told me, that there is nothing they can do and good luck.
I have worked in customer service all through out college and a few years after.
In my 7 years of customer service, I have never ever told a customer that there is nothing I can do. I have always trying to help and come to a compromise solution then to do nothing at all.
I now filed a complaint through the BBB, CA consumer affairs, and Federal trade commission.
Also wrote an email to the CEO John Payne: john.payne@banfield.net
but at the end, I paid $402.27 and closed the account.
It is such a shame there is still a big corporation in america that rather see themselve losing customers than keeping someone and make 39.95 for the rest of my dog's life.
Stay away from this company. That's all I have to say. Find a local experienced Veterinarian who is much cheaper and willing to work out major pricing with you.
Banfield in Tustin CA was beyond incompetent ... I paid $60/mo. for nothing! Every visit somehow wasn't covered under the plan. The staff is rotating, as no one is there on the next visit. Except the very IMCOMPETENT DR. She is horrific and has no understanding of veterinary medicine. Under my plan my dog was covered for dental cleaning with anesthesia. This required a blood test of which I had 2 covered in my plan...AFTER DROPPING HER OFF AT 7:30AM .. the 'Dr' called and said that all my dogs blood tests were PERFECT AND NORMAL, HEART AND LUNGS SOUNDED GREAT, but perhaps she should have an xray of her heart, which she had 6 months prior, WHICH WAS PERFECT! was it covered, , NO they wanted $350 for the xray.. ":dr' said that since my dog was overweight, she couldn't guarantee she would make it through the dental cleaning. But of course it was up to me.. just an excuse to do a horrible and unsafe procedure and blame it on my decision and OBTW it would cost extra for an extra medication during the procedure. Not covered. I IMMEDIATELY TOLD THEM TO STOP ANY AND ALL PROCEDURES AND I WAS ON MY WAY TO PICK HER UP. DO NOT TOUCH HER! WHEN I ARRIVED THEY INFORMED ME THAT SINCE SHE DID'NT GO THOUGH WITH THE PROCEDURE, THE BLOOD TEST WAS NOT COVERED, OH AND THE HEART WORM WAS COVERED JUST NOT THE TEST. PLUS THEY GAVE HER SOMETHING IN CASE SHE HAD FLEAS (EXTRA CHG) WHICH THEY HAD DONE SINCE I TOLD NOT TO DO ANYTHING. WHEN I ARRIVED THEY INFORMED ME THAT SINCE SHE DIDN'T HAVE THE PROCEDURE, THE BLOOD TEST WAS NOT COVERED BECAUSE THE COULDN'T SEPARATE IT (FROM WHAT I ASKED.. JUST BECAUSE). WHICH WAS BEYOND THE MOST INCOMPREHENSIVE THOUGHT PROCESS. THEY HELD MY DOG FOR $186 RANSOM!
I BROUGHT THE BLOOD TEST TO A QUALIFIED VET AND HE REVIEWED THE BLOOD WORK AND IT WAS COMPLETE AND NO DIFFERENT FROM ANY OTHE BLOOD TEST. HE EXAMED MY DOG AND FELT SHE DID NEED TO GO ON A DIET, BUT WAS NOT A FACTOR IN THE PROCEDURE.
SO I SPENT $60/MO .. NOTHING THAT WAS EVER DONE WAS COVERED AND THIS CLINIC WAS A RACKET WHO EMPLOYED INCOMPETENT VETINARIANS WHO COULDN'T GET A JOB OR HAVE A PRACTICE ON THEIR OWN.
RUN RUN RUN FROM THIS FRONT FOR PET SERVICES. REMEMBER THAT WAS IN TUSTIN CA 'THE DISTRICT' DO NOT GO THERE!
DOES THE FACT THAT THEY HAVE A WEBSITE FOR JUST COMPLAINTS ..RED FLAG! IF YOU LOVE YOUR FUR BABY LIKE I DO ... DON'T GO THERE.
VERY Un-Professional /Under Qualified team. I took my cat in for a Pre Op test. I was told she had a Heart Mur Mur. AFter getting a second opinion, from Dr. Patrick (5 Star), [protected], told me that my cat had Kidney Disease. I canceled my surgery with Dr. ?. Did she miss that or did she not tell me?
I screwed up and made a hasty payment. The Receptionist, (I want to mention names, but I don't want to start up anything) took my money and is now denying my payment. It was in cash, and I tossed the receipt. I went to the manager, and as we were walking into the Office, she turned and said, (Snotty Tone), "We Don't Owe You Anything". VERY UNPROFESSIONAL BEHAVIOR. Then I told her that the two of the ladies took my money and put it in their pockets, I knew that cause NO Payment was entered onto their computer, and no money in the till. Thats what Legal Aid thinks also. After I told the Manager that, it was, "THATS A LIE"! (Whining) "These girls have been working here for 2 years". What doe that make them, Angels In Heaven? George Zimmerman was an Alter Boy. HE then shot Travon! I called into make an appointment to talk with the three of them. The Receptionist did not give out her real name. There is no Priscella there. Then the Manager did not call me back. Finally we talked. The receptionest, ?, was not at all cooperative when the three of us talked about it. She had a Tight Smile on her face, and a Very Arrogant attitude. She would not answer to me. As I was walking out, they were giggling and talking about me. I believe in KARMA. KARMA IS LIKE 69. YOU GET WHAT YOU GIVE . Remember, Dr. Patrick (look above).
STAY AWAY. VERY UNDER QUALIFIED and UNPROFESSIONAL. They Whine too.
I will become the worse emissary for BPH in Columbia MD at the Pet smart. They did not give me the proper instructions for giving my cat and antibiotic, and after 10 days she is throwing up every day. They claimed she had a urinary tract infection.
When I brought her back they took no responsibility and basically gave her back to me and said "see ya" because I didn't want to pay $99 for a new UTI test.
I told them the problem was her vomiting and they didn't do anything to address that.
So I took her to a reputable vet in Columbia MD. Unfortunately she's still throwing up every day.
When I went to cancel the plan I found it AUTO RENEWS and they slapped me with the rest of the payments for the year even though I expected to go "month to month".
Not only are their Vets the bottom of the barrel, they lack any ethical standards.
I tell everyone I meet with an animal not to go there!
I have been using Banfield for more years than I can count. I have several little people in my home and had referred several friends and family in the past, but NO MORE! I find the fact that Banfield cannot or choices not to carry my dogs needed meds on the shelf, unbelievable, all I am told is it cost too much to keep in the store. SO here is the question, why does my pet have to suffer when Banfield advertising they are an Animal Hospital, what hospital says they cannot keep the needed meds in their store because it cost too much. How much can it cost them if I am paying $100 they cannot be paying more than $50, and I am willing to bet they don't even pay that. It is High allergy season, and Banfield vets claim this is what she has to have to prevent her from feeling sick and tearing herself up. This is a multi million dollar company (if not in the Billions) and they cannot keep a pet’s meds in house, how crazy is this? This is when you know just how greedy a company can be. If you go to a hospital they do not tell you we do not have the meds you need so, you will have to shop around while you’re laying here in pain. When my pets become nothing but a dollar sign to huge companies like this I know it is time to put the funds back in a to a smaller vet's care so I at least know I am going to have the best one on one service, and can purchase the script the vet subscribes. I can tell you between my friends and family we have 19 pets currently on Banfield care that will not continue as of the next billing cycle, and just try to stop us and we will be in a court as fast as I can file a claim. Stay away from any place that subscribes meds they do not even carry in their stores. You are only as good as your consumer’s feel you are and some day your business will suffer for the lack of good care following through with your promises to your consumers. Banfield is not a company that can be trusted to do right by their clients, they simply cannot handle the needs of their current base so why should we feed them any more business, I say avoid your pet from having to wait on what should be readily available especially when they are one subscribing that med.
We had a healthy toy poodle that had stomach cramps. We had the best wellness plan offered yet they still said they needed to run tests not covered in his plan that added up to over $1000. They had not even run the tests covered by the plan yet. I told them to run the tests covered by his plan and we would go from there. was told everything should be complete in 2 hours. Due to my driving distance I found a place to have lunch and returned 2 hours later only yo be told that it would be another hour. I waited and after an hour I inquired again and was told the doctor was in a meeting for 2 hours. At that point I totally lost my cool and told them to get my dog. Then and only then did the doctor come out to talk to me. He told me the tests were inconclusive and that he needed more testing. I refused the additional testing. I spit of what I told them about running tests outside his plan they still charged me over $200 for tests not covered. All that and I still didn't know the problem. When I got home I went to Pet MD on the Internet and found that given a little Pepto and a change to a different food easier to digest should cure the problem and, WaaLa, problem solved.
In addition to the above I would like to add that Banfield's incompetence led to the death of my dog. After a teeth cleaning we noticed our little guy developed a hack. This we found later during a trip to a ER (not Banfield) was due to a collapsed trachea probably caused by being strapped to the table to tight. He was to old for surgery and the problem eventually caused fluid buildup in the lungs and an enlarged heart. We always took care to use a harness and not a collar to avoid this.
In short Banfield is out to make a buck as is most hospitals are today. They don't care about your pet and will milk you for every cent they can get. I believe the hire the bottom of the line vets that conform to their way of doing business.
If you love your pet Banfield is not the place for you. Shop around and find a Vet that cares about your pet and you.
Banfield is a clear case of the right hand not knowing what the left is doing and not learning from their mistakes or wanting to.
Avoid this company like the plague because when a corporate office is inept in this type of business, they not only don't care about you but, be aware, your pet suffers for their happening way too much to be an isolated or inadvertent error, too little, too late, continued attempt to spin public opinion that they spun into the gutter all by themselves.
It is a scam, deliberate and not worth putting your pet's life on the line to risk doing business with these liars and the highly unskilled vets they fail to, but promise to be a consumer protection resource "if" there's a problem. The only guarantee is there is will be a problem that could cost your pet's life and they won't do anything to prevent it or "man-up" when it does. There's no "IF's" - This is the most pathetic excuse for an "animal hospital" out there; love your pet and avoid this company's sheer incompetence on every level possible.
fhl,
(Sorry if you come across this message again. We have responded to your issue on other forums as well.)
We are so sorry that you have had to experience this frustration. Client service is very important to us, and we certainly hold ourselves to a much higher standard than this. I know you've already been through a lot, but we'd like another opportunity to speak with you, if you are willing. We were unfortunately able to identify your file based on this post, but please be encouraged to call our Wellness Plan Relations team, which is usually very good about helping in situations like this. The number is [protected]. Also, please know that your feedback has been escalated to all client service teams and we hope to use this experience to continue improving our service.
I'm sorry to hear that you are having such a bad time with Banfield. They have been pretty decent to me, but I have read of some pretty bad issues.
Two weeks ago I scheduled my dog to get spayed. I had a hard time getting in touch with anyone in the first place, but when I did I spoke with someone at the Humble, TX Banfield. After going back and forth we finally scheduled the procedure for today July 22, 2008. I got up early to take my dog in and set up a pet sitter for my other dog so that he won't mess with her. I am trying to go out of town and this was really the last possible week for me. I made the person aware that she had never been there and she said I just had to bring my records from the other vets. So I did.
I showed up there today and not only were they surprised to see Schatz and had apparently overbooked, but also they said I'm sorry we cannot perform the procedure if she has never been here. What a waste of time. I could have had the procedure done somewhere else. This is really my fault though because I already had similar issues with a Banfield in San Marcos. I just thought that it was San Marcos that was incompetant. My boy dog got neutered in San Marcos Texas Banfield and was rescheduled FOUR times and cost me extra money to get unneccessary blood work because he might have a liver problem. Once the results were back- OOPS no it must have just been something he ate the day before. No worries we can reschedule.
When I got to Sugar Land this year I was hesitant to buy the optimal wellness plan since they told me it transfers and it doesn't. But I thought it would make it easier on my parents to just take them downt the road to Banfield. They sold me the plan when they didn't even have a doctor. (San Marcos did as well).
Of the THREE Banfields I have gone to, they are ALL INCOMPETANT. I will not give them another chance. Not any of them. When they cause problems they don't even try to fix them. Although the lady was nice, she really had nothing to offer me in the way of a solution. I'm disgusted with Banfield and with myself for giving them too many chances.
fraud, incompetence
I took in a guinea pig suffering from rectal prolapse. The doctor was very upbeat and said this was treatable. She sold me $150 worth of medications.
The guinea pig died the same day before I had a chance to give him any meds.
When I called them to tell them, they were indifferent. I asked for a partial refund — either to return the medications, or as a professional courtesy. They said no, and suggested I try to use the meds for another pet. They didn't care at all. I told them I was going to dispute the credit card charge, and they didn't care at all about that, either. They cared nothing for my pet, nothing for my loss, and nothing whatsoever about charging me an arm and a leg for worthless meds.
The complaint has been investigated and resolved to the customer’s satisfaction.
BANFIELD PET HOSPITAL OF HORRORS STORIES...keeps growing! Consumers have a powerful weapon, the web and word of mouth! TAKE TO TWITTER, FACEBOOK, COMPLAINT PAGES and stop this disgusting, greedy corporation from harming more pets and bank accounts!
We want to reach out to say that we are sorry for the loss of your guinea pig. We know that the loss of a pet is always difficult. If you would like to speak to someone about the treatment, or medication, you received at our hospital, please be encouraged to call our Client Advocate Team. The number to call is 877.500.2288. Thank you for providing this feedback, and please accept our sympathies.
They are not at fault here. You received medicine, and now you must pay for it. They would be required to throw it away anyways. Why should the vet be at a loss? Sick pets may die, it's a risk you take even when treating them, so Banfield has to draw the line somewhere.
I apologize for your loss though.
beware entering danger zone &kill-a-pet&
I have two 6 month old female Weimaraner pups who went to get spayed on March 26, 2011 at the Sawgrass, Florida Banfield Hospital. The following day my babies started getting white spots all over and shedding like crazy. I assumed it was a reaction of the anesthesia from the surgery. A few days after the surgery I decided to give the Vet a call in reference to the pups hair shedding. I was told to bring them in anytime; when I arrived to the facility on April 2, 2011 @ 7:00 p. m for the doctor to check them the first thing out of the assistant mouth was I have to pay after hour fee (just a reminder the Vet closed at 8:00 p. m) I though she was playing a day after Aprils fools joke on me. My horns automatically turned on. Getting to the point my pups was checked out by the doctor she stated to me she has to administer a skin test to check them for mites. The cost is $30.00 per pup and if the test results are positive I have to pay for medications fore each pup. My pups never had any skins or any health problems what so ever until they reach this unsanitized facility. I decline the test because she should have administered the test for free due to fact they caught the # from there infestations.
Monday, April 4, 2011 I called the Banfields complaint line to file a complaint. I was on Hell hold for at least 30 minutes. A customer service rep finally answered the phone by the name of Dwayne. I submitted a claim over the phone and he stated it takes 5 business days for them to complete their investigation and someone will give me a call. “A JOKE”
If I wait around for this money hungry company to treat my pups they will look like hairless pups. I hired an attorney to analyze the situation to see if I have a case.
In the time being my pups are been treated elsewhere.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is ridiculous to be honest...so u know it takes longer than a week or leas to have hairloss from having mange...so to be honest ur pet already had it...because if u have read up on mange it is hereditary and its passed from the mother ( demodex) ...so honestly maybe u should be well informed before making such an accusation and making urself look like an uneducated person
On the web the Banfield Pet Hospital of Horrors...grows! The complaints of abuse and price gouging is truly OBSCENE! As consumers that have been affected by Banfield, it's our responsibility to get the alarm out! Take to twitter and facebook...help save another pet and owner from this pain!
We are sorry to hear your puppies are experiencing skin issues that you discovered after their surgeries. It sounds like your veterinarian was concerned about possible demodex mites that live in the hair follicles of all dogs. When a dog experiences any kind of stress, like that associated with hormonal change, rapid growth or surgery, the mites can overpopulate the hair follicles. This can lead to hair loss which tends to look very patchy. The diagnosis can be confirmed by gently scraping the very top of the skin and looking at it under a microscope. Sarcoptes mites, which are less common and are contagious, are harder to find and may require multiple, deeper skin scrapings. Demodex mites are not contagious and don’t come from the environment. Treatment may or may not be required depending on several factors, which is why it is important to have your veterinarian perform a physical exam and check. We understand your concern, and we hope your puppies get well soon. If you have additional questions regarding your pets’ care, please feel free to contact our Client Advocate team again at [protected].
truly pissed customer and never going back
I been going to banfield for about 5 years now. The service was good they treated my dog nicely and the price was reasonable. Last year I added a pitbull to the family so now I had two dogs going to Banfield up until after I went for his yearly check up. I called to check how much the price would be when I get there the service was terrible I waited almost an 11/2 before the doctor came in an upon that the price that I was quoted was not what I was being charge. I had to cut up in order to have them knock down the price and complain about the wait. Up until now I had no problem, but please believe they will not see me r my dogs I completely transfer their information to another vet and told the vetereian they will not be getting my services any more.
We strive to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory. To address your specific concern, and to help us improve our overall service, we would appreciate it if you would call us at [protected] to discuss what happened.
rip off
Last year I adopted two kittens from Pet Smart and was referred to Banfield animal hospital. They signed me up for the Wellness plan which seemed like a good idea at the time. They actually signed me up for a third cat. Everytime I went there I was charged about $200.00 in addition to the 54.00 I was paying every month. It started to get out of hand... Then they talked me into purchasing First Shield flea medication... Since I have a number of pets including dogs, it cost me a bundle... Two of my dogs had bad reactions to this medicine... vomitting, diarrhea, and paralyis of the back legs. One of my cats got nasty sores around his neck... After calling the hotline and Banfield, they told me they had no other complaints of reactions which is a lie. I decided not to renew my wellness plan but took the cats there for there last wellness check and vaccines... they told me to leave them for a couple hours and pick them up. I dropped them off at 9 and came back at 11 and was informed that it would be another hour.. so I told them to give me the cats cause I had 200.00 worth of frozen food in the car and lived over the Bay Bridge... They told me as soon as the vet came out she was going to give them their shots. After sitting there another 40 minutes and watching the vet slowly move to room to room, I asked for my cats again. After another 10 minutes I had my cats and returned home with no shots given and spoiled food. I am highly angry and feel because I was not going to renew my Wellness plan, they purposely kept me waiting... What made me the angriest is that I could have had save 40 minutes but they told me she was going to give them their shots.
The complaint has been investigated and resolved to the customer’s satisfaction.
banfield almost killed my cat, then wouldn't pay for associated medical bills
I was a client of Banfield, the Pet Hospital of Superior in Colorado. The primary vet’s name is Dr. Ken Katz, another vet on the roster is Shelley Raines. There are other vets on staff that are not listed in the directory. Both of my cats were on a Wellness Plan, and they have been for nearly 9 years. I was a loyal customer of Banfield for over 10...
pet death
March 10, 2011, I took my 8 year old shih-tuz in for a mammory removal and spade. Instead they ended up doin a "biopsy." They called me twice to let me know updates and to pick her up at 6:30. the third time they called I drop my phone. the dr said he had "bad news"and she had went into I guess "cardiac arrest." Said when they left she was fine and the next thing they were calling the dr in to try&revive her. When I went in to see my little angel she was on the table covered up in her favorite blanket with dried up blood. Her tongue was hard and eyes wide open. and there was nothin we could do but cry. and the dr said "if there's anythg he could do" yea right! Didn't even sounded like he cared! As far as the bill, they were still worried bout their damn money and refunded the things "they didn't do/use" to us. like I care. I left the building while I watch my fiance bring our baby out in a box! there is nothin bringing her back! thanks to banfield my pomeranian is without a sister and we are without a daughter. Banfield, their crew, and especially the drs there at and in fayetteville, NC will BURN in hell&I hope I'm alive 2 c it!
Only thing Banfield should be used for is vaccinations. I took my dog in to get checked for breathing difficulty, was told nothing was wrong. Next day, his breathing had become more labored, went back in, and was told his breathing was not normal. They ordered an X-ray which I had to bump up coverage so I would not have to pay $180ish out-of-pocket. They said to get a consultation from a professional they would have to send the results to CA although they did not see anything (assumed it was allergies) and had to pay $78 for that which was not covered under the plan (was not told this when I called ahead of time and aside from that - ARE THEY NOT QUALIFIED?!) was told again he should be fine. Next day, my little guy had gotten worse.. Finally gave up and called a local vet and found that he had kennel cough and had progressed to pneumonia in which I had received medication and he is doing much better. Through all of this they had treated me as though I was being hyper paranoid and dismissed my concerns.
I have heard many more stories after expressing my disappointment to others about the Fayetteville Banfield. If I could give it a negative, I would. We have never had any health problems until this past experience and their disregard did not help with the massive amount of anxiety that I already had with my normally healthy dog.
If you have true health concerns for your pet, this is not the right place to go.
It's called a spay or even spayed, but not spade... just saying.
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Banfield Pet Hospital emailsinternet.inquiries@banfield.net100%Confidence score: 100%Support
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Banfield Pet Hospital address18101 SE 6th Way, Vancouver, Washington, 98683, United States
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Banfield Pet Hospital of Horror Stories! As the consumer all we can do is get the message out to other consumers...this corporation is a greedy corporation doing HARM! Pets are at risk at Banfield! I followed my Vet when she went to work for Banfield. As much as I loved her...THIS CORPORATION IS DANGEROUS TO PETS AND THEIR OWNERS! GET THE COMPLAINTS PAGE OUT THERE ON THE WEB! BUYER BEWARE!
Make a complaint to the North Caroline Veterinary Medical Board, here's the link: http://www.ncvmb.org/assets/Complaint.htm
Any of the side services at Petsmart/Petco are useless (ie: grooming, vets, boarding, training)...you get what you pay for...NOTHING and/or CRAP!
@ Banfield - cut and past, cut and paste.
Reply to me, publicly - this is not a test.
Your company is killing pets also like Mr. Fitzgerald's http://www.complaintsboard.com/profile-742961
Give the man his dog's charts. $500 to treat a urinary infection? He deserves at least the results so he can understand the test results and learn what should have been done, incase his other dog gets one, he'll know what to look for.
Are you starting to see the difference between what you provide and what customer service is when a life is in the middle?
@ catmomma - thank-you so much for posting this. You are so right and put to words part of the problem. Please read my complaints and posts.
Banfield on this board is trying to misuse these boards to advertise. I got a similar message and they still have failed to provide a contact name and extension # or give any idea of what they consider fair and reasonable compensation. They publicly can't because they compensate all the complaints against them without putting themselves out of business but, given the severity of the problem with their customer service and incompetent vets, breach of contract, if they try to appease you with anything under $5000 don't take it. I spoke to a lawyer. This is an open and shut case with a huge payout for consumers because of the extent of their violation of the law. They are trying to interrupt a class action lawsuit from happening. Call any attorney in the Yellow Pages and ask and if you already accepted something, send it back by money order, certified mail.
It's worth it to get this corporation to be forced to comply with animal rights and consumer rights laws and protect the future consumers who haven't got a clue what they are getting into is a scam.
I totally support your decision to NEVER take your ill animal back there. Dealing directly with them with no witnesses on THIS board would be like going back to them.
Message me anytime. I'm sooooo sorry about the loss of your cat. :, (
catmomma,
We came across your post here and would like the opportunity to address your concerns regarding your cat's care at your location. I cannot speak to the medical care that was provided, or recommended, but I want to make sure you to pass along this resource. Our Client Advocate Team is available for you to discuss your experience and can be reached at [protected]. It is our mission to provide our clients and their Pets with high quality medicine and exceptional client experiences on every visit. We apologize that your visit to one of our hospitals was unsatisfactory.