Barnes & Noble Booksellers
Reviews and Complaints

I showed the customer service peopf i purchased 2 of these. They twll me i didny and refuse to give me qhat i paid for and what i stayed up all night for.
They refuse to give me cooperates number. They keep givint me the run around.
I wan what i paid for. If there website cqnt handle large volumes they need to not sell online. I have paypal statementd that showed they took the money out...twice actually

On yesterday I went into the Barnes n Noble on Veterans Blvd in New Orleans, La. I sat at the table near the escalator. I noticed a few spots on it and wiped it with a Clorox wipe that was in my bag. Upon sitting down, my feet began to stick to the floor. I noticed (Theresa) passing by. I said excuse me, and she walked over to the table. I asked if someone could clean the sticky floor. She stated, someone was supposed to mop last night. She walked away, came back 15-20 minutes later with a mop. Prior to mopping the area. She stated, "Ma'am I need you to move. (I'm seven months pregnant. I was moving, I guess not fast enough for her) and the proper words were excuse me (not MOVE). She then began to pick up my materials, and place them on another dirty table. I stated, I would wait until the floor dried completely before sitting at the table, but she insisted that I move. I'm not sure as to why she felt the need to speak to a customer in the manner that she did, but I felt that her mannerism, word choices and overall tone was unexceptable. I'm sure their has been many spills in that area. (Starbucks is located inside of the facility). In my opinion, she definitely needs more customer service training.

My name is Essie Broussard
[protected]-cell phone

I am currently at your store in Maumee OH which is near my home and needed to buy a parenting book today. The store has one copy on hand which is 178 pages long. 118 pages are damaged from what appears to be a coffee spill per one of your employees. I was advised a book could be ordered and sent to my home however I need this book today. I asked for a discount and was advised the manager could only authorize 10%. For a book that has stained and warped pages of 3/4 of the book I expected a better discount. I asked if I didn't buy the book what would happen and was advised the book would be put in the managers bin and damaged out then recycled. I looked for another book however couldn't find one which mathches this content. So, I now stand in your children section where my 7 year old is choosing a book. I'm in need of the parenting book however absolutely disgusted that for a damaged book a larger discount couldn't be given. I am in this store often because my family are avid readers. When I conclude this I will see if the book I need is available for online purchase with another company.

As a long-time Barnes and Noble shopper and my member, I generally know what to expect in terms of service. The overwhelming majority of my experiences with the company have been, undoubtedly positive and when problems have previously arose they have been resolved. However, I placed my order for a novel that I'd been highly anticipating for six years now and it has yet to ship. The release date was today, and it is not expected to get here until the following Friday. In the past all items I have pre-ordered have arrived on the date of release, so this was of course my expectation with this purchase. I contacted customer service yesterday on the matter who did not seem to see a problem and thus offered no solution. I'm incredibly unhappy with this purchase (and its lack of actually being in my possession), and if given the opportunity to do so again would purchase from another seller. Date of pre-order: sometime in late August 2017. Date of release: 10-10-17. Date of arrival: N/A Order #: [protected]

With Respects:
Today I took my 6 year old daughter to the Star Wars event at Barnes and Noble on Foothill at Rancho Cucamonga CA. Store opened at 9am and I was there before that waiting outside for store to open until 1pm, finishing time. My daughter entered the costume contest and participated in 6 events. I also bought more than $100 worth of books as I waited in between events.
The frustrating part for me was that I had accumulated 13 raffle tickets and because I was early in putting my raffle tickets in the box, all my tickets were on bottom of bin. I asked the lady to mix the tickets cause mine was sitting on the bottom. The lady said she will mix it but not once did she mix the tickets. I know that cause I was waiting for one hour as people were putting their tickets in the bin. As she was announcing winners from the raffle, I could see all my 13 tickets on bottom bin untouched. The lady would just mix the few top ones and all the bottom tickets were untouched. I knew for a fact that my daughter had no chance in winning.
The whole event was so disorganized, no one could hear any announcements, I missed so much cause I couldn’t hear important information. I took my daughter today to participate and bought books to give my daughter a chance in winning but it turned out we had no chance due to unfair ways.
Thank you for listening to me. I don’t feel I would be visiting Barnes and noble again anytime soon.

Respectfully;
Mahbooba Hussaini

I went into the local Barnes and Nobel and I was surprised to see how much this business has gone down in the past 10 years. There is hardly any people in there and there are even fewer employees. After looking for someone to help me for more than 5 minutes I finally got some millenial to come and help me find a title and author but they had no clue about what else they could offer. Seems like it doesn't take much training to get a job here. I will use Amazon more in the future.

We are in the Barnes and noble in Menlo Park mall in edison nj. We spoke to a manager named anthony to let him know about the cleanliness in the male bathroom. No toliet paper, no soap, toilets dirty. Toliet paper is laying out to use to dry your hands. Fiancé tells me this and I check girls room and Not as bad but still the fact. No paper towels and the handicap stall is filled with toliet paper and has stuff in there. We go to tell a Manager he laughs and says he will check it. I am sure he was laughing cause it's so bad and he must be use to this. But that is not the proper way to handle a situation. He could have at least filled us in what was so funny. Needless to say I am not impressed with this place and I don't want to come back again to spend money on people that spend there time and money here!
If I would have know I can take pictures after making the complaint I would have done it in there the first time. Sorry I didn't do it.

I needed to purchase a book for my high schoolers English class. The price was $15.99 in the store and on sale for only $10.02. I am a B&N member which gave me 10% at the store, HOWEVER the store was unable to match the online price. We needed the book for the following day, so online ordering was not an option. Please allow online sale prices to match instore prices, at least for members. Thank you.

All I wanted was to buy this book for my son for school and get totally humiliated by @barnesandnoble on Voss and Westheimer Rd. I go in the store the alarm doesn't go off, now the only thing I have is a lil shoulder purse and the lady behind the counter already looking at me side ways so I smile give her my money she puts it in the light to verify it's real. Ok no problem then I go to leave and the lady must've hit a button to make the alarm go off.. Now everybody looking at me im like ma'am "Did you leave something on the book" she look at me and ask me "Did the alarm go off when you came in" no it did not ma'am then she ask to check my purse sure you can because this lil thang ain't big enough for a book ma'am. Then she put the bag through the alarm and didn't go off but my purse do what kind of [censor] they got going on. So she call for backup on her lil walkie talkie saying the alarm is going off its not the bag I almost went off then he come like what's wrong so the lady asked to scan my purse on something so the alarm doesn't go off why not do this at first instead of asking to search my purse. I honestly feel like I was just racially profiled.

Barnes & Noble let me down big time, they did not deliver, their representative provided erroneous information... after numerous attempts to learn status of my order, I finally had to cancel my order...this had a big impact on my son not having books for school.
Their system did not tell me that the books I ordered were out of stock...so beware if you order a book, they may not have it. I explained their several errors to their supervisors...Barnes & Noble supervisor accepted responsibility and apologised for their poor service, but did not make it right...I beg you not to buy from them... worst on-line buying experience I have ever had. Barnes & Noble misled me.

On Saturday, September 16, my family visited a Barnes and Noble store located at the The Streets of Southpoint in Durham, North Carolina. Throughout our visit to the store we were followed by several employees that showed up in every aisle and repeatedly asked if we needed assistance after we declined. This incident raises concerns of prejudicial profiling. Such profiling shows not just a lack of training, but a lack of knowledge and education, two key components for any business in the book industry. No customer or patron should be treated differently or feel unwelcome in a business simply because of the biases held by sales associates and staff.

DON'T BUY B&N MEMBERSHIP!

So I bought a B&N membership about 6 weeks ago. Within 24-hours of the purchase, I received my first email "congratulating" me on joining their "Kid's Club". I NEVER JOINED THE KID'S CLUB! After multiple attempts to rectify the problem by going into different stores, I finally went online. What a disaster!

I went to the website where I was mis-directed to 5 different pages before it sent to me "Customer Service" (misnomer), where upon I was summarily re-directed back to the home page. This happened 3 times.

Next, I texted their [protected]. After explaining my predicament was told that as an "appeasement" (yes, appeasement) they were giving me a "one-time discount of 20%, on certain items.." which expires in a few weeks!

Next, I called the customer service line, directly. After explaining my situation AGAIN, I was told my "automatic renewal would be canceled". I NEVER ASKED FOR AN AUTOMATIC RENEWAL! When I asked for a supervisor, I spent 20 MINUTES WAITING BEFORE I WAS CUT OFF!

I called back and immediately asked for a supervisor. 5 minutes later I spoke with Alexis. As I TRIED to get her to understand she put me on-hold while I was talking then cut me off!

I will NEVER buy from B&N again as LONG AS I LIVE! Amazon has a customer for life, if only by default!

C. Stevens
B&N Member #[protected]

Hello,
My name is Megan Rock and I am reaching out to inform you that over the past several weeks, I have had possibly the worst consumer interactions with both Barnes and Noble and UPS that I have ever had. I attempted to return a book to Barnes and Noble through UPS on May 18. 2017. UPS unfortunately lost this book and apparently never scanned the package into their system. Despite there being actual proof of me being in the store on the day that I stated I was there, UPS refused to assist me. I explained to Barnes and Noble the situation and everyone I spoke with was incredibly rude and unhelpful. I will no longer be a Barnes and Noble customer. Coming from someone who is a graduate student, an avid reader, and a previous lover of Barnes and Noble this is very difficult to say. However, I will be sticking with Amazon and other providers from this point on, as will my friends and family members. You have lost some very dedicated B&N shoppers, which is quite unfortunate for all of us. I should hope that in the future, your customer service employees are more kind, understanding, and helpful. The way I spoken to and handled was the exact opposite of the type of humanity that our country and world is craving at this time and it will not be soon forgotten.

I was confronted with complete and utter disrespect and lies. I tried to sell a book back because they wouldn't take it as a return because I lost my receipt, which I 100% understand but that wasn't the problem. Everyone was making me wait because supposedly the system "logged out" so I waited for almost an hour. ISince I didn't have my receipt they then used that as an excuse as to why I wasn't able to sell my book, which has never been a rule before in the 6 years I've done so. I asked to speak to the store manager since I've never once had this problem in the 6 years as a customer. The store manager, John Styles, was the one making the decision on not to buy the book. He was the one who made up the rule of needing a receipt to sell it back. After letting him know I knew that was not a rule because I've been a customer for almost a decade, The next excuse was that I sold a lot of books there, but I only sold one(in which I didn't need a receipt to do so). The next excuse was that I was in the store a lot that day, which I was only in there once before, to buy a coffee. I've spent thousands of dollars in this store and alls I wanted to do was make as much money back as I possibly could on these two books that I did not need nor could I return. The whole time I was speaking with John he was rude, disrespectful, and almost treating me in a threatening manner. If there is someone I could speak to in corporate about this I would greatly appreciate it. My phone number is [protected] and am available at anytime.

Thank you for your time and consideration in this matter.

Sincerely,
Nicholas Simmermon

Called three times for all of them to give me same information and directions. My nook he doesn't stay on with or without sd card unless it's plugged in. Wanted this fixed only to be told to plug it in and out. I was also told to put as card when once it was turned off then the pictures won't show up and was told sd card corrupted and the card worked in my phone.

On August 27, 2017, my husband and I visited the Victorville, CA location. We arrived between 6:00p.m. and 6:30p.m. we both were there to purchase books and other items, but prior to this we took a restroom break. Once I entered the woman's restroom, the smaller stalls were too small and filthy to use. So I began entering the larger and final stall, taking my keys out my pocket to set aside as I always do, and looking upwards, I turn to lock the door behind me. As I turn around to walk towards the toilet I glanced on the floor as it drew my attention. There was blood smeared and dropping on the floor from the child's changing table to the toilet. I immediately began to be sick and nauseated due to the scene and began panicking about how gross it was and that I touched the very door the disgusting individual touched as she entered and departed from there. I tried to wash my hands in such a panic, only to find there was absolutely no soap in either of the two dispensers. This was one of the most horrific encounters I have ever stumbled upon in my life. I left out of the bathroom. In such a horrible feeling and had to wait and search around for a manager or associate to tell what, I had experienced. As I explained to her what happened, she said she would take care of it, and walked away. My husband and I left the store and from all of the disgust, I began to panic more and was crying because if all the germs and disease out in the world, I could have been exposed to anything including hepatitis. This was a horrible experience which I will never enter another public restroom again! I am writing this in hopes I do not have to take further action due to this experience.

I was in Barnes and Noble store at County 10 in Blaine, Minnesota. This complaint is not against this particular store, its against Barnes and Noble. I am a Community college teacher who gets paid less than a high school teacher. Yet, Barnes and Noble, in its ignorance, chooses to call school teachers as educators, but not college instructors. So if I teach community college or in a four year college, I am not an educator. I feel sad for the state of ignorance in which Barnes and Noble exists. Of course most of the aged employees at the store could not visualize anyone with a PhD degree or a Masters as being an educator. I had half a dozen books to buy but chose not to - instead, I found them on Amazon for the same price or less. I realized that it is up to me to spread the truth - so I will send out an email cautioning college teachers, who are not considered educators, to look at books and identify suitable books for their personal education or the academic advancement of their students, but purchase them online, not from a store that does not accord the respect all educators.

Wife wife wanted to go to our local B&N and I reluctantly went with her on August 26, 2017. We went to the Greece Ridge Mall store in Rochester, NY.

In the store, I had to ignore countless Items of very objectionable content which were prominently on display. As she shopped, I browsed the shelves, and finally found a book I was pretty interested in. I noticed the price of 20.00 and also noticed that it was the last one available.

As I brought the book over to show my wife, I noticed that all the pages were crinkled, making the book puff out about a quarter inch when closed. I was still interested and thought I would ask for a discount for what appeared to be a returned, used book.

The girl at the customer service desk acted like she didn't notice the damage, and consulted with another girl who said there was no way it was a returned book. She then said that it was possibly caused by moisture. I said whether it was moisture or returned, a new book at full price should lay flat.

They didn't budge from their position. When I held the book up sideways so that no one could deny the damage, she finally said "well, we MIGHT be able to give you 5% off".
Are you kidding me? Any reputable bookstore would have pulled the book and tossed it in the trash, or at least offered a steep discount.

I also feel that the workers' judgment of me and professionalism were swayed because the title of the book was not one that I would expect B&N to proudly display.

re: vendor# PUB0000311 Symmetry Press LLC

Problem: "We're having trouble verifying some of the vendor account information that you entered. Please email [protected]@nook.com to discuss the necessary steps to approve your account.”

Since Nook Press first reported this issue to me on July 24th, I sent them 5 emails asking them to explain what the problem is and how I can fix it. To date Nook Press has not replied.

We don't use Nook Press to publish our ebooks. We used to use Pubit to upload our ebooks to the B&N online store. Since Pubit was replaced by Nook Press, we now use Nook Press to upload our ebooks to B&N.

The vendor account issue occurred when we changed the physical and mailing address of Symmetry Press, which moved from 239 Dorothy Drive, Torrington CT 06790 to 17 Pine St, New Have, CT 06513. So the only thing about Symmetry Press that changed is its location and mailing address. The company remains the same and so does the Tax ID. Our bank, Salisbury Bank & Trust Co., and the IRS were notified of the change in address.

Please let me know how to resolve this with Nook Press so we and B&N can get back to selling our ebooks.

Thanks.
Ken Schwarz
Publisher

Symmetry Press LLC
17 Pine St
New Haven CT 06513
203.988.2329
[protected]@symmetrypress.com

On 7/27/2017 I ordered from Barnes & Noble a Blade Runner 30th Anniversary 3-disc Blu-ray with an origami unicorn pictured on the case (I mention this because it's an easy way to identify what I ordered and what I received and it's pertinent). On 8/2 I received from them a Blade Runner 30th Anniversary 1-disc Blu-ray with a montage painting on the cover with Harrison Ford's portrait as the primary image. I contacted Barnes & Noble customer service to alert them of the issue and was told to return the item to them and "If you would like to order the correct item, you can place a new order at www.bn.com". This was unacceptable and I contacted them to let them know. I already ordered the correct item and if they didn't want to take the time to correct THEIR mistake, I would order the item elsewhere instead of wasting any more time with them and being further inconvenienced, in addition to needing to return the item because they shipped the wrong one. The next response agreed to ship me a replacement and to issue a return label for the original disc. I agreed with the offer and requested that if they were going to send a replacement to please be certain to send the 3-disc version (which is what I ordered and paid for) and I told them it was identifiable by the cover difference I mentioned above. On 8/5 B&N shipped a replacement which arrived on 8/9 and was again not the item I ordered. I contacted them yet again and let them know I received this time the 1-disc Final Cut version of the movie with the same cover art as the first disc they sent me, NOT the 3-disc version with the origami unicorn on the cover.

On 8/10 I received the following response: "We have reviewed your order and found that the item you ordered is the item you received with a UPC code of [protected] at a cost of $12.30. The item you are requesting has a UPC code of [protected] and sells for $13.99. You may keep the tem (sic) received or return it for a refund and order the correct item."

Why would I choose to keep the WRONG items they shipped me? It turns out B&N changed the item listing after I contacted them following the second item being the wrong disc. I was monitoring the listing because I was suspicious of them and when the second disc arrived the listing still showed the 3-disc version with the unicorn on the cover. I was very conscious of which version I ordered and even printed a screenshot when I placed the order that shows the 3-disc version and the price of $12.30, plus I ALREADY OWN THE OTHER VERSION...why would I order it again? I submitted to them a picture of the screenshot to prove which item I paid for and expressed my dissatisfaction with the whole experience and their poor customer service, not to mention the fact that they would go so far as to not only refuse to honor my purchase, but to also change the website to correct a listing error (or for whatever other deceitful reason) and on top of it to refuse to honor my purchase AFTER agreeing it was their mistake and even sending a replacement (albeit an incorrect replacement). My time and the inconvenience of this whole situation is worth something, but they can't even be bothered to make the situation right. In fact, they refused to acknowledge my last contact to them and I now have two incorrect items to return and I still don't have what I paid for weeks ago when this all began.

Unbelievable.

Never again!