Baron's Major Brands Appliances
Reviews and Complaints

Go anywhere but Barons. From their misogynistic sales force to their high priced poor quality appliances, you will regret your actions. Don't even bother with albeit the essential extended warranty because no one at Barons will help you when you need their help...and you will!

Terrible service. A nightmare. Poor communication. Deliveries scheduled but lost in transit. Purchased appliances that were to be held for us until our new house was ready; they weren't and two were no longer available when we tried to schedule delivery. One newly chosen appliance went to a town with the same name, in another state! We were told that day it would come the following Tuesday, the day before we moved in, but when no delivery time was sent to me, I called and learned there was none scheduled! The delivery person said he would try to get it on a truck the day we were moving in, but "I wouldn't bet my cat" on it. We believed our salesman, who assured us all along we would get what we would need, he would have items held, etc. We've been dealing with Baron's for ten months. Never again.

Dear ComplaintsBoard.com, I'm unhappy with my purchase of a washing machine from a store on 11/12 for $712.74; it arrived dented. I called the next day, but no one responded. I visited the store, and the manager agreed to pick up the washer five days later. I have photos of all the dents on my phone. They eventually collected the washer from my house.

Baron's was provided an installation fee for our kitchen appliances (~$3,000), which have not been installed. They do not respond to inquiries. Issue: We believe Baron's was provided an installation fee for our appliances by our house builder. This was late Feb., 2020. The appliances were delivered in March; however, the fridge is still in the garage, along with the cooktop hood/fan. The oven has not been properly installed, and the dishwasher also needed to be adjusted. Communication: I have tried a number of times to reach out to the Sales Person at Baron's Major Brands (Bill Y), via phone and email, without a response. I want to get this figured out and installed. Your assistance will be greatly appreciated.

On 5/24 I purchased a Bosch dishwasher from salesperson Talor F. We were told that if purchased within 5/1 to 5/31 we would receive a $50.00 rebate. All the paperwork was filed for the rebate once the appliance was delivered and installed on 6/2 with NECO Rebates and they rejected the rebate because they are going by installation date. I have discussed this with the salesperson, the owner's son Zach, and finally the manager, *** on 12/16 who stated he would have the company mail me a $50.00 check because I did purchase the product within the described timeframe. I followed up with *** on 1/15 to find out the status of the $50.00 check and still have not received a returned call or the $50.00. I am seeking assistance with receiving the $50.00 as we have waited long enough. Thank you.

Newly purchased item was not serviced properly nor was service within the appropiate time frame. I remodeled my kitchen and purchased all new appliances from Barrons Major Brands. The dishwasher was delivered 3 times twice returned for damages. And about two mounts after the purchase the Zepher beverage quit. No one in repair service had a clue what the error code E3 was and it took them way to long in excess of three weeks to service a new item under warrente. Also the repair rep guessed what the issue was and was not properly trained in the repair required for this item to work properly. Currently the light does not remain on nor is the level of coldness comprobable prior to the service. Salespeople were not helpfull when I told them I was about to charge the item back they refused to fix the issue as they stated it is now an accounting and legal issue. Unresponsive . Subsequently the payment has been charged back on my Discover Card with a note that I am only disputing the $ 1,200.00 for the Zepher wine cooler.

Fisher-Paykel dishwasher not operating since June . Error code A3. Floor model Fisher-Paykel Model DD24DTCX9 Serial #RYG325384 Product 81090-A Purchased 10/31. Installed 5/19. Problem date 6/20 Payment by AMEX credit card. Amount $1242.00. To include 5 yr extended warranty. Sales Rep John E Repair manager Scott S. Repairman Mike. First visit by repair required ordering replacement part for ice maker which took over 6 weeks to arrive. When installed still did not work. When called we were put out Several weeks for return to repair. We called local repair who solved frozen water input line problem. Dishwasher was looked at again by Reliable(Barron's serviceman)and new clip put on water line , incorrect clip which severed water line causing leak under sink and onto cork floor. We spoke with Scott S, he gave us contact info for F-P to try to negotiate with them. Is that our job? Our local repairman returned to repair dishwasher as code back on screen. Still not working properly. After no workable dishwasher for 3+months we want a new dishwasher. We are a Senior(+80) couple.

Poor customer service, poor management, non-warranty of product I purchased several appliances from Barons for a new build house. We had 3 items with issues (missing badge on fridge, vent filter defect on vent fan, stove grate broken and rusted on stove top). We have several emails and voice mails left for both sales rep Sebastion as well as the Manager Michael, they continue to say they will get back to me and never do. Last call i was sent to Michaels VM again by Sebastion and never got a call back. At this point since they will not respond to their action to repair what they delivered broken, I would like all 3 replaced and installed at no charge for my inconvenience. Customer service is horrible and the manager will never call back regardless of VM left or emails. We have left several VM, emails, and had conversations...call with same outcome "we will look into it and call you back" BUT NEVER DO! The purchase occurred in Aug 2020, delivered in Oct 2020...now March and still chasing them. I am continuously told they will look into it but never call me back or have a resolution...5 months later and i am in the same situation as i was in Oct 2020. Two issues at hand I have grievances with. Defective product delivered and they are not honoring the warranty or follow up with manufacture. Second, horrible customer service and follow up after multiple attempts to resolve wiht them.

Purchased refrigerator 6/14-back order pushed back 3 times, delivery refused 9/1 3 dents on the side, they said my order is push to the end, 8 weeks 6/14 I purchased Frigidaire Professional FPBS2778UF refrigerator and told delivery would 7/3. Was notified that it was back ordered and delivery would be 7/24. 7/23 I was notified that it was pushed back again and would be delivered 8/18 and was told they would refund $200. on the purchase, that did not occur. Then on 8/17 I received noticed that it wasn't going to be delivered until 9/9. On 9/27 I was notified that my sales associate was no longer with barrons and they could deliver my refrigerator until the end on September. They were able to schedule the delivery for 9/1 after several phone calls. When they delivered the refrigerator today it had 3 dents in the side one would not have been noticeable but two would have been. The delivery offered $160. as a refund if I excepted the dented merchandise. I refused the delivery and called Ossipee. The person I spoke with said that I could reorder another but it will be about 8 weeks. It would unfair for me to be put back in bump another out of line- so my choices are 1- take the dented one 2- reorder and wait again 3- get a refund This was a new house so we have been without a refrigerator since June- I purchased a whole package so the appliances would match. Could you help with this?

See below: Dear Baron's Appliances, Your salesperson, sold me an incompatible Stove & over the stove microwave combination...and I got a "free dishwasher". I identified when the installers came and after was charged $125 each for the stove & dishwasher that the salesman did not his product(s). The Thermador stove CAN NOT be used in combination with an over the stove microwave combination. I called the salesperson and was told. "We can't take it back now" (did I mention that I spent $5,000? + $125 x 2 for the installations for a total of $5,250.00)). Give it a try with a "hood". I have done that and because the hood is not vented and every time I cook the smoke alarms go off. Next, the over was sold to me (that alone was $3,900.00) as a "self-cleaning oven". It is not a self -cleaning oven. Sometimes you don't know until you go to use the feature which also might be a few months after purchase. After calling & calling and the salesperson always being "unavailable, busy, has the day off today" I pursued contacting a manager. That also proved to be a waste of time as it would take days & weeks to get a return phone call. His response was "I wish I knew earlier". "There's really not much I can do unless you have a fire or something". I am hoping still that they will do the right thing and credit me for my entire purchase (they can come and get all 3 appliances. I will give to back to them, happily). I feel that I was taken advantage of by a salesperson that did not know what he was selling, and also feel that management has done nothing to resolve this issue. I have attached my initial conversation with Sebastian. I, the customer, had to advise him that he sold me a non-compatible & UNSAFE appliances due to their incompatibility. The rest of my communications that transpired with Sebastian & Tom (?) were communicated orally and via text and I can provide the text messages as well. *** I would prefer to resolve this with ***'s instead of having to pursue other avenues. Regards

My wife and I purchased a Range Oven for $1,500 and when it was installed it was broken and read an error. Service fixed error. Error reappeared. My wife and I purchased a Kitchenaid Convection Range (Model # ***) for $1,500 from Barons in Salem on July 10 to take advantage of a "deal" as we are renovating our home. The item was a floor unit and we were told it works perfectly, it's just the display item so its cheaper. We purchased the Range from Jared W. and rented a truck to drive from MA to NH to pick up the stove, bring it in our home, and have it installed. After much anticipation, our kitchen was completed and we had our plumber install the range. Once plugged in, the display panel showed "Call Service, Error F2E1" and continued beeping till we unplugged the power. We called Barons and they said we are out of their service range and had us reach out to Kitchenaid for service. The service was completed and the range was working. We then left for holiday and came back 5 days later to the same error message, "Call Service, Error F2E1". I called the Barons store in Salem and was speaking with a very forward and what most would consider care free / rude sales rep Vinny L. Vinny explained that we bought a display appliance and we should know we run the risk of the appliance not working or being defected. He also asked what I do for a living and if I know how business works. They cant replace my defected floor appliance for a new oven because they would be losing money providing me with a new appliance rather than a display model. Vinny explained my options were to wait till a new appliance was in stock and return my floor model and pay full price for the new appliance. Or, call kitchenaid and keep working with them to fix the appliance. As you can imagine, how we were being treated after spending thousands of dollars at Barons would incredibly frustrating and we felt disrespected. I understand appliances have errors, and I took the steps to have them resolved. Once "fixed" the appliance then failed again and wouldn't work and when I called to discuss options I was treated as if i didnt matter and it was not their problem. What am I supposed to do with a broken stove that cannot be fixed and cannot be swapped for a new, working one?

Purchased service plan on refrigerator. Cannot service refrigerator for almost a month. On June 23 I purchased an LG refrigerator, Model UFXCXXXXXS for $2,699 along with the extended service plan. I had a few occasions with the refrigerator in which the cooling was poor and ice making would cease. I was told this was my fault because I had not properly situated my food items in the freezer. On Sunday, October 11th, the refrigerator shut down completely and I had no recourse but to allow all frozen food to thaw and obtain coolers in hoping to save some of the other items. I attempted to contact Reliable Appliance and they did not answer the phone. I contacted the Nashua ***'s store and they said all repair requests now had to go through the Manchester store and that I should text them. They did get back to me and informed me that the next available service date was October 21st, ten days later. I questioned the fact that this was a 2 year old refrigerator completely shut down and how was I supposed to wait 10 days for service. Since I had purchased the extended service plan, I had no option but to wait for Reliable. I contacted Warratech (service plan) and they could not definitively say if I could use another service provider. They basically said to try and submit a form and see what happens. I asked if they could forward me a claim form and they did not have one. I then called back the Nashua store and spoke with an associate to see if there was anything he could do on his end. He did make a few phone calls and a service person did get back to me. The best he could do was say he would order parts so when they came out on the 21st at least they would have them but could not do an earlier appointment. He also stated that he would look into a loaner refrigerator for me but he never got back to me. He never mentioned me going directly through LG to see if that would be faster. On Thursday, October 15th I reached out directly to LG. They stated that the compressor was covered for 5 years, parts and labor, and that I did not need an extended service plan. The first available appointment was October 21st also which I took. LG stated that I had contacted them on October 12th as I did ***'s, I would have received an earlier appointment but now this was four days later. I promptly received a confirmation email of my visit. I kept both appointments for the same day since I had little faith in Reliable at this point and wanted a backup plan. On Monday, October 19th I received a text message from Reliable stating that they can't get parts in and hopefully they will be there on Saturday, October 31st so they changed by appointment to Friday, November 6th, (6 days after receiving parts). I am now without a refrigerator for almost a month. I have asked the service manager to contact me but she has not. I have also requested to speak with the sales manager but she has been out. I feel this whole experience has been totally unacceptable. I had to throw out all my frozen food and purchase ice on a daily basis to at lease have some food here.

Unsatisfactory customer service My husband and I purchased an gas stove and dishwasher. Upon attempting to install our gas stove we discovered that the propane conversion kit that was supposed to be included from the manufacturer was not included(which I had requested 4 different times to ensure was included). I do understand that this was a manufacturer error and do not blame the store for this issue, however, upon calling and requesting what can be done to resolve this, I was told there was nothing that Barons could do because it was not there responsibility, eventually I was told they would order one and it would be available for pick up in 4 days. We live in MA and it was not convenient for us to pick this item up nor to wait 4 days for a new one. My husband went to a appliance store and bought a propane conversion kit (this was purchased at a reputable store and we ensured that we purchased the proper kit according to the model number of the gas stove we purchased). Once installed the oven would not light. I called barons and left a voice mail regarding this issue I received a voice mail back stating that we probably did not purchase the correct propane conversion kit and we should have a licensed person install it. My husband is a licensed plumber and has his gas fitting license, he knows how to install a propane conversion kit. I called barons back and was told they would contact their service company to request a service call. At this point over a week since the stove has been installed we have not had our service call we are awaiting Frigidaire to make an appointment. My second issue was the dishwasher, when I placed my order and gave the stock number from the Barons website, I had asked if I was ordering the correct dishwasher and that i wanted to make sure i was ordering the dishwasher with the stainless steel front. I was told I was ordering the correct one. Upon opening the dishwasher, we discovered that the one that I had ordered had an unfinished front and not a stainless steel front. I understand that I may have given the wrong model number, however, when I requested the stainless steel front the salesperson should have informed me that I was ordering the unfinished front and not the stainless steel that I had stated I wanted to purchase. Upon calling Barons regarding this issue I was told that it was on me because i gave the wrong stock number, ok I may agree with that, but upon asking how we can resolve this I was told they would call me back with info on how to order panels for the front of the dishwasher. I received a call back the following day with a stock number for the panels, but that they did not know how long it would take to receive them, I told the sales man that I would call back regarding the panels. I have since ordered the panels from a different store. My biggest complaint with all of this was the lack of apologies or follow up calls to see what can be done to resolve our issues or the lack of concern that although we spent a good amount of money at their store, the fact that we clearly were unhappy with several things no one cared. i have not heard from Barons at all. Clearly our satisfaction is not important to this store. We understand that somethings are outside of their control and are issues with the manufacturer, but Barons is representing these manufacturers and should be working to resolve our issues. We will not purchase from Barons again and will be telling our friends/coworkers about the unsatisfactory customer service.