Bath Fitter Franchising
Reviews and Complaints

This company is totally an scam, please investigate this company. It's been no more than 10 months they installed me a shower which I still paying as it was very expensive, and now I had to remove and install a new shower with real tiles. This company charged me almost 7k for their fake, low quality acrylic shower, after the installation shower hot water was running almost cold and when I called the company and report it they told me I need to call delta company to make sure they fix the faucet valve, that they have nothing to do with the shower faucets, whattt? They were the one that installed it and bough it for their "most appreciated customers" why should I call that company if I did not do any business with delta faucet company? Another thing is that this shower is super expensive for the quality because in the first month started to get stain easily despite I cleaned with the products they recommend, also the
Drain was rust with only 1 month of use. For the price I paid I expected for them to buy the best quality faucet and other elements for my shower. I paid so high price only because their seller claimed the shower was of a superior quality and that is a big lie. They scam people and the seller is a very good seller, he can sell an ice cream to an alaskan person if he wants to, but with poor ethic, selling things that he knows no worth a penny and their products are not what they claim they are, also the caulk fell on the second month and I asked the technician to come and apply more caulk and he came but applied caulk only on visible areas but later on I realized that he did not applied on the areas we cannot easily see and were also peeling off too.in general, this company is a mess and their products are very expensive for the very very low quality, services offered are very poor and you can lose the warranty for almost anything, and low qualified personnel they use are not of a much help either. Now, I still paying the bathroom that was already uninstalled after only 10 months of purchase and which they offered lifetime warranty on. What a big deal I did! My family and i, are very furious and disappointed for this. I want to report also that the seller applied me for a credit card on my behave without informing me, suddenly I got set up with a debt and a credit checked. I ended paying 1500$ in cash and $4, 746.00 in a credit card which I still paying until dec/2020.

Last month I had a shower remodel done by Bath Fitter. Due to improper installation the walls in my home started to flood with water after using the shower. I filed a claim with my insurance company and the shower floor pan was the source of the problem. Prior to BF coming to my house my shower was problem free. An inspection was conducted by my insurance company to duplicate the problem and once again water was coming out of my walls and into the adjacent rooms. Bath Fitter sent the technician out to finish the job and seal the drain. Since then we have had no more leaks. HOWEVER they repeatedly over the phone and on social media claim they are not responsible, they claim there was no evidence of a leak and are refusing to pay my deductible for the thousands of dollars of damage caused from the water leak they created. Since no one is returning my calls and they refuse to do the right thing my next step is to seek legal action and educate all of central Florida about the bad business practices Bath Fitter provides.

I am floored at the number of complaints I am seeing for this company from their employees and customers. I will not give up on my fight for what is right. I can also assume that my lifetime warranty is bogus because the customer service is so poor and the installers just don't care about quality work. I already have a visible crack in my floor pan from what I assume is poor installation or the lying salesman that said it was the strongest material ever.

Bath fitter installed our shower/tub a few days ago. They told us to wait a couple days before using, so we just used it for the first time today. I get in the shower tonight, and when I get out and go downstairs I hear a weird noise. I look around, and notice
dripping. A HUGE bubble of water is on my ceiling. I turn the water off to the house, and call the emergency line- no answer, left a message. Here we are an hour later, and multiple calls later, and still no call back.

The bath tubs have a lifetime warranty. The ceiling was replaced as well as the walls in one of the jobs, this is falling down now. We need someone to come out and access what can be done to make the repairs. I have been trying for over 2 years to get someone out to look at this job. Please check in your records as a commercial job,
Carrie Steele-Pitts Home, Inc., 667 Fairburn Road NW, Atlanta, GA 30331.

Our contact number is [protected], 123, my name is Denise Kimbro.

Please contact us as soon as possible.

Very expensive...they charge a lot of money just because they have a one piece acrylic lining...alomost like 5000-6000 just to do the bath tub and bath tub walls and tap and shower head fixtures only. You can actually redo a whole bathroom including replacing whole bathtub and redoing the tiles and also the bathroom vanity and basin and floor for that money. Unwilling to come down on price and had to run a call past his Vice president who said they would not reduce by more than 20% of their over priced price. Their salesmen make 90K a year...no wonder they have to charge the customers more. This is strictly for the rich and the impatient. Anyone else...takke your time...dont be in a hurry find a contractor who can do this more economically.

I called Bath Fitter to see about a walk-in shower stall for our home. The salesman kept telling us about the "discounts" we were getting. Even with the discounts, it rapidly approached $10, 000...just for a job on the bathtub! I should be able to get an entire bathroom remodel for that!

When you put down a deposit, you're only given 3 days to cancel in order to get your full refund. About 7-10 days later, someone shows up to take final measurements, etc. We didn't know when we signed the contract that they would be replacing the pipes in the bathroom. We would be without water for 2 days. It would be 3-5 days before we could use it. The noise and dirt created by ripping out the old bathtub would have been very upsetting for my mother who is in the beginning stages of dementia.

Needless zoo say, we lost our deposit of over $3000 dollars, but am thrilled I won't over $6000 for the finished project.

Lesson learned.

Jason (sales consultant) came to the house and measured quoted a price. What made our decision to buy was that it was a "one day install". A date was set with the company, the installer and a plumber show up as agreed. Then the news that this was scheduled to be a two day install. Time was taken off from work for the agreed one day so now another day will have to be taken off. During the first day of the install the old bath tub was prepared incorrectly and a new tub would have to be installed. So on the second day of the install the installer showed up, the tub they had in stock was damaged a new one had to be ordered from phoenix, delivery in two weeks. I feel bad for the installer (seems like a nice guy) but this is beyond unacceptable. Now the bathroom is out of service for over two weeks and we were not informed about it not being a "one day install" not happy!

Bath Fitter sales person came to my house and gave me a quote. He said if I sign up right away they could take $100.00 off of the bill. I had to crunch some numbers so didn't sign up right away. I phoned him the next day and he said he could give me a $50.00 refund.

There in lies the problem I never got the $50.00 refund. Customer Ref # [protected]

I have sent an e-mail to a new gal Ada Ho she said it would take 3 to 4 weeks for the refund to arrive from head office. This was July 08/2018 I still don't have the refund.

I talked to the receptionist who said someone would call me they haven't that was about four weeks ago it is now near the end of December and I think 3 to 4 weeks has long gone by. The postal strike had nothing to do with this cheque being mailed to me.

I feel I have been patience enough and it's time for them to cut me a cheque and send me the money the $50.00 they owe me.
Carolann Vestergaard
[protected] [protected]@shaw.ca

Replaced my Garden tub with a much smaller tub average tub size 60 inches long they replaced my Garden tub with a 23 inch tub I am unable to sit without bending my knees. I have called corporate office and Norcross without any resolution this is a 8, 000 dollar job I need to be able to soak I have very bad back and the only reason I went with Bathfitters was because of the lifetime guarantee and was told must have walls to get benefit the reason for the high cost. I need a garden tub replacement that IS what I paid for.

Salesman came in with a flippent attitude saying why he had to drive so far from savannah GA to me. Asked why i called uf i wwasn't buying. Rude and discriminated asked me why i dont go back to my country and before he took off in his car told me " your pretty do like all women do find a millionaire" i was furious i have used rebath in the past in denver and had a good experience with them !

I made an appointment with the company for 3pm and I was told that they show up at the agreed time. We got a text message from the rep who kept trying to change appointment to 2:30. We declined to meet at that time as we had other people coming to quote us. The representative showed up at 2:15 pm anyway. Even though the company insisted that both Mr. and Mrs. be present, Representative did not even wait for my husband to come downstairs. I showed him the bathroom and the first thing he says, "we can't do anything until February is that ok?" It was October and I felt like he was trying to discourage me. I said ok. He didn't take any measurements, just looked at the bathroom and said he would text the quote to me. He went outside to his car and sent us a text saying he was declining the quote. Very unprofessional, uncaring, probably had a date or something better he had to get to.

We chose BathFitters because we had used them in our previous home. The product, installation and durability was fine. After we moved to our new place, we decided to have our bathtub refinished, since we felt it was a good product. The installation was done on September 11, 2017, and by June 2018 there were significant cracks circling around the drain. Took pictures, contacted BathFitters, and they did send someone to fix the problem. I kid you not, the first words out of the repair guy's mouth were, "This tub looks new. Wonder how these cracks are possible." There was no criticism aimed at me, rather he was as miffed as I was. He did the repair job, and left. So, here we are, five days later, and the repair job is already discoloring. The finish around the drain feels like fine sandpaper, unlike the rest of the tub, which has a shiny finish to it. I am hoping the repair job lasts, but am somewhat skeptical. Hoping for the best, and will keep you posted. The picture on the far left and far right are with the cracks, the middle one after repairs (day 5).

We purchased a large soaking tub/shower combo. Installation was to be completed at the end of June 2017. We were told by the sales person, "we will be in and out in 2 days. In the end, you will have a completely finished bathroom to enjoy." We put down about $2000 deposit. He measured everything and then decided he needed to have a counterpart come and look at the space. A few days later a man came out. He measured everything, marked where the unit would come out to and said, "no problem." Some minor construction would need to be completed to move the plumbing and expand the wall, but again, "no problem." June came and went. We finally called them about mid July and the person we spoke with confessed, "it looks like we forgot to put you on the schedule." We were able to find a date that worked for us to miss work. On August 14, 2017 they came out to the house. They bathroom was gutted and prepared for the insert. It was during this time that the man doing the installation, Douglas, informed us that the two other individuals who had come in and measured the space, got the measurements wrong. He would have to cut into the frame of our window in order to make the unit fit. Since the gutting of the bathroom had already started, we didn't really have much choice. I then happened to walk out into the garage and looked at the product. It was not what I ordered. I was then told I could take a small discount or wait a few weeks for the correct tub. Waiting was not an option as this is our only working bathroom and it was already ripped up. We negotiated a higher discount (which really was not satisfactory, but I felt held hostage.) On August 15, 2017 the man "finished" we went in to look at the product. We had ordered brushed nickel fixtures, but fixtures installed were gold. In addition, the drywall remained exposed. I asked the man about this and he stated, "I'm not sure what to say about the faucet, but we don't finish the walls or ceiling." We paid in full on this day. I immediately contacted the business. I was told by Sharon. I will talk with Andrew (owner) about this. Days went by and I called back. Sharon advised me that Andrew has not gotten back to her. I called 3 more times before getting a call back from Andrew. Andrew stated, "some of the brushed nickel is gold toned and you should have been told by the sales person that we do not do the finishing work on construction." I told Andrew that I had never heard of gold toned brushed nickel and this is not what I want. I also advised him that we had two of his people out before this project started. They both measured and talked about the construction. Neither of them said we would have to hire someone else to finish the bathroom. We were told we would have a "fully finished bathroom at the end of the second day." I had sent Andrew pictures of the product and unfinished bathroom, but he insisted on sending someone out there to see if the faucet set was "defective" in someway and to compare the color to another brushed nickel set of the same faucet. The man came out. He took additional pictures and stated, "wow, it's crazy how gold your faucet is. It definitely does not look like brushed nickel. We have another set that is similar to this in our warehouse that is brushed nickel. It has the same goose neck and rain shower head. Would you be interested in this?" I said, "as long as it is pretty much the same, but a true brushed nickel, I would be fine with this." A few days later I received an email from Andrew with a picture of a shower head and faucet. It was generic looking and was not a rain shower head. He stated, "this is the only option we can offer you. Let me know if you are interested and i will order." I did not like the option. I asked if the shower head we ordered came in chrome. He stated that it did. I asked if there were any other rain shower heads available in brushed nickel. He said, "no". I settled for the chrome set. Again, not something I wanted. I then called Andrew and asked what they were going to do about the exposed dry wall. Andrew said, "well if it doesn't
cost to much, I will hire someone to finish it." I asked what "too much" meant. He did not answer me. He said, "look I want you to be satisfied. I will call a guy I know and get back to you about the ceiling." At this point, I had gotten the BBB involved. Two weeks went by and I finally emailed Andrew. I suggested he give me $250 and I will hire my own person to finish the bathroom because I do not want to wait any more. A few days went by and I called. Sharon advised, "when the chrome set comes in we will call and schedule a time to install. At this time, I've been instructed to give you a check for $250 when we come out" I got a call, we schedule the appointment for installation. I took time off from work and then got a call, "the product has not come in so we will have to reschedule." A week later I was called again to schedule an installation time. They wanted to come between 8 & 10 on a Monday morning. This was received via an email on Sunday. I responded that this would not likely work because my husband has to be to the office and I will be out of town. I also called the business and let them know that I had not gotten a response to my email so I am concern they will show up and we will not be there. I then got a call from the owner. He asked if he could get someone there by 8:00-8:15 on Monday could we make it work? I checked with my husband and he said, "as long as they are gone by 9:30." I let Andrew know this will work. Monday morning came and they did not show up. I got a phone call from Sharon around 8:30. She said, Your email came in at 7:11 PM and you spoke with Andrew around 5:00 so I assumed we were canceling the appointment." I said, "Truthfully, I have never worked with a more incompetent group of people! I don't care when you got the email. I sent it around 2:30. I called your company at around 3:00 and spoke with Steven and I then spoke with Andrew at 3:30 to arrange the arrival of your man for this morning no later than 8:15." My husband has taken time off from work and is waiting for you. Do you not talk with each other about these appointments?" She was apologetic and said she would find out if the guy was still available and send him to our home. The man arrived a little after 9:00. My husband had to ask him to leave at 9:30 as he had to get to work by 10:00 for a meeting. The man left. We got home from work and went to look at the bathroom. I've attached several pictures. You will see, he put a brushed nickel connector on a chrome shower head. I could hardly believe my eyes. He did leave a check for $250. This is not enough. In addition, the shower head to the handheld was not the same as the original one. I took pictures, I emailed and texted these to Sharon and the owner with this statement, "you can't possibly be serious. Fix it!" I also asked why the handheld was different. Truthfully, I suspect that we got left overs from other jobs. Andrew emailed me and said, "let me know when we can send someone out to fix that. He must not have had a chrome connector with him. The items are all ordered separately, which is why you have a different handheld." His explanation made no sense to me. I emailed him back and said they would have to come when we were home from work, I would not be missing anymore work. They came at 5:00 the following day and replaced the connector. The end result: We spent approximately $5, 000 (with the discount) on a product we did not order. We settled for a different tub and different fixtures. We had to have the walls finished ourselves. We missed several hours of work and had to advocate for this job to be "completed". Problems still remain, but I am exhausted. I do not want to work with them anymore. I would rather pay to have someone else come in. I will say, everyone who works for Andrew conducted themselves politely. They seemed mortified by everything we were going through. However, Andrew seemed more concerned with his wallet than customer satisfaction. I've been a home owner for 25 years. This was the worst experience we have ever had! As for as resolution goes, I would like a refund or at the very least a massive discount refunded to me. To spend thousands of hard earned dollars and end up with nothing we ordered has been gut wrenching. Not only do I not have anything I ordered, I had to pursue resolution. I had to miss time from work, make multiple phone calls and write several email. We were inconvenienced over and over. I hope to hear from you soon.

Installer began construction on July 11, 2016.Installer forgot to connect water pipes, proceeding to flood two levels of my home.Bathfitters narrowed scope of repaired.Plumber came 8 days later.When my insurer, Intact, failed to help with repairer, Mr Rafuse from bathfitters failed to help as well.Lifetime guarantee as advertised by Bathfitters is false.This company like Intact insurance does not provide good recovery to a wronged customer.Between the two it took 10 months to get home back in order.

I had a shower installed by Bath Fitters. The floor they put over the existing shower floor has such a pitch to it that your feet slide into the drain. In addition, about 6 months after installation, the shower door started hitting the wall corner, to the point where it is difficult to close the shower door, and it is damaging the wall. I called customer service. Someone came out over 3 weeks ago, tried a few things, but couldn't fix either problem. They said they would have to talk to their manager. Three weeks later and no callback, This is the worst home improvement investment I have ever made.

My nightmare started in March of 2005. Lifetime Warranty is a total sham with these people! My tub and surround cost $5000 The walls are loading up and bowing from water inside. My window was replaced twice after being lied to about it even being ordered in the first place. There was water in between the glass panels of the window which I was told was my fault for not airing out my bathroom properly. The glass doors, which we were told were shatterproof, shattered on my person and almost severed my toe. We were told, after several calls that they would call with an estimate for new doors. There is mold behind the caulk and they refused to fix it unless we paid another $190. The mold has now spread to the walls of my bathroom and it needs to be gutted. These are lying, horrible, idiots who have no clue how to run a buisness. Not to mention lousy customer support. The installers are crap. The office never returns a phone call and they even blamed my husband for the mold since he re caulked it for them. with bath fitter caulk! We have gone to the BBB a dozen times and still NOTHING is being done. I was told that we were not going to receive a dime and if we wanted a reseal we would be charged. Do not do buisness with these idiots! I will continue to fight as I have breast cancer and this mold is a big threat to my well being as well as my family's. Next step is the roc, Channel 2 news in Chicago comsumer division and Judge Judy! Bath Fitter should not be in buisness and they will not get away with treating us like this!

Bath Fitter Winnipeg
349 Johnson Avenue West
Winnipeg, Manitoba
Canada

Principal Owner: Brian Turcotte

The Bath Fitter consultant came to our seasonal home. Upon the recommendation of an employee at Bath Fitter and due to the warranty not covering 'shifting, ' we discussed this at length with the 'expert.'

After the consultant conferred with another employee, he contacted us and deemed the one-piece bath unit to be suitable for our specific needs.

The wall separated from the tub.

We contacted the company as well as the Better Business Bureau in Winnipeg. We were dissatisfied with the responses from Brian Turcotte. The BBB complaint is 'administratively closed.' The complaint will remain on the Bath Fitter Winnipeg profile until April 2020.

We have contacted Small Claims Court, Consumer Protection Office and CBC News Marketplace.

We relied upon the judgment and advice of the Bath Fitter consultant prior to the installation. Only after receiving confirmation that this unit would be suitable, did we authorize the installation. ( Invoice: # 41323 )

After 7 months, we were made aware that there are 'high volume service calls' ranging from $110.00 to $140.00. This 'omission' of information at the time of our consultant appointment raises questions of the integrity of this Bath Fitter franchise.

Customer service at this location is poor. We trusted this company to not only install a suitable product, but to provide customer service. The consultant should have informed us that this would not be a recommended product for our situation.

Also, note that the 'warranty' was not on an invoice nor a brochure. Only after we posed the question to the sales manager via e-mail, did she jot down the 'warranty, ' in her response. Very unprofessional and irresponsible for a company franchise.

Our resolution had been and remains that in our situation, since we were dependent on the guidance of the Bath Fitter consultant, we should be under the umbrella of the 'lifetime warranty' for repairs ( parts, labour and mileage).