Bathroom Crafters
Reviews and Complaints

In November 2006 we had Bathroom Crafters remodel our master bath, we wanted the old tub removed and a corner jaquzzi tub in it's place, where there was a large closet, have a shower put in. A new ceramic tile floor, with the tile on 3 walls by tub and 3 walls floor to ceiling in the shower. March 2009 after a normal shower we discover water pouring from the kitchen ceiling, directly below the shower that Bathroom Crafters built. After several phone calls, Bathroom Crafters sent a plumber to fix the shower. He cut away a 2x2 section of my kithcen ceiling and pulled down mold soaked drywall. He stated that the drain pipe was installed on an angel and braced by some small pieces of wood, he then stated that this was completly improperly installed and that Bathroom Crafters were responsible. After several more calls to Bathroom Crafters to see when the ceiling was going to be fixed, we were told that it was not their problem and they had no intentions of fixing it. So we hired someone else to fix the hole and remove any more mold. Thye told us that since the plumber fixed the pipe, it was now too long and would press against the new ceiling. He was right. our new ceiling is cracked just 24 hours later. I wonder with Bathroom Craftrs stating they are so confident they have a lifetime warranty on products and service, if they consider "lifetime" to be [protected].

These guys are IDIOTS! Bought a brand new toilet from Home Depot and had them install it in my bathroom. Sounds easy, right?! You would think so. These ###s first put the tank on the toilet unlevel and the two bolts that screw into the toilet now leak. I callled them to have another guy come out and fix the problem. He made the problem worse! Now a third guy is coming out tomorrow to fix the first and second guys work. I hope and pray he does a quality job! I paid $500 for a professional job not some person that has no idea what they are doing. DON'T USE THESE GUYS FOR ANY WORK!

On 9/18/2006 we hired bathroom crafters to remodel our master bathrrom. They did not start the job until 11/2006. What we wanted was.. removal of old tub, a corner jaquzzi put in it's place. Where a closet was, to put a shower in it's place. Ceramic tile on the floor, wall by tub and on 3 sides of the shower.
What we got was a fairly decent bathroom remodel until water started pouring from our kitchen ceiling directly below the shower that bathroom crafters installed.
Several phone calls to them when fianlly they agreed to send a plumber. The plumber told us that the drain pipe from the shower was not installed properly, it was put in on an angel and was forced to be braced by small pieces of board. The plumber had to cut a 2x2 area of my kitchen ceiling away and each chunk had a great deal of mold on it. He left. After several more calls to bathroom crafters, wondering when they were coming to fix our ceiling, we were told it was not their problem and that we were lucky they paid for the plumber. Clearly their moto is that they are so confident they have a life time warranty on products and installation, I wonder if lifetime is from [protected] ? We had to hire someone to fix the hole in our ceiling and remove the moldy drywall, howver since the plumber that bathrrom crafters hired straighten the drain pipe it presses on the newly fixed ceiling and has now created a nother crack, less than 24 hours after it was repaired. We did file a complaint with BBB, and are in the process of getting a lawyer to take this to court. I agree with a previous statement, stay far away from Bathroom Crafters of Lombard Illinois.

We got our bathroom done by Bathroom Crafters about two years ago and all I can say is that NO part of it has held up well. The guy who told us how great the tub liners are (the guy who comes to your house and sings this crap company's praises) said they are easy to clean with a mild cleaner like dish detergent- it is not. I cannot get grime off of it easily at all. You can't use anything harder or else the liner will scratch. The sink scratches very easily and the vanity/under sink cupboard has chipped and the paint is starting to peel. We complained initially because the workmanship was so shoddy. My husband ended up re-painting the bathroom after their painters did such a terrible job. The owner did not call us back for an inappropriately long time and then was downright rude and unhelpful. They said the job would take three days - what a joke. It took a full month. We will have to re-do our bathroom again pretty soon and obviously we will stay FAR AWAY from this terribly run sham of a business. I hope this review is helpful and encourages you to say no to Bathroom Crafters.

I had my bathroom redone almost 3 years ago by Bathroom Crafters in Lombard, IL. I spendta lot of money getting a tub liner, tile and installing new fixtures. I have been and continue to be EXTREMELY dissatisfied (even after 3 years). First of all, the tiling looks horrible! I could have done a better job myself. The tiles were placed unevenly. There is a gap between the tub and the vanity - the gap was not caulked, so water keeps seeping through the floor and down into the basement ceiling.

The big issue is the tub...Water keeps getting underneath the liner. Bathroom Crafters has been to my home at least 6 times in 3 years to drain the tub. Although, BC has a "Lifetime Guarantee", no steps have been taken to correct the problem. In order for them to come to drain my tub, I usually have to make 5-6 calls. They have no customer service and I sometimes have to wait 3 to 4 weeks to get someone to come and drain the tub. This has been by far the most frustrating experience!

Like the other person who complained about this company, I am getting ready to file a complaint with Better Business Bureau.

I purchased an acrylic bath and tub liner from Bathroom Crafters in Lombard IL. When I noticed the spnoge feeling in my tub , I called for service . The first response was to re-drain and re-caulk. Again, the same problem, again the same solution. I again called in for service and stated the obvious that there was standing water in between the liner and original tub and the liner need to be replaced. According to the owner , although there is a lifetime warranty it does not cover up replacing the liner only repairing the liner! So, this essentially could go on for a lifetime of non-stop repair for a problem that has not been ever been resolved fully. How can this be? I have asked for a full refund from this company but to no avail,. I currently have a complaint with the Better Business Bureau against them. Although Bathroom Crafters insists they can correct the problem with the water without replacing I have lost all faith in them and do not trust them to follow up.