BatteriesPlus review: Customer service

I have 3 key fobs for my Lexus. 2 were dead. I went in the Centennial CO Batteries Plus store. There was 1 clerk, a man approximately 50 yo. I asked him if he could help me figure out which battery I needed for my key fob. I planned to buy 2, maybe 4 batteries. The packages of batteries appeared to be about $10 for two batteries, so I would’ve spent probably $20. He said if he took the key fob apart he had to charge me $21.99 for each one, but if I paid that amount for each one, he would replace the batteries and then they would be warranted for life. I told him I was not interested in a warranty. All I wanted was to figure out how to get the key fob apart so I could determine which batteries I was going to buy. He said he couldn’t take the fob apart or tell me how to do it, or tell me which specific battery I needed, unless I paid him. I have never heard of anything so ridiculous. He refused to tell me, even though I got the key out of the fob, how to separate the fob so that I could find out what the battery type actually was. So, he pissed me off, refused to help me, unless I paid him an exorbitant amount of money, So I left. I would never consider going back to that store and probably not to any another batteries plus store, ever again, either. I went there in the first place because I had had great experience with the Customer Service people at Batteries Plus in Wake Forest, North Carolina, where I used to live. I don’t know if the clerk i dealt with in Centenial is the owner of the franchise or is hired help, but his customer service is really poor. He lost the sale, even if it was only $20 and lost me as a future customer. I’m going to tell everyone I know not to ever go to the Centennial Batteries Plus store. When I left, I called my son and he told me to go to AutoZone and they would help me figure out what battery I needed and put them in for me, so that’s what I did. The young man at AutoZone even gave me a 10% discount when I told him what happened to me at batteries plus. He showed me how to separate the key fob and determine which battery I needed. Then he replaced it for me at no extra charge. They only had one of the battery type that I needed and he told me that I could probably go to Walmart and get a pack of four or five batteries for about $10, and change them myself, now that he explained to me how to do it. I call that good customer service! The young man was probably not over 25 years old. He is way wiser and has much better customer service than the man that was probably twice his age, from the Batteries Plus store that I went to today.