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Bay Alarm
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5.0 4 Complaints
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Bay Alarm Complaints 4

ComplaintsBoard
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5:32 pm EST
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Bay Alarm Watch out

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

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11:27 am EST
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Bay Alarm Poor alarm service and installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didnt go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didnt even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.

We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didnt bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies!

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8:53 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Bay Alarm Poor service and Installation

Watch out for Bay Alarm! We purchased an alarm system from them after we were burglarized and they used double sided tape on rough sawn lumber to mount the door transmitter. This resulted in another successful burglary at our house where they removed the door transmitter with a putty knife and duct tape. The alarm didn’t go off because the transmitter was taped together by the burglars. If Bay Alarm had used screws to secure the transmitter like the manufacturer recommends, the burglary would have been thwarted. We purchased the alarm to avoid this type of problem. We found out through another more reputable alarm company that they make an in wall door transmitter mounted in the door jam which Bay didn’t even offer us. The installers informed us that they can not use screws as it is a company policy. The managers claim different. The install was bad however the response from Bay Alarm was even worse.
We invited them to look at the install and at the same time provide a security assessment of our needs. All they did was say there was no liability. They didn’t bother to provide any feedback on how we could upgrade the system to prevent future burglaries. When I asked the sales rep about the 90 day money back guarantee, he informed me that we had to have a good reason! Just one more example of the poor product and service provided by them. We changed alarm companies! The picture of the door shows how the adhesive did not work and the picture of the transmitter shows how easy it was for the burglars to remove it without sounding the alarm.

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Is Bay Alarm Legit?

Bay Alarm earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Bay Alarm stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Bay Alarm's reputation as a trustworthy leader in their field. Customers can rely on Bay Alarm's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Bay Alarm. The company provides a physical address, 6 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Bay Alarm resolved 100% of 4 negative reviews, its exceptional achievement and a clear indication of the company's unwavering commitment to customer satisfaction. It would suggest that the company has invested heavily in customer service resources, training, and infrastructure, as well as developed an effective complaint resolution process that prioritizes customer concerns.

Bay Alarm has registered the domain name for bayalarm.com for more than one year, which may indicate stability and longevity.

Bayalarm.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Bayalarm.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Bayalarm.com you are considering visiting, which is associated with Bay Alarm, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several positive reviews for Bay Alarm have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

Bay Alarm website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Bayalarm.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Bay Alarm.

However ComplaintsBoard has detected that:

  • Bay Alarm protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
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4:26 am EDT
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Bay Alarm Simply upset at their lack of professionalism

Their Anaheim branch is simply horrible. The sales manager, believe his name was Ryan, cannot be trusted. In their sales pitch, they claim their so much better on the service end of things than their competition. I don't think so. Their "own" Bay Alarm technicians are the most inexperienced in the industry and are only capable of doing very "bare bones" systems. Anything taking over 8 hours to install, they sub out for. I found that out the hard way. Than things were left out of my original talks with the salesman and there I found this balding idiot, Ryan. Yuck, he's simply pathetic and he has no good management skills; at least none shown to me. Stay away from them if you can. I ended up going with POST Alarm in Arcadia, CA.

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May 16, 2016 12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

We have had alarm since March 2015. It hasn't been working since October of 2015. We were not notified until May of 2016 and were billed in March of 2016 for another year of service. They refused to prorate our bill or refund our subscription to this service even though it wasn't working. They seem to want to take advantage of elderly people. Customer service was terrible and no help at all. DO NOT USE THIS SERVICE IF YOU CARE FOR YOUR ELDERLY PARENTS.

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Overview of Bay Alarm complaint handling

Bay Alarm reviews first appeared on Complaints Board on Jul 25, 2008. The latest review Watch out was posted on Feb 4, 2010. The latest complaint Watch out was resolved on Feb 04, 2010. Bay Alarm has an average consumer rating of 5 stars from 4 reviews. Bay Alarm has resolved 4 complaints.
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  1. Bay Alarm Contacts

  2. Bay Alarm phone numbers
    +1 (877) 498-1355
    +1 (877) 498-1355
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    Careers
    +1 (800) 610-1000
    +1 (800) 610-1000
    Click up if you have successfully reached Bay Alarm by calling +1 (800) 610-1000 phone number 0 0 users reported that they have successfully reached Bay Alarm by calling +1 (800) 610-1000 phone number Click down if you have unsuccessfully reached Bay Alarm by calling +1 (800) 610-1000 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm by calling +1 (800) 610-1000 phone number
    New Customers
    +1 (800) 470-1000
    +1 (800) 470-1000
    Click up if you have successfully reached Bay Alarm by calling +1 (800) 470-1000 phone number 0 0 users reported that they have successfully reached Bay Alarm by calling +1 (800) 470-1000 phone number Click down if you have unsuccessfully reached Bay Alarm by calling +1 (800) 470-1000 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm by calling +1 (800) 470-1000 phone number
    Current Customers
    +1 (925) 935-1100
    +1 (925) 935-1100
    Click up if you have successfully reached Bay Alarm by calling +1 (925) 935-1100 phone number 0 0 users reported that they have successfully reached Bay Alarm by calling +1 (925) 935-1100 phone number Click down if you have unsuccessfully reached Bay Alarm by calling +1 (925) 935-1100 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm by calling +1 (925) 935-1100 phone number
    +1 (510) 452-3211
    +1 (510) 452-3211
    Click up if you have successfully reached Bay Alarm by calling +1 (510) 452-3211 phone number 0 0 users reported that they have successfully reached Bay Alarm by calling +1 (510) 452-3211 phone number Click down if you have unsuccessfully reached Bay Alarm by calling +1 (510) 452-3211 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm by calling +1 (510) 452-3211 phone number
    +1 (707) 776-2910
    +1 (707) 776-2910
    Click up if you have successfully reached Bay Alarm by calling +1 (707) 776-2910 phone number 0 0 users reported that they have successfully reached Bay Alarm by calling +1 (707) 776-2910 phone number Click down if you have unsuccessfully reached Bay Alarm by calling +1 (707) 776-2910 phone number 0 0 users reported that they have UNsuccessfully reached Bay Alarm by calling +1 (707) 776-2910 phone number
    More phone numbers
  3. Bay Alarm address
    60 Berry Dr, Pacheco, California, 94553, United States
  4. Bay Alarm social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024

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