BeautifulHalo
Reviews and Complaints

Purchased a gift for christmas in december. Told would receive in time. Arrived in february. They sent the wrong size. Attempted via their website and email to return and get refund and they refused. No phone number. Don't respond to email. Finally got a response via website and they claimed they sent the correct size - despite me emailing them a picture of the label showing the incorrect size. Stuck with a wrong size product that I can't return. Horrible company. Stay away.

I wish I would have looked up reviews before purchasing a lamp from this website. I found the perfect lamp & decided to give it a try... Knowing it would probably take a few weeks to get it from china. I ordered it in mid december and finally received my lamp 2 months later.

When I contacted customer service about the order they were brief and said it was out of stock and had no idea when new ones were coming (but it wasn't out of stock when I placed my order).

When the lamp finally arrived I opened it to find no directions, a crap ton of lose parts/pieces/screws, no outlet plug in & no switch. I didn't know that i'd have to be an electrician to figure this out?!

I messaged customer service with my discontent for the product and to get some answers (surprised I received such a quick response), all I was told was "send a picture of the parts and we can write you instructions." are you kidding me? Is this a serious response? This has got to be the worst customer
Service I have dealt with. If it was a cheap lamp than I get what I pay for, but I paid about $60 for this! Definitely not ok, and I feel like there's nothing I can do but warn others not to purchase anything from this site.

I ordered a black NASA sweatshirt in January and haven't received shipping confirmation yet. I understand that these things take time especially because I live in Canda but I've looked up your reviews and there are scores of people who have similar complaints. You have my money already and would really like to know my sweatshirt is going to get to me without having to send 5-7 emails to your company or giving you a bad review as others have

Delivery was very long. Then my 4 products arrived without any paper in a very unprofessional delivery way. The lght fixtures don't have the bulb supposed to be included. Plus my fixtures are not compliant for the US so no electricians wants to install them (dangerous they say).

The customer service was super bad. I had to beg for an answer and then it didn't want to refund me. Asked me to ship at my own expense to China + wait and see.

So bad! This website is a real scam.

I made an order and never received my item and BeautifulHalo stole my money! No matter what you do, just don't order anything from them, they are not to be trusted and should be out of business for scamming innocent people!
They did not give a tracking number so I contacted them and asked for one. When I received my number and tried to track my order it showed nothing, so I realized that number they gave me was fake. I tried to reach them many times but they stopped replying.
Recently I finally received a message and now they say that I received my order a long time ago! That is a complete lie, I never received anything!

I placed an order on December 18, 20176 still have not received my order. Talked back and fourth with someone through a tickets and they promised me it would be here within 7-10 days. That was a joke. Finally asked for a refund and they assured me it was in way.. Told me I would get a full refund if it wasn't here by Jan 30th. Tried contacting them and now they won't respond. Horrible customer service and I am guessing this is a fraudulent website since I have seen all the other complaints.

Hi I'm writing regarding a black playsuit I ordered on the 22nd of November and still have not received it yet. The product did say 5/8 working days but I have not had a confirmation email to say the product has been shipped yet. Please could some get in touch with me asap re Harding this as I need the out fit before this Friday.
Thanks laura.
My email address is laurakeenan792 @gmail.com

ordered sweatshirt for Christmas, and it didnt show. When I went to the customer service, they gave me a bull* tracking website. The product never arrived, and customer service did not reply to my request for a refund. This company is nothing more than a scam. I hope someone who is thinking of ordering from them... doesnt make the same mistake I did.

I bought a printed baseball jacket in blue for $44.01 paid for via PayPal from Beautifulhalo.com and I have not received it yet. I was sent an email saying that it was shipped on Dec. 13, 2016, with a tracking # but when I tried to track it through the suggested app, they had no record of it.
I tried their live chat sales rep link and it just pulls up a blank blue page. Through some research I was able to finally find a phone # for the company in Hong Kong China it just rings busy or is possibly not even hooked up at all. It all seemed legit but are obviously a total scam!

My daughter ordered a jacket, measured to make sure she ordered the right size. When she received it the arms were too short compared to the rest of the body and the button holes were not cut out. When I contacted customer service to ask for a return they first asked if she measured properly, then offered 20% refund and told us to cut the holes ourselves. They then offered 40% refund or that we ship it back to China at our cost and that the free S&H that was part of the order would be deducted from the refund. Won't tell me what that amount is and I have no confidence that they will even issue a refund after they receive the item. I'm sure they will claim I never sent it, plus the cost to ship to China will be more than the cost of the jacket. Very dishonest, DO NOT BUY FROM THEM! My credit card company is investigating them now.

My 17 year old daughter saw an online ad advertising a hoodie she liked.in the ad an adult was wearing it so she asked for it for her Christmas. Without hesitating we clicked the link, it said "one size" therefore we ordered it. I wish I had read the reviews on here before doing so.

Item arrived weeks later, it was so small it would only suit a kid of about 8 or 9 years old. I contacted their customer services who offered me a 20% refund. I said this was no good as it was no fit for purpose.

I wish I had just paid by credit card as they mucked me about so much I ended up having to escalate the problem with Paypal who insisted I would have to send it back fully traceable to Hong Kong (even though they have a UK address listed on their website) - which would cost me more than the item itself. Then Beatifulhalo offered a 04% refund. I cut my losses and accepted it. Guess what next moment when I chased the refund they offered 20%. After days of hounding them they eventually refunded me 30%.

This company obviously have no morals whatsoever, I recommend all buyers to avoid them at all costs.

I ordered a chandelier from this company which took weeks for delivery. Upon delivery the box was in very poor condition, there were absolutely no instructions. The unit looked like it had been perhaps a return at some point since there were some crystals partially hanging from it.in addition,
There is no certification markings similar to ul that we use in the united states.
Once the contractor installed it we came to find out there are no bulbs that fit this unit! Upon opening a ticket with their customer service they referred me to use e12 / e14 base. We still cannot find a bulb with that base to fit in the chandelier. We have been exchanging back and forth for days and I have lost patience. At this point I need a refund since the unit is inoperable. They continue to send me the same information without solving the information. Buyer absolutely beware! I question whether this unit is even safe with absolutely no certification markings... I absolutely would never never use them again and highly recommend you do not do business with them.

I order a light for my grandsons new bedroom for christmas on november 14th. I was charged $51.86 to beautifulhalo. I have received no information or tracking on this order,. Which is now over 5 weeks and no receipt of product or tracking. Where is this light? Are you scamming me. I will contact paypal to refund my money if I do not hear from you soon.

I purchased 3 "light fixtures" from this China-based online company. Two of the fixtures arrived requiring total assembly. I mean total assembly. It was a six pendant light. Each wire had to be attached individually to the base. Unbelievable. There were no instructions. I emailed back and forth for days only to be told "just attach the wires to any other wire, the colors don't matter". My electrician (yes, you will need one.) indicated that the wires should not be interchangeable but he will figure it out. The second fixture was a sconce made of very cheap resin, not metal as indicated. The third fixture was advertised as a 14 bulb pendant and was pictured and described as having bulbs, but was sent with none. I only bought the fixture because it came w/ the "Edison" bulbs which would have cost $7ea in the U.S., so this was a good deal - so I thought. I would not have bought it if the bulbs were not included. I emailed and asked where they were. I was told it didn't come with bulbs and was referred to the recently changed product photo/description. Luckily I had a screen shot of the photo/description at the time that I ordered my item. After I sent it to them w/ an email demanding my bulbs, or postage to send the item back, I was ignored. After several unanswered emails, I opened a dispute w/ Capital One. Only THEN, did B. Halo offer to send the bulbs if I closed the dispute. I refused to close the dispute until I received the bulbs.in the meantime, Cap1 reversed the charges. B. Halo then somehow had my card re-charged for the original amount and still did not deliver the bulbs. I am in credit card dispute hell now and still have not gotten what I paid for. Buy from Lamps Plus or some other reputable company.

Big disappointment as my wedding dress is not as it is showed on the picture. Different lace and totally different/cheap finishing. The quality is not good too. I keep the dress as I can make some changes on my own extra cost, it's not worth to send it back and pay VAT again. I tried to get some answers from customer service but they cannot guarantee if the dress on the picture is the dress I'm going to get. Their main point is to sell. The only positive feedback is for fast shipping and good communications once I've made the order. I hate to give negative feedback, but this is what happens when you get something average instead of something beautiful. I mean my wedding dress.

They charged my paypal account for 120 bucks. I emailed them to ask what the charge was for as I never received a receipt or confirmation. I did not get a reply. I filed a complaint with paypal who ruled in my favor. A couple days later a couple lamps arrived on my porch - I didn't have a chance to refuse the package - so ultimately paypal ruled in their favor. Now I have 2 lamps I have to try and sell second hand to get some of my money back. I would advise anyone to avoid this company. They are based in China so you will have no legal recourse if you lose a large sum of money due to their unethical business practices. BTW they hide behind the alias of "beautifulha" so watch for charges paid to that company name.

Do not deal with the unscrupulous company under any circumstances.
I purchased a light fitting. I also purchased "insurance" to cover any breakage. The light was finally delivered and every pane of glass was smashed and the frame of the light was bent. I foolishly believed their web-site and expected a refund... They insisted I send detailed photos to that they could make a claim against the freight company... finally I was offered $20 and told to get the glass replaced... Then $30, then $40. Fortunately I paid through Paypal and after 3 weeks or so, was refunded the cost (thank you Paypal!), but only after sending back the broken light at a cost of over $70.

These people are thieves and liars.

They know that the cost of returning goods to China usually makes it prohibitive and most people give up. They insisted that I return the goods and were surprised that I actually went through with it. I have no doubt that they were planning to use my photos to make a claim from the freight company and refund me a pittance. They would have made a profit!

I contacted the freight company so they would be aware of these people. Apart from the breakage, the quality of the light was very poor. I lost money by following through but it was worth it.

I ordered almost $2000 in lighting and shipping costs. Almost all of the items arrived and looked nothing like what I ordered. Different colors and sizes. After numerous calls and open ticket items, I heard nothing. I finally challenged the charge w the credit card and had to have experts submit that I was in fact shipped the wrong items and deserved my money back. I have the incorrect items and they should pay for the shipping to return them to China. They keep insisting that I should pay and if I don't, my personal information such as address and credit card info and mobile will be shared on line. I am about to hire an attorney. Never never order from here. I should have read the reviews.

Ordered two dresses from BeautifulHalo a month ago and when I did not get a tracking number I got suspicious and emailed their customer service. They promised to give me a tracking number and I received it only a week later and the worst part was that it was not working. I asked for a proper tracking number and they said that they already gave me one and had no idea what was wrong with it. Then I asked them to tell me where my order was and when will it arrive and later they replied that my order could not be found! What? Asked for a refund and they refused and told that it was their final decision! Worst online shopping experience ever!

I recently bought a jacket and a skirt online through beautifulhalo and paid extra money to have them shipped in 3-6 business days because I wanted to wear them to a concert that was coming up. I ordered them twelve days before the concert to make sure they would arrive in time, but by the time the concert rolled around, the order details still said 'processing'; they hadn't even shipped yet! It was very frustrating, especially because I had paid *extra money* to get them on time and even if I hadn't, they hadn't even shipped twelve whole days after i'd ordered. Also, there are countless promo accounts on tumblr and who knows where else advertising the site and the clothes and i'm pretty sure they are all run by people who are getting paid by the company to do it. I haven't even received my first order and I already know I won't ever be buying anything from this site again.