Bell
Reviews and Complaints

For three months called bell because bill not right and got a lot of promises and very little to show for it last bill was about $80 to high and ended up speaking with some one on may 31 2017 who insulted me and got rude on the phone so now just got rid of Bell my house. Bell is not worth the aggravation
if they did what they said they were going to do - we wouldn't have a problem

We called bell and request them to cancel our services due to bad services, slow internet. They didn't mentioned about the cancellation fees or didn't send me any e-mail regarding that, just send me the last bill, which we paid, which was $120.79 and then again we received the bill on April which was $46.30 and we spoke to the bell representative Ken, badge # 041056, Ref# EY98346, He told my wife to disregard the bill and this is what we did and think there is no more charged made by Bell, but again, Today May 14th, 2017, we received the bill of $215.80 and we are very disappointed by their unprofessional service. We disconnect the services in March so why we are getting the bills even though we paid the last bill? Today April 26th we spoke to their Supervisor Mourad he was extremely uncooperative and was saying that he is supervisor and we cannot waive off these charges nobody can waived off these charges in the world. he sounds very weird, Bell is a big company these waiving these charges is not gonna effect, company not gonna loose business but they have no respect and feeling for their customers, they can do anything say anything they like and want?
I feel very disrespected, bell didn't have respect for their customers everything is money for them.

Your Desired Resolution:
As per their Representative Ken told us disregard the bill so why we get bill again? We want to waive off all the charges after miss information. Unprofessional attitude of supervisor and representative, not received any e-mail for the last bill/ cancellation bill, the person told me after last bill i will not gonna received any bill and still we are receiving bills from them.

I brought my cell phone into the bell mobility store at the Cambridge Center in January of this year. They lost my paperwork and misplaced my phone. I never got it back until March. When I got the phone back it wasn't even fixed. I have an extended warranty through world lynx and they couldn't even find that. I took it back in the next day and voiced my complaint. They sent my phone back again. It is now May and they didn't call. I trouble getting in touch with the store. After all this time they are now telling me my phone cannot be repaired. Worst service and attitudes.

Twice in 2 hours we have had a rep from Bell Canada ringing our door bell to sell us the fiber package. We have been polite and said we are not interested. This last fellow felt it was an acceptable practise to yell at us. Like that will make me want to pay more per year for things I don't want.

This is unacceptable we have not been a customer of Bell and will never be with this terrible method of harassing people after being told no repeatly. No is No!

I have been with Bell for a year now, and today I got a 30$ extra charge on my billing for unknown reasons, turns out my phone, from Bell, changed the dates of billing by itself. Now I am 800mb over my limit and they charged me over 30$ for their mistake. The only option for me was to switch to an expensive 80$/month arrangment or to just pay the 30$. I am incredibly unsatisfied with the service I have been provided. I will not go with Bell ever again. My contract ends in December and make sure I will not come back here ever again. The phone THEY provided me had a technical problem which led me to have an extra 30$ charged on MY account for THEIR mistake.
What a ripoff.

After speaking with an employee yesterday (brittany ex97387) May 10, 2017 I was told that my tablet was active for a year after I had requested it to be cancelled. I was surprised to hear that the tablet was active and being billed for 10$ a month. I requested this be cancelled immediately. I then requested this be returned for the entire time period which it was active after my request. Her policy was 3 months return. After I told her this is not good enough, the whole situation is due to bell not doing their job and cancelling this in the first place, she tells me there are no notes on this and if I were to do everything a customer wants that bell wouldn't be a company for very long.
This lack of performance one year prior has cost my family and I more than 100$.
I ended the call with Brittany after requesting a manager call me back.
Her manager called me back today May 11, 2017 and said he looked through all the notes and cannot find anything stating this was entered for the cancellation of my tablet line. I am beyond certain it was requested and can only assume it was a problem with the manual entry of notes. After this manager had asked me why I never noticed, i told him that i don't look at a 100$ bill which auto charges on my visa. He then went back to "after extensive checks on the notes in your file there are no records". I have had enough of the run around, I want my money back and an apology. I asked the manager to better do his job by checking the recorded calls list for my transactions and it will be clearly stated my request. He took offense to this, I told him sorry he was insulted but it changes nothing, he could better do his job by checking the recordings.
This is going to be escalated publicly on every media site regarding communications I can possibly find and I will maintain it for the rest of my days. I do not appreciate people being lazy, not heeding advice and taking money from me.

When you cancel your service with them (like many do since they rip off their customers - I had a 95% increase in my monthly charges over the course of 23 months with no changes to my services), they will send you the final bill but they will remove all credit they had promised you and you had been receiving for however long you were their customer. They refuse to pro-rate their promos and give you a portion of them just because they are money hungry pigs who could care less about you.

Be warned about this before you cancel your services mid-month because it may be cheaper to actually keep their crappy service til the end of the billing cycle to ensure you get the promos they promised you. Oh, and by the way, they put all three of your services with them on separate billing cycles just so they can screw you even more and not cancel all your services at once so they can then remove the promos on your other services for partial months.

I signed on to Bell Fibe, internet and TV at the end of September 2016. It also included home phone service. Internet was unlimited and TV included certain packages. All of this for $99. The bill was supposed to be slightly higher at $116 due to something I added. I have never received a bill for $116. They have ranged from $167-187 a month. This is a long ways from $116.

Each month I call to get a credit for the difference. About an hour is wasted every time as they pass me to loyalty to resolve the price issue and assure me the next month will be right. Tonight I wasted 2 hours and they have come up with nothing. Am starting to wonder if I should charge for my time.

I would warn anyone thinking of switching from a competitor to Bell because of a price offer. They will never see that price. I don't know anyone who deals with Bell that gets billed properly.

On April 21, 2017, at 8:00 am I attempted to use my home phone, to my dismay there were no line, I then tried to send an e-mail only to find that the internet was also disabled, next I ask my daughter to use the cell phone to call Bell Canada to report the issues that cell phone just as dead as all the other services. I went to my neighbor that time in the morning to borrow her phone since I had an appointment to confirm for that morning. I then called bell Canada at that time approximately 8:30 am and lodged my complaint with the services department, the first agent asked me to hold so that he can contact a person that's in a better position to offer me help within a reasonable time, however, after waiting of the line for over 45 minutes, I was transferred to another department who advised me that they would send a technician at approximately 12:00p.m. to look into my concern.

I came home at 5pm on Friday to still no bell services, I again called the service department and was again told that the services would be one soon. I became frustrated when after midnight on Friday April 21/17 no bell services were visible and so I disappointedly went to my bed with certain hope that the line will be usable in the morning of April 22/17.

My daughter -in- law woke me up at approximately 6:30 am to announce that my son was not in the house I immediately reached for my phone to dial his number, again there was no line, I became hysterical at the thought of not being able to contact my son, of course I again I visited my neighbour, this time she advised me to change bell, and use her carrier, I was unable to answer her at that time as I was too much of a panic mode. After several calls I could not get any answer from my son's cell phone. I became very agitated and frustrated at no be able to reach my son and the fact that my phone was not in service for him to call if he need to.

I continued to call bell Canada in the hopes that I would be able to eventually get some service to at least my home line, but to no avail. My friend came to visit me since she did hear from me as we usually conduct bible studies every evening over the phone, I then borrowed her phone to contact Bell one last time to help with my phone service. Again I was told that there were no one could assist me because there were no more emergency technicians available until Monday as all the appointments are taken. I don't see how this could be possible when in fact I was calling bell constantly from 8 am on Friday until closing time and again from early Saturday morning to after 2:30 pm and when every agent and department I called turned their back on me.

My son called around 1pm just to inform me that he was pulled over by peel police for a driving infraction and was calling my home phone several times, also the duty counsel from the Brampton court called my number several times to notify me of this situation and I was not able to attend the court to assist my son. Could Bell Canada ever render a reasonable compensation to me in light of what I went through: not knowing where my son was and not being able to answer his calls for help when he needed me

I had several deadlines to meet in completing important forms and applications which I planned to complete on Friday morning but, again had no internet services. My daughter could not use her cell phone as no service was available to her as well. I had left messages
with medical offices to contact me on Friday to schedule important appointments this was not possible without a valid line.

My life was totally disrupted. I was left in fear and with anxiety.

Again, could Bell Canada adequately compensate me for such putting me in a state of great disturbance, confusion, and uncertainty?

I would expect to be treated with more respect and dignity being that I am dedicated customer to Bell Canada for over 33 years.

Now I'm left wondering was it really worth it staying with Bell Canada for over 3 decades-maybe another carrier would've shown me more gratitude.

Typically I have to call about 4 times before speaking to someone who will even lift a finger to do anything about any problem. Usually the first few times I call, I get put on hold before I even describe my issue, and then I get hung up on after being on hold for 20 min. I'm guessing they outsource their customer service to another country and those people get paid hourly so they just put customers on hold while getting paid and not having to actually solve any issues.

Secondly, I got bell business tv so I can play sports at our business. A few months into the tv contract I get a letter that I have to pay extra if I want sports channel, and that sports channels are now only for bars with liquor license. They cancel my sports channels and expect me to pay extra. Bell breached the contract, even though they get away with it by stating they can "change policies"anytime. Then when I want to cancel because i've had it with their bs, and them actually breaching the contract from their end, they try to say since I am the one who is breaching the contract I have to pay penalties and cancellation fees. Seriously?

Thirdly, I pay 2 weeks in advance for my bills, and still get charged late fees. When I finally got through to someone in customer service, she took the overcharge off, she couldn't tell me why I got charged for that in the first place, yelled at me, and then asked if I can give her a 5 star rating on the bell survey. Are you #ing kidding? I gave her a one start, and still felt too generous.

Fourthly, I get 3 separate bills for each service. Hi bell its the 21st century where companies simplify things and make the clients' lives easier, not the other way around. Why am I paying 3 separate bills with 3 different due dates?

How is bell still in business?

I was approached by Bell sales people and offered a fixed price for all the above services. Having very little confidence on the integrity of typical sales people, I requested a written confirmation of the offer prior to accepting same. All details were emailed to me and I agreed to switch at the time for a fixed price for a two year term. However, my first bill was much higher than the agreed written rates, I had to escalate my complaint since customer service declined to acknowledge my genuine complaint. Finally, a case manager was appointed by Bell and I had to forward all the email exchanges prior to my bill being rectified by the case manager, although as a customer I did not need to go through such unnecessary and unwanted aggravation particularly since all email exchanges were on file but the case manager kept saying these were not on file until such time I forwarded the emails. Great customer service! My rates have increased unilaterally inspite a 24 month written contract being in place. I called customer service today around 5.40 pm and was transferred to the loyalty department . After about 45 minutes on the line he concluded that he could not assist as these charges were due to enhanced Bell services. I made all out efforts to explain that I have a written contract for 24months. To say the least, I am extremely disappointed at this illegal gouging by a so called reputable company!
It should state in bold in your advertisements that prices aren't guaranteed and maybe people will think twice before switching to bell regardless of what the staff states.

Contacted Bell mid-March to close the account for my father, 88 years old, being moved to a retirement home. Date to be closed was April 5, as his condo was being sold... which I told Bell. I also complained about the significant credit (over $400) on his bill because of the dreadful bill design. frustrating call, that took over 2 hours, including wait time, but normal for Bell. Note that they would only commit to issuing a refund cheque a)if I contact them again after closing to request it b)to be issued at an unspecified date c)with no interest on the monies they held being paid

April 5, Bell sends a letter saying they need their modem back, note that this is the day of the closing! So its too late to retrieve the modem and we owe then $75.00. This leaves a net of $45.00 due to my father.

Another hour on the phone today, talking to customer service and a supervisor. I offered, not particularly nicely, to eat their $75.00 charge for the modem, take the $45.00 credit still owed to my Dad... all to close the issue. This offer was NOT accepted by Bell.

Besides sharing this content on as many social media sites as I can find, my 'desired' resolution is to never have to deal with Bell again.

Shame on Bell, for a very bad bill design, for not owning that they are part of the problem, for continuing to issue bills monthly and accepting payments when no money is due, FOR TAKING ADVANTAGE OF AN 88 year old man.

BELL account [protected]

I would like to know why i'm receiving phone call from bell canada telemarketing or whoever from india name john or paul every single day? And i'm on the do not call list?
It's annoying the the air duct service people now...
Yes, I don't want bell canada service, and it doesn't matter how cheap deal I would get just because your indian promotion people its fxxking annoying

So last week I decided that I wanted to add the TV and phone as I already have internet for a very long while. So I call them and ask them about it and I get a decent price. So I order it and the appointment was made for Monday on a day I work so I still took it otherwise I would of get it at the end of April if I wanted an appointment for weekend.

So far so good until today the day where my services are suppose to be here. So I leave work around 11:30 and arrive around 11:50 but guess what the technician has already pass by and said I wasn't there. Seriously it's not even 12:00. So obviously I'm mad. So I decide to call them and this is where it goes to hell. I'm talking with one agent that tells me they can't do nothing. Seriously I'm mad right there. Then I get transfer to cancellation cause I'm pissed and do not wish to have another appointment due to them not following their own rules. So they cancel the order.

Then I ask for cancellation for the internet I already had so I can get a few bucks off my bill per month. So again I need to repeat everything but the call hangs up while on hold so I get redirected to another agent which I can't hear cause the tone of voice is so low. So I get transferred again until I get a supervisor but she try to enroll me again and I kinda want my tv so I say ok for Sunday only then she said she will call back. I was surprise that she call me back but she said $155 for the bundles. I'm like, "Hell no, that's not what I was suppose to pay if you would done your job correctly."

I'm so pissed that I asked for someone who takes complaints but she said she's the one that will do it. I'm so pissed off. She offers me $20 for all the unfortunate thing that happen to me. Of course I take it as it's better than nothing But seriously Worst customer support and very very bad technician. I hate Bell. I will not refer you. The worst is I had a couple friend that wanted to go with them if all went good for me. So they just lost a few customer because of a stupid technician that just care about money and not customer.

Anyway so to resume I don't get the service I asked for then I get an horrible customer services throwing me at different agent and all this for more than two hours on the phone and having to repeat multiple time. The only reason I did not cancel my internet is that I need a fast upload and download speed so 300mb down 100mb upload unlimited.

We subscribe to MLB at $200 a season . Last night there were two baseball games in a row on the same channel - 1486 . The first game Boston and
Pittsburgh lasted for 12 innings well beyond the 10:30 scheduled time for
the LA Angels game to start . When it became obvious that the Boston game was still going on at 10:30 pm, why wasn't the LA game switched
to an empty channel ? This situation will arise often during the season
because the first game is delayed due to weather issues or a tie at the end of the game .
I spoke with someone in tech support who said that MLB supplies the games . Yes they do but they do not dictate which channel the game must be broadcast on . That is up to Bell . That means someone has to be paying attention and move the second game to an empty channel.
This is a premium service and the customers who pay deserve premium service,

Over the last year we have had 5 separate Bell door to door sales people aggressively trying to pitch us on changing from Rogers. Every time we tell them what we pay they claim to be able to match it or beat it by $10, however my cell phone would increase $10 so net/net I am no better off. I have consistently said no to this since it makes no sense. One sale person (who actually is someone we know personally) said flat out he couldn't do better than the deal we have through Rogers. Unfortunately, a neighbour fell victim to this scam and switched from Rogers to bell and is paying significantly more with a lot less service and channels. I would sincerely appreciate it if next time we tell the door to door people we are not interested that they flag our house and document it so they don't come back 6 weeks later only for the same thing to happen again and again (definition of insanity). This approach is not winning over customers and in fact is only worsening the Bell reputation in the area.

We have had Bell TV/Internet/Phone Service since July 2016. We decided to move from Rogers after a couple of Bell representatives came to our door. My husband and I were very sceptical about the product, but they talked up a good game. Basically, now knowing what we know, it was all lies. The rep actually gave us his name and phone number, but when the problems started happening, we couldn't contact him. The price looked good, we were told that we would have everything we had with Rogers and better service. That's when the lie began. We do not receive anywhere near the stations we had with Rogers. If we had everything, we would probably be paying more than we had with Rogers. Even our phone service - we don't have caller ID - apparently this is extra, and we are already paying $10 more for that than what we had at Rogers We have had the worst service EVER with the TV and internet. Since the day we received it, the TV crashes all the time. Blue screen of death. Over and over, every day. One thing your guys promised us was that we'd never see the buffering signal when trying to upload a tv show or movie. Which is basically true, as the tv crashes every time. My husband has spent literally hours upon hours talking to different Bell representatives on all different levels to try and fix it. The most upsetting part is, at no point has anyone ever documented the conversations, even now, as he is talking to one of your people, he has been passed to 4 different people and I have to listen to him tell the story ALL over again, from the very beginning. We have had the modem replaced, PVR, and a receiver replaced. A technician came out last week and couldn't find anything wrong with it. Moments after he left, it crashed, and continued to do it all night long. We have a TV in the bedroom, the picture on this tv is pixilated 100% of the time in the evening - well, when it hasn't crashed that is. When someone gets on the internet, everything crashes. Your techs have no idea why it's happening, NO one can fix it. Yet, none of this has been documented. The rep he is talking to is now is suggesting someone else come out to take a look at it. What for? So the tv will crash moments after the tech leaves. Bell Canada, we signed a contract with you, we have been paying our monthly service fees and you have not been provided any of the services we signed up for. You are not upholding up your part of the contract. We want this situation fixed NOW, or our money back since July 2016, so we can move on.
A Bell rep just called my husband - he was going to try something. But also confirm that a technician was coming out April 26, 2017. Which is extremely funny, as the person my husband was speaking to confirmed a visit for tomorrow night - which is March 30th. Bell - you can't even get that right. No more time can be wasted with this. We want off the hook.

[names removed]
Please note that this has already been put into Bell Support as well

Hi I was using Fibe 25 (25 Mbps) service for the past year and half with some issues, but in 90% of the time working fine. when was installed I was told 25 Mb for fibe TV and 25 Mb for internet. Due to price change I thought it is almost the same price to upgrade to Fibe 50 (50 Mbps) and have double speed, when upgraded I realized I am getting exactly the same speed of total 50 Mbps but now they explicitly split between TV and Internet giving me dedicated 25 Mbps for TV and 25 Mbps for Internet which is called Internet fibe 50. what a rip off. Nothing changed speed wise, it is exactly the same as when i paid for Fibe 25.

can be contacted by e-mail [protected]@hotmail.com

My contract is up for renewal at the end of this month, so I get a phone call from bell Canada about upgrade and they are a special on 1 GB for $25 which will bring my no monthly payments to $95 for 1 GB. I have explained to the lady how I got screwed by bell Canada for at last 5years where I have been paying $65 a month for no Data no nothing. When I told the young lady that I will be going with a new phone company where they offered me a 5GB for only $55 a month, that's when she said there is no way any company will do that for anyone, also told me to have fun with that and the 5GB and hangs the phone on me. I have never received such terrible service in my life before, also that's why I will be cancelling my wireless networks from bell Canada.

I was approached by Bell sales people and offered a fixed price for all the above services. Having very little confidence on the integrity of typical sales people, I requested a written confirmation of the offer prior to accepting same. All details were emailed to me and I agreed to switch at the time for a fixed price for a two year term. However, my first bill was much higher than the agreed written rates, I had to escalate my complaint since customer service declined to acknowledge my genuine complaint. Finally, a case manager was appointed by Bell and I had to forward all the email exchanges prior to my bill being rectified by the case manager, although as a customer I did not need to go through such unnecessary and unwanted aggravation particularly since all email exchanges were on file but the case manager kept saying these were not on file until such time I forwarded the emails. Great customer service! This was all done under Bell reference no.
G86C35Y8
My rates have again been increased unilaterally inspite a 24 month written contract being in place. I called customer service today around 5.40 pm and was transferred to the loyalty department and spoke to Ms. Lin at length. After about 45 minutes on the line she concluded that she could not assist as these charges were due to enhanced Bell services. I made all out efforts to explain that I have a written contract for 24months. To say the least, I am extremely disappointed at this illegal gouging by a so called reputable company! I will appreciate if you look into this matter at your earliest opportunity and advise. You can find all details under Bell reference #G86C35Y8 in respect of the contract which categorically details all pricing for the duration of the 24 months.
Thanks for your assistance.
Farid Salam,
1360 York Mills Road, Apt-611, North York, ON:M3A 2A2
Tel:[protected]
Email:[protected]@hotmail.com