benuta
Reviews and Complaints

I got a rug from benuta and it came folded up in a box. Now it's got these creases that just won't go away. I've been trying to get it flat by putting a heavier rug on top but even after a month, it's still not flat. I reached out to benuta to ask about returning it but I didn't get any reply. I've sent a couple more emails and still nothing. Ended up having to go through PayPal to get the situation sorted and they said I'd get a refund if I sent the rug back, but I gotta cover the shipping, which is like 20 bucks. Just a heads up about this company, might wanna think twice before ordering from them.

I bought a rug from benuta and honestly, it wasn't what I expected. The quality just didn't meet my standards. When I decided to return it, I found out they charge 20 pounds for returns but don't offer a pick-up service. So I gave them a call, hoping they could sort out a pick-up from my place, even if it meant paying extra. I ended up talking to several people, all of whom were German and spoke only a bit of English. I tried to explain that I couldn't manage to get the rug to the post office myself, but they didn't seem interested in helping. They came off as pretty rude and at one point, I even thought they were pretending the phone line was cutting out. Honestly, this experience was just terrible. I'd advise against using this company – it's just not worth the hassle.

Been eyeing a rug on benuta for a while, they had it listed at a decent price for weeks. When I finally decided to pull the trigger and added it to my cart, the price suddenly doubled. Confused, I reached out to their customer service and they told me it was some sort of glitch. But when I tried to purchase it again, not only had the price gone up, but the discount they were offering before had shrunk by a lot.

I just wanted to pay the price they had advertised, you know? We went back and forth over email for a bit, and then out of the blue, they're asking for my phone number. I wasn't about to give that out, so I refused. Their reply was just bizarre:

"We will not nowhere."

"Sorry"

That's it. Like, what does that even mean? It's either a really bad way to do business or it's straight-up scammy. Either way, I'm relieved I didn't end up buying from them.

I bought a couple of rugs from benuta and honestly, they didn't match the pictures at all and the quality was pretty disappointing. The shipping took way more time than what they promised on their website, and when I tried to reach out to their customer service to figure out what was going on, they were no help at all.

When I decided to send the rugs back, it was a real hassle. I had to carry these super heavy rugs to a DPD drop-off spot, which wasn't even near my place. And then, when I finally got my refund, it was less than what I paid because they took off 20 quid without making it clear in their return policy that they would do that. They just wouldn't give it back.

You gotta watch out with this company, they're not upfront about things.

I'd advise against ordering from this site. Ordered a rug and it was shipped through DPD but it got lost somewhere along the way. They didn't give me any compensation and had me waiting for ages without any update.

Talking to their customer service is like talking to a wall, they just keep repeating the same lines from some script. Don't even bother asking to speak to a manager, seems like they're just not available.

They make it seem like they're a UK-based company but turns out they're shipping from Germany. If you ever need to send something back, the shipping's gonna cost you a fortune, probably more than the rug itself.

I'm really disappointed with benuta and honestly, I can't suggest anyone to shop with them. I bought a rug recently and it turned out to be really low quality. I got in touch with their customer service and they told me I could return it for free if I did it online. So I followed their instructions, but they still hit me with a return fee and then denied ever telling me it would be free. When I brought this up, the guy on the phone was super rude and told me straight up that I wouldn't be getting any refund. I let him know that it feels like they're tricking folks by selling these rugs as top-notch when they're not, and then they charge you when you send it back. It seems like they're making money either way, which just isn't right.

I was really hoping I wouldn't have to give such a low rating, but honestly, if I could, I'd go for zero stars. I've ordered 4 rugs from benuta before, and the last one was a total letdown. It was supposed to be this 'Hermitate Beige' color, but what I got was nothing like it. The thing was grey and this weird mustardy green color that just clashed horribly with my red sofa. And when I reached out to them, they had the nerve to say it was "100% as presented on our website".

Trying to talk to their customer service on the phone was a nightmare. They were super defensive and not at all helpful. And get this, they expect you to foot the bill for shipping it back to Germany! That's right, even though they've got a .co.uk website, which totally makes you think they're based in the UK. It's just misleading.

So, my advice? Don't be tempted by the low prices. It's not worth the headache or the disappointment when things don't turn out right.

I had a really bad experience with benuta. The rug I ordered didn't match the description on their site. It was supposed to have a high pile, but it turned out to be way shorter than what was advertised. Plus, the quality felt cheap and not at all what I was expecting. I took some pictures to show them, but it seemed like they didn't even bother.

I spent 44.95 pounds on this small rug, and after going back and forth with so many emails, they only gave me a 25-pound refund. They say returns are easy, but that's not true. You gotta haul the package to a UPS spot yourself or set up a pickup, which means calling UPS at this number [protected], and they charge 5p a minute when you're calling from a mobile. I was stuck waiting on the line for like half an hour.

Honestly, it was just throwing money and time down the drain. I wish I'd just given the rug to a local charity shop instead.

So we just got done putting in new wood floors in our lounge and realized we needed a couple of rugs to warm the place up. I went ahead and ordered one from Benuta without checking reviews first, which had me a bit worried after I stumbled upon some negative ones. But, to my surprise, the rug showed up in just two days and it looked just as great as it did in the pictures online. Pleased with how it turned out, we decided to get another rug from them. Just like the first time, it came in two days and the quality was top-notch, not to mention the price was really good. Even though Benuta's over in Germany, getting in touch with their customer service was a breeze and they were super helpful, giving us all the details we needed about the rugs we picked out.

So I bought a rug from Benuta and they messed up the order right off the bat, sending me some other rug that I didn't even pick. When I tried to get the one I originally ordered, they told me it wasn't possible and that I'd have to reorder it. Then they give me a return slip for PostNL, but when I tried to drop it off, turns out none of the PostNL places would take the darn thing. I got on the phone to complain and they tell me they've set me up with a different carrier who's supposed to come get the rug. Well, guess what? No one's shown up and no one's called. I've been on the phone with them again and again, and the last time I tried, they just hung up on me and blocked my number. Tried calling from a different phone and yep, got hung up on once more. Now I'm stuck with this rug I never wanted and I'm seriously thinking about taking them to court to sort this out and get my money back. They've been giving me the runaround and I've had it with their games.

I've been trying to get my rug delivered for what feels like forever. Every time I call, I end up talking to the same person, and he's always telling me to just wait a few more days. It's starting to get really frustrating, you know?

I had a real bad experience with benuta, ordered a rug and it just didn't show up. It was like a full 2 months of back and forth, calling them up and sending emails before I finally got my refund. The customer service, or should I say complaint service, was no help at all and didn't even say sorry for the mix-up. Definitely not ordering from them again.

Got a big rug from benuta and it came just folded up and tossed in a box, so it had all these wrinkles in it. When I reached out to them, they just told me to roll it tight for a couple of days and that was pretty much it. They said if they had to roll all the rugs for shipping, the courier costs would be too high. Not exactly what I'd call top-notch service.

I got my rug from benuta and it came all rolled up super tight. This made some creases in the rug and now it doesn't lay flat on the floor. It looks kinda off and I'm worried I might trip over it cause it's not laying right. I'm not sure how to fix it. I would've sent it back but we were stuck in lockdown at the time. Gotta say, I'm pretty disappointed with how it turned out.

I had a real hassle with benuta. They lost my order and somehow mixed it up with someone else's. Been two months now and I'm still chasing them down for a refund.

And get this, they wanna charge me ?20 for a return fee even though I never got anything to return.

Do yourself a favor and shop somewhere else!

I recently bought a rug from benuta that was supposed to be a yellow shaggy rug. When it arrived, it turned out to be more of a mustard color and the quality was just not there. Honestly, it felt like I could have picked up a similar rug from a local market for way less than what I paid. Trying to get in touch with their customer service has been a real hassle, and on top of that, they're asking for 20 quid just to return the thing. It's pretty disappointing.

I returned a product and got confirmation from DHL that the company received the rug. You can't call the company, there's no dial tone. Can't email them either, the emails just bounce back. They haven't cancelled the invoice even after they got the rug back. They're not serious! I think it might be a scam company! Stay away! Don't buy from them! That's my advice.

Angelica Lindemann

I recently got a rug from benuta and it turned out to be clearly flawed. The middle part had all these bunched up knots and there were loose threads everywhere. Even the edges weren't done right, they weren't straight at all. When I reached out to benuta about this, they told me that's just how their quality is, which I can hardly believe. They wouldn't swap it out or cover the costs for sending it back. They suggested I use UPS for the return, which would set me back 20 euros. That's twice what I paid for the delivery here. Feels like they're asking me to pay extra just to return a product that shouldn't have passed quality check in the first place.