BioTrim Labs / SlimLivingClub.com
Reviews and Complaints

I have ordered for pure combodia in May 2015 until now no products has arraived. They say it has reached the destination and that some of their customer says that thr products are being held in the post office so they asked me to check with our post office here in Dubai but when I checked nothing came. i have been requesting for a refund but have not gotten any answers from them. Can anyone help me as to how to get in touch with this company?

I order the above mentioned product in may 2015.

I was charged an iva/vat or international fee of up to 15% which they stated may be applied to orders

I was given a shipment tracking number 21 august 2015 and website address to follow.
Cannot get onto this website?

I replied refund many times and they gave me two options.
1.. No, I would like to return the product, pay s & h, and be charged a restocking fee of 15%
2. Ye, I will accept a 50% discount.

I would like my cash refunded.

Now every time I am questioning them 2 queries

Dear sir,

What is happening, where is the parcel, I your terms and condition, it says that the product
Will be delivered to you in 10-12 days, 1 and half month passed, but nothing is received,

Please send it as soon as possible so that I can send the parcel to you back, I am irritated
Of your service, neither replying nor sending the product soon

Please reply as soon as possible

1. How much amount will be refunded if I take your product at 50% discount
2. How much amount will be refunded if I dont take your product.

Please reply, I am fed up

But since 15 days I am not getting any replies.

What to do

Pure Cambogia Ultra 5 Pack & Pure Cleanse 5 Pack by Biotrim

I ordered the above mentioned product in 5 September 2015 from Malaysia and cancelled the order on the same day after finding out from my credit card company that an amount more than 5 times had been charged. . However, the email [protected]@biotrimlabs.com didn't work. I had to send them a message via another link.

I had this suspicion because unlike other websites, Biotrim.com didn't display my total cost upon clicking the confirmation button. This to me is scamming people as buyers don't have the OPTION to reject or cancel if the cost is inappropriate.

I received a no-reply auto responder which indicated that my order will be processed the next day. But I cancelled the same day on 5/9/15 whereas my order was shipped on 6/9/15!

The advertising was a trickery as it was not transparent as follows:

1. It was quoted in Ringgit; making me think Biotrim USA has a Malaysian supplier.

2. The price quoted is RM97.95 and indicated 5 months supply and the word "per bottle" was dimmed. I found out immediately after purchase that there was a charge of RM563.21 which made up for 5 bottles and an excess of RM73.46.

3. An International fee of up to 15% which may be applied to orders was charged. I realized that the difference of RM73.46 is this 15% International fee which was dimmed at the END of the advertisement. Why this charge since it's in Malaysia. Nothing was said about shipment from the USA.

4. The response to congratulate me on my purchase came via a third party gateway i.e. [protected]@biotrimlabs.com via sendgrid.me

5. I found out that returns have to be sent to a Singapore PO Box which is P.O. Box 1201 Singapore 918118 SG upon checking advertisement again.

6. I wrote on the same day to [protected]@biotrimlabs.com for a refund and got an auto reply that a representative will contact me within 48 hours. No one did.

7. I received a reply on 9/9/15 to indicate that I have 2 options for refunds as follows:.
1. No, I would like to return the product, pay S & H, and be charged
a restocking fee of 15%
2. Yes, I will accept a 50% discount.

8. I was given a shipment tracking number on 9 September 2015 via website address to follow: http://sgtrack.asendiahk.net/ which indicated that the order was received on 6 September 2015 at 8.32am

9. I wasn't happy and called the toll free number [protected] to speak to their agent on 9 September 2015. I was given the same options as in item (7) above. Sensing there was no further point in the conversation since they kept referring to the T&C, I took the 50% discount option. The lady on the line said that my refund of RM563.21 will be processed.

I am distressed by this website from the USA. I have NEVER encountered such unscrupulous marketing even from China which is supposedly notorious for the online shopping.

The Biotrim website LACKED TRANSPARENCY and has every intention to deceive the buyer by NOT stating the facts in its entirety and putting HIDDEN TERMS in conspicuous location in the advertisement.

I am from Malaysia and as a developing nation, we have online shopping too but it gives the buyer a final choice to decide whether to purchase or not by indicating the amount charged, shipping or exchange rate fees in a transparent manner. This is BUYER protection.

This experience has left a bitter taste & a blot in my perception that US websites are scamming people despite the great service experience from Amazon.com

I thank you for taking time to read my concerns and feedback in order for the appropriate actions to be instituted on Biotrims for fair competition. It is my fervent hope that I will still be able to get my purchase refunds. Your response is greatly appreciated.

Yours truly

Warren Wong
21 Jalan ARA SD7/4F
Bandar Sri Damansara
52200 Kuala Lumpur
Malaysia

I order the abovementioned product in may 2015.

I was charged an iva/vat or international fee of up to 15% which they stated may be applied to orders

I was given a shipment tracking number 28 may 2015 and website address to follow.
Cannot get onto this website?

After queering the arrival I was told on 17 august 2015 it was shipped and
I must contact the post office.

No international parcel ever recorded.
19 august they apologized these products had not been received and said they would... Re-ship order at no additional cost. Please reply to this email and let u know if this is an option you would like to take advantage of...

I replied refund and they said 4 september I had two options.
1.. No, I would like to return the product, pay s & h, and be charged a restocking fee of 15%
2. Ye, I will accept a 50% discount.

I would like my cash refunded.

Or

I am so furious regarding how this company operates. First, they used a friend's e-mail message to promote the product.I called my friend and she knew nothing of the product. They literally stole her e-mail address from my contact list. I placed an order on-line for $29 and than they charged my credit card for $72 which included additional products that I didn't order. I cancelled my credit card immediately but they did pick up the $72. I requested to cancel my order and subscription to further products but they refused. They are now going to mail me the products and told me they were going to charge S&H fee plus a 15 % restocking fee if I return the product. I plan to return the product by registered mail when it arrives. I will also be passing over all my e-mails regarding BioTrim Labs over to my credit card Company for their fraud Investigation Department.

Any further advice would be welcome! This Company should not be permitted to be in business. They are also advertising using Dr. Oz's face and TV recommendation to get people to buy. I am surprised that these Business practices are permitted in Canada. They always refer to the fine print and say they are legal.

Andrew A. Cruikshank (Toronto)

Sir/ Madam

This is to inform you that I did the transaction on 26/8/2015 at around 11:00 pm, the procedure for ordering of the product was completed and I received this - https://thepurelifecleanse.com/in/#/confirm
https://thepurecambogiaultra.com/in/#/confirm
PRODUCT DETAILS: QTY:
Pure Life Cleanse x5
Your order is scheduled to go out on:
August 28, 2015
Country:IN
Name:Anmol Jain
Email:[protected]@yahoo.in
Card Type:
Date of Purchase:Aug 26, 2015
and also for product - PRODUCT DETAILS: QTY:
Pure Cambogia Ultra x5
Biotrim Premier Membership (Free Trial)
Shipping Details:
Congratulations your order has been confirmed. An order notification has been sent to your email address listed below.
Your order is scheduled to go out on:
August 28, 2015
Country:IN
Name:Anmol Jain
Email:[protected]@yahoo.in
Card Type:
Date of Purchase:Aug 26, 2015 And I didnt got ANY PAYMENT AMOUNT DETAILS OR BILL DETAILS, BUT I FOUND OUT THAT RS. 10, 900 HAS BEEN DEBITED FROM MY CREDIT CARD BY THE COMPANY. I MADE REPEATED REQUEST FOR RETURN OF MONEY AND CANCELLATION OF ORDER, BUT NO RESPONSE WAS GIVEN TO ME, I TRIED CALLING THERE CUSTOMER CARE NUMBER, BUT TO NO VAIN, NO ONE IS PICKING THE CALL - I ON DISCOVERING THIS FRAUD PAYMENT AND TRANSACTION REQUEST FOR REFUND OF MY PAID AMOUNT AND CANCELLATION OF THE ORDER, I DON'T NEED THE PRODUCT, I WANT THE UNAUTHORIZED MONEY TAKEN BY THEM, TO BE REFUNDED BACK TO ME AS SOON AS POSSIBLE. THIS IS FRAUD ON THERE PART, THEY ARE NOT REPLYING TO THE CUSTOMER, IF THEY CAN PROMOTE AND SELL THERE PRODUCT VERY FAST, WHY THERE IS NO REPLY AND PROCEDURE FOR RETURN, REFUND AND CONSUMER REPORTS AND E - MAILS.
I REQUEST YOU TO GET ME MY MONEY BACK - I WANT MY WHOLE REFUND OF THE AMOUNT DEBITED FROM MY CREDIT CARD. PLEASE INSURE THE SAME AS SOON AS POSSIBLE.

ANMOL JAIN
CONSUMER
[protected]@yahoo.in

As explained before I ordered ONE bottle of pure cambogia ultra and ONE bottle of pure life cleanse tablets from Biotrim Labs after reading what I thought was a legitimate Irish newspaper article endorsing these products. I thought the amount deducted would be two payments of €22.99 but my bank account was deducted two payments of €130.99. I rang up the company straight away but they told me they couldn't do anything as the tablets were already shipped which I found extremely hard to believe. I rang up my bank and they told me to email them cancelling the order as I was totally within my rights to do this. I emailed them SEVERAL times, barely got a reply but kept it up, I must have emailed them about thirty times in total. In the emails I told them I had reported them to the Salt Lake Police Department, and the Salt Lake Business Bureau and also I had emailed the delivery company they deal with complaining of their fraudulent ways of trading. After about a week I received a phone call from Biotrim Labs informing me that they were going to refund my money, I couldn't believe I got a result but I think it was the constant emails that helped me resolve the issue. So if anyone is reading this, do what I did, bombard them with emails and do report them to the Salt Lake Police and hopefully they will stop conning people out of their hard earned money.

This company is a complete scam people ordering the slimming pills and being charged 5 times the amount shown. I have managed to get a refund of £108 from my bank who took up my case. Other people have reported them to the FBI and Salt Lake City Police. You have to threaten them with fraud to get a refund. Now they are stupidly sending the fake pills I will not accept them when they arrive but send them back with the courier it is time this company was closed down. I got this advert information from my friend somebody hacked into her account and this was sent to me and I fell for it. Your Bank or Credit Card company sould try to help you with the situation.

I placed my order on 3th May 2015 for Pure Cambogia Ultra and Cleaner and it was promised that the products will be delivered in 30 days. Its 2nd July, 2015 more than 2 months and am yet to received the products.
Address of delivery:-
Aon Hewitt, 14th floor,
vishwaswaroop IT park, near vashi station Navi Mumbai Maharashtra
400705 IN

Shipment Number : PDM2015050310273

Delivery(#E4100-B7805) &(#E5D00-6968B)

Top of all this today there was a debit to my creditcard of Rs. 595 (purely unauthorized). I want to have it escalated as my money is at risk.

My Contact# +[protected]

UNAUTHORIZATION Transtion of my credit card has happened which is a very serious crime. I would like to file a case against this site for misuse of card. Advise whether i should report to my bank and Block my card?

TWO DEBIT purchase of RS. 6871 each(products which are yet not delivered & today a crime of debiting my account with Rs.595. Total of Rs.14, 337/-

Please help me get my funds back. Dont know whom to approch as this site seems to be inlegal my several emails are unattended and today a sudden debit !

Dear Sir/Madam: I purchased a weightloss product from Biotrim labs in February of this year. The product was not helpful as they boast and therefore I never made any further purchases from this company. However, this month there was an auto debit of Rs. 595.00 occurred via credit card and i got alerts on my mobile and mail. I was wondering how and who could that be and I received the credit card statement in that the name FITLABSCORP DUBLIN was mentioned. I searched the net if there is any company like and i saw in this website that many have suffered losses like via the same FITLABSCORP DUBLIN fraudulent internet credit card transaction. Therefore, I decided to file a complaint against these fraudulent practices. Kindly take action and this is an punishable offense and kindly protect our hard-earned finances. Thank you.

I opened an email from friends which looked 100% ok but went through to what looked like a lot of very good editorial etc. purporting to have links to the BBC Health dept. about their wonderful weight loss product. Was a bit suspicious as not the sort of thing our friends would send to us. However, I did try to order something costing around £18 but fortunately for me, my bank intervened and stopped the payment. They had tried to take over £100. I have been advised by my bank to contact both companies and put in writing my wish to disassociate myself with them and say I do not want them to attempt, now or ever, to take money from me.

Biotrimslab,
Please refer your bill..
#930010e73e
#930010b24c

As i know i only charged my credit card for one time payment but your company charged me twice on the same items using 2 different company/website bodyfitlean.com (Us8774966522 cyp) amount malaysian ringgit rm538.73 and leanbodycompany.com (Us [protected] cyp) malaysian ringgit rm538.73 on 17 november 2014.

Its not stop there, monthly i received charge from your company malaysian ringgit rm29.95 (Biotrimlabs.com dublin 2 irl on 15 january 2015 and on 14 february 2015.
I demand a full refunds on this unauthorized charged.
Khairul bariah hassan

Malaysia

I agreed to a trial of Cambogia for £9.99 with free postage. I have received 5 x 60 which I had never order. As I am out of country for three months, so I refused to take this order. Why the company is not refunding my amount of Rs. 9872.50 inspite of sending atleast 20 mails.(#DD200-DC9CB)Shipment Number: PDM2015010910452
Date Shipped: 1/9/2015
Order: 776E10854778981685257DC8001D9EB3

If you will not refund my this amount of Rs. 9872.50 I have left with no other alternate except to take legal action against this company

Hi
I made a purchase of pure cambogia pills and they deducted the amount immediately however I hve not received any details of the product delivery or an acknowledgement of the purchase order made..how do I knw whether they have recieved my order or not..

I bought from the company Bodyfitlean, but it was the worst experience. After I paid for the order, I waited for any updates or info about it, but the seller didn’t provide the confirmation email or the tracking number. Also he didn’t communicate with the customers. I sent a lot of emails, but the seller didn’t respond at all. I waited couple of weeks, but nothing. These people are scammers and liars, who take money and provide nothing. Please post your comments about this company.

Dear Sir / Madam,
I have ordered weight loss product it is more then 3 week but not got delivery and no response for the mail sent to the e mail id [protected]@biotrimlabs.com.
in the mail received on 05.11.2014 details was received http://www.brokersworldwide.com/clientlogin/uspsbagtag/TrackV2.aspx?c=11145&p=PDM2014110110708, checking on this site which was received in their mail, it is showing that should have received on 20.11.2014 but not received and no tracking number given from their end, i have paid 6700 for the same.
I have also checked their are so many complaint about the same company, they should not be allowed to cheat us like this, kindly take strong action.

I bought Pure Cambogia Ultra from the website www.Bodyfitlean.com. I paid money and haven’t received any info from the seller. They charged really fast, but after that they continued to take fake charges from me. They didn’t provide order, no info about it, as well as they tried to avoid all my emails. I have no idea what to do now. I wonder if there are other people, who had the same experience. Can you provide any good piece of advice?

To whom my concern. I humble request to help me to get my money back $164.00. I just read all this comments and found this biotrim is scan company. I order this biotrim last june 18, 2014 and till now not receiving and always telling me i will receive the oder within 10-14 working days for delivery. They all cheating people hope this will not be happen again to all. I attached some of our conversation. Im hoping someone will help me to get my money back. Kindly contact me to uae mobile number to get in touch with me. [protected]

I subscribed for the trial on the website www.BIOTRIMLABS.COM. i wanted to stop this trial, ‘coz i wasn’t satisfied with the production. I tried to call them, but all phone numbers were invalid. All my emails were returned back. I have no idea how to get in touch with them. I wonder if there are other people, who had the same experience. Let’s share views about this website.