BJ's Wholesale Club
Reviews and Complaints

I had placed an order (order number [protected] ) for a Sealy Response Premium West Avenue Cushion Firm Queen Size Mattress with White Glove Delivery & Haul Away on 11/11/18. Last week I received a call about setting up a delivery. I scheduled a delivery for today. I am a physician and took 1/2 day off of work to await the delivery. Unfortunately the delivery was not made at the scheduled time and I had to go back to work. Delivery time was 12noon to 2pm. I call after 1pm to confirm it was still coming (the office was closed for lunch until 1pm). The woman was a bit rude and insisted it would be here. I left for work 2:30 with nothing. I then called BJ.com to make them aware of the cancellation of the order, who informed me that she could not cancel it. I am definitely not paying for something I have not received. Please make sure this order is cancelled and any charge to my card should be credited.

Hello I just purchased four cases of the BJs Wellesley farms purified water and we opened two of the waters in the packet and boats smells like the water is tainted. The water is heavy and I do not want to have to lift it back to the Bee Gees location but my family needs water. Feel free to come pick it up and please replace. Something is wrong with this water. The bottle stamp says blm28 111218 (it's hard to read). Best used by Jim 20 0452

Contact me via phone [protected] or email [protected]@gmail.com

I have buying the above mentioned bread at the Middleburg Hts., Ohio store for a very long time. When I was there recently, I found that it has been replaced with another Italian Bread and the 24 oz. Italian Bread will no longer be available. The store advised that they have no control over what is delivered and suggested I file a complaint.

I understand there have been many people upset over this. Is there any possibility of bringing back the WF 24 oz. Italian Bread. I did not care for the replacement bread at all.

I would appreciate hearing from you as soon as possible. Thank you.

Louise Nebehay
[protected]@att.net

I sent a problem message on Oct. 14, 2018 about a chicken for $4.99, , , received an answer on Oct 15th assuring me that a gift card would be forthcoming...nothing...I try to reach customer service today via phone 30 minute wait or online with no activity at all...Why doesn't your online service work and where is my gift card?
Stella Berman
[protected]
[protected]@aol.com
Club 190 Reg 15 tans 2526 10/14/2018
membership id [protected]

Thank you

1. I shop the Quincy BJ's store. I have always bought the organic salads and the organic super greens. Now that they are the store brand they don't seems to get all the water out of the container and the greens rot because of the extra water. Salads and greens do not even make it to the sell by date.

2. Have bought the small bathroom cups for years. Now that they are the store brand, they stick together causing me to waste several cups at a time and they are way too big for the dispensers that we have used for years.

Sadly, I will stop buying the store brand item because of their inferiority to the name brand items.

I had purchased Wellesley Farms dried pitted Dates from the BJ's store at Jersey City . When we opened it, it smelled like totally fermented, similar to rum or liquor and had a very squishy texture.. We decided not to give to our Little one, but thought we could still have it as it would be just not fully dried. But Upon consuming it caused severe gastric troubles for us as well. The product seems to have fully fermented .

The product was marked for expiry in 2020 and quality issues in dates which are given to kids is really sad. We had also paid $10 for the same. Having paid and not been able to use it is equally disappointing. We normally buy soo much of dry fruits from BJs, this experience has really deterred us . looking forward to some kind of resolution!

Bought Champion brand crew socks at BJ's years ago, and they were great as far as comfort and wear. Then you stocked a thinner BJ's brand, next yet a thinner BJ's brand, and now a third BJ's brand that is no thicker that most formal dress socks. This will be my last purchase of socks at BJ's until you revert to selling a quality crew sock..

Roland Johnston
[protected]@rochester.rr.com
[protected]

I booked an appointment to get new tires on my truck. I ordered the tires online and They were sent to the store, BJs in south Attleboro, MA. I set up my appointment online and got a call one hour before my appointment was scheduled saying that the person that could install/change the tires called out. I specifically took the day off of work because I knew I would need time to have the tires done on my car. They advised that I could reschedule for later in the day but could not do that because I had a friends wake I had to attend. I scheduled an appointment for the following Monday the 29th and I got a call from them to verify the tires that I had purchased. Originally they could not find my tires, I had to give the representative the make and model of the tires and he had a difficult time finding them. They ended up being in the back unmarked, this is why he had a hard time finding them. I ended up going in on Monday, the 29th and I was there for over two hours because there was one person working. The only employee on shift was there trying to install my tires as well as helping out other customers that were coming in. There was one person working running the entire show. This is completely unacceptable, this is not a proper way to run a successful business. This is not fair to me as a member to have to wait for something that should not have taken that long because the representative was helping out other members in between. I have already had such an awful experience here and I ended up going in on Monday and I was there for over two hours because there was one person working there that was trying to install my tires as well as helping out other customers they wer There was one person working running the entire show. This is completely unacceptable and not a way to run a business. The day after being installed, Tuesday the 30th, The tire is flat so now I have to spend more time going back to BJs to get this situation settled. I specifically took a day out of work to get the tires originally put on and the fact that it had to be rescheduled because the only person who could do it called out is intolerable. It is crazy that there is only one person that works in that department that can install tires on a car. It is not fair to me to have to spend more time going back because one of the tires is flat. This is not fair and it is not right. I don't know what kind of business you are running there but it is not one that I will be visiting any longer. I expect some sort of compensation for this. Not only did I spend almost $700 buying 4 tires and having them installled, I have spent my time which is just as valuable rearranging my schedule to try and work around your employees. This is not something that I am taking lightly. I would like a call back from someone and to be compensated for the time and energy I have put into this entire situation. I have not had the new tires on for 24 hours and already a flat, this is unacceptable. Please make this terrible situation right!

My wife and I were at Bjs fuel at around 6:00PM on October 18, 2018 when the gas attendant, was the rudest person I've delt with in a while. She was an older African American woman and I did not get her name. All I needed was to slide my card because it said see attendant, as the balance was under the $100 Bjs requires. I had to wait about 5 minutes for her to come to the kiosk, and she was very rude. She seemed to be more preoccupied with socializing with her other 2 co workers standing outside the fuel center and shouted at me in front of the other customers. Because of this I did not get to take advantage of my 60 cents off as a founding member, and had to go to Walmart instead with the same card. I have prepaid with a card at Bjs gas before and am very disappointed with the customer service people are already receiving.

Hi my name is Veronica Canales On Saturday October 13, 2018. I went to sign up for a membership and this was my first time signing up everything was good until I went to the register 4 and the lady was really rude towards us she had a nasty attitude telling us not to put the water on top of the register let me remind you this is my first time coming here and no one told us we can't put the water on there. And after that I had two coupons and I told her and she told me ‘' oh you have to cut them out ‘' I told her do you have some Scissors ‘' she said ‘' no''. The lady was really rude towards me and my husband. Have you don't have any scissors in a retail store and where people use coupons a lot.

I visited 2 separate BJ'S whole sale clubs in my area and was racially profiled in 2 separate occasions, 1st on 10/4/18 I visited the club located on Sheridan drive in Amherst NY, my daughter and I were followed through the very crowded store that evening I found that to be quite alarming considering how crowded it was and how is it possible to even shoplift bulk items, then we get to self-check out which I love because its convenient we had 2 carts and as we are scanning items and placing them on the conveyor belt as instructed, our assistance light kept coming on each time one store rep would come by swipe her card and-see that everything was OK with our order and how we were scanning items she would leave but then another rep would be right behind her that's fine because that's their jobs, however my daughter and I noticed 3 other club mbrs lights were flashing and no one came to aid or assist them or asked what happen this happen again at another bjs store located on union rd on 10/13/18 the over zealous store assistant came scanning items without our permission causing me to double scan items and when i mentioned it to her she became rude and irate, this is my first time carrying a membership with bj's ( better prices) I have always been a Sam's club member they have exceptional customer service I'm seriously considering not renewing my membership next year due to these experiences they left a very bad taste in my mouth as a consumer and human being .

My wife and I have been buying this water for quite a while, and no complaints.
Lately we have noticed that 2 or 3 bottles in each case have been flat, with no bubbles.
We enjoy this product and thought you should know about this problem.
My message is too short, so I am making it longer so it will be noticed.
I really don't think the length of the message should matter, only the content.

Richard and Lu Gendron

First time I went to inquire and purchase 4 tires for my car. The tire changing bays were all empty with the exception of one, there was a car was "Very Casually" being worked on for tires. I was ready to purchase & pay for 4 tires. The counter person mentioned that the department was booked till a week later. It was a very early Saturday when this took place, so it made no sense that there was no available staff to purchase and install tires. I would also like to add that there was a 2nd occasion of this same instance on Saturday October 13, 2018 @ 2pm. My question is, Why is your customer service counter person turning away business when the location was clearly "Not Busy"? I believe there are 4 bays in that location. In conclusion, You lost business for 2 cars for the purchase of tires, needles to say that I purchased my tires elsewhere & they were more than glad to take my money and business without turning me away.

Salem nh i went shoping today and i had multiple coupons PJs and manufacturing As well as I had bought multiple of the same item so I should've been able to use it coupon per each item that I purchased and I should've been able to use PJs and manufacturing coupon on each item I purchased but be a manage as well as I had bought multiple of the same item so I should've been able to use it coupon per each item that I purchased and I should've been abuse PJs and manufacturing coupon on each item I purchase but the supervisor came over and voided over $12 in my coupons telling me I was only allowed to use either a manufacturing or BJ's coupon and I couldn't use more than one of their coupons even if I was buying multiple items I'm a single mom raising two kids and Bailey can make a living I come to BJ's to save money I cut coupons to save money and this woman came over and deliberately avoided over $12 in my coupons and refuse to give me my coupons back. In 14 years that I have been A BJ's member I have never been so insulted and so angry at the service in one of your stores I will never again go to Salem New Hampshire BJ's and I don't appreciate losing over $12 in coupons just because the lady didn't want me to use manufacturing and BJ's coupons. And two of those coupons I had to write in to the manufacturer to get. Extremely angry customer!

My boyfriend and I went to BJ's in Cary, NC to get a few items on 10/04/2018. I was having a good shopping experience and typically do enjoy shopping at BJ's. However, when we went to check out, the cashier asked us if we were "gold" members or something, and I replied that we were not. He then summoned this manager over and gave him my membership card.
This manager (a black man, I don't remember his name), proceeded to look up how much money we typically spend at BJs, and then explained this "gold" membership thing to us. At this point, there were no problems yet.
I was trying to think whether this membership would be beneficial to me or not, based on how much we usually spend. Meanwhile, the manager is trying very hard to distract me by throwing out random numbers (ex. You'd be making $95 back if you had this deal now! No, you're leaving $75 on the table!). And I was like "$95 since when? Since last July? No, I know we haven't spent that much. Do you mean since we've been members?" He had no answer, he just kept going on about how stupid we are to refuse.
Finally, I said no, we don't want to become "Gold" members. Rather than letting it go, this manager became even more aggressive. He asked why in the world we wouldn't want to, and seemed to become very annoyed. He also still had my membership card, wouldn't give it back, and the cashier would not finish ringing us up, so we were stuck there. I felt very anxious and trapped, and actually a little afraid.
I looked back to see if the people behind us were getting annoyed, and the manager promptly said "There isn't ANYONE behind you..." which weirdly I interpreted in a threatening way...like no one could help us and we were trapped? I said no thank you twice more before I actually had to grab my membership card out of his hand and swipe my credit card so we could pay for our stuff and leave.
I still get a very uncomfortable feeling from this. I don't think customers should be treated in such an aggressive manner. At this point, I have such a bad memory of that experience that I am afraid to go back to BJs, and am seriously considering not renewing my BJs membership. I would really like an apology of some sort, and acknowledgement that this is not an appropriate way to treat someone who has been a loyal BJs customer since 2012.
Member number: [protected]

Bought well set farm mixed nut jar opened and was eating found big ball of distrusting hair in it.

Returned to the store not even a so sorry how can we help.

Poor customer service and really you should make the customer happy. After all we are bringing this to your attention, so you can correct the situation.

But really I did not experience any type of apologetic demeanor when I notified and returned my item.

Thanks for the delicious rat hair.

The bjs tire center in Bowie Maryland never has any staff, I am here on Sunday and there is only one person that I had to go to the warehouse to find he set off my car alarm and did not know how to turn it off I am nervous to have him check my tires so I called your tire center in Capital heights Maryland 3 times and no one answered this is terrible service in Prince Georges County Maryland

I returned an Acer laptop, with receipt and everything in tact at my local club and I got treated extremely badly by customer service and the Manager Ayeisha.
First the worker Efrain kept me waiting for more than 20 minutes bc he said he needed to find the number on the laptop that corresponded with # on receipt even though the # scanned on receipt matched the # on the box the laptop came in. He called the manager and a while later paged her. She finally showed up, did not even apologize to me for the long wait, 30 minutes, totally dismissed me and told Efrain to "just give her the refund ". She had no regard for how I was feeling as if she's was doing something wrong with hen all I wanted was a simple refund. Efrain put the refund back on my card, or so I thought.

An hour later and 30 miles later, I discovered he charged me $486 on my card instead of refunding me that amount. I returned to the club and went straight to the manager Ayeisha. She looked at my receipt and for the first time in this whole sorry, maddening ordeal she offers a limp apology and said she would have Connie in customer services correct the mistake. (She also offered me a $5 gift card which was later changed to $20 by Connie.)
By now I am at my wits end and she expects me to go back on the long line. I asked her if she would do the refund and she said she was not trained on registers. Now as I write this there is almost $1, 000.00 deducted from my bank account by your club. My bank told me it may take 4-7 days before it's back in my account.

I have been a customer of BJs for 13 years and spent almost $8000 last year at your club and this game s how are get treated. I hope ant to know you hat you are going to do to rectify this. In addition, how can you possibly employ a manager who has zero customer care skills and doesn't even know how to use a register?

More importantly, I have bills to pay and automatic deductions That are taken from my checking account which is now depleted by almost $1, 000 thanks to an incompetent and condescending manager. Then to add to my horrible experience I called and left message for the general manager Jorge Cedona and he n very even bothers to return my call. I called back and was told he wouldn't be in tomorrow so try Saturday.

I am hoping for get a timely response from you and disciplinary actions are taken with your employees.

Sincerely
Mary Delaney.

I'm very upset with this product. When trying to mark s slices the Salmon fell apart. It was embarrassing to serve my guests. The UPCode : [protected] . This was purchased at your store in Owings Mills, Maryland. I have purchased this item before and never had trouble with serving slices. Since it is the holiday, I had to serve it as small bits and pieces.

Rae Treuhaft
620 Quarry View Ct. #204
Reistertown, Maryland
Membership #[protected]

I got 4 new tires and both driver's side wheel balances fell off less than a week after installation. Spoke with Wilberto, who installed the tires, and he was both unapologetic and unwilling to resolve this in a manner convenient to our schedule. Considering the work was not done correctly the first time, steps should've been taken to correct this in an accommodating manner and that didn't happen.