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I have problems with Blue Haven from the beginning. They started building my pool on June 07 and finish at the end of November 07. They have to redo the stamped concrete around the pool because the first time was not made right. Then, we noticed that we were loosing water and finally we found a crack on the shell, emptied the pool and fixed it but we always had problems with the pump making terrible noises that even the neighbors complaint about it. It looses pressure all the time. The changed the Hayward motor and replaced (I found today that they replaced it with something else so Hayward do not cover their warranty). They also installed the ozonator on the wrong place making the filter filling with air. We still have a lot of problems... so many that it is hard to write all of them. Now the office is close in TN and Blue Haven does not want to be responsible for the problem. I call the 1-800 customer service and Ms. Ellen which number is [protected] provided me with the worst customer service I have to deal in my life, treated me like crap. Yes..I spent $70, 000 on my pool to be treated poorly and they washed their hands. Well, I built with Blue Haven base on their number 1 ranking, for their name and their reputation (that's what I thought them). I also thought that I will be back up with a national company in a case like this. What a mistake!. PLEASE DO NOT BUILD A POOL WITH THIS PEOPLE. Take my word for it! BLUE HAVEN IS THE BIGGEST FRAUD EVER.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We contracted with Blue Haven Pools of Pensacola / Panhandle (Gulf Breeze, FL) in 2006 to install our pool, spa, waterfall and retaining wall. The project was consistently delayed and the workmanship very poor. We paid extra to have spray deck applied to our concrete. Within a few months, the spray deck started to flake off the concrete and we now have large areas that are bare concrete and look awful.
At first Blue Haven would return our calls, but then they stopped answering or returning our calls. Now we are told that the Blue Haven franchise and the Concrete Technology Inc. franchise (CTI was the spray deck sub contractor) have gone out of business.
We have contacted both Blue Haven Pools Corporate and CTI Corporate but neither company was willing to offer ANY ASSISTANCE. Blue Haven Pools Corporate would not even respond to our e-mail and there is no telephone number listed on their website.
The fact is that the Blue Haven Pool franchise is still operating in our area at the same telephone number with many of the same employees. When I spoke with the Mark, the General Manager, I was told that they were a different company and he was unwilling to offer any help.
We are now in the process of spending $15, 000 to correct the many problems that Blue Haven Pools left us.
This is the most unprofessional organization that I have ever had the misfortune to work with. Their workmanship is poor, their staff unprofessional and no one is willing to stand behind their work or products. Avoid Blue Haven Pools of the Panhandle at all cost!
Wow
I just came accross these posts and I have had all the same problems with Blue Haven pools in Dallas
They started my pool in July of 2014 and finished in November of 2014.
Every time I call for support they say the problems are normal or they never return my calls. Since we put water in the pool we have had to have another company out and fix the leaking pump twice befor they noticed that it was damaged during the install. I have also had to repair the heater due to wiring issues, the ozonator has been replace and I had to have a repair company come out today and replace the main control panel. The best one is 2 of my cartridge filters have broken end caps and Blue Haven installed a C6060BHBM filter housing and they don't even have cartridges for it. I have been told this filter is discontinued and was designed to be a secondary commercial filter, and just for everyone's information the pm at blue haven told me that the bands around the cartridge filter are only for shipping purposes and its ok if they are broken
I will quit here and not go on about the leaks, the cheap sand stone and the cracks in the decking and tiles and not installing the umbrella pipe we requested during the design process. Good luck to everyone, maybe someday we can enjoy our pools
Don't buy anything from Blue Haven Pools, because you will spend a fortune and get very little. They give you a good number in the beginning and once they start, they keep on jacking up the numbers. At the need if you need customer service ! good luck. All you get a girl telling you to call the manufacturers . They shut down bunch of offices, I think and I hope they will go out of business before they rip off more people
Am an EXCELLENT Loyal longtime customer of Blue Haven. Am very frustrated and disappointed in the lack of service and response to my current problem.
Bought a $50, 000 Blue Haven 11, 000 gallons inground gunite pool in March 2007 from Blue Haven office in Metairie, LA.
First week of June 2010 spoke to Duke & Judy [protected] who sold me the Blue Haven pool. Was referred to field rep Jose' [protected] who I have now spoken with 3 times with NO RESPONSE/RESULTS. Jose' said "I have only been working here for 1 week but fax me the information." Faxed information about my problem [protected] June 7th 2010.
I faxed info & called to verfiy fax receipt and spoke with Jose' for the second time 2nd week June 2010. Jose' said, "I have to order some parts for the generator from California."
June 14, 2010 when I called Jose' to see when he was coming out to install the parts, then Jose' told me, "I received the wrong parts. I will have to reorder. I will call you by Friday, June 18th to schedule repair."
Jose' not only did not call me today (June 18th 2010) nor keep me abreast of the status of parts, but I am concerned that him initially not coming out to my residence and only going by my faxed information regarding the problem will result in a wrong solution.
I had Eugene from Blue Haven for the last 3 years who would ALWAYS come out to my house if I had any concerns regarding my expensive Blue Haven pool system. Eugene always returned my calls and showed up when he said he would.
My problem with my Blue Haven pool is the SMARTPURE OZONE GENERATOR is Not Functioning. My remote control says "Check System & Inspect Cell". The Operation Manual is not clear on how to check and service the SMARTCONTROL CELL.
I don't want to attempt to repair it myself and void any warranty or further damage the system. Jose' has never returned my call or come out to check the system. I believe whatever problem I have with my Blue Haven pool and equipment should be serviced and repaired by the Blue Haven company.
I would like Jose' or a Blue Haven field service rep to inspect my Blue Haven system and identify the problem. Please let me know that you received this email and when you can schedule a visit for your Blue Haven field service rep to service my Blue Haven pool system. Thank you.