Blue Haven Pools & Spas / Blue Haven National Management’s earns a 2.3-star rating from 22 reviews, showing that the majority of pool and spa owners are somewhat dissatisfied with installations and service.
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unreliable service
We have been trying to get our pool finished for 3 months now. When we call the offices that sold us our pool to complain we are given the run around and treated like we do not matter.
We were told when we signed our contract that from start to finish, it would take 3 weeks. We are going on our 4th month now and still do not have water in the pool. We have called and called and we believe that since we have been complaining they are stalling completion.
My husband has called everyone with the Shreveport, LA office. They do not care about their customers; they pressure you to sign a contract then we are left to their mercy for completion.
They, we believe, are in breach of contract. We are taking our complaints to a higher level.
These people are very unprofessional.
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and scam!
In 2004, I got estimates from several pool companies for an in-ground pool. Decided to use Blue Haven. Signed a contract and they arrived in May to start the job. Signed an additional excavation contract and gave them a check for several thousand dollars. The starting digging and 8 hours later, and after a 20x16x4-6' hole in my yard, they said they needed more money to remove the dirt from the yard. I pointed out the excavation contract I signed and that it didn't say anything about the dirt. They made a phone call, my sales rep then called me and said to read the contract. I told him I had and maybe he should to and that I would not be giving them more money. They packed up and left. The next morning they arrived, loaded up their equipment, dumped the dirt back in the yard and left for good. When I called Blue Haven and demanded a refund of my money, plus my deposit paid, minus the fee stated in the contract for excavation, they said they'd get back to me. Haven't heard from them in 4 years. Today, the case is now in litigation. My original salesman has since moved to another pool company and had the audacity to write me a letter asking me to refer him to other people. Yeah right! Don't use Blue Haven pools for anything.
The complaint has been investigated and resolved to the customer’s satisfaction.
Funny how the responses from people that don't exist are "this is a competitor" crap. Family member or fake profile to write that one. Openly disclosing customer names is a violation of their privacy. I hope Cheryl sues you for that also.
I wouldn't allow Blue Haven to flush my toilets out if they were overflowing into my kitchen.
My favorite review statement was, "they will promise you the moon then hand you a flashlight and a bill because the batteries are extra".
Bait and switch scam and good luck if they show up when promised. I'm sure I'll get a rebuttal statement, since they spend their time addressing bad reviews online, but you won't see them on the jobsite. RUNNNNN David I wish I would have seen your review.
This complaint was obviously written by Blue Haven's competition. There is not nor ever was a customer by the name of Cheryl Lumsden in the Virginia office. There is no pending litatation or ever has been from this person. How can honest inteligent people even believe this hogwash. When you are the biggest company out there, every pool company is targeting you.
the northern va office of blue haven is known to industry insiders as a company with an agenda. This agenda is to build sub par pools with no supervision. IM so sorry this happened to you I wish everyone would think twice before signing with this company
I feel so stupid for using Blue Haven Pools of the Gulf Coast. I have been overcharged for everything. After they broke my driveway and wanted to just patch it, they also stuck one of their trucks on my neighbors property. Guess who cleaned that up. After the pool was installed we decided to get the Hayward Phantom pool cleaner. The cleaner is great but, every other pool company that I've talked to has the cleaner and installation for about half of what I paid Blue Haven. They also charged me for the colored light and installed the generic clear one. They had to come back and install the colored one after the pool was filled. The light is falling out of the side of the pool. My pool is only 4 months old... I can't wait to see what happens next.
Blue Haven Pools & Spas / Blue Haven National Management Reviews 0
Overview of Blue Haven Pools & Spas / Blue Haven National Management complaint handling
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Blue Haven Pools & Spas / Blue Haven National Management Contacts
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reported that they have UNsuccessfully reached Blue Haven Pools & Spas / Blue Haven National Management by calling +1 (205) 655-4744 phone numberBirmingham / Tuscaloosa, AL
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Blue Haven Pools & Spas / Blue Haven National Management emailswebmaster@bluehaven.com100%Confidence score: 100%Support
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Blue Haven Pools & Spas / Blue Haven National Management address636 Broadway, San Diego, California, 92101, United States
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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