Menu
For Business Write a review File a complaint
BookMyForex

BookMyForex review: Currency delivery

K
Author of the review
12:26 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hi , I am writing w.r.t order number FX394379056535 of CAD currency notes in exchange for INR.

I completed and placed the order on 29th aug 2023 and also fulfilled all documents and requirements which were then confirmed by the agent.

On the call with Mr Rohit Asthana on the sales team I was assured that i will receive the order surely by next day eod ( 30th august)

However halfway through the day on 30 th i had no calls or updates from the “ channel partner” or the BMF team as such. After live chatting with another agent ( after many unsuccessful attempts) he also reaffirmed the same that there are no actionables from my end and the order would be Completed before 8 pm that day.

No avail , today I am flying to Canada without the CAD and no response at all from BMX team.

Very very disappointing and frustrating, if they are unable to fulfill the order they should at least pre inform or keep the customer in loop.

After the payment was completed i have seen a lack of sincerity and professionalism from the team who are neither available on chat or mail or calls.

I have also mailed the customer care with relevant details today. If my order is delayed or not possible to be delivered i want an immediate Refund of the payment done.

Thanks

Desired outcome: I would appreciate a response from a human being or a responsible person in the team instead of a tele calling machine!

Sep 01, 2023 1:02 am EDT
BookMyForex customer support contacts
Phone numbers
Address

Unit 662 - 664, JMD Megapolis, Sohna Road, Sector - 48, Haryana, Gurgaon, 122018, IN

File a complaint Write a review
Dear Koyena,

We regret the inconvenience may have caused. We understand there was delay in completing your order but as per our records the order is completed on 31st August.

In case of any further queries, please feel free to write back to us at care@bookmyforex.com

Best Regards,

Team - BookMyForex
Resolved

This complaint has been resolved automatically due to user's inactivity.

0 comments
Add a comment

More BookMyForex reviews & complaints

BookMyForex - They didn't exchange money –they steal it 15
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
BookMyForex - Money I paid in rupees bookmyforex to buy 500 british pounds not credited in my daughters forex card in uk 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
BookMyForex - Terrible service!!
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
BookMyForex - conversion of forex card amount to inr
Replied
The company left an official comment to this complaint.
BookMyForex - Payment not received
Replied
The company left an official comment to this complaint.
BookMyForex - Forex card and Foreign Exchange Delivery
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
BookMyForex - prepaid card
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
BookMyForex - Wire transfer
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The company left an official comment to this complaint.
  1. BookMyForex Contacts

  2. BookMyForex phone numbers
    +91 921 221 9191
    +91 921 221 9191
    Click up if you have successfully reached BookMyForex by calling +91 921 221 9191 phone number 2 2 users reported that they have successfully reached BookMyForex by calling +91 921 221 9191 phone number Click down if you have unsuccessfully reached BookMyForex by calling +91 921 221 9191 phone number 2 2 users reported that they have UNsuccessfully reached BookMyForex by calling +91 921 221 9191 phone number
  3. BookMyForex emails
  4. BookMyForex address
    Unit 662 - 664, JMD Megapolis, Sohna Road, Sector - 48, Haryana, Gurgaon, 122018, India
  5. BookMyForex social media
  6. Olivia
    Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 30, 2024
BookMyForex Category
BookMyForex is ranked 26 among 291 companies in the Investment Services category