Born Shoes / Born Footwear review: bad customer service 42

I agree. I had a pair of Born mocs. I only wore them say less than 25 times cause I have other shoes. The shoe developed a big split going across the sole. I found this out as I was walking in the rain in my driveway and my foot was drenched! I called their customer service, played phone tag & finally got in touch with them. They absolutely refused to do anything because they were over 6 months old! So they do not care about quality shoes, just a timeline. I usually don't even wear my shoes right away after purchasing them. This was my first and last pair of Born shoes. They are too expensive, especially since they do not stand in back of their product.

Just had the same thing happen with my Born clogs. And I bought these after giving up on Clarks for the same issue: soles would just separate from uppers as you were walking down the street.

I may have to just start buying basic black, brown men's shoes, perhaps THEY are built to last.

I have a pair of Crown Born shoes that I really loved, both shoes have completely come unglued and are falling apart. The rest of the shoe is perfect. I am so disappointed in this defect. Apparently, Born does not want to bother . I cannot return these to the original retail store because it is across the country. As much as I paid they should last a lifetime, or at least more than a year.

I've had two pairs of Born shoes that have cracked across the sole allowing my feet to become drenched. You would think they could come up with a better sole than these rigid ones they have now. The shoes are way too expensive to have such a cheap sole.

I have 2 pair that I pulled out today, both pair are degrading at the stitching, one pair you can stick a pencil through across the width. I am still going to contact Born.

I bought a pair of Born shoes last Feb and the toe of one shoe has come apart, less than 6 months! Paid over $100 for them at Dillards. I contacted Born's website, no answer yet. Dillards told me to bring them back and they would try to help me. I will NEVER buy another pair of Born shoes ever. Especially after finding this site and all the complaints from others. Wished I had read this first.

I bought a pair of Born boots and may have worn them 20 times and the glued on leather on the heal is coming off showing the plastic heel. Pricy but not quality. Never buying another Born product.

Overpriced junk! Will never buy another product from this company. I won't even waste my time with their customer service department after reading the other posts. Very disappointing.

After reading all the above, I can see it does not accomplish anything to contact Born. I have a pair of women's Born I love and encouraged my husband to buy Born shoes. Both pairs of shoes now have soles split across the shoe, unbelievable! They were expensive leather shoes and have not been worn daily. My daughter had the same problem with her shoes. One would think Born would take the complaints to heart. Will not buy anymore and discourage everyone to buy Born products.

I had the same problem. A practically new pair of leather clogs. I'd worn maybe 6-8 times for 2-3 hours each time, indoors other than going to the car. The right one's sole split and fell off, and the sole material is so deteriorated it's falling apart. I checked the left one and it's split and coming apart too. Totally junk at a stupid high price.

Yes to all of the above. Here's one for the record books. I ordered two pair of sandals from Born. I tried them on and walked down my hallway to the bedroom and back to the living room. They were a poor fit and they looked cheap. The leather was thin and the rubber soles felt "squishy", and when I walked in them my foot slid to the front. These were flat and should have felt stable. I decided they were not worth the $100 & the $95 that I paid for them. I called to inquire about my refund. I was told that the $100 pair had "obviously" been worn and were being returned to me. I told them it must have been worn before they were sent to me. Of course not, they said. Because we don't " accept shoes that have been worn". They take an after picture of the product, but not a before picture. How convenient. They are returning the shoes to me. I don't seem to have a choice or recourse. They suck and I am so frustrated. Consumers have to fight at every turn. I am going to set them on fire, take a snapshot of the funeral pire, send my complaint to David Goldstein, locate members of the Board of Directors, post the picture on Twitter, Facebook, and any other social media I can find. I may not get my money back, but I sure don't intend to just sit still and take it.

Nice looking shoe, leather upper and lining, hand crafted in China. Only wore them once and forgot about them then recently wore them out, came back in pieces. Shame on Born for making such junk! The sole fell off! They use disappearing glue. There is no glue residue. There is stitching on top around the shoe to give the impression that it is sown. I also called the company which was a waste of time.

Also had a pair of like new born shoes completely fall apart. It appears the stitching on the side is
only for decoration and the shoe is glued to the sole. Very disappointed.

I have a pair that I have owned for a while, but have probably only worn maybe 5 times. I was quite surprised to get them out of the closet to wear and found both shoes had cracked at the exact same spot. I have plenty of shoes I have owned for many years and have never seen this happen before! Never buying this brand again!

Been purchasing both men and women's Born shoes for 20 years. Switching to Rockport for better quality and customer service. The last pair of Born shoes cost over 100 dollars, soles separated in less than one month, customer service was dismissive.

My daughter had a pair of the Born sandals with the interchangeable flowers, yesterday the heel crumbled as she put them on for the first time this year!

I bought a beautiful (at least when they were new) pair of lime green Born flats. They were such a comfortable shoe and they were great for summer. Unfortunately, the dye began fading almost immediately. They are now faded and mottled, with no resemblance to the original color, but the insoles and soles are perfect. From all the comments above, I presume it is worthless to contact the company. I was just hoping that they might be able to re-dye them to the original color.

I put my born shoes on today and the soles started to disintegrate. Uppers are perfect. Contacted customer service and they said I needed to contact the manufacturer that they only deal with orders placed through them online. Sounds like I am wasting my time.

kindly request you solution on this matter.

within 2 months this is how the slippers looks .
request your solution on the matter.

I bought these yesterday. I wore them today for 3 hours I was astonished when I looked down and saw the stitching coming off both boots! Such poor quality . I wore them Once! BUYER BEWARE!

Wow that is sad of all the complaints. You think they would wise up and get better. They should go out of business. My two clogs did the same. Will not buy another pair again.

My husband bought these for me for Christmas. How awful is this to find a plastic hollow heel with plastic pegs unglued. A shuttle bus driver yelled out that someone lost their heel on the bus as we exited. How embarrassing. Shame on Born. He spent $190 on these.

Cheap plastic heel fell apart after only being worn twice. Embarrassing.

That is really sad, it also happened to me a few months ago, and that is why I decided to change my slippers and now I buy handmade slippers, really comfy, relaxing and let the feet breathe. This page is where I buy mines if you decide to buy: https://www.tinkuy.shop/

Just lost another pair of Born shoes that were stored; soles disintegrating on every pair I’ve owned (except for the flat thongs/“slippers” in Hawaii).

I'm attaching pictures showing my shoes that fell apart. My shoes have only been worn a few times. I have severe pain and need quality shoes. That is why when I found born shoes and the comfort I found in n them I bought stock in them i literally have 20 pairs. I'm really hoping you could help me rectify this sad situation in anyway. Thank you

My Born sandals split in 1/2 as I was walking, almost causing me to fall. I like them but hardly wore them so they’re pretty much new! So surprised and disappointed at all I’ve read here. Guess I won’t keep trying to get through to Customer Service. Into the trash they go! Never buying Born shoes again and am spreading the word!

I was with my wonderful fiance shopping and my shoes began to fall apart.. He could not believe it. I love him so much

I love the comfort of Born shoes, however, I have had 4 pairs that came apart at the soul, where the stitching is. For the price of these shoes they should at least last a few years. Very very disappointed

Both soles of my boots cracked at well. Also, the soles on my flats.

I have had the same experiences with several born shoes. either heel begins to crumble as you are out wearing them. Or others crack in half, as described above, or the shoe becomes unglued (yeah, stitching just for show). I used to spend so much money on Born shoes. Will switch to Rockport as someone noted above.

One year of wearing occasionally, these were my ‘nice’ shoes and they completely fell apart randomly. Top deprecated from sole, worst made shoe I’ve ever owned and most expensive, never again! Customer service won’t reply.

12/28/2022

New Born Clogs unworn for 4 years. Started falling apart first day being worn. I’ve had 2 pairs like this.

I have bought 15 pairs in the last 5 years. All new and unworn.

No receipts

I paid a lot of money in my opinion for these shoes. As u can see there is not a lot of wear in the shoe or the sole to constitute this kind of damage. I have worn these a handful of x's & as I'm walking in the house 7.18 pieces are coming off the bottom of my shoes, both of them. This is ridiculous. Based on other complaints the co doesn't care.