Bovada
Reviews and Complaints

I tried logging in to my account for the second time after winning a little money previously. It tells me my email password combination is wrong even though I'm certain it is not. I tried the reset password link but it does not work. I tried calling but the message sais it's down due to covid. I tried the online chat and I never get connected. I emailed them and I get no response. I can't log in and customer service does not reply so basically I have no access to my money this site is stealing from people.

Please never place any bets with this company, customer service is the worse ive ever seen you cannot talk to anyone on the phone only option is thru chat or email and email replies back 2 days later. I created my account january 2022 i won so many times i was asked to send my driver license and my debit card to verify my identity. I sent over everything they ask me for that didnt work. So i was asked to take a picture of me holding my driver license i sent that to them they still gave me a problem i chatted with 7 to 10 different customer service reps. Nobody was able to help me. I woke up today i tried to login to place a bet to find out my account was disabled with my money still in my account. This company is a [censored]in scam.

They had an error on the sports bet result. I’ve contacted the CS and they have been changing the game score each time they responded which last for a month. When I called them after a month, their answer was “ the wager is settled a month ago and cannot change it now”. They claimed that they DO NOT refer any of the espn nor the epl official site rather rely on a weird link. The supervisor of the CS just hang up the phone while I was talking and that was never able to speak back.

So I won money while I was at a family members house. I made bet from my phone. After I won, they shut down my account because he had an account as well. Said my money was voided to me and the decision was final. I have played for years while at his house but nothing was done or said til I won money. This company will do anything they can to get out of paying you a dime! What a complete ripoff. Use any other site except ignition because Bovada owns them as well. This is a crime and no accountability because they are an offshore betting site.

On February 6. I played a round robin NBA 6 out of 7 teams won. After the 6th game won. Bovada did a Sports Reversal payment on the 3 team and 4team and left the 6 teams 5 team and 2 team. I know for sure. There is 128 ways 7 teams can go, but they only give you 119 ways you can win to throw you off. I know if you dont win all 7 teams. It drops down to 64 ways. They didnt pay me all my money. Im going to find out who polices Bovada. Once they get audited. They will owe alot of money out. They dont play fair. This is sad.

I originally requested a withdrawal from my Bovada account of $9500.00. Did not think this would be any problem since I had done this a few months previously with no problem. All of my banking information was in the Bovada system (routing number, acct. number, etc.) This request goes all the way back to 12-03-2021, approved on 12-06-21 with a reference number. I suspected something was amiss when I didn't receive it within the 10-15 business days they say to allow. Since then I had to provide and keep providing up to date records of my bank account, I assume to prove I hadn't received the money! Now Bovada twice has given me a reference number for the wire and was told to run that by my bank. Same number both times. My bank says the reference number I was given is no good, they said the wire should start with a year. I asked my bank to please please triple check to make sure the wired money is not there! They assure me it is not! I have had numerous conversations with Bovada and my bank to where I feel like a tennis ball being hit back and forth over the net. All I'm asking for is what I am owed. No more, no less Thank You

On 1/30/22 I input my card onto Bovada, and another casino, which was somehow both hacked. This was surplus of 15k, luckily most of the other money was spent at a different casino, and they already said they would refund me the money. Bovada on the other hand has allowed around $5k in fraudulent charges on my account, and when I told them they said they would get back to me in 48 hours. I have received no messages in this time frame in the same time it took the other company to issue a refund. I can never get ahold of a live agent, and when I do they never give an actual response besides wait for a response. I want my money back, and have verification from the other casino that the charges were fraudulent. I can provide proof as well that the other casino has seen these transactions as fraudulent.

I got up to about a $350 balance and now, for the last year at least, I cannot login. I get past the initial login, but then I cannot enter the "text" code - in fact I never get the text code!
I started with an initial deposit of $100 and over the past 5 years, I lost some and I won some. I believe I deposit a total of about $200 and the last time I played I was up to somewhere about $350 and that's when it all went south. I suspect they did this intentionally.

So I have been seeing in community boards and pages it seems as though everyone is getting a birthday bonus. Well today is my birthday and I didn't get anything! Nothing! Aaaaand it took them 8 million years to even change my birthday before. It took me days to even get to reach someone. After it all you think they'd just help a player out already. My cousin got like 150 for her birthday. What? Where's my birthday bonus yo! I play plenty enough to think it's be cool to get one.

I have been trending and taking evidence of obvious abuse and malpractice of the poker system in which random number generators are not used. The consistent play behavior indicates that bots are used in all double up and triple up games with a purpose of keeping you thinking you can win before putting you on a losing streak requiring redeposit.

Poker is a game of odds and luck, there is really no way, except extreme rarity, that pocket pairs, or bad hands catch multiple runners consistently during all in calls out of position from players who were over conservative until they are against me and in no position to call with bad hands to risk losing money and exiting the tournament.

Players consistently raise and go all in against you when you are down to the final 4, top 3 pay, they raise - call - and fold to low stacks in a way that always insures you are covered - but raise, go all in - and won't call any hand against me with a starting high card or made pair on the flop despite doing it over and over again when I'm not in the hand.

they have locked my account. Three weeks of trying to contact them and nothing. STAY far away!

My sons debit card was charged over $125 in fraud charges. They made his checking account go into the negative.
He won $800 and another $1600 that never made if into his Coinbase account to be transferred to his checking. He was told the put boss reviews these before they go. It's a scam. Unbelievable they are still business. This company needs to be looked into. They aren't doing right by their customers.

Long story short an issue arose in my account. The only call 8 had 2ith a supervisor was dropped. Any other attempt I had to speak with a supervisor I was told no. Been a player on bovada a little less than a year and I've deposited 27000 and withdrew 10000. I fed up with them just blowing me off so after being a loyal customer for 9 months or so I told them that if I can't speak to a supervisor then they can permanently delete my account. All they had to do was talk to me about the issue.

I made three wagers Sunday, and all three were deducted from my account. Two of the wagers won, but Bovada refused to pay either. I wouldn't trust Bovada in any way. And just try contacting anyone at Bovada. They don't answer the phone, chat never works, and emails to customer service are unanswered.

After nine months and 10, 000s of dollars they decide they want to treat me like garbage and make me wait for over 48 hours for them to look at an email and for documents and reading address disgusting, As I have violated no terms or conditions of theirs and been hyper sensitive to any issues and brought to their attention before anything happened and then they treat me like this and not just me I'm seeing many people there Customer Service is nonexistent nor is there empathy I guess they just don't want people to deposit any money in their account anymore. I have told them multiple times that I travel for work I opened the account in a state that they deem acceptable but if I'm traveling I get a notification that I'm in the state but they don't except business but since I already have an account I am free to use it. Well I guess they change their mind I didn't tell anybody else

I placed a bet on a boxing match . They claimed they paid it and I did not receive LTC in crypto. I called there customer which is the worst I ever dealt with . They would not release the TxHash verification to prove they sent anything my way! I must have left 20 messages back and forth they completely ran around the same question. We're currently on week 3 with them holding 2 k of my money that they refuse to pay me. I highly suggest you don't use this company. There thieves and there games are rigged . They also shut and reset your game if your winning . I was on a hot streak on there roulette game and they kicked me off at least 5 times ! Rigged machines LEFT ME FURIOUS I ALMOST BET 5k on fight that would of yielded 30k I could only imagined what they would of done with my 30k they took my 2k . The 30 I would of probably went on a hunting spree !

The games are so rigged not even funny. Do not use this site. The sports lines are moved the games NEVER pay out. If you do win you have to jump through hoops to get your money. Stay away.

So I was a new member to this site, had some losses in the beginning but then went on a run especially with the live betting which I never knew about but loved it. Thanksgiving eve my balance was $7000 and the following morning I get an email saying my account was under investigation. Next day they seized my money and closed my account. When I tried to find out what happened and why they just cut and paste there terms of fraud. I used my own credit card and I am of age. And they just ended the chat and now they don't respond to any of my msgs. If they can't pay out then just say you can't pay out because I will bet my entire balance that I did not commit any fraudulent activities

Today I contacted bovada and asked to speak speak to the false claim that had about me they said I used the referral code on more then 1 account which I never did! I withdrew 2005 $ ! They contacted me and gave me 145$ WHAT? they said you been disabled and you funds are voided So they just scammed me out of 2005$ that I won This site is just BS!

About 2 years ago, I deposited $200 with Bovada. I placed bets and increased the amount to about $400. When I received notification that as a New York, my account would be closed because Bovada was not sanctioned in my state. My placement of bets were on sports that I follow, baseball, football, hockey, and boxing, and now it would stop. So I gave my wife my password, iPad, and money and told her to have fun at the casino. She played and brought my balance back to about $200. Up until this time, I was very happy with the site.

Then, I receive notification that my refund could only be in cryptocurrency. I made my original deposit in US dollars and all my bets and payoffs were in US dollars. I do not deal in cryptocurrency and allowed the refund to just wait until I had access to cryptocurrency. About 5-7 weeks ago, I noticed that PayPal accepted cryptocurrency. After spending days trying to get through to Bovada, I spent another hour verifying who I was and my account. It's funny, it took only 100 seconds for Bovada to take my money. After that, they expected me to download an app and jump through multiple steps and hoops to return my money. They would not transfer to money to my PayPal account. I do not load random apps to my system.

It boils down to this:

Bovada takes your money, but does pay you your money. Bovada welshes on bets.

Jeff Bender