1xBet
Reviews and Complaints

I m from india...
It's already 3 days ... deposited money on 1xbet but amount never credited..they just fooling us via bot message..I COMPLAINT already to customer care many times via chat support via email...but nothing happened...I already loose the hope...first i send the screenshot shot with UTR number..then they ask me bank statement..I provided all proof but nothing happened...my phone number [protected]...

1xbet is one of the worst sites there is, I lost my authentication code, it's been 2 months since I managed to reset my account, they keep asking me for documents that they never take the time to check and they come back to ask for the same documents again and again and this has been going on for two months, I have all the messages saved, if you win a certain amount you will suffer martyrdom to be able to withdraw and via email they will ask you for the same documents over and over again... Scam.

I am extremely disappointed with 1xbet company. It has been 30 days since I made a deposit and I still have not received my money back. I have contacted customer care numerous times and all they do is give me fake promises and do not follow through with their commitments. This level of incompetence and lack of professionalism is completely unacceptable. I would strongly advise against using this company for any transactions as they cannot be trusted to fulfill their obligations.

Dear team day before yesterday I deposited 15000 rs from my Paytm . Money debited from my account but not showing in my gaming account , it's been 48 hours still money not credited in my gaming id .it's really disappointing that I am your regular customer still I am facing this issue. Sharing screen shot of payment as well.. please check and resolve it as soon as possible. Its been almost 42 hours no resolution is given to me. No customer support given till now

Name - Rishabh Pundhir

Gaming id -[protected]

Hello. My verification began in April 2022, and I received all the documents:

- a photo from my ID card;

- confirmation of payments (cards and statements on them);

- selfies with documents on the background of correspondence and selfies with a code;

- utility bill.

After that, they asked me for a video conference, I turned to the CEG, they told me you would pass verification, we would refund your money. I passed the video conference! But they still don't want to return the money to me and are withholding it! They started requesting all the same documents again, which they had already checked and said that everything was fine! The case is currently being handled by the CEG. They just ignore me in the mail now and don't reply to my messages! This is the second year! How can I not get my personal money back? Return my funds! I don't need your website, I'm not going to play on it! My account [protected]@mail.ru ! I DO NOT RECOMMEND PLAYING ON THIS SITE! LIARS AND THIEVES!

My id is [protected]

I did a payment of 1000 LKR on 20th April 2023 but after some time I got a notification saying Deposit rejected in the amount of 1000.00 LKR via epayment (Rejected )

I tried to connect customer care by using the online chat and calling facilities, but every time when I call them ended up with giving fake promises saying that the problem will resolve within one hour, but which never happens during the last three days.

I’m contacting them and this is the worst customer service I ever had.

Kindly, someone help me to solve this problem

I recently started using 1xBet for sports betting and am pleased with my experience. The platform offers a wide range of betting events, from football to tennis, and even esports matches. I am particularly pleased with the live betting options, which make the process even more exciting.

The 1xBet app is functional and easy to use. It allows you to quickly find the matches you are interested in, place bets, and track their status in real time. Additionally, 1xBet offers very competitive odds, making potential winnings even more attractive.

The customer support at 1xBet is courteous and responsive. They promptly helped me resolve an issue with withdrawing funds, which increased my trust in the platform.

I recommend 1xBet to anyone looking for a reliable and convenient service for sports betting. Here you will find good odds, a wide selection of events, and quality service.

My names Jilacow Alasow Nuur my ID player [protected] I'm 1xbet VIP player account years later I win 1xbet casino jackpot over 100k then department security team ask documents then I send all documents required ask me my my passaport and my national iD card my mobile operator link profile. Then your respond said. There is no believe this account belongs you. Really I wonder your respond because 1xbet player name and my passport full name is same only not same D.O.B and P.O.B which mistakly eror quiqly regstred when profile fill fields but my full name and other datails is same passaport also accounts gaming connect my phone number also my Gmail . When I try to proof my account belongs me not respond and never responed 15 February untill now my complaint. See attachment proof.

@1xBetIndia I was using 1x since a year ago and loss around 50 k but never got any dalay or something in topup from the staff side but recently I got the nerves of odds and started earning from ix bet after withdraw such winning amount ,I made topup of RS 2900 on Monday but the amount isn't credited yet into my account I had made many attempts to approach the staff for my payment approval but all of them are saying [censored]s and don't have manners how to talk , I had already sent the screenshots and bank statement everything thing they asked about but still they are making chaos for me . Should I coll them fraud .

you are fairer. Please alert them to my problem. I can't get my money.

I only bet on football games

They don't give my money

My contact email: [protected]@1xbet-team.com

[protected]@1xbet-team.com

account in usd

Hello. I am a citizen of Azerbaijan. My name is Rauf Ismayilov, son of Gudrat. I have been a member of the betting site "1Xbet" since 2015. My withdrawal is closed from March 31, 2024. They asked me to send my passport by mail. I sent my passport, correspondence and a selfie with myself. I then posted videos and pictures of my investments and withdrawals. Later, I sent them my kashelock accounts. then I sent them all the electricity and water bills of the house I registered. Then I sent them my driver's license document. They accept all the document emails I send and don't wait. i want to withdraw $720 now but i still have problem with withdrawal.

Please help me to solve this problem. Let them solve the problem in a short time

Account number id: 5709595

Withdraw funds from the account: account783907503 in usd

Their email: [protected]@1xbet-team.com

[protected]@1xbet-team.com

always

The money has been deducted from my bank account, but it’s not reflecting in my 1XBET account yet?

[censored]ing

Withdraw

Hello, I made a withdrawal from 1xbet cash agent on 29 Jan 2024 but I still didn't recive my withdrawal amount in my wallet. I did mail to support and talked with operators but I have to face very rudely. I am attaching transaction id and cash agent id here.

It's a scam, I didn't get withdrawal amount from 1XBET cash agent. Jan 29, 2024 I was trying to deposit fund through APP but it was exceed for many times, then I went through a telegram there is a agent with whom I was doing deposit before for approx. 5/6 times before. I deposited through him and ask for withdraw then he gave me same POS id as before. I transferred and give him a code then he told me to wait for a while and escaped. After while he didn't reply and blocked me.

Then i registered my complaint through live support, emails and here too but my complaint was totally ignored. This whole company is a fraud and scam.

I am extremely disappointed with this 1xbet betting platform and their lack of integrity and transparency. I won a ticket, but in my bet history, it shows that I lost. Instead of admitting their mistake, they are using automated customer support chats to brush off my concerns and make me believe that my issue is being addressed.

When I asked for the official sources that their specialists used to calculate my supposed loss, they refused to provide them and the answers I get was do you have further questions. I contacted over five customer support and I kept receiving the same answers as word by word as if it is a robot having different names replying me. It is clear that they are trying to cover up their error and avoid taking responsibility for their incompetence.

This is completely unacceptable. Customers should be able to trust betting platforms to be fair and honest in their dealings. I will not be using this platform again and I will be warning others to steer clear of their shady practices. It is time for them to fix their mistake and provide me with the winnings that I rightfully earned.

My 1 xbet account is [protected].1xbet1xbet has not paid the winnings. The amount of damage is 12105 rubles that were not credited to the bank card. On October 27, I decided to withdraw my money, and the transfer was approved at my request. But the money was not credited to the card I indicated.I have all the evidence: I have saved the bank statement and all the screenshots. The support service is not responding. My complaint has not been resolved after 2 days.

My ticket ID is #[protected] and 1xbet account is [protected]

Issue happened almost a month ago. I have submitted bank statement. Called and emailed over 15 times. Still I have not received 5000rs withdrawal I made. 1xbet website shows the withdrawal as completed but I have not received this amount in my bank account.

They have not been helping me and just providing copy paste responses. I hope someone can help me with getting my 5000rs money from 1xbet scammers.

Sir maine keshav madhav UPI I'd [protected]@cbin ke account account mein ₹1500 diposit Kiya date 21 sep.24 time 7.45 pm. per utr nom.[protected] maine paytm ke dwara ₹1500 diposit Kiya tha lekin amount Aaj Tak meri gaming I'd me credit nahi hua hai aur jab bi call kerta hoon castmar care toh boh bolte hai apna Bank statement pdf me send kero sir pahle toh aisa nahi hota ager apko jish din date ka amount apko diposit hua toh aap maine aadmi ka ush din ka amount check kare ki amount credit hua hai ki nhai

On 6/09/2024 i was trying to deposit 3700 Indian rupees using UPI fast method.
However i made a mistake of entering the amount as 3500 on the website form but transferred 3700 rupees. I contacted the support team and provided them the screenshot of the transaction informed them about the issue. At first they told me to wait for a couple of hours. Every time contacted they told to contact back after 6 hours for 2 days. Then on 3rd day they asked me to wait for 14 days and that the bank will refund the amount to me for a transaction which was successful on phonepe which was sent 1xbet merchant. Its been 21 days now i have not still received either the deposit on the gaming account or the refund which the customer representative told me. I have been using 1x for so many years but never expected them to deal with this like this.

My email [protected]@gmail.com

Kindly resolve this i have been a loyal customer from so long.

1xbet is a scam company without any reason they closed my agent.My casdesk id is-1274901.In my agent i have 13,00,000৳ bdt.They didn’t' back my fund.Really they are scam huge fund from player and agent.Please i want to solve my problem and get back my full fund.In 16/09/24 they closed my agent.I am a one kind of service provider.I sell their fund and i get some Commission. Now they scam my invested fund.Why they are closing my agent.Because of i'm a service provider,they can not closed my agent.Now i want to solve my problem and back my full fund.

Sir maine fashion G UPI ID [protected]@psbpay ke account mein Paytm ke dwara ₹1700 diposit Kiya tha date 12/8/24 time 1.19 pm per lekin amount abi Tak account mein credit nahi hua hai sir mere account se paise bi kat gai aur gaming I'd me credit nahi hua amount sir baar baar yahi ho raha please check kare maine paytm ke dwara payment diposit Kiya UTR nom.[protected]

I have deposited 10000 Rs on 31/07/2024 and it is not still credited.

After a week they asked for my bank statement and i submitted that too and even after that it not resolved yet.

I tried calling Customer support many times and the answer is same "The payment department is working on it".

I have been using this app for more than a year and now i feel like i am scammed.

I have deposited 5500 INR on 2 August at 11:08 PM. It's showed successful. But amount didn't credit into my wallet. Talked with customer care agent he said " aapki request corresponding ko bheji ja chuki hai" and from that day till now they are saying same " aapki request corresponding ko bheji ja chuki hai". I am so fed up. Kindly resolve my issue. And add my money into my wallet or refund. Thank you.