Menu
For Business Write a review File a complaint
Brazilian Direct, LTD. Customer Service Phone, Email, Contacts

Brazilian Direct, LTD.
Reviews and Complaints

Learn how the rating is calculated

3.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Brazilian Direct, LTD. Complaints 2

ComplaintsBoard
L
1:18 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Brazilian Direct, LTD. refused to stand behind their mistake, and replace incorrect product

My experience with Dan Cosgrove, and Brazilian Hardwood direct is not good, unfortunately. I bought 4000 sq ft of Brazilian Walnut, or Ipe flooring - that is $23K worth! According to everything I read, this company had a high integrity. However, my experience was otherwise. The wood that was sent for the stairs was incorrect. Dan orders these from a mill, and they are shipped directly. The stairs are 48"wide. When I received the materials, the stair treads were 48"... but the risers were only 42". Obviously this was a mistake, either by Dan and his staff., or by the mill. Someone shipping this should have realized, that the stair treads and the risers will have to be the same length. This will obviously someone else's fault, and I should not be left holding this bill. I contacted Dan immediately, who did nothing. Initially he wrote me."I guess I will have to eat it... "But then he simply went silent on the whole problem. I waited 3 weeks — my entire flooring job was held up, while we waited for Dan to tell us whether he would replace the incorrect 42" risers, or he would send a check to replace them with a local supplier.in the end, I had to purchase 16 Ipe risers, from a local supplier, for the correct width... at a cost of about $800, plus tax! Dan simply ignored me, which was disappointing, because I felt that their company had a better integrity. So I would say, reconsider doing business with them. I do not like to leave a negative review... but my experience is that if there is a problem, I don't believe this company would do the right thing, and stand behind a mistake.
So for that reason, no I would not recommend them. It seems strange to me, that a company would sell me $23K worth of product, and then withhold paying for an $800 mistake. But that was exactly my experience. I have waited over a month, and dan has never sent me a check, or communicated with me at all, to resolve this.

Read full review of Brazilian Direct, LTD.
Hide full review
ComplaintsBoard
S
12:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Brazilian Direct, LTD. Ripoff

Consumers BEWARE. Brazilian Direct Ltd. sells inferior flooring products which they claim on their website to be 'Premium' and 'the best'. They LIE and will abandon you after the sale after promising excellent products and customer service prior to the sale, and they do it in a smug, insulting, rude manner (particularly Shannon).

I bought $8, 000 worth of 3/4' walnut hardwood flooring (1300sf) from them in what were supposed to be 5' widths. The flooring widths ranged from 4 7/8' to 5 1/8' wide! Numerous boards are different widths from one end of the same board to the other! Problem not discovered until well into the installation. Called owner Dan Cosgrove and he at first said he couldn't believe that the widths would be off by that much, and he said to continue with the installation because we shouldn't even be able to notice. He said he would take care of it if the installation took longer, because the installers had to literally measure each piece on BOTH ends (because some pieces varied in width from end to end), and segregate them by width and install same widths in each row. Problem was that over 50% of the boards were wrong width, resulting in unavoidable situation where different width boards had to be put into the same row... But Dan said we wouldn't notice it and that he would take care of it...

Installation was a nightmare, and floor looks like c*** with all the uneven widths. Dan continued to say that it couldn't be true, and asked me to send him some boards and photos, so I did. Even after sending the samples and photos direct to him and to the mill, they continued to deny the problem exists, obfuscated, ignored, and basically blew me off, after I sent them 20 sample pieces and 30 high resolution photos clearly depicting the problem, AND OVER 100 EMAILS. And the amazing thing was that I had sent them an email prior to buying it, and asked them if they GUARANTEE that the widths will be consistent, and Shannon responded 'most certainly as that is all we offer'... I have all of this in writing, and the photos below don't lie, and I have dozens more physical samples!

They refunded about $1400 that I had to pay my installers for the extra time it took to install due to uneven widths in over 50% of the flooring they sent me. However, I am now left with flooring that does not line up properly, and it is highly visible. I am going to have to tear it all out and start over.

These people will promise the world but when it comes down to it, they WILL leave you high and dry and they will laugh about it, as they did with me. I am out $16, 000 because they will not stand behind their products or their commitments or their promises.

This is the first time I have ever made an effort to do an online review of a company because I just don't have the time for this. However, in this case, I am making the time (as well as preparing to sue them) because what I went through with these people should not ever have to happen to anybody else. If you are smart, you will LISTEN to what I am saying and TAKE ADVANTAGE of my NIGHTMARE experience, and FOLLOW my advice - DO NOT DO BUSINESS WITH BRAZILIAN DIRECT AT WWW.BRAZILIANHARDWOOD.COM. You take a great risk if you do and, if you do, and get screwed, don't say I didn't tell you so. Upon request, I will PROVE what I am saying. Just send me an email at [protected]@verizon.net and I'll be happy to help you to understand why it is important that you NOT trust these people with your hard earned money.

Take a look at the photos at http://www.dataweb-design.com/brazilian.html. These are what I sent to Brazilian Direct. They can't be doctored. They are what they are. Ask yourself if YOU would be happy after paying nearly $8, 000 for this flooring?

Here is a link that might be useful:

http://www.dataweb-design/brazilian.html

Also much more here:

http://ths.gardenweb.com/forums/load/flooring/msg0220351823669.html

Read full review of Brazilian Direct, LTD.
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review

Brazilian Direct, LTD. Reviews 0

Looks like Brazilian Direct, LTD. has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Brazilian Direct, LTD., take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Brazilian Direct, LTD. complaint handling

Brazilian Direct, LTD. reviews first appeared on Complaints Board on Oct 12, 2013. The latest review refused to stand behind their mistake, and replace incorrect product was posted on Jan 3, 2020. The latest complaint Ripoff was resolved on Oct 12, 2013. Brazilian Direct, LTD. has an average consumer rating of 3 stars from 2 reviews. Brazilian Direct, LTD. has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Brazilian Direct, LTD. Contacts

  2. Brazilian Direct, LTD. phone numbers
    (215) 529-5555
    (215) 529-5555
    Click up if you have successfully reached Brazilian Direct, LTD. by calling (215) 529-5555 phone number 0 0 users reported that they have successfully reached Brazilian Direct, LTD. by calling (215) 529-5555 phone number Click down if you have unsuccessfully reached Brazilian Direct, LTD. by calling (215) 529-5555 phone number 0 0 users reported that they have UNsuccessfully reached Brazilian Direct, LTD. by calling (215) 529-5555 phone number
  3. Brazilian Direct, LTD. address
    1076 Kile Cir, Quakertown, Pennsylvania, 18951, United States
  4. Brazilian Direct, LTD. social media
  5. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
Brazilian Direct, LTD. Category
Brazilian Direct, LTD. is ranked 29 among 44 companies in the Flooring Installation category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.