Breazy.com review: Irresponsible

I ordered something over the thanksgiving weekend, expecting there would be some delay in receiving the order, but they have been sitting on my orders for a whole week. When I emailed their customer support team, (because they weren't answering their phone support and hangs up on you without an option for you to wait on the line) they just told me that it was being delayed because they are busy. So I asked to cancel my order and they say that once the order is placed, you can't cancel the order. So I asked them that if the order even isn't processed, why can't they just cancel it, to which they replied it's their policy and that it will get to me soon and not to worry, and added that they won't be responding to my email anymore. Wow, how professional. He did agree that the shipping I chose was 3-5 business days shipping, but I guess that's after they finally figure out how to ship the order which they haven't been able to for 5 business days already. I am intrigued by how it takes longer to leave the warehouse than to travel across the country.