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CB Security Products and Services Brinks US Poor service and poor equipment and poor communications about their program contract
Brinks US

Brinks US review: Poor service and poor equipment and poor communications about their program contract

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9:06 pm EDT
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I had a reliable ADT system for many years and last March a Brinks rep showed up at my door offering a better deal, which, of course, turned not to be true. I only armed the system twice that first 30 days or so and both times got false alarms. Law Enforcement even showed up both times. Both times I called tech support and both times they had no idea what happened or how to fix it. How can I possibly depend on what is clearly a very unreliable system? No matter who I called, no matter how many letters sent in, they continue to bill me, now threatening collection agencies and credit score damage. I completely removed and disabled the system in April and I detached the unit from the power supply and the antennae. But during my last call, in June, they said they were still receiving signal! I was stunned they would outright lie like that, but they did. They do not seem to understand how customer service works as they continue to refuse to cancel. I had already blocked my credit card from any additional automatic withdrawals. I am so mad at Brinks it is unbelievable. They are a predatory company in that they piggybacked on all the existing door and window sensors, the power supply and the antennae. It did not take very long to install it, but I didn't realize what was going on. They misled me about the need for an amazon account, which I do not have. I was never advised having such an account was preferred. I had no idea that the cameras were not part of the Brinks system, as it is a 3rd party system that is not connected at all to the wall panel.

My account # is [protected]. If a customer is not happy with service why do they, Brinks, insist on collecting monthly fees for a non-existent service, that now I would never have, as it is proven to simply not work. I do not want them near my house. They collected the first to months of payment for a servce that did not last 45 days.

Desired outcome: I would like Brinks to drop their demands for payment. That is it. I do not want to have to go to small claims court or get an attorney to stop their harassment.

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  1. Brinks US Contacts

  2. Brinks US phone numbers
    +1 (800) 527-4657
    +1 (800) 527-4657
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  3. Brinks US address
    555 Dividend Dr, Coppell, Texas, 75019-4962, United States
  4. Brinks US social media
  5. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 01, 2024