Brink's Global Services’s earns a 2.8-star rating from 249 reviews, showing that the majority of clients are somewhat satisfied with secure logistics and handling services.
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Inquiries@brinkshome.com reimbursement
I was told that when l came over to your company that you were going to reimburse me for paying off my old bill l pay my canceled fee and two months after I was with your company l canceled my old company ADT in September and still had to pay after I canceled them l gave your company all the information that you asked for but I still have not received my reimbursement check l was with ADT for 7 years and after that month to month no contract and lease never later because they took their money out directly and l gave all that information to your rep at Inquiries@brinkshome.com and they give me the run around and is very rude so can you please help me
Claimed loss: 504.59
Desired outcome: Refund
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Remove us from your 5 yr contract
Jan 12 sales guy konner Stephens came to our door. My husband let him into our house because he said Brinks bought out Fluent who we were currently using to monitor our house. He cont. to say he will need to update our system to Brinks so we can cont. to have a security system. My husband agreed to the Brinks equipment and Konner replaced Fluent equipment...
Read full review of Brink's Global ServicesService appointment
I am quite disappointed that my appointment was cancelled for 23 February which I made weeks ago.
there is no excuse for receiving a text message on the 21st that my appointment was cancelled due to service availability.
I can get a plumer and electrician within 24 hours -- why cannot I get someone to come to complete an agreed appointment and not wait 2 TWO weeks -- that is absolutely unacceptable.
Claimed loss: I have taken off one day -- Feb 23 and now need to take off another day.
Desired outcome: I need to have someone reschedule my appointment and have it on the 23rd of at a time which is in the next 4 or 5 days
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This complaint has been resolved automatically due to user's inactivity.
Is Brink's Global Services Legit?
Brink's Global Services earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Brink's Global Services. The company provides a physical address, 22 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
The age of Brink's Global Services's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Brinks.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Brinks.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
The Brink's Global Services website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.
We looked up Brink's Global Services and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Brinks.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Brink's Global Services.
However ComplaintsBoard has detected that:
- Brink's Global Services protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
indoor camera
I requested a camera that would show our front walk and front door for security reasons. Brinks sold me an indoor camera, came to the house and installed it in a window looking out over the areas I requested. It works fine...during the day only. It took me awhile (over 30 days) to realize I had no video at night. After calling Brinks, the first attempt they did not know why this was so. They moved this up to another person that told me the indoor camera would only reflect the window at night and should not have been sold to me for this purpose. I called customer service wanting them to take back the camera they sold me and replace it with an outdoor camera. I was willing to pay the difference. Since over 30 days they refused even though this was their error in the first place.
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This complaint has been resolved automatically due to user's inactivity.
Discontinue service
I signed with Brinks 7/21/20 for a 36 month contract. Out of contract I chose to switch to Safe Home Security. I filled out all documents with the agent sent to assure that all documents were filed for a smooth transition. I continued to receive emails from Brinks stating I did not activate my service. I contacted my sales rep and he said call Brink...
Read full review of Brink's Global ServicesHome security system
Where do I begin. The installation was horrible. My key pad was placed in a very unique place. My door bell camera is also crooked. These are not the major issues. I was unemployed for a few months so I had a couple of returned payments. I made up those payments when I started back work and I got everything on track. I just made a payment on November 3rd...
Read full review of Brink's Global ServicesBilling
Was on Autopay that was cancelled. I called and got handed off 3 Times, all to no results or real interest to resolve. Sent Text and received a response I have all this in writing. First I was told I logged into the portal and cancelled the auto pay feature. That is a Lie. Then I was told that the autopay expired. Not on my end whether that is a CARD...
Read full review of Brink's Global ServicesHome security system thin door/window contact
What is written below is my response to a Brinks survey request on August 29, 2023. No one from Brinks has responded to my request. I’m requesting a manager call and speak with me. The overall service was horrible minus the service technician that came out on August 25, 2023. This nightmare begins on June 19, 2023, this is the day I ordered the sensors. I...
Read full review of Brink's Global ServicesMy alarm system that was installed by Michael Walker
Michael Walker Installed Brinks Alarm System in my home, it's been about a year and a half now! I've had nothing but problems! The alarm System has only worked. About a third of the time, I've had it! Michael Walker said he was a Contractor for Brinks! I called Brinks Corporate Office complaining about the lousy service. Brinks corporate told me it's my...
Read full review of Brink's Global Servicescanceling service
Trying to cancel alarm service because I have moved but was told that I need to pay out the remaining 3 years on the contract and the cancellation would take 30 days. I need immediate, expedited cancellation! I am not longer living in the house and therefore have no need for alarm monitoring. And still waiting for documentation to start the process!
Desired outcome: Expedited cancellation of service
This complaint has been resolved automatically due to user's inactivity.
Misleading
I have had an issue with Brinks Home for a few months now. They were great in the beginning when I signed up. However, the problem really began when I discovered there was no signal going to central for six months. It took 2 more months after to rectify the situation. After they attempted to charge me $600.00 for a new panel I told them I was not longer...
Read full review of Brink's Global Serviceshard copy of contract and monies to be recieved
sales rep stated he would make sure i received a hard paper copy of the contract and i would receive a certain amount of money , we've tried many times to contact him but to no avail , he also stated that the permits would be submitted by the installers it has yet to be done ( solor panels are on my roof) the alarm system is in , the back yard camera is wired in wrong, and the front doorbell generator is in but the generator is the wrong size, what we are waiting for now is the generator , back yard camera to be wired in correctly and the solor power to be switched on. he also said something about being reimbursed for any bills from either brinks or vivit home until the power was on. by the way the sales reps name is william hawkins.
This complaint has been resolved automatically due to user's inactivity.
Home Security
Brinks Home Security is using my PII to exhort me for money! I know this sounds crazy, but they bought my information from my old security company, Protect America (who by the way sold my, social security number and date of birth and financial information) so that Brinks could setup an account in my name without my permission while I was overseas! I contacted Brinks when I noticed the debits, they told me they did not have an account for me. I contacted my bank, they told me they contacted Brinks, Brinks did not have an account for me and refunded my money. Now, a few years later, I have a collection company ZIONs Debt Collection, putting a collection on my credit! I created a case with the Better Business Bureau in 2021 and again on yesterday. NO ONE has the right to share my PII with anyone. I do not have an account with Brinks that I initiated and I want this OFF my credit report!
Desired outcome: Take the collection off my credit! I did not request your services. I have attached a copy of the original BBB report from 2021.
This complaint has been resolved automatically due to user's inactivity.
Brink's home security system
A guy named michael walker says he had office and worked for brinks in overland park kansas! I let him install a security system in my home. Its been over a year ago now! Its not worked a 100 percent since installed! Hes caused some electrical issues in my home due to his installing the alarm! So, now im gonna have to call a electrician to fix his screw up! I fully intend contacting the atourney generals' office, better business office, my atourney and the news media! I want a cancelled contract asap! A full money refund and your junk equipment ouy of my house asap!
Desired outcome: FULL MONEY REFUND! A COPY OF A CANCELED CONTRACT, ASAP! YOUR EQUIPMENT REMOVED FROM MY HOME ASAP!
This complaint has been resolved automatically due to user's inactivity.
Customer service dispute
BRINKS employees do not have a clue when it comes to customer service. !
very sad that i have been this company for 18 years and never missed a payment of been late. I called in on June 6th to update my auto pay account. and found out that they forced placed insurance for 7.99 without my permission. they claim i did a verbally agreement over the phone. But they could not send me any proof of this, they say it was a verbal contract but would not send me the phone tape from my conversation on June 6th, 2023, when i was supposed to have agreed i never heard of a verbal contract that is legal. So, in the meantime, i asked for it be removed, and they came back with we can't for 12 months due to a customer service rep sent me a new remote, she never advised me that i had to take the insurance to cover it, which i feel was coned.
and now I'm stuck with a higher bill . I ASKED IF I COULD SEND THE REOMTE BACK AND GET my BILL BACK DOWN AND THE SUPERVISOR SAID I WOULD HAVE TO PAY 130.00 FOR IT. I TOLD HIM THAT I NEVER ASKED FOR IT. I'm 69 years young and i felt that i was abused and coned by brinks, now i can even look for a company due to that fact i would have to pay an early termination fee! 17 years of loyalty and this is how i was treated.
Desired outcome: Would like a call and figure out why this all happened! senior citizen abuse. If i do don't get a response i will file a complaint with the bbb and the state of az for seniors.
This complaint has been resolved automatically due to user's inactivity.
Home Alarm system
Brinks is the worse. First off your stuck with a three year contract that you cant get out of. The equipment is dated and doesn't work half of the time. Every time you do anything it extends your contract. My doorbell takes forever to see anything( the person is usually gone before I see anything. My camera's sends me an alert 1/2 hour after someone's detected. Get yourself a Ring alarm system because Brinks sucks.
Desired outcome: Cancel contract
This complaint has been resolved automatically due to user's inactivity.
Inability to cancel service due to planned move.
0n 070523 I phoned Brinks advising that as we were moving to a retirement community in September of this year I would need to cancel my account with Brinks at that time. I was informed that I had approved a renewal of my contract for 4 years on 02/21/23, and that cancelling it before its termination would result in the need for a final payment of $1,786.75...
Read full review of Brink's Global ServicesNever showed up for install and won't send me return label for refund. They're holding me hostage.
I purchased a $1400 home security system from Brinks. They never showed up for the appt bc there was an “error in their system”. I requested to cancel their services and full refund, and to send me return label for equipment delivered. They have yet to provide me with a return label and haven’t provided me with any confirmation bc they said they don’t do any confirmation but that the notes are left on the account; they can’t email me anything. I traveled almost 4 hours to make to the appointment (I have an email when they confirmed the appt.) They said I should receive an email within 2 hours from UPS with a return label on Friday 7/14. I called back in 4 hours and they said it would be 24-48 hours. I confirmed I should then be receiving the label at the latest Sunday. I never received it. I called them Monday, today 7/17; they said I should receive it by 2pm bc its actually 24-48 business hours (not what I was told). I still have not received a label but they said they’d resend it but would take another 24-48 hours.
Desired outcome: Full refund immediately
This complaint has been resolved automatically due to user's inactivity.
Alarm panel black out
07/11/2023
Alarm panel black out.
We have talked to 5-6 people in Tech Support and have not gotten anywhere with what they instructed us to do. Our system have been out over 2 months we have bought batteries as they instructed, and system is not working.
People in Tech support have hung up on us several times.
We pay for service from Brinks and the customer service is very unprofessional.
We have asked for a service person to come out and tech support and customer service would not schedule it.
Needless to say I am very disappointed, very disappointed in Brinks service.
I will be calling Corporate in the morning and the Better Business Bureau. This is the horrible experience to go through with a service supposing to help protect your home.
Desired outcome: I want a service person to come out and fix the problem.
This complaint has been resolved automatically due to user's inactivity.
Avoid negative credit
Here is the overview. We sold our house Feb 2023 realized we were still getting charged the alarm service in March. We called 20 March 23 to cancel. They asked for our pin, our alarm phrase and or last four digits of credit card on file. We did not have the pin or alarm phrase that we could remember since we never had an alarm problem or had to call Brink...
Read full review of Brink's Global ServicesBrink's Global Services Reviews 0
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Overview of Brink's Global Services complaint handling
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Brink's Global Services Contacts
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Brink's Global Services emailsus.salesinfo@brinksinc.com100%Confidence score: 100%Support
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Brink's Global Services addressUnit 3, Radius Park Faggs Road, Feltham, Texas, TW140NG, United Kingdom
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Brink's Global Services social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024
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