Brooks Sporting
Reviews and Complaints

As someone deeply passionate about running, I understand the importance of reliable gear. Reading through various reviews about Brooks Sports, it's evident that opinions are divided. While some customers praise the comfort and quality of their products, others express disappointment in issues like poor durability and unsatisfactory customer service. It's crucial to consider these varied experiences before making a purchase decision. As a fellow runner, I recommend exploring all aspects of the brand and its offerings to ensure you find the right fit for your running journey.

and quality of these shoes. The website was easy to navigate and the checkout process was a breeze. The shoes arrived in a timely manner and were packaged nicely. I appreciate the attention to detail that Brooks Sporting puts into their products. The shoes are durable and have held up well during my daily walks. I also appreciate the variety of colors and styles that they offer. It's nice to have options when it comes to finding the perfect pair of shoes. Overall, I highly recommend Brooks Sporting for anyone in need of a comfortable and reliable pair of shoes. They may be a bit pricey, but they are worth the investment.

I've been rockin' my Brooks Runners for a solid year and a half now, all thanks to my podiatrist's recommendation. These bad boys have held up like champs, but with an upcoming trip abroad on the horizon, I figured it was time to snag a backup pair. Lucky for me, the Aussie Brooks website had my back and got my order to me in just three days flat - and at a fraction of the cost of my OG pair, no less!

I gotta say, these new kicks are even comfier than my first pair. Same type and all, but they just feel like they were made for my feet. It's like walking on a cloud, I tell ya. And let's not forget about the style factor - these babies are sleek and stylish, perfect for any occasion.

Overall, I'm stoked with my Brooks experience. Quality shoes, killer prices, and lightning-fast shipping - what more could a gal ask for? If you're in the market for some new kicks, do yourself a favor and check out Brooks Running. Your feet (and wallet) will thank you.

So, I gotta say, I'm pretty disappointed with Brooks Sporting. I got myself a pair of Ghost 13s a few months back, and already the mesh upper is shredded at the flex points of the toe-box. I mean, come on, I only use these shoes for running a road 5k once or twice a week, at best. I don't know what's going on with their quality control, but it's not good.

And to make matters worse, when I reached out to their Customer Service team, they were no help at all. They kept insisting that I must have used the shoes for cycling (which, by the way, I don't even own a bike), and refused to admit that there might be an issue with their product. It's frustrating, to say the least.

I've never bought Brooks before, and after this experience, I don't think I ever will again. It's just not worth the hassle. And honestly, it's kind of a relief to see that other reviewers have had the same problem (sorry, guys). I just wish Brooks would step up and take responsibility for their products.

This store is the best place to buy running shoes. They have a huge selection of shoes that will fit your needs. I got some shoes a while back that are made for running on trails. They have a better grip than any other shoes I've tried. I couldn't find anything like them anywhere else.

Just recently, I bought their new pureproject running shoes. These shoes are amazing for running at the gym. They feel like you're running on clouds. They're designed to give you a more natural feel when you run.

Overall, this store is great. They have a lot of unique running shoes that you won't find anywhere else. If you're looking for a good pair of running shoes, this is the place to go.

I gotta say, I'm pretty disappointed with my experience with Brooks Sporting. I thought I was buying from Brooks Running USA, but it turns out this company has nothing to do with them. I ordered a pair of shoes, but when I received my invoice and other documentation, there was no mention of the Brooks company at all.

To make matters worse, the shoes were shipped from China by some unknown company. I waited patiently for 28 days, but my shoes never arrived. When I contacted customer service, I was told that I couldn't get a refund because the shoes were still in transit. What a bummer!

And don't even get me started on the customer service. It's not even Brooks, it's the same Chinese company that shipped my shoes. So when I tried to complain, I just went round and round in circles. It was so frustrating!

Honestly, I wouldn't recommend buying shoes online from BrooksRunningNZ. It seems like a fake company to me. Save yourself the hassle and buy from a reputable retailer instead.

So, I just got myself a new pair of running shoes from Brooks. I was super excited to try them out, but unfortunately, I made a little mistake with my address when I placed my order. I didn't realize it until I received an email from FedEx saying that they were returning my shoes to Brooks. I immediately called Brooks to see if they could help me out.

To my surprise, the customer service representative told me that they couldn't send me my shoes back. Instead, they would process a refund and return the money to my account. I was a bit disappointed, as I really wanted those shoes, but I understood the situation. However, I still wanted to see if there was anything that could be done to get my shoes to me.

I asked to speak to a supervisor, but was told that no one was available. I then asked if there was anyone who could help me troubleshoot the situation and if I could pay for more shipping. Unfortunately, I was told that no one could help me and that this was just how they did things. The representative didn't seem to care about my situation and was very unwilling to help.

Overall, I was pretty disappointed with the customer service I received from Brooks. While I understand that mistakes happen, I would have appreciated a little more effort to help me get my shoes. I don't think I'll be buying from them again in the future.

I gotta say, I was pretty disappointed with Brooks Sporting's customer service. I had an issue with an e-gift card I purchased and it took forever to get it resolved. I tried contacting them online and over the phone, but neither experience was very pleasant. The reps I spoke with didn't seem to care much about my problem and didn't even apologize for the delay in delivery.

It took a full week for the e-gift card to finally show up in my inbox, and I only got it because I reached out to customer service. If I hadn't, I would have been out of luck and Brooks running would have kept my money. That's just not cool, man.

What really got me was the lack of empathy and gratitude from the reps. They acted like they were doing me a favor by helping me out, when really it was their job. I mean, is it too much to ask for a simple "thank you for contacting Brooks running" or "you're welcome" when I thanked them for their assistance? Instead, I got a half-hearted "um hmm" that left me feeling even more frustrated.

Overall, I think Brooks Sporting needs to step up their customer service game. It's not enough to just sell quality products - you also need to treat your customers with respect and appreciation. I hope they take this feedback to heart and make some changes, because I really do like their products. But if this kind of service continues, I'll have to take my business elsewhere.

I gotta say, I've been rockin' my Brooks shoes for a hot minute now, and they've been treating me right. My feet are pretty sensitive, especially my arches, so I need a shoe with some serious support. And let me tell you, these Brooks shoes have got it goin' on. They're the perfect running shoes for me, and I couldn't be happier with 'em.

But here's the real kicker - their customer service is off the chain. I ain't never ordered from their website before (I got my shoes in-store), but I did shoot 'em an email once just to let 'em know how much I was diggin' my new kicks. And I also asked if they had any bumper stickers I could add to my collection.

Well, let me tell you, they got back to me faster than a cheetah on the hunt. And not only were they quick, but they were also super friendly. They told me they'd send me some Brooks fan gear, and I was like, "Okay, cool, we'll see what happens."

But then, just a few days later, I got a package in the mail. And let me tell you, it was like Christmas came early. They sent me a Brooks beanie, two stickers, a bracelet with the logo, a little bag with the "run happy" slogan, and even a temporary tattoo. I was blown away.

So yeah, if you're lookin' for some bomb-[censored] running shoes, Brooks is the way to go. And if you need any proof that their customer service is top-notch, just take my word for it. They'll hook you up with some sweet gear, and they'll do it with a smile on their face.

My experience with Brooks Sporting was quite strange. I tried to send a gift to my friend, but their system rejected my order twice, even after sending me a confirmation email. I was surprised and frustrated that I didn't receive any warning email or phone call about the issue. I had to discover the problem on my own, which was not a great experience.

However, I called their ordering department and spoke to a person named Vaughan, who was awesome and tried to help me. I asked to speak to the person who should fix their system, and she called me back. But the conversation was one of the strangest business calls I have ever had. The woman who claimed that their online ordering system was 100 percent her doing did not apologize for my inconvenience. Instead, she was "hurt" that I was not "kind" to her. I was surprised that she made it all about herself, instead of taking responsibility for the issue.

Despite this strange experience, I must say that Brooks Sporting has great shoes with wide sizes available. I would recommend buying them, but not on this website.

Me and my hubby went to Brooks Sporting yesterday, June 16th, 2019 at around 2pm to get two pairs of shoes. I was looking for another Ghost 11 wide D size 7 in a different color, which was an easy choice for me. However, the guy who was helping me was so apathetic, it was almost like he didn't care about his job. I tried to make some jokes about the color I wanted, but he just said "out of my control that we do not have it". I was disappointed that he didn't offer me any other options that were similar to the Ghost 11. So, I decided not to buy any shoes at all.

My husband, on the other hand, wanted to try the Brooks brand for the first time. The guy who was helping him didn't even measure his feet or check his stride. He was so short with his answers that I told my husband not to buy any shoes. But my husband really wanted to try the Brooks brand, so we ended up buying his pair of shoes.

To be honest, all the people who were trying on shoes were looking at each other because of the employee's attitude. He wasn't engaging with us, didn't offer any options, and brought out boxes with a terrible mood. It was disappointing to see that kind of behavior from an employee.

I usually buy my shoes from Fleet Feet or Road Runners, where the people there have such a wonderful attitude. They always offer options and make me feel welcome. I thought that I would have a wider selection of colors at the Brooks store, but it was a total failure. I will not be coming back to this store.

I gotta say, if you're lookin' for some top-notch service and speedy delivery, Brooks Sporting is the way to go. But, if you're lookin' to save a few bucks and get free shipping, I'd recommend orderin' from Amazon instead. The prices are the same either way, but Amazon's got that sweet, sweet free shipping deal.

Now, don't get me wrong, Brooks Sporting's website is easy to navigate and they've got a great selection of shoes. Plus, their customer service is top-notch. I had a question about my order and they got back to me super quick and were really helpful.

But, at the end of the day, I'm all about savin' some cash and gettin' my shoes delivered for free. So, if you're like me and want to save a few bucks, go with Amazon. But, if you're willin' to pay a little extra for some great service, Brooks Sporting is definitely worth checkin' out.

It's been almost two weeks since I put in my order with Brooks Sporting, and I was told it would take anywhere from 7 to 14 days to get to me. But I still can't track my order, and it feels like it's taking forever. I'm starting to get really frustrated with this whole process, and I don't think I'll be ordering from Brooks again in the future. It's just not worth the hassle and the wait.