Buckeye CableSystem
Reviews and Complaints

I am tired of Buckeyes cable always raising their prices. From January 1, 2023 to June 15, 2023 alone Buckeye Cable has raised their price twice to a 15% increase. There is absolutely no reason for the large increases every year except for pure greed! If you need dates let’s go from Jan1, 2020 to June 10,2023. Every year you raise your rates 25+ % every year without explication! You keep raising you rates so much that people have to cancel their contract with you and then to make up for the loss of income you keep raising the rates of your remaining customers. Quit sending this complaint back to me stating that you don’t understand my complaint!

What Scam! Buckeye Cable Keeps Raising Rates! Loosing Costumers And Now This. Well Here is Some New Information From Buckeye Cable . As of February 18th, 2018, the charge for data transfers that exceed the customer's data allowance (overage charge) will be billed at a flat rate of $15. This fee will not be pro-rated, and the customer will be allotted 50GB of additional data.

To help customers avoid overage charges, Buckeye allows customers to pre-pay for additional data at a discounted rate. Customers have two pre-purchase options:

Unlimited data for $30
150GB for $15
Buckeye has discontinued the "additional data" product that provided customers with only 100GB of data—customers who are currently subscribed to that product will be grandfathered in, but that product will not be available to new customers or to customers who do not currently subscribe to that product.

First: my payment history with Buckeye Cable had been consistent and on-time for several years, until I became late only one month. Second: my funds to pay the cable bill were delayed, so, I had to request that my due date be forwarded to the 10th of the month instead of the third of the month. Third: a surprise fee of $72.00 was added to my bill for the request. Lastly: Now, on top of the ridiculously large bill (for basic cable, phone, and internet), the entire amount must be paid on the new due date, or suffer termination of services. Never mind the constant internet interruptions from a "reminder" to pay the bill, [or else], and letters of cancellation.

This feels like price gauging and harassment, at best. I am seriously considering a change of services, completely, if Buckeye Cable feels that this is how loyal customers should be treated.

Yesterday, 2-10-10, I had a service call done, to fix “hum lines” (Ghost lines that slowly move bottom to top, which usually measure 1/3 of the screen) from my cable and “antenna TV” Note - Free TV’s in line 1, Buckeye Cablesystem in line 2.

I thought everything would have gone OK, but that’s not how it really went.

Before I begin, I must warn you, I have had “Tracy, ” the “best” technician, in my home to fix the same issue. She was the escalation person, after many calls on this same issue. Needless to say, the issue was not solved.

I also must make note of the Buckeye Tel situation that I went through with the same exact people. I paid for caller ID, but did not get other Buckeye Tel (Buckeye CableSystem phone) customers on the Caller ID. Yes, this included friends and work. I finally got fed up and quit all services. But had to come back, due to Sage Telecom’s inefficiencies, costing me even more money, than Buckeye Tel.

With all said, their track record is not good, with pinpointing and diagnosing issues. That’s mostly what I had to deal with yesterday. My issue was not fixed. The Tech person wanted me to still have “hum lines, ” and be satisfied with just getting the service. He seemed to appear as though I was privileged to be able to get Buckeye. But you may pick that up in a few minutes of reading on.

Service call was made for the “hum lines.” Yes, “CHRIS K” was on time, within the window. It was about 1:30 PM. I showed him in – Instantly got the “the reason for your hum bars are…” I had to interrupt him. I proceeded to mention that it was not my equipment, since the last time I had gotten brand new equipment (literally less than 30 days old to this service call). I mentioned that the hum lines go when I plug in the RCA, component and coax cables, even all separately.

I was going to have the box switched… which did happen, but the same issue persisted. It just took the power plug to be plugged in, while any cables were connected to “LINE 2” (Buckeye Cable Port line). We then switched Buckeye to “Line 1” and same thing happened, just reversed lines inputs.

All of the sudden, my heater, my turned off computer, my lights, etc… were at issue. But remember, If it were one of those, you would see the same issue in the FREE TV (on line 2 now, from line 1). That was not happening. Free DTV had no lines, until Buckeye’s Cable was hooked up. That instantly should say something… especially since my antenna is on powered amplifiers. It’s not power or anything a/c powered in the living room.

My next thought was that it was… why did they not check the electrical components of the converter box? “Chris K” checked the signal level, but not the voltage in or out. Remember, Buckeye is supposed to be superior to knowing their equipment. Testing it only anchors this. Testing of voltage was not done, which should have been done. He also asked why I had gold splitters. I told him that they are for my local Free DTV… however, the coax splitters were not hooked into the box, in any ways. A good investigator… or engineer/tech, would have seen that first off.

This was the same level of service as with the phone. If I had a dial tone, and a non-Buckeye Tel cell phone calls and it showed up… the problem did not exist. Forget testing… never happened.

Beyond the lack to testing of their Tech, “Chris K” seemed to not be very happy. He did not seem to smile once. It almost sounded like he was being put out to work. What’s more, I was watching my local TV, or Free DTV… He told me that WBGU-DT4 (WBGU-Encore), which Buckeye does not carry (but is local), would go away. Somehow, he didn’t realize I was watching a station that they did not offer, showing lack of knowledge of their own product/service. I had to tell him that WBGU-DT4 was not carried by Buckeye, but was local…and that I had my own antenna… after re-hooking everything back up.

Suffice it to say, the tech/engineering aspect of Toledo, Ohio’s Buckeye CableSystem has major training issues. They also appear to not be knowledgeable of their own equipment or products. Due to this, I have canceled TV… and at an earlier time, cancelled Buckeye Tel phone. Their Customer service on the phone is exemplary! Just terrible at engineering and tech services, on service calls.

Note that service calls have been very late in the past… but that is not up to the customer service… that’s once again, tech/engineering/dispatch.