Buffington Homes
Reviews and Complaints

I was very excited when I purchased my first home! I closed on my home 9/30/2015 and moved in 10/23/2015. The first week in my new home I experienced a roof leak which resulted in water damage in my garage. My home was build 04/2015 so I was unsure how many times this may have occurred and possibly repaired. I completed a warranty request to have this issue resolved. On 10/30/2015, the drywall guy showed up to repair the damage in the garage, however it was raining again on that day; therefore he was unable to complete the job. Due to the roof not being repaired, more damage occurred in my garage. I made contact with the warranty department to obtain information on when the roofer would be out to make repair. I was informed that he would be the following Tuesday, 11/03/2015. When the roofer made repairs, it was discovered that previous work from initial roofers where not done correctly. In my attempts to have the initial issues corrected, the contact person from Buffington was not easy to work with. I took pictures and sent to him via text on the work that was done. He continued to try and convince me that everything was done correctly. To ensure that I was accurate with the findings, I drove around several Buffington homes that were in building process and it was confirmed that there was some error in the initial installation. The roofer did return to correct those issues Tuesday, 11/10/2015. On this day, the drywall guy returned to my home to fix the damage in the garage. He informed me that he was to replace the drywall in the ceiling and not all areas that were damaged by the leak. I informed him that I was not satisfied with that due to this is an issue that may have occurred several times in the past prior to moving in. He then contacted the contact person with Buffington Homes. During the phone call he was informed that he was not to replace all areas and that he could leave. This again left me with having unresolved issues. To ensure that the chain of command is followed, I reached out to the VP of Operations to escalate this issue. She informed me that that the previous Buffington contact person filled her in on the issue at hand. I explained to her my concerns as a new homeowner and my fear of mold occurring in the future due to all water damaged areas not being replaced. She scheduled to have the one of the managers from the drywall company to come out and another person on their team to come out and review the issue. The gentlemen came out on 11/17/2015 and informed that they can replace the tape ducts but not the entire area, which calculated to about 3-4 pieces of sheetrock. I expressed my concerns with them in regards to mold in the future and was informed if there are reoccurring issues regarding this, it may be still covered with the warranty. My argument is, why wait for something to occur when it can be prevented. The gentlemen left with letting me know that they will consult with the builders and let me know the resolution. Thursday, 11/19/2015, I had not heard anything back in regards to this issue. I had to reach out to the VP of Operations to inquire on the status. She informed me that she spoke with the initial contact person and he should have reached out to me by now. She stated that they made a decision the same day to stand by their initial response.