Burger King
Reviews and Complaints

June 2nd I went through the drive thru and ordered four sausage egg and cheese croissants a sausage biscuit and a 10 piece nugget. I was asked to pull down. Before leaving the window I asked for strawberry jelly and a receipt in the bag. I got home and realized my nuggets were not in the bag I live about 15 mins away so I tried to call back nobody answered. After about 3 back to back calls it gave me a busy signal as if someone left the phone on. There was no receipt in my bag so even if I did go back I have no proof of the order. The service at this location is never really good but since it's the closest one to me it's tolerable. I'm especially disappointed in the service I received today.

For the past three days I have went to burger king on walnut ave in dalton georgia and the breakfast has been ice cold. We've ordered croissants as well as biscuits and even told them repeatedly they are always cold. Now once again I even asked them, while ordering to make sure they are hot and I wished I had a picture to send of how they came out the drive thru window looking like ice on them they were all still very cold like they were thawing out. I'm sick and tired of going out to waste my hard earned money on one of my favorite restaurants worth extremely poor quality as well as lazy [censored] employee's that are just plain rude and simply does not care!
Sincerely,
Frustrated!
Christina marie james
[protected]

There is a manager that has had 15 years of management experience, and is having to ask month old employees how to make simple sandwiches. She discriminates against certain employees. She sits in the office at closing, complaining to employees about things that need done, but she doesn't work at all. She is having other employees doing floors, wipe downs, and other things that are a managers duties. Taking brillo pads and towels out of the trash and using them on sanititized equipment. She will not give employees information like where to get clean, sanitized cleaning equipment, when the mop is so soiled it is leaving grease streaked all over the whole floor. Employees are getting wrote up, and pulled outside to be "talked to" about situations this manager is responsible for; and is telling employees to do. Beverly is the manager responsible, and with 15 years of experience, this should not be an issue. She is rude to both employees and customers, and as a manager; especially with this much experience, should know her roles, rules, and duties, and should be making the example of a good employee. If something is not done about this, I will have to involve corporate. It is not just affecting one or a couple of employees, but the whole closing shift. I am not an employee, I am a regular customer and I do not appreciate a manager not leading by example. An employee is only as good as the training they receive.

Everytime I go. In my food is never fixed right are the oinon rings are cold I mean Everytime I go in they mess my food up and they mess my daughter up last time we went in a man good was messed up and he done opened it at the table and took it back because it wasn't not right the they put. It back under the heat light then sent it out in drive Thur thats nasty

Yes I wanna report an employee (Tamica) employee #471530 for double charging my credit card 1 for $23.53 and other for $ 9 something which she said didn't go thru but it did i have a appt on my phone that shows me my purchases and she did and whenever I call the store to talk it's either busy or they will pick it up and hang up I got the #2 which was a meal which I didn't get my fries or my drink I think I really need my money back If not a free meal voucher don't wanna take it dither than I have to

We stoped at a different Burger King than normal, waitress handed me my frappe without whipped crepe, I ask her to add it, she grab a can and my husband handed her the plastic cup, we were in the car, she squirted the whipped crime all over his arm and the car, she also told us that many customers don't want whipped creamer, I told her she should ask the customer, this product comes with whipped creamer.
Also I tried to enter thru " my bkexperience.com and it would not take my store number, the receipt clearly reads 101.

Thank you,
Rachel v Stumpo

[protected]@verizon.net

I was the only one in drive through and after saying hello 3 times for 5 mins I finally get a response and it's very short but rude and as I'm telling them I have a coupon and explaining said coupon, they keep repeating as I'm finishing talking just give the four digit code and you don't need to tell me anything else, as I pause then proceed to request a drink and then quickly stoped and told um no we aren't serving that anymore we dumped it for the night, so I nervously asked what other drinks similar and just picked the first said. Once to the window I hand coupon first to which she shoved away and wanted just my payment, I'm sorry to explain such a rude encounter but I'm just shocked as to why this employee was so rude and treating me as if I caused her bad mood, as I will still be a customer just avoid that store, thank you . To top it off I didn't get the two double bacon cheeseburger that the coupon I had was advertising I got single patty and no bacon cheeseburger, so I was even more disappointed!

On thursday, may 31, 2018 at 11:51pm I order 2 bacon double cheeseburgers plain a 10pc nugget and value fries and onion rings for a late night snack. The cashier repeated my order and began to ring it up correctly as I was at the speaker then tell me to drive around as i'm watching the screen to ensure my order was correct. As I drive around my total is 10.29 because she rang what she wants too. I then received 2 bacon cheeseburgers plain, cold fries and onion rings and a fresh 20pc nugget. As I turn around to bring my order back the cashier gets an attitude I remained calm as she called for a mgr perhaps named mrs. Toya that never came to help her refund my money or correct things. I was then charged.89 for a meat patty when it wasnt my error and as I asked for a refund for 10pc because I didnt order the 20pc she walks away asking the mgr for help before the [censored] at the window piss her off. If you review footage the gentleman at the front was startled by her comment and I am very dissatisfied with the service especially when I did no wrong. My drive thru order is 98. The cashier did print a duplicate with not much information but now burger king gains more profit and i'm still hungry.

I was a couple of bites into my spicy chicken sandwich a short while ago (May 31, 2018) when I noticed that the chicken looked uncooked. I looked further and confirmed my suspicions. I immediately went inside the restaurant and spoke with the manager who took the sandwich and I could see her inserting a probe into the center. She returned and graciously apologized for the sandwich and gave me my money back. I am concerned that I could become ill from eating this sandwich. Do you not have safeguards in place so that this does not happen? I will never buy a chicken sandwich from Burger King again.

Burger King Order 13016
in Auburn, MA

My daughter ordered chicken nuggets from Marseilles il Burger King...about 4 hours later she was so sick it was coming out both ends...took her to the Dr and it's food poisoning..when I attempted to alert the manager I was told that I was a liar...I even watched the cook wipe his nose with his hand in the middle of making a sandwich and of course was called a liar about that too. It's on camera if you don't believe me...the chicken nuggets where all my daughter had ate in about 20 hours cause she was with a friend in a car traveling home...very easy to narrow down where it came from. Managers name is Jazmine. Instead of calling me as I was told she would she chose to comment on Facebook and wasn't very nice. I have screenshots as of course once I threatened to go to corporate she deleted her comments...I'm very angry about this. This burger king is so dirty. Someone needs to shut it down!

I get breakfast sausage burito no hash no spicy sauce every morning and every morning it's wrong! Been going on the past 5 + yrs now and they still get it wrong! How is that the same thing that long and you mess it up every other day! I am now starting tomorrow to go to McDonald's from now on cause it's ridiculous! 😡
Plus they ask you to pull around and wait!

First I ordered two whoppers meals with 2 cokes and 2 fries.
At east state across Walgreens Rockford Il. I had a coupon and was explaining about it and then get interrupted about the coupon and didn't let me finish. And I ordered cokes and ordered a small onion ring on the side. I went to the window and got my order and then started to leave and noticed I had no onion rings and was never given a receipt so I drove back around to the drive thru window and told them and they told me to pull up but there were 4 cars in front of me and the person in the drive thru was taking like 30 minutes for each car and I got tired of waiting so I left to another burger king to get onion rings and by the time I got there my food had gotten cold and I had to reorder a brand new meal and pay for it for full because the other burger King took too long so I spent twice the money for only 1 meal that was good because of the extremely slow service of the first burger King.

A bunch of [censored] run this place. I've gone several times here and maybe, once out of ten orders is correct. Then there is the issue of making vehicles pull up pass the drive thru window so they don't exceed the time, even when no one is behind them. If you order an original chicken sandwich mayo only, it shouldn't come with lettuce and cheese. This sandwich doesn't even have cheese on it. Discusted and utterly pissed off in Vicksburg. Something needs to be done with this restaurant before it ruins the Burger King name.

Hello I went to the Burger King in Louisburg, NC and ordered a rodeo burger meal and a six piece kids meal at the drive thru. When I paid for my meal the time was 6:07 on the ticket I asked for my refund 6:30 . They gave my order to the car in front of me when the customer took my order back inside to tell them they had given them the wrong order a few minutes later they proceeded to bring my order out to me that they gave to the other customer. I was not happy with this and asked for a new meal. After five minutes of waiting I went back inside and asked for a refund. I am very disappointed at service at the Louisburg location please tell me you can do something about the store. I was there for 23 minutes and left with no food this is very upsetting.

To whom it may concern,
On this morning, 30 May 2018, I decided to get breakfast from on of the burger king stores here in Shreveport Louisiana on 6301 Youree dr. 71105. It was after 8 in the AM and I drove to the drive through intercom and did not get any response for a moment. I decided to drive to the window and spoke to the lady that I didnt know if intercom worked or not. I a very snappy and disgusted tone in her voice she stated she was with a customer and I didn't give her a chance although I've waited almost a minute. I told her have a nice day and I drove away. I decided to get breakfast elsewhere. I will not be going back to that particular restaurant again. Maybe it was a sign to leave fast food alone for awhile but I truly didnt deserve the ladys attitude.

I went to Burger King located at 400 East Tremont Ave
Bronx, NY 10457 last night and they not have any hamburgers. The cashier said that all they had was chicken. This was unacceptable. Burger King is know for the Whopper. How could a location not have any? Also the restaurant was not very clean. My friend and left the restaurant to find a different place to eat. What can you do to entice us to return to Burger King?

I visited Burger King Sunday the 27th of May and ask for a chicken sandwich which I get every Sunday morning and the manager refused to serve me at first then she gave me two sandwiches and I asked her for her number to her manager and she refused to give me a number to the office or manager and asked me to leave the store I thought it was very rude I just wanted to ask if I could get a chicken sandwich in the morning which I've been getting for over a year

Hello. Iam a loyal Burger King customer, have been for years. Until recently I have never had an issue with the food or the service. I just moved back to San Bernardino California from Yucaipa CA.
Last weekend I went thru the drive thru at the Burger King on Waterman Ave in San Bernardino near the Waterman Discount Mall. I have a big family of five. So I ordered the burgers and fries Discount meal. A total of 5. However I only got 3. So I was missing 2.
I also ordered 5 value drinks.
I didn't realize what was missing until I got all the way home. I immediately called the store and got no answer for over 15 minutes. Finally after exhausted attempts I got through.
I spoke to a cashier who informed me her manager was not in. I explained I didn't have time to wait.
She hung up.
I called back again for another 7 mins. Give or take.
She was unbelievably rude and wanted nothing to do with me and my dissatisfaction.
Frustrated and needing to feed my family. I was forced to go to McDonald's.
By time I got back to my residence the food I did get from BK was cold. Fries tasted like dirty oil.
All the money I spent in gas and food between the two was horrible. I work over 60 hours a week housekeeping with no time for additional stress. This is why it has taken this long to reach out to you.
I do not have my receipts.. or the food.
I hope you can reach out to me so I can return to BK in the future.
Thank-you in advance a loyal customer.

I ordered the 2 for $6 spicy and regular chicken sandwich with no mayonnaise and a large fry. The asscociate was rude on the speaker and was rushing me with the way she was speaking. I pulled up to the window and she didn't give me a total, just looked at me wanting payment. When I received he food, there was no receipt in the bag. If anything was wrong with the order, I would've had a hard time proving it without a receipt. Poor customer service!

Had a coupon for the family bundle/ 3 whoppers, 3 cheeseburgers, and 3 small fries. Well I guess asking for special orders is an issue, wanted a whopper with cheese and no onions, the wanted a whopper with cheese on sourdough bread, then a plain cheeseburger, a cheeseburger plain with only ketchup and pickles, and the rest just the way it comes. Also ordered a sourdough chicken with grilled chicken. Well took over 10 minutes to explain the one with no onions was not the one with sourdough bread. Then while waiting between fighting off the flies, the drink bar was covered with ants, needless to say was thankful I got it to go. When came home we received one cheeseburger with no cheese, the whopper with sourdough the bread was not toasted and there was no cheese, even thou we said we wanted cheese on all of them! But getting a cheeseburger with no cheese is a little ridiculous. And the grilled chicken sandwich I ordered was not grilled but breaded, not happy with all this, plus to see backline employees standing around talking and manager on her phone didn't help either. I know because I was an assistant manager for fast food for a good while and honestly would have been very aggravated to have a crew like that working with me and the appearance of the restaurant was no better.