Burger King
Reviews and Complaints

Fast forward 6 months, so far we have only been able to use the gift card on the app one time, after I got frustrated and finally entered a credit card to pay for our meal. Then the app took the money out of the gift card. I removed the credit card from the app.
On December 11th I needed to reload the gift card to order a meal with it a week ago. That has to be done on line, not on the app. Added $25 to our gift card and received a confirmation number for the transaction by email. It said it would be 20 minutes to 6 hours. We bought dinner at Subway whose gift card smoothly reloads every time we reload and order using their app and our Subway gift card. On the 13th, when Burger King had processed the charge through our bank, I checked the BK app to see if the $25 had been added to our gift card. It had not been added. I checked again on the 17th, still not added. I called the service department, gave them the reload Transaction number, gift card number, the date they ran the charge, my name etc THREE times. Then was told it hadn’t gone through. I said yes it did BK ran the charge on the 13th, then the person asked me for the numbers again. I told her I had already given her the information 3 times. What absolutely lousy service. The app, the web site, and customer service have a major disconnect. And who knows what they did with the $25.

About a month ago I got a Burger King gift card. Downloaded the app. Loaded the $25 card along with my name email and birthdate. All that shows up in app. Fast forward to tonight, returned late from vacation, filled out order for our food, picked nearest store that was open. Picked my gift card for payment.When I click submit it went back to confirm store I clicked confirm the store it went back to select payment picked the card hit submit and it went back to confirm store and continue doing that every time I hit each of those so 45 minutes later we’re picking up dinner from Taco Bell.And for some stupid reason the app was hanging up on that

I used the app to place an order for two milkshakes for five dollars, the I added a combo bundle and a two for six special. The e-receipt for my order said that the milkshake offer had been applied. But I noticed I wasn’t charged the $5 for them. So upon arrival I gave my order and notified the drive through employee what I had ordered and that it didn’t show. She said not to worry just pull on around. Once there I received the order minus the two milkshakes for the kids. I explained and showed the cashier that I had ordered them on my phone and she said no problem would you like me to go ahead and place the order now and I agreed if I could apply the offer. This is when Elisa the manager got involved. She was happy to point out that the app had problems and that wasn’t her problem and that she would not be honoring the offer since it did not show on her receipt despite her and three others verifying that I had indeed placed the order via the app. I told her that she could see it was orders and she rolled her eyes and said not my problem. The employee behind her suggested that they just give them to me since I didn’t make the error, it was the app. Even though I had touched the shakes along with about three or four others at this point probably. At this point she said no she would just give them to someone else. So this is how their app works and their management team exemplifies customer service. I suggest if you have an urge to eat fast food you just drive through or try another app. I understand that you have to work through things with apps but the Elisa the manager made sure to inform me that it wasn’t her issue and that she was powerless to work through any issues that might arise. This is not something that you want to try to explain to two toddlers. So... if that’s the case they should stop use until it has been tested and verified 100% otherwise the customer and their kids are the ones who pays the price because it is obvious that management can’t do anything and would rather just throw away the food.

On dec 19 7 pm order 43 my front bumper was damaged in the driv thru I had a car in back and in front as I puled forward to order window my bumper is damaged the workers witnessed it and thought it was funny I did not I requested the owners insurance info no one got back to me unacceptable the driv thru has bumpers on drivers side not the passenger side im a cdl driver for over 30 years their is no lighting I choose the drive thru because there is constant panhandling im also a former auxilary police officer

On 1/16/2024 I stopped at the burger king in tifton ga store #9684 purchased a soaft drink, ck nuggets, onion rings and a burger. I did not finished my drink on my way home. After I got home my wife empty the rest if my soft drink and found a dead cockroach stuck to the inside of the cup. This is the second time I wrote you about this issue and have not received a response from your cimpany. What are you going to do about this complaint?

Ronald maichle

14260 satinwood dr jacksonville fl 32224

[protected]@att.net

Went to store at Merrick road valley stream on Thursday night Jan 18 2014. I went to order and I gave the cashier the code on the product I wanted she typed in the code proceeded to order the rest of my order. When done I showed her the gift card that was downloaded to my phone she called over the manager I think her name was daisy she said we don’t put the code in can’t do it we don’t take those but how do they put the reference code in the cash register to begin with I was so upset I left I called back when I got home to make sure I had the correct name of the manager. The person answered I asked nicely may I have the name of the manager the man said what for I said I would like it he said no way and hung up Not a great way to do business at all why give give cards through emails if you can’t use It was a 25.00 one I am very upset on how they handle this why give coupon if they can honor them at all

Thank you for you time

I would appreciate a reply

Marie

[protected]

On january 16th 2024 asiwas returning from my daughter house in alabama I stopped at the burger king in tifton georgia my half way point to jacksonville flordia. My wife got a chicken nugget and onion rings, I got a burger and a medium drink. I did not drink all my soda when I arrived home my wife empty the rest of the soda and found a dead baby cock roach stuck to the inside of the cup. Needless to say I am not very happy this could cause me serious health issue as I am 74 years old. I would like to know what your company will do about this issue

there is a group of men that hang in there every morning some of which bring there own coffee and discus the world event very loudly I might add. I have spoken to the manager and she said she has asked them to be quite, but they don't listen. it seens I have to stop going to burger king on rt 37 and Mule rtd because the manager is not capabble of running the place

In Abbeville LA Burger King I was told that due to having only 1 employee that I could not enter and that they would only take orders from the drive thru. Thus Burger King is always getting orders wrong and 1 main employee is a main source of the problem. His name is Rico. He has screwd me out of money and food that I paid for. He even gave me crumbles of meat and put it on my Burger bun. He was also the one working today and not allowing anyone to order inside This happened on Dec 30th on Saturday.

last time I went to BK I ordered 2 junior whoppers and a reg fry. Came home and only had 1Junior Whopper in the bag. This time I went through the drive thu and ordered 2 double stackers and a reg fry. Got home and they charged me and gave me 2 bacon DBL stackers. I I don't eat bacon. The dang order wasn't that complicated. Store was off 36th ave in Ocala Fl. Think store# 3454. Wasn't on my receipt for order #75. 12/9 at 12:52 Trans # 297622502159007131519