Burger King
Reviews and Complaints

I recently did pavement work for 14 burger king locations owned and managed by Spence Group Services a division of the spence family burger king chain. The work done was all above industry standard. I even did an additional $5600 worth of work for free in effort to establish a long term relationship with the customer. When it was time to get paid the nightmare started.

Once it was clear payment would be a problem I had the facilities inspected by industry professionals who all gave the work and materials used excellent ratings. I also started gathering information from previous contractors who had worked for them in the past, all of which have been jerked around and screwed by them. Fair warning to all contractors, do not do any work for Spence Group Services DBA Burger King. They will steal the food from your families table.

We are filing liens and plan on foreclosing on the properties all of which will cost us additional money not like we are not out enough already.

I agree with the gentleman who also wrote on here about the Burger King on Grant and Alvernon. That is a group of disgusting, unhappy, non-caring individuals. I will NEVER go there ever because of a few bad experiences, but the one that sticks out the most is, when I went there and got ignored at the counter for at least 5 minutes and no one else was in line.

The guy was sitting in the back and kept looking at me, but never once said 'Hello' or 'I'll be right with you' he just flat out ignored me. I said 'hello' loudly so someone would come take my order, because I was on a limited time schedule due to it being my lunch break, finally a manager came up all sweaty in the face and pits. He didn't greet me, just walked up and stood in front of the register.

I told him I was ignored by the other guy and this wasn't the first time this had happened and I wanted his boss's name. He took my order, went it back, and then made me wait another 10 minutes for my food! No one expedited my order or anything. He came back up and handed me a piece of paper with a number on it, and said 'call this number to complain'. I got my order and walked out extremely mad... I would have walked out, except they had already taken my money, and calling someone to come up and refund it was pointless.

The next day I called the number, and it was not anybody that had anything to do with Burger King. It was a random number! He gave me a fake number! I never go there. It's dirty and run by a bunch of meth heads.

I brought a Burger King coupon into the store for aBYGO free Chicken Whopper and the manager said they don't make those anymore. I told her nicely that another BK honored it and gave me the tendergrill instead- same product, different name. She changed her mind and decided that they don't honor ANY of those coupons. That made me so mad. We walked out and WILL NOT EVER eat there. If that isn't enough, the gentleman in front of us ordered a huge meal and after he had paid and waited, they told him they didn't have it, was that OK. He was mad too!

i oredered 4 whopper meals for my family and me, and ordered 1 kids meal for my daughter, i asked for 1 burger without mayonnaise and gerkins, once i took the meals home i realised that all of the burgers had mayo and gerkins on, everything else seemed to be ok until, my mum took a bite out of her burger only to find a long hair in it, this made her vomit, she threw her burger in the bin, and i went back to burger king to tell them about this only to find that when i got there most of the staff (including the supervisor) did not have any hairnets on and there hair was not tied back properly, i recieved my money back for the burger with the mayo and gerkins, but the supervisor said she could not do anything about the burger with the hair in it because it was in the bin, i'm very disapointed with the service as my family have been customers for many years, we would like the matter to be resolved as soon as possible please.
if you need any further information do not hesitate to contact me. i would also be grateful if you can inform me of the action taken. thank you. mrs. brooks

I was in burger king, staff was yelling, and fighting about staff members spitting in food. Don't eat here! Heard gm cuzzing and yelling @ staff. One staff member was saying employee was spitting in food, gm cuzzed staff member. No one was fired. I found out today the staff member who stated the complaint to gm was gfired not spitters. Don't eat here.

First, I ordered what I wanted and then was told they were out; they had just sold the last one. So I ordered something different. I bit into the sandwich which was hard as a rock and it broke the filling in my tooth which then fell out! Tried to just eat the meat on sandwich and it was spoiled or tainted. Went to another BK who gave me the order I had originally wanted and gave me the phone number of the district manager. I called him and he promised to call me back that day. No call. I called him back 2 weeks later and reminded him of this and he told me he would have to call someone else and get them to call me. I gave him my number to do so. So far, no call back yet. One more day and I will call customer relations. Either they will pay for my tooth repair or my lawyer will be in touch!

Avoid this location at all possible costs! My DH and I went there to get food for dinner; when we received it, I noticed that my Whopper Junior was cold and mentioned it to the manager. What does she do, does she make me a new one? Heck no! She NUKED the friggin' thing! Okay, fine - go with it to avoid issues.

We get home, start pulling the food out. My oldest daughter's chicken sandwich seemed hot; she opened it and it was overcooked. Ewwww, strike one. My DH's steakhouse burger thing was also overcooked, and the edges felt like it had come out of the refrigerator. It also smelled nasty (but that could have been the steakhouse gunk they put on it). Strike two. I then proceeded to check my onion rings and the kids' chicken fingers; all were dry, overcooked and ICE COLD. Strike three.

I was ready to go back right then; but my DH happened to notice something that REALLY topped it off for me. He handed me my youngest daughter's apple fries and told me to look at the date. SEPTEMBER FOURTH. I can see a day or two out of code, but almost two WEEKS?! HELL NO! You do NOT mess with my kids' health by trying to pawn that expired crap on us! We went back there; I stormed in, dropped the bags on the counter and basically went pregnant-hormone-postal on her ###. Feeling tears come on, I threw up my hands after my 30 second tirade and stormed outside, where I let out a good AAAAARRRRRGGGGGHHHHH. On my way out, I noticed a younger couple sitting there eating, and they kept looking at their food, chewing slower and slower, as if they weren't sure if they should finish it. LMAO I just looked at them and said, "Dont' come back, TRUST me." I felt bad for causing a scene; but at the same time, like I said, you do NOT mess around with me, when it comes to my kids' health all bets are off.

Do yourselves a favor; do NOT eat at this location anymore. I will be contacting the Health Department tomorrow about this incident. I no longer have the receipt; but I'm sure they will still be happy to take my report. Yuck.

I stoped at the Ishpeming, Mi. burger King to get some sandwitches and fries from the local Burger King. The order process went fine with a newer older woman at the window. Once I pulled around to the window and paid my $25.16 for my order the cashier asked me to pull a head so she could give the 2 cars behind me there food first. I politly said no I am here and just paid for my food I should be given my order first.The cashier told the much younger woman in the red shirt her name is Lynne. that I said I would not pull a head so the other 2 cars could get there food first. Lynne said from in front of the frie station loud enough for me to hear her say "Its not that hard to pull ahead" I told the cashier that its not that hard to get me my order either. This Lynne worker in the red shirt said she couldnt hear me and told me to shut up. I told her that I as a customer dont deserve such treatment for wanting my food first seeing that I had placed my order before the 2 cars behind me. She (Lynne) kept going on about me letting the others get there food first and I told her to just give me back my $25.16 and I would give here back the 4 sodas that I was given and I would go to McDonalds instead. I also told her that I know the manager of this franchise and that I was going to register a complaint with management over this treatment. She (lynne) got my $25.16 out of the till and I gave her the 4 sodas. as I was leaving the lot I was about 15 feet past the window she sticks her self half way out the window and yells loudly so every one pumping gas at the Holiday gas station next door could her "dont ever come back here" now the other problem I have here is I called the district Managers number and she didnt answer, as well as there isnt anyway to complain online to Burger King management. I have seen better web sites from lesser companies.

I called the Marquette Mi office to get Jen the DM's phone number. I did explain to pam a little bit of what happened, but in full detail as I know she was going to call Lynne and find out what happened, and to give her a heads up...as I said I know the manager I will talk to him when I see him next week...

I purchased a $10 gift card and attempted to order a meal on sale on 9/10/2008. The sale was not honored despite the sign outside and was told that it would have to be after 4pm to honor.. I made the gift card purchase and left. i have the recpt for the gift card, the current manager was not avaliable to speak with and i was turned away. Normally, I love Burger King and the food. But this location is filthy, most meals i order are dryed up and unacceptable. I am filing a formal complaint with the BBB, the Health Dept. and Attorney General. I will return there tomorrow and demand a refund, call the police if necessary and cause an unpleasant scene. This place needs to be bulldozed, the owner or manager of the franchise needs to be fired or fined. DO NOT GO TO BURGER KING on Lemmon in Dallas!...

Went in to buy a pair of whoppers for my son, this done iI was given a small reciept and it said if I called the number on the reciept I would recieve a free WHOPPER for my efforts. Today I took he reciept back to redeem it, wel when I tried to redeem it, first I was told I had to buy one to get one free, then told that instead I would have to buy french fries to get the free burger, well this was not printed on my reciept, but evidently if you has recieved a longer copy of the same reciept that might have been on it, As a matter of principle, based on what I was told on the phone and my reciept I was to be rewarded for making the call at no cost to myself.Well 4 employees were telling me through the window that I waould have to pay for the fries before I recieved the Whopper, well I had also ordered a large milkshake for my son, so at this time if it ment so much to them that I purchase the fries, which I didin our not want anyway, I told them to return my reciept, which they did after I again demanded its return very loudly. At this time, I informed them that since they would not honor their corperate giveaway of Whoppers, I would not purchase anything from them and left. Much to the disappointment of my son. I and a 60 year old man who could care less about BurgerKing, which has become the most high priced fast food name in the area, having gone up atleast $1.00 on all their products, including now charging over $2.20 for a large diet soda. I was very disappointed in the entire Burgerking expierence, and I can insure you that I and my family, which totals 23 adults an kids will never shop there again. And will inform all our friends of this matter. At this date and time you cannot aford any loss in business. By the way this perticular Burgerking has a reputation for poor service, poor food and very rude and poorly dressed employees. Being right by VSU(state college)its losing business to a chinese takeout place because of this. Better food/prices and employees.

As the leaders of the stores and people who are supposed to be in charge of money, orders and employees, it's pretty bad when you can go to a burger king and purchase drugs. It's worse when it's the managers selling drugs to their employees and to the public. Every bk store in omaha nebraska has at least one manage that is selling drugs. These managers also are smoking with their employee's. We have people waiting on us that are higher than kites and that includes the managers. It's a shame, no wonder they get the orders wrong, give people wrong change, and are rude to the public that pay's their wages. It's about time that the corperate office does drug testing on all manager's who they hire and have running their stores. If you have ever been cheated out of your change, guess they needed some drug money. When the register's come up short, guess they needed that drug money, but corperate won't do any thing about it. Maybe if they actually care what goes on in their store's and want to save what is left of their reputation than they might, just might actually do drug testing on these people. It goes on in every fast food restraunt in nebraska. The ones who bring the drug's get free food, what a bargain. Do they ever wonder why they are loosing money, these employer's and employee's are dipping into the till.

I went to a Burger King at Prospect Ave., in Hartford, CT and the woman taking my order tried to keep $5.00 from my change. I tried to ask her to give me my change and she turned her back to me and would not acknowledge me. I asked twice in Spanish, and still no response from her. Her back was to me while she talked on the phone. I waited for my salad and she still would not give me my change or my salad. I honked the horn of my car to get her attention, and she rudely turned around and started to yell at me, telling me that I had yelled at her. I had not and politely reminded her that I had not. It's not my way of dealing with people. When I asked to see the manager, I was informed that she was the manager. I noticed that her employees were intimidated by her. I could not believe it. I don't plan to return to this Burger King any time soon, that's for sure. You expect respect from others and I did not feel that this person treated me fairly. Stealing change from customers will surely make for bad business.

I went to BK in Champaign Illinois for lunch today and determined not to go there again. I ordered cheesy tots and the menu above the counter said it was $1.50. But a this black cashier told me my total was &1.84. So I asked her why it was so high when it cosed only $1.50. She said it was tax. 34cents tax for $1.50 item. Are you kidding me? so I asked how much was it without tax. she said $1.50. When I checked the receipt. it was $1.70. So I told that menu said it i was $1.50. This person still told me it was tax. I tried to show it was not what the menu said. However she had no ears to listen to me and the last thing she said was, ' you are holding up my line, have a nice day." and ignored me. What a customer service! what a low quality this person was.! BK needs to make sure they hire somebody who can read the number at least... I tried to contact the corporate, however they did not have complaint form nor e-mail address for customers to send our comment. This proves they don't care about us and it doesn't matter what kind of service each store is providing to customers.

I will not go to BK again and I am fully planning to tell all of my friends how terrible their service is.

My sister and I absolutely love tcby white choc waffle cones from burger king. Until yesterday that is... We pulled in to get our favorite treat at the burger king in rapid city south dakota and what we got was a shock. When the girl handed out our treat we noticed right off they were smaller. (Given the financial state of our country we could understand that) but the taste is gone! The white chocolate did not taste very good and the waffle cone was absolutely aweful! It was soggy tasting and actually had a bit of a bitter taste. Is there any chance we will be able to get back the old tcby or at least get some flavor back? P l e a s e...

Thanks
Lana from south dakota

Unacceptable advertising / bait and switch tactics / overcharging customers / rude service personnel

Signs posted all around every burger king in columbus, ohio advertise a choice of apple fries or mac and cheese as substitute side item for bk kids meals.

I have carefully examined several of the signs posted, and all say bk kids meals now with your choice of sides.. Apple fries or mac and cheese...

Nowhere on any of the signs posted is there any disclaimer that there is additional charges, or that the mac and cheese is a "separate" side item, and not part of the kids meal.

August 4, 2008 : 9:30pm

When ordering chicken kids meals with the mac and cheese as the side, I was charged an extra $1.49 each for the mac and cheese sides. I asked the store manager (East main st and briarcliff rd, reynoldsburg, oh) about the additional charge, and pointed out the fact that their signs specifically list the mac and cheese as an "optional" side item, and not an "additional entree" as he referred to it. I also pointed out the fact that on his sign there was no disclaimer about the extra charge.

At this point the manager became very rude and hasty with me trying to get me to leave the drive up window. I refused to leave until he went to the drive thru and read the sign for himself.

When he returned, he said, "i'm sorry, the sign is misleading, but there is an extra charge for the mac and cheese, and it's not included in the meal. "

I argued my point to have $3 (The cost of two meals w / the mac and cheese side) deducted from my ticket, he refused and responded with "if I remove the $3, you're not getting the mac and cheese", and then didn't even wait for a response and walked away from the drive up window refusing to give me a receipt that I specifically asked for.

I believe this to be an extremely misleading advertisement, if not a full fledged bait and switch to increase revenues. My total overcharge was only three dollars, but multiply that by the millions of orders per day taken by burger king as a whole, and that is a sizeable amount.

There is no way to contact burger king corporate offices to file a formal complaint that I have found. I would be more than willing to do so if anyone could point me in the proper direction.

Ed conley jr
Reynoldsburg, ohio