Buxton Company’s earns a 4.5-star rating from 8 reviews, showing that the majority of clients are exceptionally satisfied with data-driven solutions.
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Worst bag I ever bought
I have owned the Buxton bag not even a year and I am very disappointed with it. The velcro to hold the cell phone in the pouch does not hold and I have found my cell in the grocery cart or even worse it fell onto the ground.
The magnetic catch has pulled the attached piece from the cloth so I had to use masking tape to hold it in place. Last week it broke out and then the flap would just fold over so always worried that something would fall out.
I did not find it held as many items as it professed too either.
The zipper pull came off a few times as well.
I recently bought another purse to replace this one and will not be buying one from Buxton ever again. I have other Buxton products in the past that have lasted so I thought this purchase would be a good one. But I am very disappointed.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor workmanship/false advertising
The Buxton Bag company's scam is that they offer you two bags for the price of one, the first bag (in the box) is black and is crap (vinyl and the black comes off right in your hand), the second bag is better quality and is actually leather. I have tried to get my money back by returning the bag, but no one will take ownership of the bag, claiming they are only a "warehouse". good scam!
The complaint has been investigated and resolved to the customer’s satisfaction.
Very poor quality
I bought this bag because I thought it would be perfect. I don't like carrying bags to start off with but this one seem to fit my needs small enough to carry but still enough space to carry what i needed, I purchased the first bag had it for over a week and the lining ripped and the leather started to separate ..I returned it and exchanged it for another..after a few months the stitching came apart, started to fray and the magnet wouldn't hold and the purse kept flying open.. then the zipper in the back broke..I have always trusted the name Buxton before but after the experience with this bag I don't know if i will buy from them again.
This is so bogus they adverise leather handbags but they send plastic unless you pay an extra 20.00 per bag which is never spelled out until you see the charge on your bank statement.
Is Buxton Company Legit?
Buxton Company earns a trustworthiness rating of 95%
Highly recommended, but caution will not hurt.
By resolving 87% of 8 negative reviews, Buxton Company is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Buxton.co has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Buxton.co has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- Buxton.co to appear inactive or unused, such as technical issues or a temporary shutdown. In any case, if you are having trouble getting a response from the company or recovering your money, it may be wise to take further steps to protect yourself, such as seeking a chargeback from your bank or contacting a relevant consumer protection agency.
- Buxton Company protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Buxton Company has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Very poor quality products
Another company/product to be aware of, this product is nothing like what they advertise and the quality is very poor. It's like other products on these cheap commercials and when you order it online, by the time they add shipping and handling, you are paying 5 times what you have to pay at a local shop!
I'm posting a video bellow, they claim it works as advertised but again it's poor quality.
The complaint has been investigated and resolved to the customer’s satisfaction.
Gave out information
I received a very flimsy mailing with a check for $8.75 that appeared to be a credit card/travel club/discount club solicitation. The three companies listed at different places on the mailing were db design by Buxton, Great Fun and Trilegiant Corporation. The wording stated that if I cashed the check that my credit card that is on file with Buxton Bags would be charged $149.99 a year.
I did purchase a Buxton Bag as a gift last year from a TV ad. I called Buxton Bags and I was told that they do not have my info and gave me number to call to a company, As Seen on TV, that would have my info but that number was incorrect. That agent in turn gave me another incorrect number. I called Great Fun's number on the mailing and they told me Buxton has my info.
What concerns me is that my credit card information is out there to be easily accessed by someone that cashes that check. I find this to be a very shoddy way to do business.
The complaint has been investigated and resolved to the customer’s satisfaction.
This sounds like a Trilegiant scam. Freed & Weiss can help. Please contact them. (They need to here from you).
Here are some more details about how the scams work and what you can do to take action.
(This covers the pop up windows, but it applies to all other bogus charges and marketing from Trilegiant).
Hope it helps!
DETAILS:
Trilegiant Scam: HELP STOP IT!
Trilegiant is behind more consumer abuse. Take action and contact Freed & Weiss - info @ freedweiss (dot) com (No Spaces), or call, toll free 866.779.9610
Here's more information:
Customers of websites like 1-800-Flowers.com, Travelocity, Shutterfly, and Orbitz are reporting mysterious monthly reoccurring charges to their credit cards.
Thanks to marketing tactics (i.e., those pop-up windows) used during check out, without proper consent consumers are accidentally joining club memberships and having to pay for them monthly!
Most people don't even realize they are being charged every month for a service they never ordered!
Is this happening to you? Have you made a purchase for travel, work, or fun using any of the following sites:
1-800-Flowers.com,
Hotwire.com,
Orbitz,
Classmates.com,
Barnes&Noble.com,
Ticketmaster.com,
Avon.com.
Budget,
Staples.com,
Travelocity,
Expedia/Hotel.com,
Columbiahouse,
Buy.com,
FTD,
Intelius,
Gamestop/
EB Games.com,
Airtransholdings.com,
Continental Airlines,
Shutterfly Inc.,
US Airways
Vistaprint USA
Redcats USA
Pizza Hut
Movie Tickets.com
GMAC Mortgage
Join this cause to learn more and stop the consumer abuse from Trilegiant.
AND PLEASE CONTACT FREED & WEISS IMMEDIATELY if you - or anyone you know - has reoccurring charges after purchasing from any of these companies.
Contact Freed & Weiss by emailing: info @ FreedWeiss (dot) com (No Spaces), or calling: [protected], or toll free [protected]
Help Spread the Word to Your Friends!
What should I look for? Mysterious charges involving the business practice of Trilegiant/Affinion and Verture include the following membership programs:
LiveWell,
Great Fun,
Shopping Essentials,
Privacy Guard,
Shoppers Advantage,
Travelers Advantage,
Buyers Advantage,
Privacy Guard (or Credit Alert),
HealthSaver,
Netmarket.com,
CompleteHome,
Great Options,
Everyday Values,
Auto Advantage,
Complete Savings,
HealthSaver,
Just For Me,
Everyday Privileges Gold,
IdentitySecure,
CardCops,
PC SafetyPlus,
and Hot-Line
Banks issuing the credit cards and processing unauthorized charges on your account include: Visa, MasterCard, Discover, American Express, Chase, Bank of America, US Bank.
CHARGES WILL APPEAR ON YOUR CREDIT CARD BILLS WITH CRYPTIC DESCRIPTIONS SUCH AS: TLG*LIVWEL15130916JUL [protected] CT."
What can I do?
Contact us immediately, if you or someone you know has been charged mysterious monthly recurring fees after making purchased as any of the online companies.
Overcharged
Last night, April 7, 2009, I telephoned the number on a television advertisement for a Buxton Hand Bag. I ordered one bag, and NOTHING ELSE. The advertised price was $19.95 for the bag plus $7.95 shipping and handling. That equals a total of $27.90. This morning a pending charge for $43.75 from GPM Merchandise Direct has appeared on my account. That is an overcharge of $15.85.
If this is how this company is going to be before I have even had time to receive the Hand Bag, I would prefer to CANCEL my order and have the entire amount of $43.75 credited to my credit card IMMEDIATELY!
Also, once the credit has been processed and received, I want GPM Merchandise Direct to fully REMOVE my information, especially my credit card number, from their database!
Thank You,
Lois M. Ingram
The complaint has been investigated and resolved to the customer’s satisfaction.
10/11/11 - Today I tried to call customer service, yet again, and get new bags. I have replaced these bags several times and usually they break, zipper pulls, zippers, threads, etc. within the first day to one week. The "extra" I paid for the 'Stronger Real Leather' was worthless and a waste. I figured that I got what I paid for and I would just live with it and keep getting them to replace the bags throughout the 2 year guarantee period. HOWEVER, today, the customer service number I had, [protected], is no longer servicing the Buxton Bag. So I called the number for ordering and got the message that this number was not available and to check with the network person. I also went to their www.customerstatus.com site and tried to leave my name and order number... to no avail. Hmmmm... thinking that NO ONE should actually try to order on line. If you look at the bottom of webpage you will see it was last updated in 2010. Wish there was a way to contact them and give them a piece of my mind...oh wait... lol... a piece of THEIR BAG...
My daughter purchased for me one of the buxton bag s, when I recieved it it was a damaged product, we returned it and paid shipping and got another bag, low and behold a few weeks later the threading started to unravel and I had another bad bag from buxton. I am disabled an have trouble carrying a bag, bad choice to buy a buxton Thought it would be my solution. very dissapointed, April Ramon 310 Brook Dr #2 78009
I ordered a buxton bag on November 1st and did not recieve any updates via email (aka shipping details, back ordered details) so by November 22 I called and canelled my order and now as of 1/13/2011 I still have not recieved the refund.. Don't order from them! I have called several time and the numbers tend to send you in a goose chase !
Odered and received Buxton Bag over internet and paid extra for the 'higher' quality leather. Zipper failed first week. Telephoned Buxton Bag and they sent another bag but it was the regular quality leather. The zipper on that one failed so I sent it in along with $10 for S&H. Received a letter with S&H check and correspondence that said I was out of luck.
I purched a Buxton bag on thr internet From the Worldwide Department store I placed the order 07/06/2008 on my master card I recieved a order id# 260784 The money was removed 07/25/2008 the order said it wood ship within 7 days it is now 08/11/2008 and no word I have sent 2 emails to them
Worst purse I have ever owned
This is the worst bag to ever purchase. I have had nothing but trouble. The shipping and handling cost almost as much as the bag did.
The magnet catch was starting to dislodge almost a few months after I bought it. Last week it totally came out of the leather and no longer would hold. So worried that my things would fall out of the purse.
The zipper pull broke off. The cell phone holder velcro does not hold. Have found my cell in the grocery cart or worse it fell out and onto the floor when I bent over to tie my shoe.
Save your money and do not buy this bag.
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought the Buxton bag that's advertised on TV, and the side zippers won't stay zipped. In the first two weeks, the compartment for my cell phone tore. The leather is very thin and the whole purse is just flimsy, and it's easy for things to fall out of the purse. Now the thin material around the magnet is tearing loose, so I won't be able to keep the flap closed tightly. It's a good concept, but very cheaply made. I'm not hard on purses, but this one wasn't made to last anytime at all. Don't waste your money on it!
Unauthorized billing
Always looking for the perfect purse, I ordered the Butxon bag from their website. What a mistake! Every step lured me into a bait - and - switch. Sure, I decided to get the better bag for a few dollars more. Sure, I wanted expedited shipping. Only I didn't know where I was in the order process or how much I had spent or what I was getting.
What I got was screwed. I called the company when I found out I was charged $75 for a $20 bag. My only recourse was to return the bags when I got them. Yes, BAGS. Because I didn't upgrade to a better bag (which is what I thought I did), I got the upgraded bag and the regular bag!
I refused the bags, sent them back and eventually they refunded my money. Well, some of it. Their expedited shipping costs were astronomical. Never was any indication given as to how much the shipping costs were during the order process.
In short -- if you want this bag, get it off Ebay.
The complaint has been investigated and resolved to the customer’s satisfaction.
WARNING: DECEPTIVE COMPANY! When you order on the website, they will offer you a supposedly upgraded leather model for an extra $10. DON'T DO IT! I did and instead of upgrading me, they charged me for 2 bags: 1 regular and 1 upgraded one. I immediately phoned the toll free number and was told to phone back on a non-toll free line the next business day. i did to try to correct the error but they said the bag had already shipped. That is a lie. They said once i received the two bags, to send one back and i would be credited, although not for the return shipping. when the bags arrived, they were identical (i.e., no upgraded leather). I sent one back with a leather demanding a refund of the upgraded bag but they only credited the cheaper bag and refused to credit any shipping costs even though it was their deceptive ordering instructions that caused the error. DO NOT PATRONIZE SHADY BUSINESSES LIKE THIS!
I ordered the bag same deal ended up ordering two bags and after I've read about this I'm really worried if I'll ever get mine!
Been waiting 4 weeks so far.
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Overview of Buxton Company complaint handling
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Buxton Company Contacts
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Buxton Company phone numbers+1 (413) 328-7320+1 (413) 328-7320Click up if you have successfully reached Buxton Company by calling +1 (413) 328-7320 phone number 0 0 users reported that they have successfully reached Buxton Company by calling +1 (413) 328-7320 phone number Click down if you have unsuccessfully reached Buxton Company by calling +1 (413) 328-7320 phone number 0 0 users reported that they have UNsuccessfully reached Buxton Company by calling +1 (413) 328-7320 phone number
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Buxton Company address245 Cadwell Drive, Springfield, Massachusetts, 1104, United States
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Buxton Company social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 24, 2024
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I have owned the Buxton bag not even a year and I am very disappointed with it. The velcro to hold the cell phone in the pouch does not hold and I have found my cell in the grocery cart or even worse it fell onto the ground.
The magnetic catch has pulled the attached piece from the cloth so I had to use masking tape to hold it in place. Last week it broke out and then the flap would just fold over so always worried that something would fall out.
I did not find it held as many items as it professed too either.
The zipper pull came off a few times as well.
I recently bought another purse to replace this one and will not be buying one from Buxton ever again. I have other Buxton products in the past that have lasted so I thought this purchase would be a good one. But I am very disappointed.
I totally agree with you. The moment I got the bag, I took it out of the packaging and there were tears in it. Then when I started to use it, it started falling apart... It's BS ! All that money and it's a piece of [censor] !
Same post, two different usernames... Please don't over post and spam the the boards... Just not for this person, but for everyone who has more than on username and email address to change...