Best Buy

The worst customer experience I ever had: I took my laptop to Geek Squad at the Beacon Hill Best Buy in Calgary, Alberta, Canada to get the power adaptor repaired. It took them 3 weeks to get the job done (which is fine, they need to send it away to Vancouver). They did a fine job as the power adaptor worked great after that. But they damaged the mouse pad. The buttons no longer depressed. I could still tap and move the mouse cursor around, but there were other things I couldn't do like dragging and sometimes clicking wouldn't work.

So I took it back in to get the mouse pad repaired. They agreed to fix it free of charge. They sent it back to their repair shop in Vancouver. I had to wait a month to get it back (they said the hold up was because they were waiting on a part to ship in). When I got it back, the mouse pad was not repaired at all. It was in exactly the same state it was in when I dropped it off.

I told them I didn't want to send it off for another month since I needed it for work (I had a spare before but no longer had it at this point), and now I knew there was no guarantee it would be fixed, and furthermore I now knew it was possible they could damage something.

So instead I asked if Best Buy could compensate me somehow, maybe 50% off a new computer, maybe I could get it repaired somewhere else and give them the bill, maybe they could order the part and when it arrives then I could bring my laptop in and have them repair it within the day.

The manager kept saying no, we can't, there's nothing we can do. Finally she agreed to give me a discount on a new computer. She didn't say how much but to look around at some computers and then we could decide. So part way through looking at new computers, she told me the best she could do was give me $50 off a new computer. I told her that was outrageous. I trusted them with my computer, they damage it, and all she can do is give me $50 off a new computer? All she could say was sorry, no, there's nothing else we can do.

I guess even managers are completely powerless against the corporate greed machine. Moral of the story is, don't go to Best Buy for your computer repairs, they'll keep it for a month, damage something, give it back without any repairs being done, and refuse to do anything for the damage they caused.

https://www.youtube.com/watch?v=-t91gbiKKNY