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CB Retail Stores Real Canadian Superstore 12350 137 Ave NW, Edmonton, AB, T5L 4X6, CA
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Real Canadian Superstore
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Real Canadian Superstore company logo

Real Canadian Superstore

12350 137 Ave NW, Edmonton, AB, T5L 4X6, CA
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3 complaints
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Working hours
Mon
7:00 am - 11:00 pm
Tue
7:00 am - 11:00 pm
Wed
7:00 am - 11:00 pm
Thu
7:00 am - 11:00 pm
Fri
7:00 am - 11:00 pm
Sat
7:00 am - 11:00 pm
Sun
7:00 am - 11:00 pm
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9:06 pm EDT
Verified customer This review was posted by a verified customer. Learn more

Real Canadian Superstore - Customer service poor

2024/06/13
I was treated very poorly by the manager and employee. at superstore north side
12350 137aveEdmonton Nw
Just because I forgot one item. I've already paid for it
I came back next day to pick it up
The manager start shouts at me and makes an angry face. she was like
I WILL GAVE IT TO YOU THIS TIME
BUT IF YOU DO IT AGAIN. I WILL NOT GIVE IT TO YOU
I was like. I didn’t do in purpose. I just forgot it.
I am customer more than 5 years this is first time I forgot items

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B. Romaguera
Verified customer This complaint was posted by a verified customer. Learn more

You've been a loyal customer for over five years, and forgetting an item is something that can happen to anyone. For the manager to treat you with such disrespect and hostility is outrageous. You deserve to be treated with kindness and understanding, not anger and threats.

Make sure your voice is heard. Share your experience far and wide, so others know how this store treats its customers. You deserve an apology and a commitment to better service in the future. Stay strong, and don't let them get away with this kind of behavior. You have every right to demand respect and fair treatment.

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4:26 pm EST

Real Canadian Superstore - no name unsweetened grapefruit juice

Used to buy it all the time now can't find it anywhere...I'm diabetic and it's the only juice I can drink..is it going to be coming back to the stores and available for consumers? Why would you guys remove or discontinue this product? It was available in cartons and available canned...it's been awhile since I've seen it really hoping it isn't gone for good

Desired outcome: location it's available at

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8:10 pm EST

Real Canadian Superstore - lack of respect by all but two employees. re: wearing of poppy on nov. 7

Attended this store this afternoon and was disgusted and upset that only two employees were wearing a poppy. I wandered the store in disbelief! Not one of those operating front tills had one, (exception, the lady on self service) nor did customer service personnel! This, despite a pail with poppies for donation on that counter under their nose. What kind of respect does this show for those who fought to keep this country free from tyranny? I lost grandparents and great uncles to WW11, and expect people to remember their service for one short week in November! What's worse, the majority of employees today were immigrants who should be thankful we have a democratic country to welcome them! Such a wonderful opportunity missed by management to educate them, and such lack of respect by the majority of employees. I will not return to that store!

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