Real Canadian Superstore

Weekly, we grocery shop at Superstore in Chilliwack BC.

At the checkout, as I was scanning my food items, I placed the scanned items back into my cart as usual. The store manager, Nanveet approached and told me to place the scanned items on the countertop instead. She repeated a couple of times adding this is the new ruling of the company. I responded, I will do that.

Removed the scanned items out of my cart and placed them onto the counter- top as instructed. A couple of minutes later, Nanveet came back and told me she wanted to check the scanned items on the countertop to tally them on the screen monitor. Politely, I requested her NOT to touch my food items repeatedly as I would show her the items to tally them on the screen monitor. Ignoring my requests she replied, she can touch the items as you have not paid for them yet.

Nanveet has the audacity to tell us that we were making things difficult for her. Her behaviour was obnoxious and disrespectful as she persisted on touching the items! Then, my Sis asked her to at least sanitize her hands yet she refused! She checked thrice the scanned items comparing them on the screen monitor, she affirmed that there were 11 scanned items on the countertop and only 9 items on the screen. Told her she did not scroll up the screen to see the complete items then I moved the screen up for her to view.

She did not apologise but blame it on company's policy. I asked to see the manager, her response was, "I'm the manager here". With her unreasonable and obnoxious behaviour, I requested for the top store manager.

Mr Chevy came to end the accusation caused by Nanveet.

He was patience, took the time to listen and apologised to us.

The reason why I am writing this complaint as I did not fully relate the incident to Mr Chevy due to the frozen foods that were sitting on the countertop for quite sometime.

We were very upset if it's not for a family member's birthday celebration, we would have forgo all the items and walked out! Why we do not want anyone to touch our food items because the virus is still around. We are protecting ourselves and others. If Nanveet would sanitize her hands, this would not come to this.

As a store manager, Nanveet MUST NOT accuse and embarrass us of cheating without any proof! She has zero PR skill and extremely unprofessional! We know she is doing her job and following company's new rules. But her wrong approach, negative attitude and blaming the company's new rulings are totally unacceptable!

Hope Real Canadian Superstore Management will not take this incident likely.

Alicia

Day of incident: Friday 14 April 2023

Time: 2:55pm

Store: 01523

Slip # 621000

After purchasing 2 - 750g yogurts on June 6, I did not notice until June 8th, that the bb date on one was June 6, and the other one was dated May 23, yes I should have checked in store, this is a small error on the stocking person, just wanted to point it. As a long time shopper at rcss, I have not had any issues, and I will continue shopping there.

Shelaine at Customer Service was extremely rude and unprofessional when I went to ask if they could open more cashiers since there were two huge lineups from the cash area to the milk area. Customers had been waiting in line, as we had for over a half hour. as I wrote this, I'm still waiting in line and we have barely moved. Shelaine retorted rudly while yelling at me that she has tons of things to deal with and that she didn't have any more cashiers while mumbling other things I couldn't make out. I was stunned at her unprofessionalism and told her so. She yelled at me that I was being rude. I told her that I was not and that I wished to speak to the manager because at was appalled at her behaviour. She retorted "well you're gonna wait". Male manager arrived and I explained the circumstances and was told that a cashier had quit and they only had 4. I stated I understood. I didn't appreciate having Shelaine yelling at me and calling me names because she was clearly having a bad day. He stated he would speak with her, but appeared quite nonchalant almost like it was a common occurrence. I'm reporting it because I don't believe it's in your company's best interest to employ this type of person who obviously cannot properly handle anyone professionally. I'm seriously considering shopping elsewhere after this awful experience, and will share my displeasure with others.