Urban Planet

Hi.

This complaint is regarding pathetic and awful customer service I experienced yesterday evening in store.
This happened in store - 580 urban planets, central city, 10153 King George Blvd, surrey bc, V3T2W1 on 6/10/2021, time - 6:42pm with cashier - 924661 (store - 1580).

Firstly we're including other customers were waiting in line for cashier to come to his desk and do the billing but no one showed up for 8-10 minutes and everyone was thinking if there is anyone in the store as it was about to close in few minutes and after 8-10 minutes a guy came from back and started doing billing without any apology, still acceptable.
Then, when he was doing my billing, he told me my total was $11.19 to which I asked him how come? As I took this t-shirt from section where it shows $7.99 and there were many t-shirts of same kind with $7.99 and he started arguing with me to which I was so surprised that I should be the one arguing but he keeps on throwing statements on me. I told him may be you guys should not display that like this as it's showing wrong price to customers and he said to me "maybe you didn't check it properly". I said I picked it by looking at the price tag and he replied "if you don't know how to check the price that's not my mistake, better open your eyes." I was like seriously this person is talking to me like this, someone who is meant to provide good customer service treating customers like [censored]. Not acceptable at all.
In top of that, he's purposely doing billing slowly and didn't even give me my receipt, so I walked away after paying for the item and he then yelled by saying "have a godhood evening" as if someone singing and taunting you at the same time. I came back and asked him for his name to which he replied "I don't think so I should give you my name, go away". Again I asked for his name and he said "no I am not providing you my name" and started talking to other customers. I felt so embarrassed, I picked up my receipt and walked away.

I request to the manager that action should be taken for this kind of behavior. I don't want any reward or coupon or discount, but people doing this kind of customer service should not be working in this industry.
I am a regular customer for urban planet as I always love their style and variety including price, but now It's forcing me to give it a second thought not to go there anymore.

Thanks,
Rajni