Real Canadian Superstore

Dear Sir, Madam

I regularly visit super store and I buy all my groceries from here. I always feel excited going there.

But today was an exception 😔. Today I was at billing lane in King George 72 Ave at lane no 6 (7:45 pm) and the girl was very unprofessional. She was very rude, may be because we have purchased only 2 products. She was talking to us but her face was on other side. She was talking arrogantly. Doesnt even bothered to mention deal of the day.

We contacted us at customer service but didn't get appropriate reply. (She was trying to back up her).

Feel really disappointed 😔

Awaiting for your response.

rajwinder. [protected]@yahoo.in

[protected]

The Indian receptionist was so so so rude , literally zero customer service. I booked an appointment for 12.30, no follow up with me. So after one hour I asked her how long it gonna take , she’s like I don’t know , you cancel the appointment.. Is it a called “”CUSTOMER SERVICE” like what’s the point booking an appointments if we have to wait more than hours. I left from there after wasted more than one hour. Slow claps

Today I bought pork side. The label claimed that the piece was 0.912kg. When I got home and compared it to a smaller cut, it seemed wrong, so I weighed it on my kitchen scale. Including packaging, it weighed only 0.660kg.

Does Superstore need an audit of its scales?

(I tested the weight of other known masses on my scale to make sure my scale was not faulty. It was not.)

Me and my husband went to the cash counter to bill the items. Cashier name‘ Ishpreet' provided us the worst customer service we have ever received at superstore.we are shopping at superstore from 10 years almost and never encountered this before. Firstly, she didn't acknowledged us, then started talking to the cashier behind her about how Punjabi's are and scanning items while talking to her . Then she "commented" about our "too much" grocery items to another cashier. We still didn't say anything because we didn't want to create drama over there. And then she said"punjabi's are so dope" to another cashier again . First, if we are shopping so much, then it's good for your store and secondly, the type of comments she was making, not acceptable at all. You Guys should teach your cashiers first how to provide the customer service or just don't hire people like her. she did not say hello neither thank you. Very bad service ever received.

I am a regular shopper at the Real Canadian Superstore on King George in Surrey BC. I am appalled with the new cashier management staff... specifically Kul and Bindri. I have never seen and experienced such horrible customer service from these two! Kul is the cashier department manager and bindri is a cashier supervisor. However, these two are "just" employees of superstore - a grocery store... however, these two act like they are in some very high end posting in the world and they rule the world. Bindi from my knowledge and from others I have heard is a housebreaker - she is divorced and is in multiple relationships with men who are married. Kul on the other hand acts like she is the perfect woman in the world, but has no friends and just tries to make others lives miserable. All we see them as customers is standing around and laughing at each others jokes - jokes that are probably gossiping about other colleagues who they degrade constantly. Cashiers I regularly go to have told me how they treat all the staff like they are some piece of dirt and just waiting to make fun of them or put them down somehow. Hopefully higher up management sees this and does something about these two.