Kanata Ford

Aug 29,2022. Blow the engine in the truck at 53,000. As I’m waiting to see what happens here, they advise me I need to leave the truck for them to complete an engine block swap. I ask them for a ride, a loaner, something. They say no, loaners are for day use, we have no shuttle and nothing can be done. I have to call a friend for a ride. Absolutely horrible service.

They replace the bloc, Now the truck rides rough, there’s an engine manifold sound that’s loud. I’ve brought in in twice and their answer is always the same, there are no codes, there’s nothing wrong. I insist, just listen to the truck, I have people tel me your truck sounds horrible, there’s exhaust fumes being smelt in the cab.

I now have a new engine, which there’s an issue with, with half the warranty of a new one and they won’t do anything to help.

They don’t stand behind their product and their service techs don’t know how to listen and rely way to much on diagnostic tools. I have strangers telling me my truck sounds horrible and smells.

Kanata Ford is unwilling to do anything.

Buying a new car first one we have ever had. The experience for the most part was very good...happy with the car.
My wife and I were both there for the purchase and had agreed on all of the options.
Never buying new before we had not experienced the up-sell after what was already agreed upon with the salesman just moments before. This is when they try to sell you rust protection and extended warranties etc. Not wanting anything but the car...we had both agreed to not buy any other services or warranties... we signed the contract .

Noticing a sticker referring to Global-I on the door jam...this made look closer at our conttact. They had added this fee of $398:00 to our contract listed as Roy Speed &Ross LTD..

This fee is actually Global-I theft / insurance system. (turns out i may have been scammed )
I guess i should read the contract more closely...but buyer beware.
Complaining to them ...They have told me that this mandatory on all cars sold at the dealership.

I guess i should read the contract more closely...but buyer beware.

Provided incorrect information about the car / Manager was being rude

Summary:
-Dealership provided incorrect information about the car: I was told one previous owner, now turns out to be 3. (According to Kanata Ford, there are 2 because they phoned the previous owner and asked.)
-Information was not disclosed: according to Carfax, the car was registered as commercial vehicle. (According to Kanata Ford, the previous owner changed the car from his own name to under his business’s name. But I wonder if this in fact changes the ownership rather than the type of the vehicle.)
-The manager Jeff was being very rude. With all the words and threats he gave me, I wish I never have talked to him.

Detailed story:
I have been looking for a used Saab for the past few weeks and found one from Kanata Ford that I really like. I went in yesterday, had the test drive, negotiated the price, and put down $2400 deposit. During the conversation I had with the sales man, I asked if there was only one previous owner. He was not sure so he went to ask the manager Jeff. He got back and confirmed that there was only one owner before me. I was happy with his service most of the time so I took his word. I really like the car and to show my appreciation to his service, I put down $2400 as deposit, which is far beyond required. Then I suppose to pick up the car tomorrow.

I didn’t get the Carproof report of this car until the end of that day when I was leaving. Since the Carproof report they gave me does not have odometer readings nor the previous owner information, I did a Carfax report on my own when I got back home, just to be safe. Then I found out that there were 3 owners before me. One of the owner owned the car for even less than 3 months, from Aug 19, 2009 until Oct 24, 2009. On the Carfax report there was another thing worth mentioning is that before it went into Kanada Ford’s inventory, the car was registered as commercial vehicle. This was not at all disclosed to me from Kanata Ford.

I immediately called the sales person but was asked “why does it matter?” He said that I should contact the manager Jeff. At the end if I want a refund on my deposit, I should talk to him anyways. Thus I called him right away, at 7:49pm (they open until 8 pm that day). I told him that the information they provided to me was incorrect. After hearing me for 2 minutes, he said he was with a customer and told me to call him later. I asked him if I can call him 30 minutes later and he said yes. Then I called him again at 8:31pm. During this specific phone call, he kept telling me that Carfax is from the US, it is inaccurate, it is not accepted in Canada, and I should believe the Carproof provided from them. I asked him if there were 3 previous owners, he said he has to look into it. Over the phone, he said he has tomorrow off but he will come in early in the morning for some work he needs to do, and told me he will call me back tomorrow at around 10am.

Since I didn’t receive a callback from this manager Jeff, and I was not far from that area, I decided to go there today and talk to somebody in person. I didn’t see the manager Jeff when I got there, so I talked to the sales man again. Of course he tried to save the deal. I feel like being cheated with this deal, so I decided I want my money back. The sales man told me that I have to come in tomorrow when the manager Jeff is here, since he is the ONLY person who can authorize any refund at Kanata Ford. I asked to talk to somebody in charge but then found out that the manager Jeff was actually there, in his office. Before I even started my conversation with him, he told me to wait and said right on my face, which I quote:” You are my second priority right now”.

When it got to a point that I could not stand his attitude any more, I had to say it again to him that I want my money back. Then he waved his hands and brought me to a corner office (which has a door). I thought the conversation could be like what I had early with the sales man that they would try to save this deal. But instead, I was being treated very rude! The manager Jeff told me that it doesn’t matter how many previous owners were there, they do not need to tell me. He said he can call OMVIC for me and OMVIC will not do anything about this because they have provided me the Carproof report thus they have full-filled their diligence. After that, he left the office, left me wandering.

I just can’t believe how I was treated and can’t even bear to recall his words and his attitude when I was in that office. It is hard to believe a person like this could work at such a big dealership and represent the dealership. I don’t know if he’s trying to scare me or not, but I know one thing for sure is that I shall not be treated like this and I do not want to talk to him. I can’t throw my deposit into the water and just leave. I want my money back. After a few minutes, the manager Jeff came to me again said the car will be ready tomorrow at 9am; no matter what, the car is “yours”. I refused to accept this because the information provided to me was inaccurate; this is not the car we agreed upon.

The manager Jeff even threatened to call the police because I’m disturbing their business. While I was there at the dealership, I did not talk to any of their customers nor did I make a big scene. I simply want this to be resolved gently but the manager Jeff’s rude attitude just blows everything off. He even said right on to my face, which I quote” You act like a child.” He’s blaming me for not talking to him. After what happened in that little corner office, I can’t find my confidence in talking to him. I’m not sure if I should trust any word he said.

At the end, with the help of my friend, we reached to a point that he will contact the so-called “buyer”, who owns this dealership and to see if I can get a refund. He said this “buyer” is currently unreachable, so he will call me tomorrow in the morning at 11.

I will update this complaint form tomorrow to let everybody know what happens.

While reviewing my invoice for a new car purchase at Kanata Ford I questioned a few line items, including a $110 gasoline fee and a $389 globali.com insurance charge. I was later told the $110 was a mistake and they reimbursed me part of this fee. However they told me I had to take the globali insurance even though I didn't want it.

We went away on vacation and when I got back I reviewed the paperwork and saw this in the contract. "The Customer has 30 days from the Delivery Date of coverage to cancel this Certificate and receive 100% refund". So within the 30 days, I called and spoke with our salesperson. They said they spoke with the manager, Jeff Manderson, and he would call me back to discuss.

This was three months ago. Over this time I've sent three e-mails and left seven voice mail messages but Jeff has been ignoring me ever since I said I wanted to try and cancel this insurance.

I've called Ford Canada and raised an alert with Kanata Ford but still no response. Will give them a few more weeks and will then raise this with the Better Business Bureau and any other organization willing to help me to get them to return my calls.

I thought it was a good place, but it was dishonest of them to tell me I had to take the insurance and sleezy of them to not return any of my calls. If this is how Kanata Ford deals with a $400 issue, I can only imagine how they will hide from you if you ever have a larger issue.

I purchased a 2005 Ford Escape from Kanata Ford not even two weeks ago. They have had the car for repairs 5 days already. It gets returned to me (after I go pick it up from them of course) and still doesn't work. I have had two tows and missed countless work hours, sat at the side of roads and generally been frustrated.

The service team works on their own hours and schedule. They never offer to bring anything to you so I spend my lunch hours running around picking up cars. When I bought the car, the sales guy lost the second set of keys. I had to call and remind him to find them the next week, and you guessed it - I had to go and pick them up.

I wouldn't recommend Ford, and especially Kanata Ford to anyone. If I could trade the car back in to get away from them I would.