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CB Energy and Power Ontario Energy Group 5155 Spectrum Way, Mississauga, ON, L4W 5A1, CA
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Ontario Energy Group
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Ontario Energy Group company logo

Ontario Energy Group

5155 Spectrum Way, Mississauga, ON, L4W 5A1, CA
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7 complaints
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11:33 am EDT
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Ontario Energy Group - Warranty and service

We purchased a 50gal hot water tank from OEG with free installation and parts and labour free over the life of the agreement and after installed we noticed that the tank was a 40gal. We notified the company and they sent us a new agreement with a lower price since they had varying packages and the tank was already installed. We accepted, while keeping both agreements. The new tank failed today and the company first indicated that we had to pay the service fee. When I sent them a copy of both agreements that they have on file, they indicated that we didn't have the valid warranty paperwork so we had to get the tank repaired ourselves after paying for this over the last 9 years. I have attached a copy of both agreements that they have on file but will not honor the warranty. This is fraud in my opinion.

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4:40 pm EST

Ontario Energy Group - fraudulent / unethical sales tactics

January 19, 2016 - 5PM - Whitby Ontario Ontario Energy Group knocks on the door. Demands to know if I am the homeowner. Asked him what he wanted or leave. Told me he was here to inspect the furnace and air conditioning due to new provincial regulations. Told him I didn't do business at the door. He said it was because I didn't answer their call to make an appointment. Nobody ever left a voicemail. He insisted he had to do an inspection because of the provincial regulations. Asked him for paperwork from the province indicating an inspection was needed. He didn't have any. Asked him for the phone number where I could verify his information and I would book an appointment if I believed it was legit. Found many internet references and complaints about misleading and fraudulent encounters with Ontario Energy Group. Beware.

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US
Jan 18, 2017 10:53 am EST

Jan. 18 2017 at 1:40 someone knocked at my door in Ottawa suburb. It was a young man and a young women who said they had come to my house to inspect my furnace and my AC. I asked them where they had got the information that they should come to my place. They were confused and could not (would not? ) answer, especially since I told them the house had no furnace (it has baseboard heat) and no AC unit (only window units if needed).
They said maybe the previous owner has a furnace or AC. I told them that the house has never had these, as I know the history of my home and I have been the only home owner.
After the people left from my door looking as if somebody had set them up - to come to my house that had never had either a furnace or an AC and they being so ill informed, I looked up these scams and found that identical ones had been reported around Ontario going back at least a year.
I'm writing this to let people know that these apparent scammers are going about in Ottawa, Riverview - Alta Vista neighbourhood.

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3:17 pm EST

Ontario Energy Group - door to door salespeople

It's that time of year ago, when those PREDATORS come out to PREY. A person knocked on my door today, When I went to answer it he said "I'm from the Ontario Energy BOARD, and I'm here to inspect your air-conditioning unit . I told him I wasn't interested. He replied "You don't understand, you need to have it inspected" - I asked him for his ID - which he replied his "MANAGER" had it, across the road. I said, well until I see who you are, I'm not talking to you. So he went out and called his manager over, (HE NEVER DID SHOW UP). Anyways, again, very persistent, I called my husband to the door. My husband also proceeded to tell him, he was not interested in what he was selling and to please leave. He replied, MANDATORY INSPECTION, my husband being in the business for years, asked him WHAT exactly he want to inspect, he became very flustered and tried to challenge my husband. Again he was sent away. I came in called Local Police (Windsor) who sent a car right over. The officer spoke to both the "manager" and the other salesperson, and was told to KNOCK OFF the INTIMIDATING SALES CALLS. If people aren't interested to leave. Why should the police have to be called? DEAL WITH YOUR SALESPEOPLE before people are scammed.

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1:19 pm EDT
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Ontario Energy Group - false/misleading/scammers

On 17th of May, 2015, We entered into an agreement with OEG to replace both our furnace and central air. We were to receive $150.00 once installation was done, any third parties were to be removed off our bills, 3 free months so we could see our savings and $650.00 rebate check. We did not receive the $150.00 as we were told it was not in writing, the third parties are still on our bills and the $650.00 rebate check was returned by the bank as unpaid. This company is false. They are scamming people out of money and not just a little. I have now written to the BBB and to the Ontario Consumer Protection and have filed complaints to both. This matter needs to be resolved.

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11:04 am EST
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Ontario Energy Group - non-compliance of lease terms

On August 1, 2014, based on at-home meeting with Andrew Dunnette of Ontario Energy Group (OEG), I entered into a signed agreement that called for OEG to install and lease to me a new home furnace and air conditioner. The agreement was entered into based on the verbal information provided and referred to in the contract, that enabled OEG acting as my agent, to terminate Just Energy as my service provider for delivery of both my natural gas and hydro. The monthly savings of $99.32 in Just Energy's administration fees would help offset OEG's monthly lease fees, thereby limiting my net monthly cash outlay. The new equipment was installed on August 6, 2014, and the first lease payment was processed through my bank in October. To date, there has been no change to either of my utility bills. I tried to follow-up with OEG in late October/early November but two separate v/m messages to their service number were not returned. Three calls to Dunnette resulted in promises of follow-up but no further call backs were received. The fourth and final call to Dunnette went to v/m, but no call back was received. On December 3, 2014, I sent a registered letter to the company advising them that based on their unwillingness to speak to me directly, I was forced to conclude that my decision to enter into this agreement had been based on statements made by their representative which were false and/or intentionally misleading and/or direct fraud. I am still waiting for a response.

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big Robert McEvoy
US
Sep 05, 2018 3:12 pm EDT

I was told I would be receiving an Ontario rebate for up grading also was told the equipment I owned wasent up to standards now I'm paying way more then the salesmen told me I have 4 kids to feed please help me

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bryon oneal
US
Jan 06, 2016 9:34 am EST

I agree 100%. Now im screwed with outragous rental fees

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3:32 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ontario Energy Group - built for fraud

Dear Consumers I used to work for Ontario Energy Group in a managerial position/service and installation technician from when the company was starting out up until 1 -1/2 years ago the reason for leaving was that I could not take anymore that we where ripping people off and sales where produced with aggressive tactics and lying that they where part of a government program what they do is hire call girls to work the phones all day on a call list generated from a company legally because this list are of people that are not on the do not call list and so they tell you that they must make an appointment to check the efficiency of your furnace, ac, water heater and once they come to your home and step inside the sales tactics start in which are aggressive and over powering for the elderly these sales people are trained in a facility to sale this way because unfortunately it works based on ratio because if they bring in 10 contracts a day and even just one goes in they made there money for the week think about it if you have 20 of these people a day going door to door and they sale and install just 1 that's 20 installs a day I know I was there we where doing 100 installs a month.So if you want to get anything installed by a licensed technician with no sales tactics just honest work and fair pricing just send me an email at [protected]@gmail.com it would be my pleasure to help you out.

Thanks

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liberty1776
Cottage Grove, US
Feb 27, 2014 12:57 pm EST
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Wait - this COMPLAINT is really an ad for your own business?

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8:48 am EST
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Ontario Energy Group - horrible business and dishonest business owners

Ontario energy group is a scam company that nobody should ever deal with. The owner eugene farber is the most dishonest person on the planet! He didn't even pay his employee the money they worked their # off for. So folks be alert when anybody with oeg badge comes to your door!

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Vpkemist
Toronto, CA
Feb 14, 2013 8:46 pm EST
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Came to my elderly fathers home...obviously searched him out by age and he spoke Spanish. Dad signed a contract for over $14000 for a furnace and AC unit that reputable installers are charging $6000 for. They got him to give them his Enbridge acct number and told him the furnace and AC would be free. If I hadn't cancelled the monthly cost (at 8%) would have buried in his gas bill. Very sneaky ###!

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