Ontario Energy Group
Reviews and Complaints

Signed paperwork for a new furnace back in august 2013. Suppose to come out yearly to do an inspection, maintenance on this furnace. Have not seen them since I signed the paperwork. Put a lien on my house, found that out when trying to take a loan for some renovations back in 2019. Was not told any of this at the time documents were signed. Tried to get ahold of them several times to get this resolved, in writing, phone calls etc, no response. Can't do anything because of this lien on my house.

On April 14, 2021 I sent your office in Mississauga, ON. a letter with attachments asking for a reply to day no reply as been received. Would you please contact me by email: [protected]@hotmail.com on or before the 15 day of June, 2021. The reply would also indicate a contact person and/or a solution. The correspondence was sent with a Post Office tracer therefore there is proof that you have received same. Thank you

Did not know it was a 15 year lease nor did I know they put a lien on my house. This is disgusting. The workmanship is horrendous, silicone everywhere to seal up their mistakes. Was never told any of this, thought it was rent to own, never imagined I would be paying for it for 15 years. I have been paying for 8 years now, it is more than paid for and goes up every year, these people should be thrown in jail!

I had taken over a rental contract after buying a property almost 5 years ago
I didn't sign anything to do with this company I just took over the payments when we bought the house
5 years later I just need to refinance but they've put a lien on the house so I can't do anything unless I pay like 20K which is ridiculous I could buy 3 furnaces for that amount of money.

I had taken over a rental contract after buying a property almost 5 years ago
I had signed a lien for approximately $11, 000 as this was part of the real estate deal
5 years later I have sold the house and needed to pay out the contract and have been charged more money than what I originally signed for 5 years ago
I have made my monthly payments faithfully and there should have been a significant reduction in the pay out
I am requesting a refund asap
I had my lawyer involved and both my lawyer and myself were brushed off and treated very unprofessionally and rudely
we were told if we wanted the sale of the property to go through we would have to pay the amount
one particular person we dealt with that was extremely rude and unprofessional was
Preeti Malhotra

Senior Billing Specialist

Ontario Energy Group

5060 Spectrum Way, Suite #302

Mississauga, ON L4W 5N5

Tel: [protected], Ext: 247

Fax: [protected]

Email - [protected]@ontarioenergygroup.com

the account or file number for this property is
your file [protected] 4 Innisfil Street, Barrie
I would like this issue addressed and rectified asap
I can forward all emails back and forth with this individual regarding this issue if need be

my email for a response is
lisa. [protected]@gmail.com
I will be patiently waiting for a response to this complaint
Lisa Losier RN

In the middle of the very long heat wave in toronto, the air conditioner we are renting from oeg (already paid over $ 6000.00 by now) stopped working. I mean it's working... But not cooling. I live with my two elderly parents with health conditions and two young children. So we called the service, technician came, looked, "fixed" and left. Nothing changed. We called to cancel. Costumer service is so rude and ruthless I have no words. Even though we are over 5 years of the service, they keep telling us we have a contract for 15 years which is useful life of equipment. Well this equipment is not useful anymore. So they said if we cancel today, we have to wait 60 days (hopefully my parents survive by then) and then pay another $ 2000.00 and some, plus $ 750.00 for them to take the unit back. I forgot to mention that a salesman got my elderly father to sign the contract, even though he is not capable of any decisions for a long time, his english and understanding of canadian contracts are very poor and he believes anything he is told without questioning.

I am trying to terminate my contract on the 5th year anniversary.My contract states the installation fee will be waived if my account is in good standing at anniversary date .My account is paid to date and no money is owed.The contract also states that mileage fees are only applicable if the mileage is over 2 hours which it is not .I am willing to pay the removal fee of $800. plus the discharge fee of $200.00 but the people I am dealing with will not accept my proposal and keep insisting on my payment of the installation and Mileage.
In order to get this resolved I am having to hire a lawyer.

Horrible company.

Please. If you are or have been a customer of OEG than take the following steps to fight back.

1. Call them and give them a chance to make you a fair deal. (Spoiler alert.. not likely)
2. Make a complaint with the Ministry of Business and Consumer Services.
3. Contact the Better Business Bureau
4. Start a Small Claims Lawsuit! It's easier than you may think and only costs $102. Start by creating a Service Ontario Account. Complete the wizard and serve your plaintiffs claim.
5. Join the class action lawsuit by Harrison Pensa. Maybe we will win and you could get compensation!

https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fharrisonpensa.com%2Fontario-energy-group&data=02%7C01%7Chpclassactions%40harrisonpensa.com%7C0ec87e30e66c4cdc66ac08d72506c450%7Ce859ef8675c04bf6a4c92260ecb85f34%7C1%7C0%7C637018583335291054&sdata=NaOx5PPgU%2FOar6H7VXL4iwtRb3J4fxvzzXk1hJRqsk0%3D&reserved=0

Good luck everyone who has to go through this. If you do need to terminate the contract. Don't pay the inflated buyout price. Pay the cancellation fee, let them remove their equipment. You'll save a lot of money this way. New furnaces and air conditioners of similar quality only cost around 2k.

Visit my website www.OEGcontracttermination.wordpress.com for more information.

I was told it was a rent to own agreement and that I could buy out after 3 years at a lower cost for the equipment. today when remortaging my home I was told oeg put a lean on my house. I called and was told to buy the equipment it is $11, 700 & hst. to buy out of the contract is $4784.40. I have been paying approximately $200.00 a month since 2013.

I had sign a contract with my family present to a 4 year Rent to Own Furnace which I had to dispose of myself. They also told me my central air wasn't compatible however I didn't buy in to that. Its now over 4 years and they are still taking payments. So I have called and left a message that my contract was up and they were still taking payments. I was transferred to an answering service which now I wait for their reply. This is one of the worst things a company to do to so many people. They should be ashamed of themselves and all who have been taken by them need to fight back. They should be accountable to the contract made at your doorstep.

Someone came to my moms door promising her all kinds of rebates if she got a new furnace from them and claiming to be in partnership with the government. They had her sign the contract on the spot. When they had left I had researched the company Ontario Energy Group and read about all the scams online. Also did the math and found out she would be paying $10, 600 for a $4000 furnace. I convinced her not to go through with it, but they came back the next day, convinced her it was worth it for the piece of mind for their warranty and how the monthly rebate she'd see on her hydro bill would make up 3/4 of the monthly cost. Also told her that after the 10 year term the furnace would be hers. They had the furnace there and installed immediately. By the time I got there the old one was out and the one was almost in. I talked to the salesman and pointed out how the "fine print" states that at the end of the contract my mother would have three options. To buy the furnace for fair market value, continue month to month with the rental or return it. The sales rep acted like he had never read that before and brushed it off as legal jargon to cover the company and said told myself and my mother that they furnace would be hers. They would not take back a 10 year old furnace. This company is sketchy at best and now my mother is stuck making payments to this company for the next 10 years. She is a single senior on a fixed income and this company should be ashamed.

My parents fell for the Energy Group Scam my parents now pay more for their energy and heat pay a fee for their furnace and owe more to buy it out then the furnace is actually worth they are screwed and its this companies fault my parents dont understand all the ins and outs of what they signed at the time when will the ontario government step in and help out all the people affected?

In 2013 a person came to my door representing OEG. He was selling air conditioning, furnaces and hot water heaters. From his description my take on the situation was this: for five years I could rent to own a new furnace, air conditioner and hot water heater, for a flat rate for 5 years. Then I was told, 7 years and then the rep asked his boss and it became 5 years again. At the end of 5 years the equipment would be paid for and I could pay the balance of the amount owing. I was told by the sales rep that I would have to pay a balance of about 800 dollars to purchase the equipment outright after 5 years, but that I could cancel anytime in between if desired, with no penalty. I have a detailed list of all of the text conversations/emails had between me and the OEG rep. The rep said that the money I would save by installing a new furnace would be incredible. My old furnace was 35 years old.

After the new equipment was installed, I started paying monthly. For the first little while the payments were the same amount. Over time, the amounts deducted from my account began to increase. I was a little concerned about that but of course, didn't follow up with them. My mistake. I trusted them.

My monthly dollar amount is now almost 90 a month for each the furnace and the air conditioning, and another 20+ for the water heater. The original payments were 60 each and 19 for the hot water heater.

I was never told the amounts would go up. I have never received any type of communication since the install from OEG or Home Trust Company.
My only communication from then was regarding problems with the equipment, requesting service. It took several phone calls and many weeks before I could get a repair guy out to my house. When he finally did show up he told me that they had installed the equipment improperly and the size of the system was completely wrong for my home size.

In 2015 I thought about selling my house. I did a search for any liens on my property. To my horror I discovered that Home Trust Company had placed a lien for over 12, 000 on my home.

I contacted OEG/Home Trust and asked what the cost would be in order for me to buy out the equipment and was sent an invoice for over 16, 000. I was told that in order to have the lien removed from my home at that point I would have to pay the 16K + and wait a couple of months before the lien cleared.

16, 000 would surely take care of any profit I would have made of the sale of my house. So now I am stuck.

My question is how can any air conditioning and furnace combination be worth over 16, 000 to buy out?

I feel cheated and robbed and I clearly see that I have been taken advantage of .

I need to get this equipment out of my house but problem is I cant afford to have this done, which would be at my expense. They cannot be allowed to get away with this anymore.

I was deceived into signing up with Ontario Energy Group to take a new furnace and air conditioner. I am a senior living on a very limited budget, but the sales reps did a lot of posturing to give the impression that they are part of a government program. When I Googled them, the auto fill must have mistyped and it brought up Ontario Energy Board. I saw the legitimate government website.
Ultimately as I became more and more suspicious, I came to know that this company is hot on the consumer watch/complaint sites. However, I did not make the discovery until after the installations were completed and the 30 day 'cooling off' period had passed.
As things stand, my financial situation is forcing me to sell my house (I had told them as much at the outset) and they assured me that it would increase the equity in my home. The house has virtually no equity as it is and now I have to worry about how this exorbitantly priced contract will affect the sale. Additionally, OEG puts a lien on your home (which affectively makes selling it impossible) and OEG and Home Trust have each run credit checks on me without my knowledge or consent.
They are now demanding nearly $20, 000 to put the matter to rest and threatening me with a Notice of Security / Notice of Sale to exhort a payout. Based on Fraudulent Misrepresentation, outright lies and broken promises the Consumer Protection Act requires that the vendor cancel the contract without cost - which they should have done months ago. I have now submitted a statement to the Investigations Unit, Consumer Protection Branch, Ministry of Government & Consumer Services and am prepared to testify in court against OEG.
There are numerous issues, and looking at the internet reviews, there are many other people who have had less than satisfactory dealings with this organization. They are flat out misrepresenting their product, services and credentials.
Let's hope court actions hold these swindlers accountable (they have been charged and fined before). They need to be prosecuted or put out of business to protect the public.

4 March 2016 Dante Espinal (possibly a fake name) came to our door as an Ontario Energy Group representative. He attempted to sell us a contract for a FREE REPLACEMENT BOILER. He wrote out the details on a blank page, which was suspect. It was not a contract. The deal included free monthly rental ($119), free installation, free maintenance and service calls and upgrades... all false promises. The contract I signed had no such details on it, just the installation and rental agreement.

He also said the OPA would reimburse us $240, which is is actually true according to their website, but that applies when you BUY new energy-efficient heating and cooling equipment.

My gas maintenance people (Atomic, they're great) were well aware of the scam. There are no free deals! STAY AWAY FROM OEG, ONTARIO ENERGY GROUP, they are scam artists.

Person came to our door saying that they do inspections because the laws for coolants have changed, and wanted to see the unit. I Google them and found out that they are misrepresenting themselves by implying that this inspection is mandatory, when they are in the business of selling furnaces and Ac units. I learned a lesson; Ask them to wait until you check them out.