Canadian Tire

I buy a bicycle for about 600. I rode it on the weekend and I noticed:

1- A small scratch on the left handle beneath the reflective light mount. Suppose my fault although the lightning conditions at the store leave much to be desired.

2- Low gear shift from 1 to 2 just doesn’t fall into place. Strangely, 3 to 2 is fine.

3- High gear shift on 7 and 6 just doesn’t connect well.

4- One of the water bottle cage mounts is completely loose you can fasten or unfasten it so no water bottle mount.

5- For the stand/jack, you have to manually bend and pull the latch so it stays in place. Supposed to be automatic like similar models I tried at the store.

I dunno why it took 2 weeks to get a call to pick it up specially given what happened next.

I noticed the screw is not fixed and very politely pointed that out, and the first weird comment I got was: we cannot fix it and it’s your own fault. I mean if there was ever an impolite inappropriate first response to a customer … c’mon it’s a bloody screw that hasn’t a scratch on it and it can only be fastened or unfastened … when it fails at that, then …

Took it for a ride around the store and the low gear shift from 1 to 2 still doesn’t fall into place.

I ended up leaving it there for a 3rd week so they can make up their mind whether they can repair it or exchange it. Ended up paying 650+ for a Bicycle 5 weeks ago and of those it’s been at a Canadian tire for 3, with good season getting shorter by day.

I want a new fault-free bicycle or my money back. How can I get through ….?! I am so decent that I won’t even ask for weekly interest on my money

Probably the last time I shop anything of value there. Would have been much better to go to Costco or fess up an extra 100 to get the same thing at MEC

I have so far wasted quite a lot of time and no result for my money

I took my 2010 Buick Lacrosse to that store at 2:05 pm on June 2 for coolant leakage and I waited for 6.5 hours (8:30 pm) before they replace the coolant hose.
I am disputing two charges on my invoice.
1. I was informed that they had to get the hose from Newmarket and I was not informed that I have to pay for the delivery charge of $50.
It is the first time that I ever experience a delivery charge from any garage service.
2. Coolant flush of one unit of $99.99.
I compared my previous invoice #[protected] on Jan 15, 2020, that the Coolant flush was at 0.7 unit.
I was told that you have a standard rate of hours in doing each service?

Date of incident- September 25 around 12pm
Client #- did not want to disclose
Individuals involved: mechanic (Sam) and Supervisor(Joe)

Background Context
On September 24th, my vehicle got towed to Canadian Tire located at CentrePoint Mall in North York, ON. My car would not turn on and so I was advised that they would have to run a few tests. After an hour of waiting I was told that my car had to stay overnight. I had no problem and the individual I was dealing with Scott was super nice. However, the following day (September 25th) the issue with my vehicle was still not clear and so I decided to tow my vehicle to my personal mechanic located outside of Toronto.

I called CAA and met up with the tow truck driver at Canadian Tire. Before the CAA driver towed my car I noticed that my backseats were lifted and that my wires were showing. I approached the mechanic who was working on my car which his name is Sam and had to ask him twice to come take a look at my vehicle

The incident
When Sam came I asked him why the wires were showing and he said well I had to look at your battery whats the problem and so I told him can you rearrange my back seat to its original condition because this looks like crap and he turned to me and said I quote "You look like [censored]" as soon as he said that I was so shocked that I looked at him and said excuse me, what is your problem? This is my car and all i'm asking you is to rearrange my backseats to its original condition. Watch your f**** tone. Sam response was "I dont give a f***, f*** you" at this point I was beyond furious, exchanged similar words to him as well and asked to speak with his manager. He ignored me and nobody else in the garage seemed to care about my frustration so I had to literally yell and say where is the manager... finally Joe his manager comes out to the garage and asks me whats going on... I explained to him the situation and his response was quite disappointing he said "our mechanics are not used to dealing directly with our clients" and that's when I said it still does not justify his response and the CAA tow truck driver even got involved and said the way Sam handled the situation was horrible. Joe then looked at my seat and asked Sam to fix it and I said I don't want Sam near my car at this point and would like someone else to fix the seats. Another individual came without showing any sign of disrespect and fixed my seats under 5 minutes. During this time I told the manager that I would NEVER EVER bring my car back to Canadian Tire and that I would need names because I will be contacting head office. As I was having this conversation with Joe, Sam in the back was cussing me out again, his colleague just laughing and smoking. I got furious yet again, cussed him out and told Joe that he needs to do something about Sam. Joe told Sam to settle down one or two times but overall the situation was handled poorly.

I did not get an apology from either of them, I think Joe could have handled the situation a bit better given that he is the manager. I wished Joe showed more empathy and Sam, I have no words. I took the time to write this complain (which I normally never do) because there should be some consequences to his actions. The customer service was beyond brutal, the tow truck driver and I were beyond shocked and I left feeling like I was just degraded by a bunch of guys in a garage... NEVER ever going back to that location, the tow truck driver also said he does not like dealing with Canadian Tire and just hope that someone can seriously look into this...

Thanks in advance.

Good afternoon! I want to complain about how my husband and I were treated at the Canadian tire store at Centerpoint Mall. The lady working at the auto parts and at the customer service desk named Patricia is super rude! Their employee sold us wrong parts to our car and when we came to complain and get a new parts we also asked for discount since it was their fault we were stuck with broken car and no right parts! Patricia was very rude and did not know how to speak professionally to customers. Once I told her we took advice from your "professional" employees she told me they are not mechanics and they can't advice! LOL! If so, why there are consultants at the auto part desk?! Why don't you put all products on shelves so clients can choose what they want and then no complaints, of course! But in this case we trusted YOU and you FAILED! The worst thing is that Patricia did not realize she was being rude, unprofessional and was talking to their clients. We did not get any discount, but only were treated really bad! And please notice we made a purchase for 500$! so I believe it means something! We just wanted to get money back for Uber ride to their store which we had to take because we couldn't drive our car which was half disassembled at our driveway and to fix it we needed new parts from the store!
Will never be back to Canadian Tire at this location and will advise others to do the same! And how is it possible to trues people who work there if afterwards they will tell they are not professionals?! What is the point if then working there then?
We can provide you with our bill and all details. We would like to get s store credit or receive a refund as a compensation for the worst customer service ever, broke car, canceled plans for this long weekend and wasted time!
Also, PLEASE make sure Patricia gets a customer service training or you may loose all clients one day! Did you ever read reviews about CT at that location? Please do, you will find out why I'm complaining...there are tons of people who feel the same!
Thank you and looking forward to hear back from you!
Regards,
Viktoriia Zhuk

I browsed your website in search of this product called, Slime Bike Tube Sealant 8oz. Upon arrival I searched the bike department assuming the unit would be carried in that specific area as the website still advertised that the product was available in the store. I asked one of the floor reps, and he sent me to the aisle 8 which sold Slime for automotive care. Then I asked the customer service department if it was in stock and it was she told me to go to the sports department. I went back to the man who sent me to aisle 8 and he went to another rep who were trying to search for the product. With no lick she brought it to the attention of the store manager Howard who just said it's not in stock without even checking for the product himself. The staff as well as Howard should constantly do inventory checks to confirm where the products are in order to update it in the system, because according to the data it is in stock but no one knows where it was as it was not placed in a proper planogrammed section. Or at the very least the people behind the website should not advertise the product or do an inventory confirmation if it is in the actual store. This is a result of poor communication amongst staff, improper facing as no one follows planograms, and bad communications from computer admins with store managers. I work in retail myself and this is unacceptable. Please have the management, admin, and staff get it together as this is very misleading to customers.