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CB Telecommunications Fido 300 Borough Dr Unit 102, Scarborough (Toronto), ON, M1P 4P5, CA
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Fido
reviews & complaints
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Fido

300 Borough Dr Unit 102, Scarborough (Toronto), ON, M1P 4P5, CA
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1 complaint
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Website
www.fido.ca
Phone number
+1 (416) 290-0005
Category
Telecommunications
Working hours
Mon
10:00 am - 9:00 pm
Tue
10:00 am - 9:00 pm
Wed
10:00 am - 9:00 pm
Thu
10:00 am - 9:00 pm
Fri
10:00 am - 9:00 pm
Sat
9:30 am - 9:00 pm
Sun
11:00 am - 7:00 pm

Fido reviews and complaints 1

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L
8:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Fido has left an official reply on this complaint.

Fido - sim

I changed my Fido sim thrice in 4 months because I couldnt hear the other person kn the line after 10 minutes of talking.
This happens everytime.
I dont get connected to the customer service number from my phone.
When I went to the store to enquire about this the representative told me he cabt help I have to make the call to customer service.
I called the customer service and at the end he changed up on me. This is my first problem.
Second, when I told about this to the representative at the store, he was just shaking it off as if this isnt his problem. I was helpless and frustrated after waiting for 1 hour.
I am changing my sim to another network because everytime I go to the store I have a very bad experiance.
Today i went and talked to the another representative about this, and he humiliated me in front of everyone. Whatever I said he had another excuse to tell and get over with it.
I am so disappointed with fido network.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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Fido representative's response
Oct 01, 2019 9:16 pm EDT
Fido customer support contacts
Phone numbers

611

388

Address

800 De La Gauchetière Street West, Suite 4000, Montréal, QC, H5A1K3, CA

Website

www.fido.ca

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Hey Linda! This is absolutely not the kind of experience we want for our customers. We value our customers and take their concerns seriously. Can you reach out to us on Facebook or Twitter so we can take a closer look into this situation with you? We'd hate to see you leave Linda!

-Pierre
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