Fido
Reviews and Complaints

I have been with Fido for over 20 years. Once phone was paid off, I wanted to downgrade plan from 50GB for $50 per month as I am retired now and don't require that much data. A plan for 20GB for $34 is offered to "new customers", but i don't qualify for that because I am not a new customer. After they purchased Shaw, they have become very greedy and reluctant to help loyal customers. I am going to switch to another provider and also switch my Shaw internet and Shaw Direct, because these guys don't care one bit about existing customers

After reading through various reviews from customers, it's evident that many individuals have had disappointing experiences with Fido. Customers have expressed concerns about unexpected charges, poor customer service, and a lack of transparency. Issues such as unauthorized withdrawals, sudden rate increases, and difficulties in canceling services have left customers feeling frustrated and undervalued. It's disheartening to see loyal customers being treated unfairly compared to new ones, with discrepancies in pricing and service quality. The overall sentiment from these reviews indicates a significant level of dissatisfaction and a lack of trust in Fido's practices. Potential customers should approach Fido with caution and consider exploring alternative options for their mobile needs.

They don’t even deserve the 1 star I had to give them in order to write this review. I got a call from them in November attempting to get back people who had previously been customers. They offered me a deal I couldn’t refuse. I got the SIM card in the mail however I wasn’t able to patch my current number over. Despite the fact that I called numerous times and spoke to numerous people all of whom promised I would hear back within 48 hours the call back never came. My emails were not returned. And then I was slapped with a $400 bill. I am not sure how a service that was set to be $40/mth in November ended up being $400 2 months later but it did. And they say there is nothing they can do. I didn’t make a single call or send a single text from that SIM card. They are a bunch of useless crooks. Stay away!

August 23, 2023. Looking to upgrade Katherine cell phone. Samsung Galaxy S20 FE 120 GB

Katherine signed a new 2 year contract on September 8, 2022. Fido a Division of Rogers being the phone provider.

Our understanding was that they would upgrade the phone and roll both the old contract and the upgrade to a new 2 year contract.

The upgrade consisted of a new Samsung Galaxy S22 128 GB. As part of our understanding our older phone was left with The Mobile Shop

On September 11th, we received from Fido an invoice for $657.72. The Mobile Shop explained to us that this was the cost for closing or opting out of our

2022 signed agreement. Not only was this a surprise we then learnt that our monthy pricing for the phone would go up from $36.67/month to $49.92/month

Hi, my name is Vishali Garg, I am using fido from one year, I got offer of Samsung fe on 0 down pay ment and 0 cost on 26 November, 2023. I also receive confirmation for it and supposed to pick up the mobile from store after recovering the mail of pick up. But I do not recurved that mail and now I got mail that my order has been expired. Please review my issue, even I have changed my plan from 37$ to 45$.

Fido is absolutely the worst!

I have had terrible experiences. I called early Nov to request account pause. This representative said you cannot do it because you need to pay this month's bill, then she said ok I cannot do it today you have to call later because of the number days before you can call for account pause. I asked her to call me back as I am going away on a trip and overwhelmed. She agreed that she'll call me. I never received a call back. Today I am trying to call Fido and then are not taking calls or emails. I am so frustrated. That representative did not have correct info, kept putting me on hold and then coming back with ok do this do that. Her name was Anveet. This is just one of the horrible experiences. I wish I had the time and patience to switch tot another provider.

Fido guys are the worst. They activated my international plan without my consent. Did not inform me properly. They send 1 messages to me saying it’s activated when I was travelling. I didn’t find that message since I was travelling. And Now charging for 450$/month. They didn’t call me to inform this. I didn’t ask u to this. They didn’t have my consent. And now Even after I cut this sim, they are going for collection to damage my credit score. I am a student who is having student loan. I called their customer service and talked like 1hr 40 min from my county but they never let me talk to their manager. If there is a HELL they all are going there. Stupid ppl trying to scam poor students who is having student loans.

I want to put my line on hold for a month due to second authority person I can't put my line on hold as said by customer specialist.i said her I did it before she said fido is under name of my wife.i said I got authority by fido to run and access by myself.m but she denied.i am planning to go to my home country Oct 25 to Dec 4 .I want to put on hold my no. So after coming back I can use this.we are the old customers since 2019.thanks

I got plan from Fido with device in 2021, after 2 years term, I cancelled my account with FIDO, they still kept charging me . I paid 111.40 in August 2023, 169.09 in September 2023. Now I received another invoice today for 57.69 CAD for device financing. Do this company really thinks people have this much extra money to pay them ? Its a total monopoly imposed on public. I tried reaching their customer they just say these charges should not be there, but they cannot remove it, but can help me filing a case, In which they never call you back, If you don't pay bill they will put bad effect on credit but as a customer going through such a bad experience we do not have a right to rate a company experience ?

This is so unfair experience I am in now and super frustrating.

While I got my visa stamped in India I was so excited to come here in canada, I got my sim card by the visa office, they told me to take the sim card you won't be charged 1 month bill.

And they told me 1000 minutes international calling is free. So In excitement I started using the sim card calling my family in USA. I didn't get any Bill's on my email so happily I was using and calling USA I didn't know that I was incurring charges and it's gone to 130$ extra charges for calling USA. My issue with fido is they told me 1000 mins are free now why I am I over charged. I tried speaking to customer support but bo o e helped me they told me to pay full amount. I am just asking the credit for 130$ which I was overcharged because of your company misrepresentation. My only request is I want to stay with fido if they can help me out with this issue want to have long relationships with fido please help

We can't contact any real person for my bill problem. The virtual one doesnt work and keep repeat the same answer: no one available.

We paid the bill, and we received a fine of 50dollars. When we contact the customer service representative, no one reply us and keep saying that your customer service representative are not available.

Pls. Call my number [protected]

Hi,

I have been overseas for about 2 months now, with my sim turned off and made sure roaming was never activated. i have been charged for spam calls which came through even though roaming was off.

The calls came through as Microsoft support on the following dates:

Jul 14

Jul 15

Jul 22

As a student i cannot afford to pay the amount they have charged and would like some assistance on this matter. please advise.

I purchased a Fido Home Internet. On may 11th to be exact, I move from that address and I call before I moved to new address, that was on May 26th, they told me that everything was take care of and I can move and have internet the same day but did not happen, I called they "try" to resolve the issue but they did not, after waiting 5 hours on the phone they told me that they can't do anything because my issue was stock in the system, so I had to return the modem where I originally purchased, so I did.. then that I should close that account and purchase a new one, I paid in advance the full amount of the service, so they told me to I would receive a check for it, the account was closed and my worse decision ever was in hiring the same service but over my husband's name. because of their technical issues I could not open a new account under my same email.

I called again and again to verify the account was closed they keep saying that it got stuck, that I have to wait 24 - 48 hours, after that time again nothing happened, on my record I have 15 calls that I made, I have 5 claim numbers orders, when they issue me a refund check I been told that definitely the account were close that was on June 22, now I receive an email that for that account is over $200 bill, I called again and again and they said the account was never closed because the last representative did not do it right, I'm really frustrated I don't know what else to do, I have call a lot, I've talk with at least 20 representatives, between customer service, billing, manager and so on. Fido do not take care of their customers they do not give solutions they say to you one thing and then they do not do anything. Some one help me, this can not keep happening. Fido can just go over their recordings and they will find that I called several times for the same issue.