Canadian Tire

Canadian tire security manager name: Kosta

Refused entry
Canadian tire has always been my favourite store ever since I was born in Canada and I'm over 60 years old now. But after my experience today it is now right It's my worst store.

I called the parts department a bit earlier to have them put aside a gas cap. Security wouldn't let me in without a mask. I told them I cannot wear a mask because of medical condition. Within a minute Five security guys surrounding me like I was a criminal! I guess it's protocol for Canadian Tire now that as soon as someone says; "how come I can't go in without my mask it's not fair... I'm not allowed to wear a mask due to medical condition", This made me feel so horrible and so disgusted and of course naturally infuriated. I express my frustration by saying I can't believe how crazy that is"... Kosta the security manager said;"We can you get it and You pay there (Which is where they made me stand outside the main door between the two) But then changed his mind and said you'll have to go to the automotive door at the other end outside. I went and waited 15 minutes... then two different employees came wondering what I was waiting for... I explained and they That I wouldn't be able to buy it if I'm using a credit card... so they left and I waited again and nothing happened... so I went back to the main entrance and the five security guys came rushing to the door and I'm just a skinny 148 pound unassuming friendly person... How ridiculous And intimidating. They said I will have to wait because it's busy and I know it was not busy, The parking lot was near empty and anyway it was on the counter with my name on it waiting for me and just needed someone to pick it up off the desk so Kosta was it was lying… But anyway I waited again and two other different persons came and then directed me to the garden centre to purchase my item... And I was laughing inside as I entered that enclosed space with a lovely cashier who didn't seem worried at all that I was without a mask and only 1 foot and a half away from her... she didn't have any gloves and I touched her money machine to pay That she had already touched… It shows you how stupid and hypocritical the whole thing is… Not allowing me in a big Space with lots of airflow then allowing me in a enclosed space at much closer proximity to the cashier than inside the store… I'm not complaining about that as such... I'm just shows how hypercritical Canadian tire is. Also they didn't want to let me talk to the main store manager and sent me this young kid name Charles. I am just so flabbergasted and at the same time sad that I'm leaving my favourite store and not going back. And I will be posting this review at as many places I can including Google. I go into Walmart I go into Rona I go into Home Depot all the main stores and I never ever have a problem… Where do I get a problem my favourite "Canadian store"!. What a pitiful joke you are Canadian tire! The store in question is in Scarborough on Eglinton near Warden.

This is the last time I will ever use the auto centre for anything. I went at the opening time 7:30 a.m. on Saturday to get my oil/filter change and emissions test.

30 minutes later, nothing happening. One fellow said, he would be there shortly, but disappeared. I looked outside and then saw a very angry customer complaining to the Service Manager who just brushed him off. The man came inside and demanded the head of the store, who eventually came. The service manager was apparently too busy, using all the other mechanics and staff in the service centre to move around a canopy display outside.
The store manager/owner came and she got it settled. The man was ripped off — when the store manager/owner left the Service Manager started yelling at the customer about him (the customer being upset)
I am still waiting in line and finally someone comes tothe register.. and then call over someone else who just arrived about a coupon? this idiot had seen me since they opened. I demanded to know why it took so long. The service rep said they were busy — sorry but no one was working in the bays — they were all laughing outside playing around with the display. I finally left 40 minutes later — and will never go back to that store. They want your money? I don't mind waiting in a line — but there was no one there. On the way out, some other customer came in — he too was miffed — holding a bill — ripped off — and complaining about the service manager.

I say fire this service manager — and put in strict rules in place. You want our business Canadian Tire — maybe you'll learn about 'service" i've now taken my car to Mr. Lube on kennedy road — great service with coffee, a paper and a smile — took less than 20 minutes — then went up the road to the Oil changer on kennedy for the emmissions test. FAST, friendly, more coffee — and lots of smiles. Canadian Tire, you are a disgrace. I won't even shop in your lousy store again — and plan to inform the 400 residents of my large condo development about it. Think about it — 400 people tell one person who tell another.
It multiplies!

Remember, Canadian Tire, you're the big boy on the block but the big ones fall hard — as you did in the past — you can do so again. Remember the arrogance of Eaton's?
And Service manager — you're lucky I didn't have my camera phone with me — or it would be your photo here!